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Prisoners’ Legal Services (PLS) is seeking a passionate, strategic, empathetic and collaborative Director of Legal Services to join our efforts to protect the rights and dignity of people in prison and oversee the legal work of the organization.&nbsp;The Director of Legal Services is a new position that will have primary responsibility for ensuring the quality, rigour and values alignment of the organization’s legal services, legal information, and strategic litigation. The Legal Director works closely and collaboratively with the Executive Director in a shared and distributed leadership model, and collaborates regularly with the Director of Programs.

Prisoners' Legal Services/West Coast Prison Justice Society

Director of Legal Services

Position SummaryBCIT’s Student Life department is seeking a regular, full time (1.0 FTE) Associate Director, Student Life. This position develops and ensures delivery of programs and activities that enhance student success. Oversees departments and staff in day-to-day operations of activities that provide services to support the health and wellbeing of students and the greater BCIT community. As a key member of BCIT’s Student Success senior management team, responds to, supports, and resolves complex cases related to students misconduct, conflict, distress, or risky behaviour. Oversees student conduct, orientation and transition programming, Early Assist, Recreation Services and Health Promotion. Makes policy and procedural recommendations and ensures key partners, such as administrators and faculty, are knowledgeable and trained in matters that impact student success.KEY ACCOUNTABILITIES:<ul><li>Ensures early intervention and corrective measures for all parties involved in incidents involving students and allegations of student misconduct (non-academic) and consults with appropriate internal resources including departments such as Counselling, Accessibility Services, Student Housing, Student Health Services, and Safety and Security.</li><li>Provides administrative and procedural support to Decision Review Board in conducting appeal hearings on student misconduct matters; ensures compliance with procedural fairness process and adherence to BCIT policies. Ensures minimising of institutional risk in partnership with Safety and Security.</li><li>Establishes procedures and processes to support students and staff towards student misconduct allegations. Provides procedural guidance and advice to faculty and Associate Deans with regards to sanctions appropriate for academic misconduct incidents. Ensures all official records of academic integrity violations are maintained and ensures investigations comply with institutional policy and procedure.</li><li>Considers Institute policy, past practices, investigation results, student records, and other relevant facts when arriving on a decision or making recommendations. In incidences of student misconduct (non-academic), implements Administrative Resolutions as delegated by the Senior Director. Reviews, triages, and refers complex cases to intervention teams such as the Threat Assessment Team.</li><li>Conducts meetings with student(s) involved in alleged incidents to determine and monitor interim measures in accordance with BCIT policies. Seeks dispute resolution through mutually agreeable resolutions as appropriate.</li><li>Works with BCIT Registrar, Associate Deans, Safety and Security, Student Services Coordinators, Faculty, and others to develop protocols for academic and institutional accommodations to aid students in distress in areas such as academic, administrative, economic, family relationships, health, physical, psychological and societal.</li><li>Acts as a senior case manager to provide assessment and response to affected students in adherence with the institute’s policy and procedure. Liaises with the BCIT Student Association to provide complementary services and events. Works with BCIT community partners to implement opportunities and activities that foster a positive student experience.</li><li>Assesses, develops, and delivers programs and activities that aid in students’ entry and transition to BCIT. Collaborates with internal groups such as Student Association, Schools, International and Indigenous services, to ensure smooth transition of the students. Assesses and evaluate student experience post student’s transition back into BCIT and incorporates relevant feedback.</li><li>Conducts reviews and assessments of Institute academic and non-academic student conduct policies and procedures and makes recommendations for change as appropriate. Advises and decides appropriate orientation activities and curriculum for incoming students adhering to best practices in student development and student success. Develops external contacts, where applicable to remain current with student judicial issues, trends, and practices.</li><li>Chairs the Behavioural Intervention Team overseeing high risk students and refers imminent risk cases to BCIT Threat Assessment Team. Establishes and maintains collaborative relationship with Student Association Advocate for information exchange, procedures to follow and to maximize opportunities for resolutions available to students.</li><li>Oversees the day-to-day operations and wellness programming for Recreation Services department towards delivery of quality fitness programs; supervises maintenance of fitness facilities at all campuses, and revenue generation through facility rentals.</li><li>Oversees programming and staff in Health Promotion. In partnership with the Associate Director, Access and Wellbeing, provides strategic direction for institution-wide health promotion initiatives, including the advancement of the Student Well-Being Action Plan.</li><li>Manages reporting staff, overseeing and participating in selection, coaching, mentoring, development, performance management and all other people-management practices.</li></ul>QUALIFICATIONS &amp; REQUIREMENTS:<ul><li>Completion of a Bachelor’s degree in Education, Counselling, Social work, or related discipline, plus minimum of 7 years of progressive experience encompassing student services in a post-secondary environment.</li><li>An equivalent combination of education and experience will be considered.</li><li>Advanced negotiation and conflict resolution skills for adjudicating academic and non-academic matters, conflict resolution and/or mediation, and facilitation.</li><li>Experience with working with a diverse student population and is current in emerging practices in supporting equity deserving groups</li><li>Advanced working knowledge of student conduct policies and other relevant legislative requirements (FIPPA, Mental Health Act, Harassment and Discrimination) with proven experience in policy writing and administration.</li><li>Excellent interpersonal skills to build and sustain effective relationships and rapport.</li><li>Excellent organizational, communication, facilitation and project management skills.</li><li>Strong cross cultural communication skills and proven experience working with diverse populations</li><li>Excellent leadership and team building skills with experience working with student leaders or volunteers</li><li>Strong working knowledge in case management to resolve complex problems and manage high profile, sensitive, and contentious issues is required.</li><li>Flexibility to be available on call after hours to occasionally respond and/or assess critical incidents related to students, as assigned.</li></ul>Salary Range: $105,653 - $145,272, with a control point of $132,066 per annumAdditional Salary Information: The Compensation Range is the span between the minimum and the maximum base salary for a position. The control point of the range represents an employee that possesses full job knowledge, qualifications, and experience for the position. In the normal course, employees will be hired, transferred, or promoted between the minimum and the control point of the salary range for a job, taking internal equity into account. Salaries above the control point may be considered for extenuating circumstances and must be approved by an external governing body.

