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Job Title: Texting Supervisor - ReliefShift ID: TNR-1130-RFE50Location: Outside Quebec and OntarioShift Description<ul><li>Be available to work at least twenty (20) hours per month; </li><li>Work a minimum of one (1) four-hour (4h) shift per week; &nbsp; &nbsp;&nbsp;</li><li>Be available to work at a minimum of one (1) shift between 5:00pm Friday and 7:00am Monday;</li><li>Be available at least four (4) hours per month between 11:00pm and 7:00am.</li></ul>Wage: 31.28Job Type: Relief - PermanentJob Posting Close Date: September 5 2025The opportunityAre you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;Are you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Presentation of the organizationKids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling. &nbsp;&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:<a href="https://jeunessejecoute.ca/eveillelespoir/cabinet-de-campagne/?_ga=2.165070079.1982610611.1693488575-1486174939.1688479778&amp;_gac=1.123141881.1689791536.Cj0KCQjwk96lBhDHARIsAEKO4xbQu_25GZcKRNCO0lmGB675MSvN8WDyfA3plQINoVXGWsaE8dqnmp8aAtR1EALw_wcB" target="_blank">Feel Out Loud</a>– a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;&nbsp;<a href="https://www.youtube.com/watch?v=qSv8uWZ94WY" target="_blank">What I Wouldn't Do (North Star Calling</a>), , a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.Job description and responsibilities:As a supervisor, the role is to<ul><li>Supervise volunteer crisis responders through an online platform;</li><li>Ensure that people who use our service receive timely, high-quality support</li><li>Support the text messaging service by taking conversations, in times of high demand, and in accordance with existing protocols;</li><li>Provide clinical support to assist volunteer crisis responders in crisis situations and make timely decisions to ensure the safety of those contacting us;</li><li>Liaise with emergency and child protection services as required;</li><li>Engage and support the volunteer crisis responder community through group conversations to motivate, thank, guide, etc.;</li><li>Work as a team with other supervisors, maintaining ongoing communication and collaboration;</li><li>Other duties as assigned</li></ul>Profile:<ul><li>Bachelor degree in a field of support and/or health (social work, psychology, criminology, sexology, guidance, and other related fields);</li><li>Master degree in these fields or related field is considered an asset;</li><li>A minimum of 2 years of professional experience in crisis intervention and employee and/or volunteer supervision;</li><li>Good knowledge of mental health and ability to conduct risk assessments, safety plans, suicide, self-harm, addictions, etc.</li><li>Knowledge of laws and services that affect the lives of Canadian children and youth;</li><li>Good clinical judgment and understanding of confidentiality role and limitations;</li><li>Ability to prioritize, make decisions in a crisis, communicate and work as a team;</li><li>Willingness to work in a 24/7 environment;</li><li>Bilingualism (French and English</li></ul>&nbsp; If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.A key outcome of the Supervisor role is to ensure that youth receive high quality support in a timely way and that all Key Performance Indicators (KPI) for texting services are met or exceeded. Candidates should expect to build community with volunteer responders within an online platform. This work involves a high volume of contacts and priorities that can change very quickly. Texting supervisors regularly supervise 10-15 volunteers and 12-16 conversations with service users simultaneously.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit&nbsp;<a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. This is why the practice of IDEA is critical to us. KHP has a long history of celebrating and advancing IDEA through our tailored programs, services, policies, initiatives and task forces with contributions and leadership from teams across the organization. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible.We believe it’s critical that our services empower everyone who interacts with us to bring their authentic selves to an environment of mutual respect.&nbsp;An open and diverse community can foster the inclusion and amplification of voices that have been, and continue to be, underrepresented.&nbsp;As such, we welcome applicants from equity-deserving communities (e.g.&nbsp;<a href="#_msocom_1">[ST1]</a>&nbsp;Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast.&nbsp;To learn more about how we are committed to advancing IDEA, you can explore&nbsp;<a href="https://kidshelpphone.ca/get-involved/about-us/idea-strategy-action-plan/" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>.&nbsp;AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee&nbsp;Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.&nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time.&nbsp;To learn more, you can explore KHP’s&nbsp;<a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a>&nbsp;or contact us using our&nbsp;<a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Kids Help Phone

