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December 5, 2025&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; &nbsp; Posting #1517YouthLink believes in the potential of every youth. We are dedicated to providing them with the support, guidance and opportunities they need to make positive life choices. We provide youth with brief and ongoing counselling, in-home wraparound support, shelter, housing, educational support, and safe drop-in spaces.&nbsp;YouthLink works towards equitable outcomes for youth in our community and, as such, is committed to equity-based hiring practices.We welcome applications from candidates who reflect the communities we serve, particularly candidates from Black communities, Indigenous communities, and racialized people, persons with disabilities, members of diverse gender identities and people with lived experiences.&nbsp; We are seeking candidates who demonstrably operate and practice from an equity and trauma-informed lens.&nbsp; We encourage applications from passionate professionals who will help us dismantle systemic barriers and will embrace working outside of Euro-centric practices.&nbsp;YouthLink Benefits are Top of Class!<ul><li>Competitive pay</li><li>*Annual vacation with pay at 1.66 working days for each calendar month to a maximum of 20 working days per year.</li><li>*5 ‘authorized absence’ days for family illness or emergency circumstances that prohibit employees from reporting to work.</li><li>*3&nbsp;paid agency days every calendar year after 3 calendar months’ service.</li><li>Maternity / parental /adoption leave top-up payments (to top-up Canadian government unemployment benefit payments)</li><li>Eligibility to participate in pension plan after 2 years of continuous service with generous matching contribution from employer.&nbsp;</li></ul>*(pro-rated for part-time employees according to the employee’s full-time equivalency (FTE))Shelter Youth Worker(Permanent, Part-time 14 hours per week)&nbsp;Bargaining Unit PositionThe Overnight Youth Worker is responsible for supervising and assisting residents during overnight shifts, ensuring their safety, well-being, and adherence to agency policies. Overnight Youth workers will be expected to model a collaborative, cooperative approach focused on the personal, social, cultural and educational development of the residents.&nbsp; This role involves intake and reception duties, crisis intervention, maintaining cleanliness, documenting interactions, participating in meetings and training, promoting inclusivity and diversity, and representing the agency professionally. Staff will be expected to practice within a framework that is a strengths-based relationship-based philosophy of care and a belief in the resilience of youth.Highlights of Your Role&nbsp;Supervision and Assistance (Bedtime/Morning Routine, Crisis Intervention, Safety Checks)<ul><li>Supervise bedtime and morning routine activities of all residents, arrange for wake up calls for residents who request them; development of temporary case plan based on identified needs, respond to crisis intervention in situations of medical/physical emergencies and for youth who have experienced trauma.</li></ul>Intake and Orientation<ul><li>Ensure warm welcome of residents, conduct intake interview of potential residents for emergency shelter, orient new residents and redirect admissions, when appropriate. Assess and address the immediate needs of the resident, orientation to shelter rules and expectations. Ensure that all administrative duties are completed and entered into the database at time of intake.&nbsp;</li></ul>Documentation and Administrative Tasks<ul><li>Documents according to professional standards any significant interaction with residents, maintains appropriate documentation in case file and logs, completes incident reports, police reports, under age contact reports, child protection reports, safety plans and medical feedback forms.&nbsp; Log and record medications and usage. Ensure information regarding service delivery is logged and recorded into the client information database by the end of each shift. Ensure safety and security of clients, guests, staff and property</li></ul>Cleanliness and Maintenance<ul><li>Maintain the cleanliness of the program area. Assist and maintain the general cleanliness of the shelter including keeping work space tidy, laundering of linens, and preparing space for morning food service, clean up and ensure all supplies are readily available.&nbsp; Keep all programming areas clean and tidy, disinfecting furniture, remake resident rooms after discharge, adhere to health and safety requirements. Identify and respond to issues related to the building and mechanical systems.</li></ul>Meetings and Training<ul><li>Participates in individual supervision meetings, team meetings, case conferences, workshops and committees as required. Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan. Participate in all mandatory professional training provided by the Agency.</li></ul>Representation and Promotion<ul><li>Represent the Agency in a professional manner when dealing with families, external professionals, general public and community partners. </li><li>Promote an environment of inclusion that promotes equity and respects diversity</li><li>Responsible for other duties as assigned</li></ul>Equity, Diversity and Belonging:&nbsp;<ul><li>Proactively stays updated on best practices as it relates Equity, Diversity and Belonging.&nbsp; Works collaboratively with ABR Committee and Director of Anti-Racism, Equity, Inclusion and Community to embed best practices into all operational goals and processes.&nbsp;</li></ul>Supports Organization’s Strategy:<ul><li>Actively contributes to the Agency’s Strategic Plan by participating in initiatives and committees to support the overall Plan. </li><li>Takes all reasonable and necessary precautions to protect his or her own health and safety and that of co-workers by complying and demonstrating knowledge of the policies, procedures and safe practices established by YouthLink.&nbsp;</li></ul>Highlights of What You BringEducation:<ul><li>Minimum Diploma in Child and Youth Worker or Social Service Worker Diploma or a combination of directly related education and experience.</li><li>Valid First Aid / CPR certification is an asset. </li><li>Valid CPI/SMG certification is an asset. </li><li>Suicide Prevention and Intervention Training</li></ul>Experience:<ul><li>Minimum of 1-year experience as a front-line worker, preferably in a residential, housing, outreach, or shelter setting.&nbsp;</li></ul>Knowledge/Skill/Ability:<ul><li>Demonstrates a commitment to inclusiveness diversity and anti-oppressive practices. </li><li>Demonstrated leadership skills.&nbsp;</li><li> Demonstrated ability to work in a team environment. </li><li>Knowledge of adolescent developmental theory and specific issues related to street youth. </li><li>Understanding of the complex issues facing clients, especially homeless and street-involved youth.&nbsp;</li><li> Appreciation of the importance of engaging youth and families from a strengths-based relationship-based approach. </li><li>Sensitivity to and ability to work with a diverse client and staff group. </li><li>Sound knowledge of the City of Toronto Hostel Standards and all other applicable legislation (CFSA, YCJA, Mental Health Act, etc.). </li><li>Knowledge of relevant community resources. </li><li>Ability to exercise professionalism and sound judgment in conflictual and stressful situations. </li><li>Ability to work independently and effectively as part of a multi-disciplinary team. </li><li>Excellent interpersonal and conflict resolution skills. </li><li>Strong administrative and organizational skills.&nbsp;</li><li> Completion of required suicide prevention and intervention training.&nbsp;</li><li> Flexible person, team player with strong organizational skills, time management skills, ability to multi-task, shift priorities, handle interruptions, and meet deadlines.&nbsp;</li><li> Strong written and verbal communication skills. </li><li>Proficiency in Microsoft Office products (intermediate Word, Outlook, Excel, PowerPoint) and internet use.&nbsp;</li><li> Ability and discretion to maintain confidential information.&nbsp;</li><li> Attention to detail and a high level of accuracy.&nbsp;</li></ul>Other requirements:<ul><li>Broad Record Police Check required</li><li>Medical clearance include tuberculosis testing is required.</li><li>Ability to work in Pet Friendly shelter</li></ul>Salary: Starting $50,105 (Salary to be pro-rated based on hours worked).Work Hours and Working Conditions:&nbsp;<ul><li>14 working hours per week. </li><li>Friday and Saturday (12midngiht - 8:00am)</li><li>Must be able to obtain a Broad Record Police Check.</li><li>Proof of 2 Step TB tests required.</li><li>Ability to work in a Pet Friendly Shelter.</li></ul>Full job description available here: <a href="https://youthlink.ca/wp-content/uploads/2025/09/JD-Shelter-Youth-Worker-Part-time-Overnight-Sept-2025-2.pdf" target="_blank">https://youthlink.ca/wp-content/uploads/2025/09/JD-Shelter-Youth-Worker-Part-time-Overnight-Sept-2025-2.pdf</a>How to Apply:&nbsp;<ul><li>Submit application to <a href="mailto:shelterposting@youthlink.ca" target="_blank">shelterposting@youthlink.ca</a>&nbsp;-&nbsp;Please quote posting #1517 in the subject line.</li><li>As an organization committed to equity and justice in our community, we believe lived experience and knowledge of equity, diversity, belonging and anti-Black racism is a critical component in our recruitment process.&nbsp;If you have a disability and require accessibility accommodations with the application process, please contact <a href="mailto:accessibility@youthlink.ca" target="_blank">accessibility@youthlink.ca</a></li><li>Application deadline: Open until Filled.&nbsp;</li></ul>