British Columbia Institute of Technology

Associate Director, Student Life

ABOUT THE JOB:The Provincial Manager, IRAS, is responsible for supporting the development, expansion and maintenance of a province-wide independent rights advice service for involuntary patients under the Mental Health Act. The role is responsible for leading a provincial operations team at CMHA BC to provide backbone support and for working collaboratively with a group of organizational partners to deliver the service. While regional partners become established, the provincial office may also be involved in direct service delivery.The Provincial Manager, IRAS, will focus on external facing relationships including healthcare providers and stakeholder education, funder engagement, and systemic advocacy with a range of health authority partners to ensure service needs are met.The service will be designed and delivered using a partnership model that brings together multiple organizations and stakeholders. This role will be a keystone to the model. Success in the role will require an appreciation of collaboration and sharing power, recognition of multiple forms of expertise and knowledge, comfort with ongoing learning, and the ability to solve problems in a relational and effective way.DUTIES AND RESPONSIBILITIES:The duties and responsibilities associated with this position are described below:IRAS Governance Committee and Partnership Support • Provide backbone support for the IRAS Governance Committee, which is made up of Indigenous-led organizations, people with lived and living experience of involuntary treatment, stakeholders involved in mental health human rights, and other partners. • Support strong communication among provincial implementation staff, regional partners, and the IRAS Governance Committee. • Help identify risks and problems for the IRAS Governance Committee to advise on and support the Committee with the tools to address issues collaboratively.Service Development and Implementation • Design staffing models that make the most sense for IRAS and service-user needs in collaboration with regional partners, the IRAS Operations Supervisor and the funder. • Develop and oversee all subcontracts with IRAS partners and vendors to ensure consistent and high-quality service throughout the province. • Support contract renewals and discussions with the government funder related to deliverables and timelines. • With support from the IRAS Operations Supervisor, develop and implement IRAS service standards, a quality assurance framework, privacy protocols, staff safety standards, a complaints process, business continuity and risk-management planning, moral-distress support and other operational policies and manuals to support the IRAS service. • Support collaborative and responsive problem-solving and service adaptation as needed, especially during initial implementation and service change or expansion. • To improve service rollout issues, meet regularly with health authorities and designated facilities, relevant ministries, complaint bodies, legal aid and advocacy organizations, healthcare providers, and other stakeholders as needed. Raise specific and systemic issues and troubleshoot concerns and escalate when warranted. • With support from the IRAS Operations Supervisor, oversee the development and maintenance of IRAS IT infrastructure including the public information website (content developed by a partner), intake and scheduling tools, information management database, and a shared online platform for service providers, patients, families and Rights Advisors. • Act as primary contact for government staff overseeing IRAS contract, including providing reporting data or briefing notes as needed. • Contribute to evaluation(s) and outcoming monitoring of the IRAS service. • Support the education and training components of the service, particularly education for healthcare providers (at the facility level, regional level and provincial level) and other community partners impacted by IRAS. • Lead the development of operational training for Rights Advisors (onboarding and ongoing) that is complementary to the primary skills training offered by partners.Human Resources and Fiscal Management • Support the recruitment, supervision and support of the IRAS operations team at CMHA BC. • Co-design a shared Rights Advisor job description and contribute to the recruitment processes of IRAS positions at regional partner organizations as needed. • Recruit and retain Rights Advisors at CMHA BC for regions with no subcontractor. • Co-lead budget development in collaboration with the departmental director. • Support the IRAS Operations Supervisor in managing distress and moral distress among IRAS staff and in escalating systemic concerns to senior leaders. • Implement and monitor IRAS service budgets to ensure cost-effectiveness and program accountability, with the support of service partners. • Forecast spending and suggest remedial action if expenses are projected to outpace revenue. • Develop and produce confidential timely project reports, updates, and briefing notes to various internal and external senior leaders, CMHA Board, and the IRAS Governance Council and Lived Experience Leadership Committee. • Other duties as needed.ABOUT YOU:Education &amp; Experience • A post-secondary degree (graduate degree preferred), preferably related to public health, mental health and substance use, public policy, law, or a similarly relevant discipline. • A minimum of 5-7 years of relevant experience managing programs, projects and staff while exhibiting strong, purposeful leadership qualities.Knowledge, Skills, and Abilities • Leadership (including change-management) experience in relation to large or complex service delivery projects, ideally in a health, justice and/or nonprofit context. • Experience with engagement and partnership-based projects. • Ability to prioritize and maintain professionalism amidst a high volume of communications, meetings, data and requests. • Experience co-developing services with people with lived and living experience of involuntary treatment. • Skills related to nurturing external relationships including systemic advocacy and conflict management. • Experience supervising staff in a unionized context- including peers (those with lived experience of mental health and substance use challenges)-using collaboration and relationship-based approaches. • Experience supervising a remote workforce. • Experience with overseeing direct service, in-person outreach services and understanding the complexities and challenges of this kind of work. • Background or training in supporting distress, including moral distress and vicarious trauma. • Personal experience with mental health issues, services, or involuntary treatment is an asset in this role. • Experience and comfort prioritizing multiple forms of knowledge and expertise. • Knowledge of the Mental Health Act and the involuntary treatment system in BC. • Experience with the publicly funded mental health and substance use system. • Knowledge of human rights, their benefits as a determinant of health and of systemic inequities related to gender, sex, race, Indigeneity, (dis)ability, substance use, and other aspects of a person’s identity. • Knowledge of reconciliation, decolonization, and the UN Declaration on the Rights of Indigenous Peoples. • Experience working to provide services in a trauma-informed, culturally safe and anti- oppressive way. • Ability to work collaboratively and effectively with multiple communities and stakeholders while balancing assertiveness and diplomacy. • Ability to work with humility and create a culture of ongoing learning. • Strategic and conceptual thinking, including the ability to adapt. • Excellent interpersonal, written, and verbal communication skills. • Experience leading education and training efforts. • Financial management skills. • Ability and confidence to work in a self-directed manner. • High emotional intelligence. • Resourcefulness, judgment, flexibility and innovation to solve problems. • Recent experience in program evaluation using multiple approaches, including quantitative data, qualitative data, stories, and developmental evaluation. • Knowledge and agility with Office 365 tools and cloud-based software platforms. • Successful completion of background screening checks including a criminal record check and education verification.Our key values and principles The Provincial Manager, IRAS, consistently conducts themselves in alignment with CMHA BC’s Core Values of being: • Inclusive • Proactive • Compassionate • Steadfast • CollaborativeWORKING CONDITIONS: • The position is 37.5 hours per week, primarily during regular office business hours. • The position can be based out of the Vancouver or Victoria office and offers the potential for a flexible working arrangement, including working remotely depending on project needs. Note: preference may be given to candidates in Greater Vancouver due to direct and indirect reports all residing here. • The position requires occasional flexibility to travel. • Performance will be reviewed annually by the Director, Mental Health Promotion. • Salary Range: $84,279.00 - $121,151.00 &nbsp; &nbsp;Typical Hiring Range: $89,546.00 - $105,349.00 • In determining salary, CMHA BC considers many factors including the successful candidate’s skillset and experience as well as internal equity. The final salary offer will be at CMHA BC’s sole discretion and presented as part of a competitive total compensation package.HOW TO APPLY: Please submit your resume along with a cover letter, clearly documenting how you satisfy the requirements outlined in this job posting to <a href="https://cmhabc.bamboohr.com/careers/86" target="_blank">https://cmhabc.bamboohr.com/careers/86</a> by 5 p.m. 09/01/2025. The subject line should mention “Provincial Manager". We regret that only short-listed candidates will be contacted to schedule an interview.CMHA, BC Division is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff. Personal experience with mental illness and or addiction, either through self or a loved one, is an asset.ABOUT US: Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction.We respectfully acknowledge xʷməθkʷəy̓ əm (Musqueam), Skwxwú7mesh (Squamish), səl􀺈ilwətaʔɬ (Tsleil-Waututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located.