Texting Supervisor, Remote - Relief - Outside QC/ON

Job Title: Bilingual Counsellor - Part-Time - &nbsp;Outside QC/ONTShift ID: RND-0209-PTB205Location: Remote - Outside QC/ONTSalary:$31,36/hourJob Type:Part-Time PermanentJob Posting Close DateSeptember 3 2025Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada.&nbsp;  We cannot do it without a team who are willing to be game changers and help fuel that journey. We need team members that are passionate about making a real difference in young people’s lives.&nbsp;Unlock your potential. Carve out a career as unique as yourself. Grow with us.&nbsp;Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional crisis support, counselling&nbsp;and information services for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services.&nbsp; Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.&nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp;  &nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:  &nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The Feel Out Loud Campaign Cabinet</a> –&nbsp;a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada&nbsp;  &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>, a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud. &nbsp;Job description and responsibilities:&nbsp;As a KHP counsellor, you will&nbsp;provide&nbsp;single session solution focused&nbsp;support to young people via&nbsp;anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as: mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices.&nbsp;What&nbsp;You’ll&nbsp;Bring:&nbsp;<ul><li>Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift. </li><li>Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc. &nbsp;</li><li>Ability to work independently and have sound judgement on situations that require escalation to management. </li><li>A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger. </li><li>Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs. </li><li>The ability to communicate with empathy, curiosity and professionalism. </li><li>The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model. </li><li>Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities. </li><li>Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy). </li><li>Ability to work in a high energy and dynamic environment.&nbsp;</li></ul> &nbsp;What&nbsp;You’ll&nbsp;Need:&nbsp;<ul><li>Bachelor or Master's degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling. </li><li>A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered); </li><li>Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions); </li><li>Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required); </li><li>Sound typing and written communication to counsel on our Live Chat service; </li><li>Stable and dedicated high speed internet (minimum 25 Mbps of download speed and 10 Mbps of upload speed to the device being used); a closed private workspace&nbsp;</li></ul>If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.Please note our training dates below for the new year - 2025. Training is mandatory:New Hire Training Dates - 2025English Training:&nbsp;August &nbsp;11 to August &nbsp;14 from 10:00am to 6:00pm EST andAugust 18 &nbsp;to August 21 from 12:00pm to 8:00pm ESTFrench Training:&nbsp;August 25 to August 28 from 10:00am to 6:00pm EST andSeptember 2 to September 6 &nbsp;from 12:00pm to 8:00pm ESTEnglish Training:&nbsp;October 6 to October 9 &nbsp;from 10:00am to 6:00pm EST andOctober 13 &nbsp;to October 16 from 12:00pm to 8:00pm ESTFrench Training:&nbsp;November 3 to November 6 &nbsp;from 10:00am to 6:00pm EST andNovember 10 to November 13 &nbsp;from 12:00pm to 8:00pm ESTEnglish Training: November 17 to November 20 &nbsp;from 10:00am to 6:00pm EST andNovember 24 to November 27 from 12:00pm to 8:00pm ESTApplications for this position will close at the date at the top of the job postingThe Small Print:&nbsp;Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#KDIND