YouthLink

Live-in- Treatment, Youth Worker

Job Description – Clinical ServicesJob TitleRemote Part-time Overnight Shift, Bilingual&nbsp;&nbsp;Crisis Support WorkerShift IDCNO-0111-PTB85LocationRemote; Outside Quebec and OntarioStart DateShift DescriptionStatic Schedule : 21 paid hours weeklyDepartment:TextingReports To:Manager, Texting SupervisionSalary:23.68/hourLast Reviewed:March 2023Job Posting Close Date:December 16 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling. &nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The Feel Out Loud&nbsp;Campaign Cabinet</a> – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.&nbsp;Job description and responsibilities:As a crisis support worker, the role is to&nbsp;<ul><li>Provide warmth and empathy to our users in crisis.</li><li>De-escalate imminent risk conversations (suicide, etc.)</li><li>Work collaboratively with the Texting Supervision team to support users involved in emergencies, where mandatory reporting is necessary, etc. .</li><li>Multitask by providing our service to multiple users at once (5 on average) in order to reduce overnight wait times. &nbsp;</li></ul>Profile:<ul><li>1+ year of crisis intervention work experience</li><li>Proven ability to thrive and find multitasking energizing</li><li>Proven ability to work well under pressure while maintaining professionalism and maturity</li><li>Consistently exhibits effective and constructive communication &nbsp;</li><li>Understanding of quality improvement and quality assurance processes.&nbsp;</li></ul>As a Crisis Support Worker, you will work closely with Texting Supervisors to provide support and de-escalation to people in crisis via a text-based service. Your role will be to work during overnight hours to ensure young people and adults reaching out get the care and support their need. You will provide punctual support consistent with the program’s expectations, while collaborating with Texting Supervisors on any necessary external intervention. You will provide a high quality service when supporting our texters, while adhering to clinical policies and procedures. &nbsp; &nbsp;Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.&nbsp;The window for applications ends 11:59pm on the job posting close date listed above.The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#KDIND

Kids Help Phone

Bilingual Crisis Support Worker, Remote - Outside Qc & ONT

Job Description – Clinical ServicesJob TitleRemote Part-time Overnight Shift, Bilingual&nbsp;&nbsp;Crisis Support WorkerShift IDCNO-0111-PTB79LocationRemote; Outside Quebec and OntarioStart DateShift DescriptionStatic Schedule : 21.75 paid hours weeklyDepartment:TextingReports To:Manager, Texting SupervisionSalary:23.68/hourLast Reviewed:March 2023Job Posting Close Date:December 16 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The Feel Out Loud&nbsp;Campaign Cabinet</a> – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.Job description and responsibilities:As a crisis support worker, the role is to&nbsp;<ul><li>Provide warmth and empathy to our users in crisis. </li><li>De-escalate imminent risk conversations (suicide, etc.) </li><li>Work collaboratively with the Texting Supervision team to support users involved in emergencies, where mandatory reporting is necessary, etc. . </li><li>Multitask by providing our service to multiple users at once (5 on average) in order to reduce overnight wait times.&nbsp;</li></ul>Profile:<ul><li>1+ year of crisis intervention work experience </li><li>Proven ability to thrive and find multitasking energizing </li><li>Proven ability to work well under pressure while maintaining professionalism and maturity </li><li>Consistently exhibits effective and constructive communication &nbsp;</li><li>Understanding of quality improvement and quality assurance processes.&nbsp;</li></ul>As a Crisis Support Worker, you will work closely with Texting Supervisors to provide support and de-escalation to people in crisis via a text-based service. Your role will be to work during overnight hours to ensure young people and adults reaching out get the care and support their need. You will provide punctual support consistent with the program’s expectations, while collaborating with Texting Supervisors on any necessary external intervention. You will provide a high quality service when supporting our texters, while adhering to clinical policies and procedures. &nbsp; &nbsp;&nbsp;Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.&nbsp;The window for applications ends 11:59pm on the job posting close date listed above.The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#KDIND