CMHA BC Division

Provincial Manager, Independent Rights Advice Service (IRAS)

Position OverviewVariety – the Children’s Charity is on a path to deepen impact, expand reach, and transform how we support children and families across the province. The Associate Director, Information Technology and Business Intelligence will play a vital role in ensuring our technology infrastructure and core systems are secure, effective, and scalable. Reporting to Director , Finance and Operations, this role is responsible for the strategy, oversight, and optimization of Variety’s digital platforms—including CRM, fundraising, finance, and granting systems. The successful candidate will ensure data and technology are fully leveraged to support decision-making, streamline operations, and enable personalized engagement.&nbsp;The Associate Director, Information Technology and Business Intelligence plays a critical leadership role in driving digital transformation across the organization—streamlining operations, enabling personalization at scale, and unlocking real-time data to inform strategy and service delivery. This role works closely with and in support of the senior leadership team to ensure that systems and analytics enable informed decision-making and sustained growth. The ideal candidate is a systems-minded problem solver who excels at connecting the dots between technology, data, and organizational goals. You’re a collaborative leader who’s energized by the opportunity to build a culture of technological excellence and data-informed decision-making to drive measurable impact.Key ResponsibilitiesTechnology &amp; Systems Management<ul><li>Lead the management and continuous improvement of Variety’s core systems including CRM (Raiser’s Edge), fundraising platforms (e.g., Fundraise Up, Givergy), finance systems, and granting software, ensuring platforms are user-friendly, reliable, and aligned with the organization’s evolving needs.</li><li>Experience with peer to peer or event platforms like TeamRaiser or JustGiving is an asset, as well as experience with web platforms like WordPress</li><li>Oversee the integration and optimization of digital tools across departments to support efficient operations and a seamless experience for staff, donors, and families.</li><li>Manage IT infrastructure and relationships with external vendors to ensure responsive support, cybersecurity, and alignment with best practices.</li><li>Champion digital transformation initiatives that enable data-informed decision-making and empower teams across the organization.</li><li>Support and maintain Variety’s website platform (e.g., WordPress), ensuring performance, accessibility, security, and integration with other digital tools as well email platforms like MailChimp or Constant Contact</li><li>Collaborate with program, fundraising, and finance teams to ensure data accuracy, process efficiency, and alignment across platforms.</li><li>Manage the organization’s IT infrastructure, including hardware, software, networks, and security systems.</li><li>Ensure best practices in data security, privacy, and compliance (e.g., CASL, PIPEDA).</li></ul>Data and Business Intelligence<ul><li>Build and scale the organization’s business intelligence capabilities with a focus on impact measurement, performance optimization, and real-time decision-making.</li><li>Develop data architecture, reporting templates, and governance protocols to ensure accuracy, accessibility, and transparency across teams.</li><li>Ensure data integrity, consistency, and accessibility across systems to support high-quality reporting and insights.</li><li>Develop and maintain dashboards, KPIs, and data visualizations (e.g., Power BI) that help teams track progress, assess performance, and make timely, evidence-based decisions.</li><li>Collaborate across departments to understand data needs and deliver tailored solutions that strengthen fundraising, programs, and operations.</li></ul>Operational Excellence&nbsp;<ul><li>Recommend and implement process improvements to increase efficiency and effectiveness across systems and workflows.</li><li>Identify and implement improvements in data collection, reporting, and system usage, ensuring alignment with strategic priorities and user needs.</li><li>Develop internal documentation, training resources, and standard operating procedures related to digital platforms and analytics.</li><li>Ensure compliance with data privacy, digital security, and relevant regulatory standards (e.g., CASL, PIPEDA).</li></ul>Qualifications &amp; Experience<ul><li>10+ years of experience in technology, operations, or systems management, ideally within the nonprofit or social impact sector.</li><li>Experience with CRM platforms (e.g., Raiser’s Edge and/or Raiser’s Edge NXT, Online Express/NXT Donation forms) and data/reporting tools.</li><li>Blackbaud certification(s) in Raiser’s Edge and/or Raiser’s Edge NXT an asset.</li><li>Strong project management and cross-functional collaboration skills.</li><li>Demonstrated ability to lead technology or operational improvement initiatives from concept to implementation.</li><li>Experience with financial and granting systems, with a strong understanding of cross-functional data flow.</li><li>Experience with Power BI or similar data visualization tools.</li><li>Proficient at an intermediate level in Microsoft 365 applications, including Word, Excel, PowerPoint, Teams, and Outlook</li><li>Basic accounting knowledge is considered an asset.</li><li>Analytical mindset with a solutions-oriented approach and strong attention to data integrity and security.</li><li>Strong communication and relationship-building skills, with the ability to translate technical language into accessible insights.</li><li>Proven ability to lead cross-functional initiatives and deliver scalable, data-informed solutions in a mission-driven environment.</li><li>Knowledge of privacy laws, cybersecurity practices, and digital compliance standards.</li></ul>Join Us&nbsp;At Variety, we value diversity in all its forms and encourage all qualified individuals to apply. We believe that a team enriched by different cultures and perspectives makes us stronger. We are committed to fostering an inclusive and respectful environment where everyone’s voice is heard. We actively strive to provide opportunities for all individuals and will continue to embed diversity, belonging, and equality in everything we do.&nbsp;We know that creating real change for children with disabilities and complex health needs takes a strong, supported team. That’s why we’re committed to fostering a workplace that helps you thrive—personally and professionally. The hiring salary range for this position is $85,000-$95,000, commensurate with experience and qualifications.&nbsp;If you are ready to join a stellar team making a profound impact and you feel inspired to ignite change where it matters most – in the lives of children – we invite you to join us at Variety and apply for the Associate Director, Information Technology and Business Intelligence role. &nbsp;This position is based in our Burnaby, BC office with a hybrid and flexible workplace experience. Variety offers a competitive compensation and benefits package and a rewarding employment experience where your contributions make a real difference. Together, we can create a world where every child’s unique potential knows no bounds.&nbsp;