Bilingual Counsellor - Remote - Part-Time -  Outside QC/ONT

Chief Executive Officer, Canadancer Care Foundation NL St. John’s, NL The Cancer Care Foundation Newfoundland and Labrador (CCFNL), (also known as the Dr. H Bliss Murphy Cancer Care Foundation) is searching for its next CEO to lead and expand this vital healthcare organization’s impact in the community. The Organization The Cancer Care Foundation Newfoundland and Labrador is a registered charity whose mission is to raise funds for cancer care throughout Newfoundland and Labrador. The Foundation supports four Cancer Centres – the Dr. H. Bliss Murphy Cancer Centre in St. John’s, Canadancer Centres in Gander, Grand Falls-Windsor, and Corner Brook and affiliated chemotherapy infusion sites throughout the province. Through the generosity of donors to the Cancer Care Foundation, we are able to purchase needed cancer treatment equipment, comfort equipment like blanket warmers, fund continuing education opportunities in oncology for Cancer Care staff, and fund supportive patient programs to assist cancer patients along their cancer journey. The Role Reporting to the Board of Directors, the CEO is responsible for providing strategic, visionary, and compassionate leadership that advances the Foundation’s fundraising mandate and builds meaningful connections with donors, patients, families, and community partners. A highly visible and engaged ambassador, the CEO will work closely with the Board and Cancer Care Program leaders within Newfoundland and Labrador Health Services (NLHS) to drive philanthropic success, steward critical relationships, and ensure operational excellence. Key areas of oversight and responsibility:<ul>	<li>	Strategic and Operational Leadership – Lead the development and implementation of fundraising strategies, policies, and annual plans. Build and steward a sustainable, long-term donor base and implement donor-centered programs and campaigns. Oversee the Foundation’s financial planning, human resources, and regulatory compliance.	</li>	<li>	Partnerships and Collaboration – Actively collaborate with health sector partners, including NLHS leaders and Cancer Centres around the province to advance cancer treatment equipment, education, patient care, comfort, and programs. &nbsp;Build and maintain relationships with donors, patients, families, businesses, and community organizations.	</li>	<li>	Fundraising and Development – Lead the design and execution of the Foundation’s fundraising initiatives, including annual giving, major gifts, planned giving, and capital campaigns. Direct campaign cabinet efforts and monitor progress on gift solicitations and acknowledgments. Personally engage in high-level donor conversations and philanthropic strategy.	</li>	<li>	Board and Governance Support – Advise and collaborate with the Board of Directors on strategy, policy, and fundraising priorities. Support board governance, including committee engagement, recruitment, and orientation.	</li>	<li>	Public Relations and Communications – Serve as a visible and credible spokesperson and represent the Foundation in media, community, and health care settings. Oversee the development of newsletters, annual reports, and promotional materials that elevate awareness and celebrate donor impact.	</li></ul>The Ideal Candidate You are a dynamic and values-driven executive with a passion for advancing health care and patient outcomes through philanthropy. You are experienced in building strategic partnerships and are equally comfortable in boardrooms, media interviews, and community fundraising events. You are a compelling communicator who can advocate for the organization’s mission and effectively engage with high-level donors and community leaders. You bring a strong record in fundraising and organizational leadership, a deep respect for donor relationships, and a desire to make a meaningful impact in the lives of patients and families across Newfoundland and Labrador. Qualifications and Experience<ul>	<li>	A university degree, or equivalent experience.	</li>	<li>	A Certified Fund-Raising Executive (CFRE) designation is considered an asset but not required.	</li>	<li>	10 years of progressive experience, in fundraising, non-profit leadership, or philanthropic strategy.	</li>	<li>	Demonstrated expertise in strategic planning, asset management, and operational leadership.	</li>	<li>	Proven success in donor relations, major gifts, and capital campaign execution.	</li>	<li>	Outstanding interpersonal, public speaking, and relationship-building skills.	</li>	<li>	Experience working with boards, volunteers, and diverse community partners.	</li>	<li>	Strong understanding of compliance and regulatory environments related to healthcare and non-profit operations.	</li></ul>Skills and Attributes<ul>	<li>	Empathy, professionalism, and an ability to interact with individuals at all stages of the cancer journey.	</li>	<li>	A collaborative, hands-on leadership style with strong operational and strategic planning abilities.	</li>	<li>	Integrity and creativity, with sound judgment.	</li>	<li>	Superior skill in strategic financial and organizational management.	</li>	<li>	Excellent relationship-building skills, with the ability to foster a collaborative and inclusive organizational culture.	</li>	<li>	Commitment to equity, diversity, and inclusion.	</li></ul>If you are interested in this opportunity, contact Michelle Doyle at <a href="mailto:mdoyle@kbrs.ca" target="_blank">mdoyle@kbrs.ca</a>, or Dr. Jennie Massey at <a href="mailto:jmassey@kbrs.ca" target="_blank">jmassey@kbrs.ca</a> or submit your full application package online at:&nbsp;<a href="https://www.kbrs.ca/Career/17496472591740000008vpm" target="_blank">Chief Executive Officer</a> &nbsp;

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