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This is a job opportunity for a Labour Relations Officer (m/f/d) based in Ottawa, ON, Canada. The employment type is Contract - Full Time.<h2>About us</h2>CIPP is a dynamic organization committed to fostering positive labour relations and supporting the workforce in achieving their rights and responsibilities. We pride ourselves on our dedication to excellence and our collaborative approach to problem-solving.<h2>What you will do</h2><ul><li>Develop and implement labour relations strategies and policies.</li><li>Provide advice and support on labour relations issues to management and staff.</li><li>Negotiate collective agreements and manage union relationships.</li><li>Resolve disputes and grievances in a timely and effective manner.</li><li>Conduct research and analysis on labour laws and regulations.</li></ul><h2>What we are looking for</h2><ul><li>Strong expertise in Labour Relations.</li><li>Excellent negotiation and conflict resolution skills.</li><li>Ability to work collaboratively with diverse teams.</li><li>Strong communication and interpersonal skills.</li><li>Knowledge of relevant labour laws and regulations.</li></ul><h2>Why join us?</h2><ul><li>Opportunity to work in a supportive and dynamic environment.</li><li>Competitive salary and benefits package.</li><li>Professional growth and development opportunities.</li><li>Chance to make a meaningful impact in the field of labour relations.</li></ul><h2>Our Hiring process</h2><ul><li>Submit your application and resume for review.</li><li>Participate in an initial phone screening.</li><li>Attend an in-person or virtual interview with our hiring team.</li><li>Complete a reference and background check.</li><li>Receive a job offer and onboarding information.</li></ul><h2>Place of work / Location</h2><ul><li>Ottawa, ON, Canada</li></ul>