Variety - the Children's Charity

Associate Director, Information Technology and Business Intelligence

Specialized Youth Supports Manager&nbsp;Competition #50-25Working within the mission, vision, values, and person-centred philosophy of the Agency, the Program Manager is responsible for the management, quality, and supervision of a complex, multi-site portfolio, including managing a youth safe house, pre-employment program, arts program, 2SLGBTIA+ program and overseeing the Reaching Home subsidy program. As a member of the management team, the Program Manager supervises staff members, participates in budgeting, and manages within their budget, as well as fostering relationships with funders and other internal and external parties. The manager will work with colleagues and co-workers in collaboration with key internal and external stakeholders to achieve excellence in client and family-centred care, within a complex multi-site environment that extends to the community. This position is required to work on-call shifts on a scheduled rotation to provide robust program support. It actively supports the Agency’s awareness and goals around diversity and inclusion.We Value You- Benefits:<ul><li>Flexible scheduling </li><li>Three weeks’ vacation for full-time staff * entitlement increases from there </li><li>Three paid household leave days a year* </li><li>Two paid Wellness Days a year</li><li>Paid sick days </li><li>Two and a half-paid Agency days for full-time staff *</li><li>Five paid days for education leave/year *</li><li>One paid Moving Day/year</li><li>Subsidized professional association annual dues (if applicable)</li><li>A work culture that values transparency, teamwork, learning, fairness and integrity</li></ul>*(pro-rated for part-time staff)Health and Wellness Resources:<ul><li>Generous health/dental benefits after 3 months.</li><li>Three flex benefit options to meet your individualized needs</li><li>Option of psychological/counselling services (up to $1500/year)</li><li>Employee Assistance Plan</li><li>Long Term Disability Plan</li><li>Insurance, Travel insurance, ++</li></ul>Pension:&nbsp;Municipal Pension plan enrollment for eligible employeesWork Hours:&nbsp;37.5 hours/ week, Monday to Friday, with some evening and weekend coverageSalary:&nbsp;MGP5 $47.05 - $52.17 per hourLocation:&nbsp;Directions Youth Services, 1138 Burrard Street, Vancouver, BCPosting End Date:&nbsp;Posting will remain open until filled.<ul><li>Collaborative Communication, including teamwork &amp; cooperation, interpersonal communication, diversity and cultural agility</li><li>Personal Effectiveness, including integrity and ethical behavior, personal resilience, adaptability/flexibility, commitment to learning</li><li>Personal Leadership, including influence, initiative, judgment and decision-making, creativity, and innovation</li><li>Commitment to excellence, including results focus, client-centred service, planning and organizing, professional expertise, and technological proficiency</li></ul>Education, Training, Experience<ul><li>Relevant Bachelor’s degree from an accredited institution in Social Work, Psychology, or other related field, with 7 years’ experience in the sector, and 5 years’ experience in progressive leadership roles</li><li>Or, an equivalent combination of education, training, and experience</li><li>Master’s Degree is an asset</li></ul>Knowledge, Skills, Abilities<ul><li>Awareness of community services, resources, and systems and ability to work with these; competence in working with a multicultural community, prioritizing issues related to diversity and inclusion</li><li>Basic computer literacy with word processing, spreadsheet, and/or database is required for this role.</li><li>Basic accounting skills and familiarity with QuickBooks are an asset</li><li>A committed ability to keep informed about evolving trends and practices, share knowledge, and support staff to integrate innovation into the delivery of quality care/services</li><li>Strong ability to collaborate with internal and external stakeholders to develop, manage, and evaluate clinical programs considering client needs, service delivery interrelationships, and service potential within a complex environment</li><li>Ability to understand available resources for programs and keep quality in the forefront of all resource utilization decisions, providing feedback and detailed analysis on budget variances, and making recommendations for corrective action</li><li>Thorough knowledge of adolescent development, at-risk youth, child welfare system, substance misuse, mental health issues, and trauma-informed practice</li></ul>Essential ResponsibilitiesProgram Planning and Management<ul><li>Communicate program/unit and budget strategic direction incorporating FSGV’s vision, values, and strategic direction and ensure integration into practice by interdisciplinary team members </li><li>Develop and maintain professional relationships with government agencies and all professional and non-professional groups or individuals involved with the programs, including relevant education bodies and grant funders </li><li>Develop, recommend, implement, and evaluate staffing patterns, rotations, and vacation schedules to ensure staffing meets client needs </li><li>Participate in 24 7 management support of programs, including on-call support on a rotating schedule&nbsp;</li></ul>Program Quality<ul><li>Write reports on programs and services for senior management and funders </li><li>Monitor program activities regularly to ensure quality services </li><li>Develop and implement long-term goals and objectives to achieve successful program outcomes&nbsp;</li></ul>Performance Management<ul><li>Supervise program staff by recruiting, hiring, providing direction, input, and feedback; regularly meeting with staff and team to engage, support, and mentor program staff</li><li>Implement effective performance management processes in an interdisciplinary team environment&nbsp;</li></ul>Additional Requirements&nbsp;<ul><li>Successful completion of a Criminal Record Check</li><li>Valid BC Driver’s license is an asset</li><li>Standard First Aid, CPR-AED, Food Safe Level 1, Naloxone Training, and Crisis Intervention training are an asset</li></ul>If this describes you, please submit your application to us through our website,&nbsp;<a href="https://fsgv.ca/careers/" target="_blank">https://fsgv.ca/careers/</a>Short-listed candidates will be contacted for interviews. We thank all candidates and searchers for your interest.We believe in the power of inclusion and the power of enabling all our staff to thrive by embracing diversity and fostering equality. We are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity, inclusion and diversity. Decisions regarding recruitment, hiring, promotion, compensation, and all other terms and conditions of employment will be made without regard to race, colour, ancestry, place of origin, political beliefs, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or non-applicable criminal condition.If you require a disability-related accommodation to participate in the recruitment process or are an internal candidate, please email your resume and cover letter (indicating the competition number #50-25 in the email subject line) to&nbsp;<a href="mailto:hrinbox@fsgv.ca" target="_blank">hrinbox@fsgv.ca</a>.&nbsp;We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations. Huy ch q’u.<a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffsgv.ca%2Fjustice-and-equity%2F&amp;data=05%7C02%7Cdfeatherstone%40fsgv.ca%7Cddacaf6e541844c0bf9208dd35bfea7d%7C3af31b13ba6741609c8fcafdcdffd3a6%7C0%7C0%7C638725820559014292%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=fJCUr6ekh%2B%2BL1n6laBObSBFhCojvSbQpejSv66uPzR4%3D&amp;reserved=0" target="_blank">Click to read our commitment to reconciliation, justice, and equity</a>.JOIN US FOR A MEANINGFUL CAREER HELPING OTHERS AND BRING YOUR AUTHENTIC SELF!When you work with us, you will join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful, leading-edge work that has a direct impact on the local community.Directions Youth Services is a division of Family Services of Greater Vancouver (FSGV), which, for more than 90 years, has provided a variety of essential resources for children, families, and individuals in the Greater Vancouver community.&nbsp; We believe in the resiliency of Vancouver’s youth who are at-risk, homeless, and street-involved. We assist youth under the age of 25 to get counselling for trauma, mental health, or substance issues. Our teams strive to create spaces and build connections with youth who are facing challenges of street life, substance use, mental health concerns, and disconnection from their communities. Directions inclusive programs of shelter and drop-in, safe houses, and other unique programs are committed to being a community leader in harm reduction work and fostering low-barrier spaces where all youth are welcome.&nbsp;