Bilingual Crisis Support Worker, Remote - PT - Outside Qc & ONT

Job TitleRemote Part Time Overnight &nbsp;Permanent, Bilingual Texting SupervisorShift IDTNO-0111-PTB72LocationCanada - Outside&nbsp;Quebec and OntarioStart DateShift DescriptionRotational schedule: 27.25 average weekly paid hoursDepartment:TextingReports To:Manager, Texting SupervisionSalary:31.91 $ / hourOvernight Premium :$2.00/hourOvernight Annual Bonus:&nbsp;$200 for each year on an overnight shift scheduleBilingualism Premium:$1.50/hourLast Reviewed:March 2023Job Posting Close Date:December 16 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers&nbsp;from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp; &nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The&nbsp;Feel Out Loud Campaign Cabinet</a>&nbsp;– a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.&nbsp;Job description and responsibilities:As a supervisor, the role is to&nbsp;<ul><li>Supervise volunteer crisis responders through an online platform;</li><li>Ensure that people who use our service receive timely, high-quality support</li><li>Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;</li><li>Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;</li><li>Liaise with emergency and child protection services as required;</li><li>Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;</li><li>Work as a team with other supervisors, maintaining ongoing communication and collaboration;</li><li>Other duties as assigned&nbsp;</li></ul>Profile:&nbsp;<ul><li>Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);</li><li>Master degree in these fields or related field is considered an asset;</li><li>A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;</li><li>Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.</li><li>Knowledge of laws and services that affect the lives of Canadian children and youth;</li><li>Good clinical judgment and understanding of confidentiality role and limitations;</li><li>Ability to prioritize, make decisions in a crisis, communicate and work as a team;</li><li>Willingness to work in a 24/7 environment;</li><li>Bilingualism (French and English&nbsp; &nbsp;&nbsp; If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele. &nbsp;</li></ul>A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.&nbsp;The window for applications ends 11:59pm on the job posting close date listed above.&nbsp;Benefits: &nbsp;<ul><li>Remote environment</li><li>Wellness Program</li><li>Dental care,</li><li>Vision care, and &nbsp;</li><li>RRSP Matching</li><li>Life Insurance</li><li>Emergency Travel Assistance</li><li>Accidental Death Insurance</li><li>Other healthcare benefits to promote physical and psychological well being&nbsp;</li></ul>The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.&nbsp;

Bilingual Texting Supervisor, Remote - Part-Time - Outside QC/ON

&nbsp;Job TitleRemote Part Time Overnight &nbsp;Permanent, Bilingual Texting SupervisorShift IDTOO-0111-PTB73LocationCanada - OntarioStart DateShift DescriptionRotational schedule: 27.25 average weekly paid hoursDepartment:TextingReports To:Manager, Texting SupervisionSalary:31.91 $ / hourOvernight Premium :$2.00/hourOvernight Annual Bonus:&nbsp;$200 for each year on an overnight shift scheduleBilingualism Premium:$1.50/hourLast Reviewed:March 2023Job Posting Close Date:December 16 2025Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers&nbsp;from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp; &nbsp;&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The&nbsp;Feel Out Loud Campaign Cabinet</a>&nbsp;– a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.Job description and responsibilities:As a supervisor, the role is to&nbsp;<ul><li>Supervise volunteer crisis responders through an online platform;</li><li>Ensure that people who use our service receive timely, high-quality support</li><li>Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;</li><li>Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;</li><li>Liaise with emergency and child protection services as required;</li><li>Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;</li><li>Work as a team with other supervisors, maintaining ongoing communication and collaboration;</li><li>Other duties as assigned&nbsp;</li></ul>Profile:&nbsp;<ul><li>Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields); </li><li>Master degree in these fields or related field is considered an asset;</li><li>A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;</li><li>Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.</li><li>Knowledge of laws and services that affect the lives of Canadian children and youth;</li><li>Good clinical judgment and understanding of confidentiality role and limitations;</li><li>Ability to prioritize, make decisions in a crisis, communicate and work as a team;</li><li>Willingness to work in a 24/7 environment; </li><li>Bilingualism (French and English&nbsp; &nbsp;&nbsp; If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele. &nbsp;</li></ul>A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.&nbsp;The window for applications ends 11:59pm on the job posting close date listed above.&nbsp;Benefits: &nbsp;<ul><li>Remote environment </li><li>Wellness Program </li><li>Dental care, </li><li>Vision care, and &nbsp;</li><li>RRSP Matching </li><li>Life Insurance </li><li>Emergency Travel Assistance </li><li>Accidental Death Insurance </li><li>Other healthcare benefits to promote physical and psychological well being&nbsp;</li></ul>The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people.  &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.&nbsp;