CIPP

Labour Relations Officer

Posting Date: September 23, 2025Location: 55 Metcalfe Street, Suite 300, Ottawa, OntarioJob Type: Full-Time Term Position (21 months)Application Submission Date: October 26, 2025About usEngineers Canada exists to provide national support and leadership on behalf of the engineering regulators in Canada to promote and maintain the integrity, honor, and interests of the profession.We foster a work environment that challenges and empowers employees, promotes learning, teamwork, and innovation, and recognizes achievement. Employees aspire to a high-performance culture that is focused on results and represents the combination of collaboration and clear direction with scope for autonomy.We need great people, creative ideas, and effective management of our resources. We require committed individuals who can exercise leadership at all levels in the organization. Come and join our team!About the roleThe Associate, Member Services oversees a suite of insurance and financial programs, which promote professional and financial well-being. The Associate Member Services is a member of a small, dynamic team that strives to offer a positive experience to participants, partners, and other stakeholders through the delivery of high-quality services and products.Key Responsibilities<ul><li>Responsible for program oversight, data evaluation, reporting, and risk management for mid-to-large scale members and corporate programs.</li><li>Conducts research and actively identifies and monitors emerging benefits, products, and/or enhancement to products and services. Provides guidance and recommendations on plan renewals, plan modernization and contract negotiation.</li><li>Actively participates in the drafting and development of requests for proposals, including the development of technical and financial criteria, conducts bid evaluations, and contract award recommendations.</li><li>Develops, evaluates, and distributes reporting to key stakeholders on program metrics, outcomes and their interpretation.</li><li>Provides guidance and acts as a key advisor on the external marketing and communication strategy for each program to enhance program awareness, increase retention and to ensure program sustainability.</li><li>Conducts marketing content reviews and collaborates with partners on marketing frequency, modality, and distribution efforts through digital and traditional media platforms.</li><li>Actively participates in the development of the internal marketing strategy and coordinates inter-departmental input.</li><li>Conducts website reviews of internal and external sites, proposes site enhancements, and collaborates with Partners and internal teams to modernize and enhance the end-user experience.</li><li>Evaluates and monitors website data analytics by program type: tracks and monitors site volume, click through rates, volume of returning users, etc.</li><li>Undertakes policy reviews to ensure accuracy and compliance with terms of renewal and/or agreement, as required.</li><li>Initiates and coordinates funding requests on behalf of the organization, as required.</li><li>Advocates on behalf of members to ensure member concerns are addressed by the supplier/partner and resolved.</li></ul>Education and Experience RequirementsEducation<ul><li>Graduate from a recognized University, specializing in Marketing, Business or an equivalent combination of education and experience.</li></ul>Experience<ul><li>Minimum of (5) five years of experience with group benefits industry as a plan sponsor, and experience in corporate liability programs is an asset.</li><li>Experience in identifying, developing, implementing, monitoring, and evaluating programs and services to grow and continuously improve products and services. Ability to build effective working relationships with interest holders.</li><li>Ability to communicate effectively and influence others.</li><li>Experience in providing superior customer service in a busy environment.</li></ul>Key Competencies<ul><li>Proficient in the use of Project Management principles, practices, and tools with a track record of delivering projects on time and on budget.</li><li>Experience working with a wide diversity of cultures within staff, volunteers, clients, and the community in general.</li><li>Strong organizational, interpersonal, problem-solving and time management skills.</li></ul>Desirable<ul><li>Desirable: Proficiency in the use of Microsoft Office 365 Business, SharePoint, and Microsoft Teams.</li></ul>Language<ul><li>Proficiency in English is required. Proficiency in French is an asset.</li></ul>About our working conditionsThis is a full-time 21 months term position that is based out of our Ottawa head office.There is a requirement to work a minimum of (3) three days/week in the office for the first (3) three months of employment and to occasionally work weekends and evenings. This position may require occasional travel within Canada.About our hiring practicesEngineers Canada is committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or age. Please advise us if you require special accommodation. Upon request, accommodations due to a disability are available throughout the selection process.About our benefitsA National Capital Regions Top Employer since 2017, Engineers Canada provides a generous compensation and benefits program.<ul><li>Company events</li><li>Flexible hours</li><li>Extended Health care</li><li>Dental care</li><li>Vision care</li><li>Employee Assistance Program</li><li>Life insurance</li><li>Disability insurance</li><li>Employer Matching Pension</li><li>Professional Development</li></ul>How to applyPlease click on Apply to submit a cover letter and resume, by October 26, 2025. If you have any difficulties with your online application, please contact us at <a href="mailto:human.resources@engineerscanada.ca" target="_blank">human.resources@engineerscanada.ca</a>Please note that the personal information collected as a part of your application will be used to process your candidacy for employment. If you are the successful candidate, the information will form part of your employment record at Engineers Canada. If your application is not successful, the information will be retained for 1 year and then destroyed in accordance with Engineers Canada’s Privacy Policy. To access Engineers Canada’s Privacy Policy, click <a href="https://engineerscanada.ca/about/privacy-policy" target="_blank">https://engineerscanada.ca/about/privacy-policy</a>. Engineers Canada is not responsible for fees related to unsolicited resumes received from recruitment agencies.