Family Services of Greater Vancouver

Specialized Youth Supports Manager

ABOUT THE JOB: The Manager of Development and Partnerships represents a key leader of CMHA BC Division’s fundraising team, responsible for driving strategic fund development, fostering partnerships, and advancing the organization’s mission. This role plays a critical part in revenue generation, donor engagement, and the long-term sustainability of CMHA BC Division’s fundraising efforts. The Manager will report to the Senior Director of Development &amp; Communications and work very closely with the Manager of Communications &amp; Marketing to help guide the organization’s mission, vision, and values by developing and implementing strategic fundraising projects.&nbsp; DUTIES AND RESPONSIBILITIES: The duties and responsibilities associated with this position are described below. &nbsp;Leadership • Work with all necessary teams within CMHA to identify community needs and align those with funding opportunities. • Regularly keep the Senior Director informed of opportunities and emerging issues for effective decision-making. • Manage and oversee the recruitment, onboarding and offboarding of direct reports. • Manage performance and disciplinary matters up to and including termination for direct reports. • Provide leadership and effective management to support the achievement of program outcomes. • Demonstrate a positive professional presence, inspiring and building confidence both within CMHA BC and among a broad range of constituencies. • Lead a team of fundraising professionals and provide coaching and mentorship, elevating, empowering, and growing their success and abilities. • In collaboration with the Senior Director, develop the department’s annual strategic goals, budget, and monitor fiscal performance throughout the year. &nbsp;Fund Development • Develop, implement, and measure short and long-term fundraising strategies. Includes campaigns, targeted cases of support, and multiple sources of giving (planned giving, grants, an evergreen campaign, third-party fundraising, external partnerships). • Collaborate with internal teams to collect necessary data and program details to research, draft, and submit compelling grant proposals to secure funding for our programs and initiatives. • Lead the research, writing, and submission of compelling grant and partnership proposals, ensuring alignment with program needs and organizational priorities • Support the Senior Director in creating strategies and tactics to maximize revenue while ensuring the development of a pipeline of future donors and partners who are deeply committed to the impact of CMHA BC Division. • Develop and maintain a data-driven approach to fundraising by analyzing donor trends, campaign performance, and engagement metrics. Provide regular reports to the Senior Director, leveraging insights to refine future strategies and optimize fundraising performance. • Track donor recognition and stewardship programs to maximize donor satisfaction and retention, identifying opportunities to strengthen the organization’s fundraising capacity. • Track comprehensive metrics and targets for philanthropy activities (both monetary and non-monetary metrics). • Support the Senior Director in liaising with CMHA branches across British Columbia to support community-based fundraising initiatives. &nbsp;Event Planning • Lead the planning, execution, and evaluation of key flagship events and campaigns, ensuring alignment with organizational goals, brand positioning, and donor engagement strategies. • Provide project management expertise to CMHA BC Division’s event-based giving programs (e.g. Shoppers Drug Mart Run for Women, Bottom Line Conference, Impact Night, and Ride Don’t Hide). • Develop sponsorship proposals, secure event funding, and oversee event budgets to maximize return on investment (ROI). • Cultivate and manage key sponsor and partner relationships. • Plan, execute, and oversee key flagship events and campaigns, ensure that the event content and audience align with organizational and departmental goals. • Represent CMHA BC at hosted or external events, meetings with significant donors and prospects, and in the media as needed. • Regularly report to and support the Senior Director with achieving project goals and deliverables. Ensure that the vision and plan set forth by the Senior Director is realized, providing ongoing execution of objectives, timelines, and recommendations. &nbsp;ABOUT YOU: Education • A bachelor's degree in a related field or equivalent experience (Business Administration, Fundraising or Communications). • Certified Fundraising Executive designation is considered an asset. &nbsp;Experience and Skills • Minimum of seven years of progressive experience in fund development, corporate partnerships, or major gifts fundraising, preferably in a non-profit or mental health-related organization. • Demonstrated knowledge in fundraising, sponsorship, and business development. • Demonstrated success cultivating, securing, and growing revenue from corporate partners. • Exceptional interpersonal and relationship skills. • Experience working within non-profit societies, with preference given to experience in a field related to mental health and substance use. • Excellent communication, presentation, and leadership skills. • Highly organized, systems oriented, like using/learning technology. • Experience using Salesforce or similar donor CRM. • Experience in data analysis and reporting. • Experience leading and managing a team of two or more. &nbsp;WORKING CONDITIONS: • This position offers Hybrid work with the expectation of being presence in the Vancouver office twice a week. • The usual work week is 37.5 hours and business hours are Monday to Friday 8:30 a.m.- 4:30 p.m. • Ability to travel and work some flexible hours in support of events. • Salary Range: $76,617.00 - $110,137.00&nbsp; Typical Hiring Range: $81,405.35 - $95,771.00 • In determining salary, CMHA BC considers many factors including the successful candidate’s skillset and experience as well as internal equity. The final salary offer will be at CMHA BC’s sole discretion and presented as part of a competitive total compensation package. HOW TO APPLY: Please submit your resume along with a cover letter, clearly documenting how you satisfy the requirements outlined in this job posting to <a href="https://cmhabc.bamboohr.com/careers/85" target="_blank">https://cmhabc.bamboohr.com/careers/85</a> by 5 p.m. 09/05/2025. We regret that only short-listed candidates will be contacted to schedule an interview.CMHA, BC Division is committed to our workforce reflecting the diversity of the communities within which we work. As such, we encourage applications from persons with disabilities, members of visible minorities, First Nations, Inuit, and Métis people, people of all sexual orientations and genders, and others who may contribute to the diversity of our staff. Personal experience with mental illness and or addiction, either through self or a loved one, is an asset. &nbsp;ABOUT US: Founded in 1918, The Canadian Mental Health Association (CMHA) is a national charity that helps maintain and improve mental health for all Canadians. As the nation-wide leader and champion for mental health and addiction, CMHA helps people access the community resources they need to build resilience and support recovery from mental illness and/or addiction. We respectfully acknowledge xʷməθkʷəy̓ əm (Musqueam), Skwxwú7mesh (Squamish),səlilw� ətaʔɬ (TsleilWaututh), Lkwungen (Songhees) and Wyomilth (Esquimalt) peoples on whose traditional, unceded lands the CMHA BC offices are located.

Development and Partnerships Manager

Page 1 of 3 
 

 
JOB POSTING 

 
Posting Date: August 13, 2025 
Closing Date: Until Filled 
Commence Date: September 8, 2025 
Position: Senior Manager 
Pay Range: $84,000 to $90,000 annually 
Reports To: Executive Director 
 

 
Summary: 

The Senior Manager has primary day-to-day responsibility for planning, implementing, 
managing, and controlling all operations related activities of the Society within a portfolio of 
services which may include: legal advocacy, counselling, mental health, community 
engagement and newcomer settlement. 

