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About the CHEO FoundationCHEO Foundation is the philanthropic arm of CHEO, CHEO Research Institute and Roger Neilson Children’s Hospice. For 50 years, the CHEO Foundation has been the link between these respected institutions and the generous community that financially sustains them. CHEO Foundation staff are inspired by donors, and the community, who support pediatric healthcare, cutting-edge research and essential services to ensure children and youth can live their best lives.&nbsp;We are proud to put the interests of kids at the forefront of our decisions and we are intentional in everything we do. We improve by learning from experiences and by being accountable for our outcomes. We take care of ourselves and each other, embrace equity, diversity, inclusivity and indigeneity, and celebrate success as a team.What we offer<ul><li>Extended Healthcare Benefits</li><li>Defined Benefit Pension (HOOPP)</li><li>Making a Difference in the Lives of Children/Youth</li><li>Competitive wages</li><li>Flexible schedules</li><li>Onsite fitness centre</li><li>Learning Opportunities</li><li>Inclusive Culture</li><li>Wellness Programs</li></ul>About the RoleWe are seeking a proactive and detail-oriented Information Security Specialist to join our Shared Services team. This role will focus on securing our digital environment through effective onboarding processes, hardware lifecycle management, and the administration of Microsoft 365 Defender and identity protection tools. The ideal candidate will have a strong technical background, a passion for cybersecurity, and a collaborative mindset.About YouYou bring curiosity and care to every detail of your work, always looking for ways to strengthen systems and safeguard sensitive information. With a positive outlook and can-do attitude, you approach security challenges as opportunities to learn, adapt, and innovate. Whether you are monitoring network activity, conducting threat analyses, or implementing protective measures, you bring a thoughtful and reliable presence to every task.You are organized, proactive, and resourceful, with strong time management skills and a collaborative spirit. You thrive in environments where teamwork, problem-solving, and adaptability come together to defend against evolving threats. With excellent communication skills and a service-oriented mindset, you help stakeholders understand security risks and adopt best practices that protect organizational assets.You are motivated by work that makes a difference. Safeguarding systems that support the mission of helping children and families thrive gives your work added meaning, and you bring that sense of purpose to everything you do.Primary ResponsibilitiesOnboarding and Offboarding:<ul><li>Implement secure onboarding and offboarding procedures for employees, ensuring proper access provisioning and deprovisioning.</li><li>Coordinate with HR and Shared Services team members to streamline identity life cycle management.</li><li>Manage hardware inventory, ensuring appropriate levels and up-to-date hardware availability.</li><li>Hardware and Software Support: Maintain security standards for endpoint devices including laptops, desktops, and mobile devices.</li><li>Support hardware encryption, patching, and compliance with endpoint protection policies.</li><li>Ensure secure device configurations and timely remediation of vulnerabilities.</li><li>Troubleshoot hardware / software issues and manage internal IT Ticketing support.</li><li>Ensure all assigned devices are regularly updated, secure, and functioning at optimal performance by proactively monitoring system health and coordinating maintenance schedules to minimize downtime.</li><li>Microsoft 365 Defender &amp; Identity: Administer and monitor Microsoft 365 Defender, including Defender for Identity, Endpoint, and Office 365.</li><li>Investigate and respond to security alerts, incidents, and suspicious activities.</li><li>Configure and maintain identity protection policies, conditional access, and multi factor authentication (MFA).</li><li>Conduct regular audits of Active Directory and Entra ID (formerly Azure AD) for hygiene and compliance.</li><li> Security Operations &amp; Compliance: Participate in vulnerability assessments and remediation efforts.</li><li>Maintain documentation of security controls, procedures, and incident response activities.</li><li>Assist in compliance initiatives such as Cyber Essentials, ISO 27001, or NIST frameworks.</li><li>Implement secure onboarding and offboarding procedures for employees, ensuring proper access provisioning and deprovisioning.</li><li>Manage hardware inventory, ensuring appropriate levels and up-to-date hardware availability.</li><li>Maintain security standards for endpoint devices including laptops, desktops, and mobile devices.</li><li>Ensure secure device configurations and timely remediation of vulnerabilities.</li><li>Troubleshoot hardware / software issues and manage internal IT Ticketing support.</li></ul>Qualifications<ul><li>Bachelor’s degree in Computer Science, Information Security, or related field (or equivalent experience).</li><li>2+ years of experience in information security or IT support roles.</li><li>Hands-on experience with Microsoft 365 security tools, Active Directory, and endpoint management platforms (e.g., Intune).</li><li>Familiarity with SIEM tools, identity governance, and endpoint detection and response (EDR)solutions.</li><li>Strong analytical, troubleshooting, and communication skills.</li></ul>

Cheo Foundation

INFORMATION SECURITY SPECIALIST

Employment Opportunity: TECHNICIAN, HELP DESK SUPPORT 
 
Greenwood College School (Greenwood) is a co-educational independent day school for 
students in Grades 7 through 12. Greenwood was founded to inspire students to venture further 
in order to prepare them for the challenges and experiences of life. Our small, supportive 
community allows students to feel positive and engaged each day, while our trailblazing 
approach to personalized education challenges every student to grow. 
 