Bilingual Texting Supervisor, Remote - Part-Time - Ontario

Location: Newmarket (Hybrid – some in-person event attendance required)Reports To: Executive DirectorHourly Wage: $30.00 - $35.00/hourHours per Week: 24-28 hoursContract Duration: 1 year<h2>About NACCA</h2>NACCA is a charitable, Black-led, Black-serving and Black-focused organization dedicated to building community, strengthening families and empowering youth. As a B3 organization, NACCA is committed to centering Black lived experiences, culture and knowledge in all areas of our work. Through programs that advance education, mental health, food security and social inclusion, NACCA works to create a more equitable and connected York Region.<h2>Job Overview&nbsp;</h2>NACCA is seeking a highly organized and detail-oriented Executive Assistant to provide part-time support to the Executive Director.This role involves a mix of executive administration, financial reporting, stakeholder coordination and program/event support. The ideal candidate will be proactive, professional and committed to NACCA’s mission and values.<h2>Key Responsibilities</h2><ul><li>Provide direct support to the Executive Director, including managing calendars, scheduling meetings and preparing correspondence.</li><li>Assist with financial reporting, expense tracking and funder compliance documentation.</li><li>Support program and event logistics, including scheduling, registration and communications.</li><li>Serve as a professional point of contact for stakeholders, including government, funders and community partners.</li><li>Provide occasional support to the Board of Directors, including meeting scheduling, preparing materials, or taking minutes as needed.</li><li>Perform other administrative or coordination duties as may be required to support the Executive Director and NACCA’s organizational priorities.</li></ul><h2>Qualifications</h2><ul><li>Diploma or degree in Business Administration, Office Administration, Nonprofit Management or a related field — or equivalent combination of education and experience</li><li>3–5 years of executive support experience, preferably in a nonprofit, public sector or government setting</li><li>Strong financial literacy and experience with reporting, budget tracking or funder reporting</li><li>Proficiency with Microsoft Office, Google Workspace, and Zoom/Teams</li><li>Excellent organizational, interpersonal and communication skills</li><li>Ability to manage sensitive information with discretion and professionalism</li><li>Demonstrated cultural awareness and understanding of issues affecting Black communities in Canada, with preference for candidates with lived experience in African, Caribbean or Black communities</li><li>Commitment to NACCA’s mission, values and principles of equity, inclusion and Ubuntu</li></ul><h2>Compensation &amp; Work Environment&nbsp;</h2><ul><li>Hourly Rate: $30.00 – $35.00/hour, commensurate with experience</li><li>Hours: 24-28 hours per week</li><li>Contract: 1-year term, with potential for renewal</li><li>Work Environment: Hybrid, with flexibility and some in-person event attendance required</li></ul><h2>How to Apply</h2>Application Deadline: October 24, 2025Please send your résumé and a brief cover letter outlining your experience and interest in this role to: <a href="mailto:hr@naccacommunity.ca" target="_blank">hr@naccacommunity.ca</a>NACCA is an equal opportunity employer and strongly encourages applications from candidates who identify as African, Caribbean or Black, as well as from other racialized and equity-deserving communities. NACCA recognizes the value of lived experience and cultural knowledge as essential to advancing our mission.Accommodations are available upon request for applicants participating in all stages of the selection process.🔗 For more information about NACCA, please visit: <a href="http://www.naccacommunity.ca" target="_blank">www.naccacommunity.ca</a>

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