Key Duties and Responsibilities 

 
Program Management: 
 

 • Assist in the development of and adherence to policies and procedures grounded in 
sector best practices 

 • Works closely with managers/supervisors to ensure operational excellence in service 
practices and protocols. Supervision will include utilization review, case management, 
quality assurance, and program compliance program assessment 

 • Provides leadership and serves as a role model to management/supervisory staff 

 • Ensures compliance with legal, regulatory, and clinical policies and procedures 
 
Human Resources Management: 

 • Positive Leadership - Provides positive leadership to all staff, practicum students and 
volunteers, encouraging a team approach, professional attitude, and respectful, 
supportive working relationships 

 • Staffing - Oversees and evaluates end to end recruitment and retention strategies for 
staffing 

 • Performance Review and Planning - Develops and conducts performance reviews and 
planning sessions with staff 

 • Professional Development - Identifies learning needs for staff, and for the staff of the 
Society as a whole; identifying and organizing training based on training needs 

 • Communication - Organizes and facilitates staff meetings to maintain effective 
communication 

 • Maintains in depth knowledge of the Collective Agreement and supervising in a 
Unionized setting 


Page 2 of 3 
 


Fund Development: 

 • Assist in Fund Development, including the development of grant applications, reports 
and other correspondence for prospective and current funders. 

 • Assist in annual fundraising campaign initiatives, community relations including third 
party and special events 

Financial Management: 
 

 • Contributes to the development and management of the budget for assigned program 
areas 

 • Maintains responsible oversight for day-to-day expenditures 

 • Works closely with the Director of Finance, the Executive Director and other staff to 
secure and sustain philanthropic and funding support 

 
Other Responsibilities: 


 • Participates as an active member of the Leadership Team 

 • Performs other duties as necessary to meet the requirements of the position 
 

Qualifications and Experience: 

 • A Master’s degree and professional designation in a relevant discipline such as 
counselling and mental health, or equivalent mix of education and experience in a 
related field 

 • Minimum of 3 to 5 years recent, related experience in progressively complex and senior 
management leadership roles in a multi-service organization 

 • Proven experience in project management and operations 
 • Demonstrated ability to manage diverse teams 
 • Budget management experience 

Personal Attributes: 

 • Strong interpersonal skills, ability to communicate and manage well at all levels of the 
organization 

 • Be proactive, self-motivated and have strong problem solving, analytical and creative 
skills with the ability to exercise sound judgment and make decisions based on accurate 
and timely analyses 

 • High level of integrity and dependability with a strong sense of urgency and results-
orientation 

 • Skills in examining, developing, and recommending applicable policies and procedures. 
 • Demonstrated commitment to the organization’s mission is essential 


Page 3 of 3 
 

 
Other Skills &amp; Abilities: 

 • Communication: Oral and written fluency in English; strong professional and 
interpersonal communication skills 

 • Client centered: experienced in providing a positive, person-centered environment, are 
friendly, welcoming and engage the Society’s constituents always in a non-judgmental, 
person-centered manner 

 • Advanced Computer Skills: Microsoft Office (Excel, Word, PowerPoint), internet, online 
research, databases, Microsoft 365 applications (e.g. Outlook, Teams, SharePoint, 
OneDrive) 

 • Team Building Skills: able to promote good relations (builds rapport and trust, shares 
information with others, accept and receives feedback in a positive constructive 
manner), willingness to be involved in team planning and implementation of special 
projects 

 • Initiative: can work independently and initiate problem-solving processes. 
 • Professional: demeanor as a representative of the organization 
 • Feedback: ability to accept feedback constructively 
 • Innovation: flexible, creative, curious, motivated to learn, grow, and adapt to change 

Working Conditions: 

 • Working in a multi-service organization requires the incumbent to function independently 
and frequently under pressure while managing multiple leadership and management 
tasks and functions 

 • Regular work is conducted in the day from Monday to Friday and some work occurs on 
evenings and weekends 

 
Commitment to Equity, Diversity &amp; Inclusion 
 
Chimo Community Services is an Equal Opportunity Employer and welcomes all applicants to 
apply and does not discriminate based on race, religion, color, sex, gender identity, sexual 
orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or 
any other basis covered by appropriate law. 
 
 

Please submit your resume and cover letter to: 

120-7000 Minoru Blvd, Richmond BC V6Y 3Z5 

Email: <a href="mailto:hr@chimoservices.com" target="_blank">hr@chimoservices.com</a> 


<a href="mailto:hr@chimoservices.com" target="_blank">mailto:hr@chimoservices.com</a>

Chimo Community Services

Senior Manager

About Ending Violence Association of BCThe Ending Violence Association of BC (EVA BC) is a dynamic, solutions-based provincial non-profit association that trains and supports close to 300 anti-violence programs and cross-sector initiatives across BC that respond to gender-based violence (GBV) including sexual and intimate partner violence.The programs we support include BC’s Community-Based Victim Services (CBVS), Stopping the Violence Counselling (STVC), STV Outreach (STV ORS) and Multicultural Outreach (STV MORS), and Sexual Assault Services (SAS) as well as a number of community coordination and prevention initiatives.We wish to respectfully acknowledge that our office is located on the unceded, ancestral, and traditional territories of the xʷməθkʷəy̓əm (Musqueam),&nbsp;Sḵwx̱wú7mesh (Squamish), and səl̓ilw̓ətaɬ (Tsleil-Waututh) Nations.Position OverviewReporting to the Director of the Community Coordination for Survivor Safety (CCSS) Program, the Manager of Policy &amp; Projects is responsible for managing projects and policy-related initiatives. This position requires the ability to create and sustain relationships with internal and external stakeholders, including EVA BC’s membership, community and system partners, and government.&nbsp; The Manager or Policy &amp; Projects is part of the CCSS team and communicates and liaises with staff and contractors as needed.About YouThe ideal candidate must have a strong interest in working collaboratively to end gender-based violence. You will have the ability to work from a survivor-centred, trauma-informed, intersectional, gender-inclusive, anti-oppressive perspective, informed by the ongoing impacts of colonization and a commitment to reconciliation. You enjoy working in a fast-paced office environment with many competing priorities.Overview of Key ResponsibilitiesPlanning &amp; Aligning<ul><li>Manage and/or participate in the planning, facilitation and management of various initiatives including training and projects CCSS is involved in</li><li>Work with the Director of CCSS, and others as needed, to develop positions on legislation, policy and program issues on an as needed basis</li><li>Oversee the implementation of EVA BC’s Advocacy Strategy</li><li>Develop and contribute to the development of written resources such as program guides and training materials</li><li>Stay informed on issues, research, policy, and legislation in the field of gender-based violence Work with the Director of CCSS to write funding proposals</li></ul>Communication<ul><li>Contribute articles to EVA BC’s ReachOut newsletter</li><li>Develop funding deliverables, including reports</li><li>Represent EVA BC on various external committees for issues concerning anti-violence workers, community coordination, and gender-based violence</li></ul>Training<ul><li>Contribute to training projects as needed, including developing in-person and online training curricula and materials; facilitating training; and evaluating training for continuous improvement</li><li>Contribute to the development and delivery of training on community coordination, ICAT and TPR</li></ul>Collaboration<ul><li>Be an active contributing member to the overall work of EVA BC, taking a teamwork approach, whatever tasks may be required</li><li>Maintain relationships with EVA BC’s members, community and system partners, and other key stakeholders such as government</li><li>May support staff, students, and contractors as needed</li></ul>Other<ul><li>Stay updated on anti-violence and feminist issues, using a gender-based lens with relevant policies, and inclusion principles to effectively communicate EVA BC’s goals and initiatives</li><li>Stay informed on issues, policy, legislation and best practices that may affect or impact the areas/projects being managed</li><li>Support other tasks and work as needed</li></ul>Knowledge, Skills, and Abilities<ul><li>Minimum five years of experience working in the area of gender-based violence with a focus on intimate partner violence and sexual violence</li><li>Bachelor’s level by way of degree or combination of experience and training</li><li>Demonstrated ability to lead projects and initiatives, ensuring project deliverables and timelines are achieved, in accordance with the project plan and budget</li><li>Demonstrated excellence in written communication including experience developing briefing notes, bulletins, and other resources as needed,</li><li>Demonstrated experience working collaboratively with key stakeholders, organizations, and cross-sector partners to develop and deliver resources that meet the needs of diverse communities and sectors</li><li>Demonstrated understanding of gender-based violence, trauma, and the impacts of trauma</li><li>Demonstrated understanding of the perspectives and needs of diverse communities, including Indigenous communities, immigrant and refugee communities, people with disabilities, LGBT2SQ+ communities, sex workers, and isolated and rural communities</li><li>Knowledge of relevant legislation, public policy, and best practices that relate to gender-based violence in BC and other jurisdictions</li><li>Experience working directly with survivors of gender-based violence, communities impacted by GBV, and and/or community-based anti-violence workers an asset</li><li>Knowledge of BC’s Community-Based Victim Services, Stopping the Violence Counselling and Outreach,</li><li>Multicultural Outreach, and Sexual Assault Services programs an asset</li><li>Knowledge of Interagency Case Assessment Teams (ICATs) and Third Party Reporting (TPR) an asset</li><li>Ability to work from a survivor-centred, trauma-informed, intersectional, gender-inclusive, anti-oppressive perspective, informed by the ongoing impacts of colonization and a commitment to reconciliation</li></ul>Additional InformationWe strongly encourage applications from and prioritize hiring people with diverse backgrounds and experiences, including Indigenous people, racialized people, people with disabilities, and 2SLGBTQQIA+ folks. Should you need any accommodations during the recruitment process, please let us know.<ul><li>The salary range for this position is $60,769.80 to $73,200.40.</li><li>This position normally works in a regular office environment, Monday to Friday, between the hours of 9:00 am to 4:30 pm.</li><li>This position will occasionally require working off site, extended travel and hours, and/or evenings or weekends</li></ul>Please visit our website’s “<a href="https://endingviolence.org/job-postings/why-work-with-us/" target="_blank">Why work with us?</a>” page to learn about employee benefits.

