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The Opportunity 
Inclusion Langley Society is seeking a qualified applicant to fill the position of Director of 
Supported Living Services and to join our senior leadership team. This position requires a 
minimum of 10 years of progressively responsible experience in supporting adults and 
transitioning youth with intellectual disabilities. This position is responsible for coordinating 
the services to approximately 40 supported individuals in both licensed and non-licensed 
staffed homes. Prior experience leading a dynamic service and a seasoned staff team is 
required. 

 
About the Organization 
Inclusion Langley Society was founded in 1959 by a group of families wanting to ensure their 
children had access to education. Over the course of the 60+ years since its founding, the 
organization has grown in response to ever-changing individual wishes and expectations and 
societal and government policy evolution. The organization delivers services across the 
lifespan from early intervention service to children to supported living service for seniors. 
Please see our website (<a href="http://www.inclusionlangley.com" target="_blank">www.inclusionlangley.com</a>) to view the full suite of service provided. 

 
About Supported Living Services 
Staffed Living is one supported living option that Community Living BC (CLBC) funds to help 
eligible adults live, with support, in the community. In Staffed Living services, people who are 
eligible for CLBC and approved for this service live in a home that is typically owned or 
operated by an organization and receive support from staff who work on a schedule. People 
supported in Staffed Living often require significant support to participate in their community. 
Each home may support between 1 to 4 people and must adhere to rigorous standards under 
CARF Accreditation and Licensing (where applicable). 

 
Ideal Candidate 
The successful applicant will have a minimum of a Bachelor’s Degree in Human Services or 
equivalent, and at least 5 years’ experience in mid to senior level management role(s). The 
successful incumbent will work closely with an established senior leadership team to fulfill 
the mission and vision of the organization, while upholding core values. A proven commitment 
to the values and philosophy of the Community Living Movement is essential. 


<a href="http://www.inclusionlangley.com/" target="_blank">http://www.inclusionlangley.com/</a>


 
Key Responsibilities 

 • Oversee the provision of 20 unique Supported Living Programs. 
 • Ensure effective service delivery consistent with policy, legal, contractual, 

budgetary and other requirements. 
 • Engagement with Individuals and Families. 
 • Supervision and leadership of the staffing team. 
 • Promotes excellence and innovation in service provision. 
 • Financial and Contract Management. 
 • Liaise with funding bodies and collateral partners (i.e. Community Living BC and 

Ministry of Child and Family Development, Fraser Health). 
 • Liaison with allied supports and services (i.e. community inclusion/employment 

services, respite, etc.). 
 • Policy and Practice development. 
 • Maintaining accreditation and provincial standards to ensure the highest level of 

service delivery. 
 • Collaborative engagement with other members of the Senior Management Team. 

Qualifications/Requirements 
 • Excellence in innovation and service design and delivery. 
 • Person-Centered approaches that allow for unique solutions. 
 • Critical thinking and analysis to ensure the integrity of the services. 
 • Able to work independently and be a self-starter. 
 • Dynamic leadership skills to oversee an experienced team of Supervisors. 
 • Fluent in technology applications – Microsoft 365 and experience with 

Information Management Systems. 

Compensation 
We are pleased to offer a competitive compensation package, with a base salary ranging from 
$104,247.00 to $113,977.50. In addition, we offer an extensive benefits plan that includes 
comprehensive health and dental coverage, a robust pension plan and a flexible work 
schedule. 

How to Apply 
Send your resume and cover letter to: <a href="mailto:hr@inclusionlangley.com" target="_blank">hr@inclusionlangley.com</a> by September 5th, 2025. 
Successful candidates will be contacted to schedule an in-person interview. Due to high 
volume, only shortlisted candidates will be contacted. 

 
Inclusion Langley Society is committed to diversity, equity and inclusion in all our recruitment 
and hiring practices. 

 
We acknowledge that we are grateful guests on the unceded traditional territories of the 
Kwantlen, Katzie, Matsqui and Semiahmoo First Nations where we live, learn, work and play. 

<a href="mailto:hr@inclusionlangley.com" target="_blank">mailto:hr@inclusionlangley.com</a>