Engineers Canada

Associate Member Services

<h2>About the position:&nbsp;</h2>Under the supervision of the Acting Director of Technical Programs and the Senior Director of Member Services and Communications, the Coordinator supports the Learning Program's activities and serves as the primary point of contact for clients, ensuring timely and professional communication.&nbsp;You will spend two-thirds of your time supporting the setup, delivery, and evaluation of webinars and training courses. This includes managing learning platforms, configuring client access, building registration forms, and overseeing event logistics—ranging from scheduling and hosting to post-event reporting. The remaining third of your efforts will focus on providing timely, engaging, and detailed front-line external, as well as internal, customer service. Additionally, you will maintain clean and consistent member data across various platforms.&nbsp;You will have strong attention to detail and skills related to organizing, serving customers, and communicating in both English and French. You are a proactive and collaborative colleague who is comfortable and confident using digital platforms, whether meeting with people or helping to deliver learning content. You’ll undertake a variety of tasks to deliver online learning and training courses covering topics related to roads, highways and urban transportation.<h2>The position’s main responsibilities are:&nbsp;</h2>Learning program<ul><li> Work closely with the Program Manager, Learning and Development, to set up, promote, help deliver and evaluate webinars and training courses using several different software platforms</li><li>Be the in-house Learning Management System (LMS) expert, setting up courses (structure, uploading content, and organizing materials); creating assessments and question banks; and issuing certificates and digital badges</li><li>Configure training course access and manage user roles and permissions&nbsp;</li><li>Manage Zoom (or similar online hosting platform), including event setup, presenter/instructor training and support, and live event hosting and support (attendee and technical)&nbsp;</li><li>Be the point of contact for learners, including deploying pre- and post-event communications and evaluations&nbsp;</li><li>Manage and monitor learner registration data and provide regular registration, attendance and other reports&nbsp;</li><li>Collaborate with internal teams to ensure that communications, promotions, and the delivery of materials and videos foster engagement and provide a consistent TAC brand experience</li></ul>Client services and data coordination&nbsp;<ul><li>Receive, triage and redirect general phone calls and emails received by TAC to the appropriate staff&nbsp;</li><li>Answer verbal and written enquiries in both English and French from clients, learners, members and volunteers&nbsp;</li><li>Perform tasks to set up and maintain data profiles for these clients across various platforms (database, SharePoint, etc.)&nbsp;</li><li>Collaborate with others to establish and maintain data standards and pull, reconcile and share regular data reports, lists and logs&nbsp;</li><li>Assist with various tasks before, during and after the biannual technical meetings and annual conference</li><li>Provide general office administration, including greeting visitors/service providers, processing incoming and outgoing mail, and filing</li></ul><h2>You will bring:&nbsp;</h2><ul><li>A relevant college or university degree, and at least three years of applicable employment experience&nbsp;</li><li>Fluency in spoken English and French; fluency in written English and intermediate written French</li><li>Proficiency with MS Office suite (Word, Outlook, Teams, SharePoint, Excel, PowerPoint)</li><li>Experience managing data, databases/customer relationship management systems&nbsp;</li><li>Digital fluency, especially organizing online meetings and using learning/training platforms</li><li>Attention to detail for proofreading, quality control, consistency, data management and standardization&nbsp;</li><li>A self-starter mindset with curiosity, resourcefulness, and a drive for continuous improvement</li><li>Experience serving customers and providing administrative support&nbsp;</li><li>Excellent interpersonal, verbal and written communication skills&nbsp;</li><li>Responsiveness, tact, courtesy and collaboration with both external clients and internal colleagues</li><li>Time management, multi-tasking, and prioritization skills</li></ul>Also considered assets are:<ul><li>Fluency in written French&nbsp;</li><li>Experience in marketing, communications, and project or event coordination</li></ul><h2>Compensation and other details:&nbsp;</h2><ul><li>This is a full-time position with a salary of $62,500 to $68,500 per year, plus a comprehensive benefits package, generous paid annual leave, a pension contribution matching program, health group benefits, and professional development opportunities.</li><li>This salary and benefits are offered in exchange for an eight-hour workday (e.g. 8:30 to 4:30 or similar), Monday to Friday, in a pleasant office environment in Ottawa, Ontario. (The ability to work from home up to two days per week may be arranged.)</li><li>Travel and overtime/weekend work may be required once or twice per year.&nbsp;</li><li>Please submit a resumé which summarizes your experience and suitability for the position by October 15.</li></ul><h2>About TAC:&nbsp;</h2>The Transportation Association of Canada (TAC) is a national, not-for-profit technical association that focuses on roads, highways, and urban transportation. Its 500 corporate members—including all levels of Canadian governments, businesses, academic institutions, and others—work together to address transportation challenges by sharing innovative ideas and experiences, creating knowledge, and pooling resources. TAC hosts an annual conference for 1400+ professionals in the road, highway, and urban transportation sectors—the largest of its kind in Canada.&nbsp;We thank all applicants for their interest. However, only those invited for an interview will be contacted.&nbsp;The Transportation Association of Canada (TAC) welcomes applications from people with disabilities, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). Accommodations are available on request during the hiring process. Applicants are asked to make their needs known in advance.

3 Member Relations Jobs in Ottawa, ON, Canada