Ending Violence Association of BC

Manager, Policy & Projects

BCIT Foundation is seeking a temporary, full-time (1.0 FTE) Manager, Advancement Systems. The Manager, Advancement Systems is responsible for the overall vision and strategy for systems within Advancement, particularly the Raiser’s Edge (RE) Customer Relationship Management (CRM) fundraising system. This position works with the Development and Alumni Relations teams to ensure current and future data needs are met. The Manager assesses and analyzes data quality and tools to provide recommendations for system usage and reporting, establishes user training programs and documentation materials, and supports efforts to improve performance of fundraising initiatives. Additional responsibilities include designing and implementing data quality reviews and best practice policies and procedures to ensure that systems operations and data quality are maintained.KEY ACCOUNTABILITIES: Systems Management:<ul><li>Develops the vision and implements strategy to manage systems, including Raiser’s Edge (RE) CRM database used within Advancement.</li><li>Works closely with users within Advancement to ensure that appropriate software tools are identified and implemented to meet current and future needs.</li><li>Determines and guides the functional use and operations of the RE system and other applications.</li><li>Overall responsibility for data quality, especially data entry, and is involved in all decisions impacting data quality and structure.</li><li>Develops, implements, and monitors all system policies and procedures, ensuring data integrity and operating efficiency are maintained.</li><li>Administers systems security and network access, ensuring established standards and protocols are followed.</li><li>Acts as first point of contact for any systems performance or other software issues.</li><li>Oversees and coordinates functional support for system users, including training programs.</li><li>Develops and implements a disaster recovery plan in conjunction with BCIT Information Technology (IT) Services department.</li><li>In conjunction with other departments, develops and maintains an annual calendar of activities for the RE system.</li></ul>Fundraising, Reporting, Queries, Imports and Exports:<ul><li>Works with Development and the Executive Director to develop and implement donor prospecting strategies and provide recommendations on reporting needs and methodologies.</li><li>Works with RE users to develop and generate custom financial and fundraising reports to assist Advancement to meet and exceed annual fundraising goals.</li><li>Develops and implements reports that track key performance targets and measures.</li><li>Liaises with IT Services as required on the process for importing and exporting data from/to other systems.</li><li>Liaises with the Financial Accounting Coordinator on monthly donation reconciliation process and annual audit requirements.</li></ul>System Implementation, Upgrades and Conversions:<ul><li>Oversees the requirements analysis, selection, implementation and post-implementation review of software used within Advancement.</li><li>Coordinates with IT Services and other groups regarding system upgrades and conversions used within Advancement.</li><li>Monitors ongoing industry related IT developments and opportunities in the field of Advancement Services.</li><li>Maintains contacts with other post-secondary institutions and user groups to research systems, applications and best business practices.</li><li>Oversees contracts for external system support consultants.</li></ul>QUALIFICATIONS &amp; REQUIREMENTS: Education and Experience:<ul><li>Bachelor’s degree or equivalent experience in fundraising system administration, report writing, data analysis or research in a fundraising environment.</li><li>Proven experience in the administration of complex fundraising database systems.</li><li>Three to five years’ experience in a similar role, preferably in a fundraising operation at a post-secondary institution.</li><li>Three to five years’ experience with systems administration, in particular Raiser’s Edge NXT and other Blackbaud products.</li><li>Proficiency with Microsoft Office applications.</li><li>Experience with reporting tools such as Crystal reports.</li><li>Experience with Importomatic importing software.</li><li>Working knowledge of Canada Revenue Agency guidelines and regulations for fundraising and tax receipts.</li><li>Working knowledge of privacy legislation related to donor records management.</li></ul>Abilities:<ul><li>As a member of the Advancement management group, must be a strong team player, excelling in interpersonal skills, with a positive and energetic approach.</li><li>Excellent verbal and written communication and presentation skills.</li><li>Keen attention to detail and accuracy.</li><li>Excellent organizational and analytical skills.</li><li>Ability to identify issues and provide guidance in resolving complex systems issues.</li><li>Proven ability to collaborate with stakeholders on multiple projects and deliver on project timelines and goals.</li></ul>Other:<ul><li>Must be able to work a flexible schedule outside of regular office hours, if required.</li></ul>

Manager, Advancement Systems

JOB DESCRIPTION 
 

Position Title: Shelter Manager 
Department: Shelter 
Reports To: Associate Director of Community Safety &amp; Connection 
Date last approved: July 2025 

 
FIRST UNITED is a registered charity that has been serving Vancouver's Downtown Eastside 
community for 140 years. We offer responsive, low-barrier services to individuals who are low-
income, under-housed or homeless. We provide essential services to meet the daily needs of 
community members and engage in systems change work to reduce homelessness and break 
cycles of poverty. If you're looking for purpose-filled work and want to make a different in the 
community, this might be the opportunity for you. 
 