Inclusion Langley Society

Director, Supported Living Services

Job Title:&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Program Manager, Full Time Reports to: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Executive Director Supervises:&nbsp; &nbsp; &nbsp; &nbsp; Unionized staff and supports their supervision of their direct reports Hours of Work: &nbsp;Weekday business hours and some evenings may be required per operational needs. Location: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Ishtar’s Second Stage Housing Site, Langley, BC Salary Range:&nbsp;&nbsp; &nbsp; $100,000-$108,000 Position Summary The Program Manager oversees all aspects of Ishtar’s Second Stage Housing Program, which is scheduled to open for occupancy in the fall/winter of 2025. BC Housing funds this Second Stage Housing Program, which includes 34 second-stage housing units for women and their children affected by domestic violence. The Program Manager is a union-exempt position and will oversee a team of approximately 6 to 8-unionized (BCGEU) second-stage housing staff and additional outsourced contractors. They will be responsible for policy and procedure development and implementation for the housing units and client supports, ensuring program best practices, health and safety, and compliance with funder requirements. Key Duties and Responsibilities:&nbsp; 1. Program Oversight &amp; Compliance Plans, organizes, and oversees the second stage housing program, ensuring alignment with agency policies, legal requirements, funder contracts, budgets, and trauma-informed practices. Recommends new program areas as needed. 2. Leadership &amp; Team Management Supervises, coaches, and mentors’ staff; manages hiring, performance evaluations, terminations and disciplinary actions; including conducting yearly appraisals. Fosters a positive, accountable, and learning-oriented team culture. 3. Strategic Planning &amp; Program Development Establishes program goals, outcomes, and evaluation metrics; contributes to strategic and operational planning; resolves operational issues and advises executive director on key program issues and ensures continuous improvement. 4.&nbsp; Data Management &amp; Reporting Designs and maintains client databases and evaluation tools; ensures accurate data collection and reporting for funders and stakeholders; implements new systems and trains, coach and mentor staff on data protocols. 5. Policy, Procedure &amp; Training Development Develops and updates policies, procedures, and training materials related to client services, housing operations, documentation standards, and data management. 6. Health, Safety &amp; Risk Management Leads health and safety initiatives, conducts regular audits and risk assessments, and implements best practices in alignment with WorkSafe and organizational standards. 7. Labour Relations &amp; Confidentiality Handles grievances, participates in arbitrations, supports negotiations, and ensures strict adherence to Ishtar’s confidentiality protocols. 8. Financial Oversight &amp; Administrative Support Maintains budget accountability and performs administrative and other duties as required to support organizational goals. 9. Performs other duties as assigned. Education and Experience:<ul><li>Bachelor’s degree in operations management, Business Administration, Social Services, or related field; equivalent experience considered.</li><li>Minimum five (5) years of management experience, preferably in the community social services sector, with a demonstrated and in-depth working knowledge of transition houses, women’s shelters, specific community-based programs and services, applicable legislation, and policies; information technology, financial management, and issues surrounding assigned community relations.</li><li>Strong knowledge of data collection and reporting methods, with experience in data management systems and tools.</li><li>Experience in staff supervision and training, particularly promoting accuracy, consistency, and protocol adherence.</li><li>Experience in business continuity planning, risk assessment, and developing continuity strategies</li></ul>Skills and Abilities:<ul><li>Expert in trauma-informed practices and their application to support women affected by violence, including an understanding of the cyclical nature of abuse and its impact on victims and children.</li><li>Detail-oriented with the ability to manage multiple priorities and deadlines effectively.</li><li>Excellent written and verbal communication skills, with the ability to create clear reports and training materials.</li><li>Strong problem-solving abilities, particularly in high-pressure situations, with a track record of developing innovative solutions to complex challenges.</li><li>Demonstrated ability to lead and train staff, fostering a positive and accountable work environment.</li><li>Full familiarity and comfort with technology, databases, and the full Office suite.</li><li>Demonstrated ability to organize, plan, develop, supervise, execute, and complete projects.</li><li>High degree of creativity, flexibility, and initiative.</li><li>The ability to function independently, and frequently under pressure, while managing multiple concurrent projects, staff, and deadlines, including participating in, resolving, and effectively managing stressful and emergency/crises, is an ongoing expectation.</li><li>Ability to create safe spaces, ensuring the physical and emotional safety of the residents.</li><li>Demonstrated empathy and ability to mediate conflicts effectively while maintaining a respectful, supportive, and safe environment for residents, staff, and other stakeholders.</li><li>Proven ability to respond effectively to crises, de-escalating tense situations while providing immediate support to staff and residents in emotional or physical distress.</li><li>Experience in managing individual case plans for residents, ensuring they receive appropriate services, support, and advocacy.</li><li>Ability to assess women’s needs upon entry to the program and throughout their stay, tracking progress and adjusting plans as necessary.</li></ul>Required<ul><li>Access to own vehicle and a valid Driver’s Licence.</li><li>Appropriate insurance for the vehicle used for work purposes.</li><li>Criminal Record Check with vulnerable adults and children screening required.</li><li>Standard First Aid Certificate CPR Level C with AED.</li><li>Participation in meetings, conferences, and other events may involve long workdays, and/or evening/weekend work.</li></ul>About Us Celebrating over 50 years of service, Ishtar is one of the oldest operators of Transition Houses in Canada. We advocate for, support, and empower women and their children affected by abuse, offering safe housing, counseling, and education. With a range of programs including Transition Houses, Outreach, Community-Based Victim Services, Domestic Violence Liaison, PEACE Child and Youth Counselling, and Stopping the Violence Counseling, Ishtar staff work to break the cycle of violence and build healthier communities. To learn more about our organization and our approach visit IshtarSociety.org Please submit your cover letter and resume by August 29, 2025 in one PDF document to: <a href="mailto:humanresources@ishtarsociety.org" target="_blank">humanresources@ishtarsociety.org</a> We thank all applicants for their interest, but only qualified candidates will be contacted. No phone calls or emails please.

2 Management / Executive Jobs in Langley, BC, Canada