FIRST UNITED is seeking applications for the position of: Shelter Manager 
 
WHAT WE OFFER: 
Salary: $82,000 - $88,000 
 

 • Annual salary progression for all staff 
 • Comprehensive and 100% employer-paid health benefits including extended health and 

dental plan for regular staff, spouses and dependents. 
 • United Church of Canada defined pension plan; employee contribution rate 6%, 

employer contribution rate 9%. 
 • Life insurance, Long-term Disability, and AD&amp;D benefits 
 • 20 days of paid annual vacation 
 • 13 statutory paid days off every year and 12 days of paid sick leave. 

 
Each job within the FIRST UNTIED CHURCH Community Ministry Society should promote our 
accomplishment of our vision, mission, and values. 
 
GENERAL DESCRIPTION: 
 
The Shelter Manager, under the direction of the Associate Director of Community Safety &amp; 
Connection ensures community members who access our shelter services feel connected and 
are treated with respect and dignity. The shelter manager is responsible for the day-to-day 
operations, providing direct service and supervision to staff, shelter residents, ensuring 
adherence to shelter policies and protocols, and ensuring effective operations of the shelter 
program. 

<a href="https://firstunited.ca/about-us/" target="_blank">https://firstunited.ca/about-us/</a>

SPECIFIC DUTIES &amp; RESPONSIBILITIES 
 
Operations Management: 
Directing shelter operations: 

 • Overseeing the day-to-day activities, ensuring efficient workflows, and implementing 
and maintaining necessary systems, policies, and procedures. 

 • Oversight of the weekly staffing schedules, timesheets/payroll, leave requests and 
associated administrative duties regarding shelter staff. 

 • Facility Maintenance, overseeing facility maintenance and ensuring it is kept in good 
working order. Reporting deficiencies to the Facilities Manager. 

 • Maintaining the budget, monitoring spending, and assisting with operational budgetary 
planning. 

 • Identifying and reporting resource requirements and deficiencies, ensuring the facility is 
well-stocked and functioning properly. 

 • Data Collection and Reporting: Keeping data regarding key functions of the shelter, 
analyzing information, and presenting monthly reports. 

 • Ensuring the safety and sanitation of the facility, implementing and overseeing safety 
programs, and staying current on industry best practices. 

 • Attending the OHS monthly meeting and following up with recommendations. 
 • Some maintenance duties as needed. 

 
Staff Supervision: 

 • Managing and supporting shelter staff, providing orientation, training, and guidance. 
 • Responsible for Human Resources functions regarding the Shelter Team including 

progressive discipline, coaching and performance reviews. Carry out recruitment, hiring, 
training and orientation of staff to maintain a full roster of full-time and part-time 
Shelter Resource Workers, Case Workers, Shift Supervisors and Janitorial Staff. 

 • Establish policies and procedures for the Shelter Team and the Shelter Program which 
align with First United Church Community Ministry Society values, and the BC Housing 
contract. Review and edit established policies to reflect program changes where 
required. 
 

Resident Support: 
 • Oversee the case planning function. Work with Shelter Case Planner/s, and Shift 

Supervisors to provide case management and gateway services for shelter residents. 
 • Collaborate on decisions regarding termination of shelter services for shelter residents. 
 • Provide crisis intervention and de-escalation when required. 
 • Ensure the overall safety of the shelter program. Develop and provide input to the 

development of safety plans and decisions regarding denial or restriction of service due 
to violent, abusive or inappropriate conduct. 

 • Follow up complaints and concerns from the shelter residents. 
 


Communication and Collaboration: 
 • Attending all organizational staff meetings. 
 • Planning and conducting regular staff meetings, providing feedback and support to 

staff. 
 • Accountable for HIFIS documentation and shift report accuracy and completion. 
 • Accountable for information management, data collection and reports for shelter 

resident intakes, stays, turn aways and gateway into housing. 
 • Collaborating with external partners, such as community agencies, and representing 

the shelter at community events when required. 
 • Providing excellent customer service, resolving complaints, and ensuring a positive 

customer experience. 
 
KNOWLEDGE &amp; SKILLS: 
 

 • Ability to maintain a calm, welcoming, empathetic and professional demeanor with 
vulnerable and/or marginalized individuals, which may include mental health, and 
substance use disorder. 

 • Strong leadership and management skills. 
 • Excellent communication and interpersonal skills. 
 • Organizational and administrative skills. 
 • Ability to work effectively with staff, volunteers, and the public. 
 • Knowledge of shelter operations. 
 • Strong problem-solving skills. 
 • Experience with budgeting and financial management. 
 • Computer proficiency. 
 • Ability to work in a fast-paced environment. 
 • Ability to handle difficult situations and de-escalate conflict. 
 • Physical ability to safely lift 23kg (50 lbs.) regularly. 
 • Valid BC Driver’s License and clear driving record required. Ability to drive cargo 

van/s. 
 
EDUCATION 
 

 • Management experience preferred. 
 • Post-secondary education, degree or diploma in a relevant field or a combination of 

education and management experience. 
 • Experience in a non-profit environment, e.g. shelter, group home, recovery house 
 • Experience in a unionized environment strongly preferred. 
 • Non-violent crisis intervention 
 • Basic First Aid Certification. 
 • Naloxone training 


SCOPE OF RESPONSIBILITY 
 
Supervisory/Management responsibility 
Shelter Case Planner/s, Shift Supervisors, Shelter Resource Workers, and Janitorial Staff 
 
Financial responsibility 
Responsible for the overall management of the budget in assigned areas of responsibility. 
 
Latitude 
The Shelter Manager works independently. If clarification is required, it is expected that the 
Manager will request further directions from the Director of Community Connection &amp; Safety, 
Director of Community Services, and/or Executive Director. 
 
INTERNAL/EXTERNAL RELATIONSHIPS 

 • Regular communication is maintained with all levels of staff and management, as work 
is assigned and completed, and information exchanged on an ongoing basis. 

 
JOB CLASSIFICATION &amp; WAGES: 
â¡ Exempt X Management â¡ Bargaining Unit 
 
*** 
We are committed to becoming a more just, equitable, inclusive, and diverse workplace, which 
extends to how we hire. We are continually learning new and unlearning old practices while 
examining systemic causes of inequity, including colonialism. 
 
We aim to be representative of the communities we serve. We welcome everyone to apply, and 
we strongly encourage applications from members of communities that have been marginalized 
based on Indigeneity, race, colour, religion, nationality, social or ethnic origin, sex, age, 
disability, sexual orientation, gender identity and/or expression. In order to achieve a 
representative team, preference may be given to people who are members of one or more of 
these groups. 
***

15 Management / Executive Jobs in Burnaby, BC, Canada