Greenwood’s professional culture is highly collaborative. Accordingly, the successful candidate 
must demonstrate a willingness to collaborate with colleagues. 
 
Greenwood is seeking a dedicated and collaborative team member to join our Information 
Technology Team as the Technician, Help Desk Support beginning in September 2025. 
 
 
Position Summary 
 
The Technician Help Desk Support is responsible for providing all first-level and specific 
second-level support for all technology-related requests at Greenwood College School. This 
includes troubleshooting hardware and software issues, managing device inventory, and 
assisting with audio-visual equipment. The position requires strong problem-solving skills, 
excellent communication abilities, and a solid understanding of Apple, Microsoft, and Google 
technologies. 
 
The Technician, Help Desk Support will provide timely and effective technical support to 
end-users, ensuring a smooth and efficient technology experience. 
 
 
Reports To: Associate Director, Information Technology 
 
 
Specific Responsibilities 
 
Help Desk Support: 

â Act as primary and secondary for incoming help desk tickets. 
â Triaging all incoming Help Desk tickets (primary) 
â Desktop and laptop computers (Windows and macOS) (primary) 
â Printers and scanners (primary) 
â Mobile devices (iOS and Android) (primary) 
â Audio-visual equipment (secondary) 

â Assist users with technical problems mainly in-person, over the phone, and online 
when required 


â Escalate complex issues to higher-level support as needed. 
 
Inventory and Device Management: 

â Update and record school technology assets. 
â Image and deploy new devices. 
â Configure user accounts and permissions. 
â Install and update software applications. 
â Track and manage device inventory. 
â Track and manage both printer toner and paper. 
â Coordinate device repairs and replacements. 

 
Network and Infrastructure: 

â Troubleshoot basic network connectivity issues. 
â Reset user passwords. 
â Monitor network performance and identify potential problems. 
â Address device level networking and related user service requests in Google, Apple, 

Microsoft, and specific classroom applications. 
 
Hardware and Software Management: 

â Create and maintain device images. 
â Track and manage hardware inventory, including desktops, laptops, interactive 

whiteboards, cameras, clickers, projectors, servers, network appliances, and audio 
equipment. 

â Monitor and support photocopier and printer hardware and related services. 
â Organise and track software media and documentation. 

 
Audio-Visual and Multimedia Support: 

â Coordinate and work closely with the Technician, Multimedia &amp; IT Support. 
â Provide technical support for conference rooms, classrooms, and other meeting spaces. 
â Assist with set up, troubleshoot, and dismantle AV equipment for events and meetings, 

including projectors, microphones, and speakers. 
â Assist with live streaming and video conferencing events. 
â Provide Audio/Video support for school-wide events (i.e. School Plays, Rental Events, 

etc.) that may occasionally take place before or after normal working hours (8:00 am - 
4:00 pm). 

 
 Required Knowledge, Skills and Attributes 

â Postsecondary diploma or degree in a technology-related field. 
â Strong problem-solving and troubleshooting skills. 
â Excellent communication and interpersonal skills. 
â Proficiency in administrating and troubleshooting Apple, Microsoft, and Google 

technologies. 
â Knowledge of networking concepts and principles. 


â Ability to work independently and as part of a team. 
â Strong organizational and time management skills. 
â Basic programming skills (SQL, Python, Java) are a plus. 

 
 
CONTACT INFORMATION 
 
Interested applicants should send their resume to the attention of Ken Reed, Manager, Human 
Resources via email to <a href="mailto:employment@greenwoodcollege.org" target="_blank">employment@greenwoodcollege.org</a>. We thank all applicants, however, 
only those candidates selected for an interview will be contacted. 
 
Greenwood is committed to creating and sustaining a diverse, equitable and inclusive 
environment for staff, students and families. We aim to embrace individuals whose differences 
include, but are not limited to: age, ancestry, citizenship, colour, creed, disability, ethnic origin, 
family status, gender expression, gender identity, marital status, place of origin, race, and sexual 
orientation. Greenwood is an equal opportunity employer and welcomes applications from all 
qualified individuals. We embrace pluralism – an ethic of respect that values human diversity. 
We strive to create a workplace where everyone feels valued, respected and empowered to 
contribute authentically. 
 
Please advise us if you require any accommodations at any point in the application or interview 
process. 
 
Please submit both your cover letter and resume in a single pdf file. Files should be in 
the following name format: initial_lastname_Technician-Help Desk 
 
Application deadline: October 10, 2025 
 


<a href="mailto:employment@greenwoodcollege.org" target="_blank">mailto:employment@greenwoodcollege.org</a>

<ul>	<ul>	<li>Position Summary </li>
	<li>Greenwood is committed to creating and sustaining a diverse, equitable and inclusive environment for staff, students and families. We aim to embrace individuals whose differences include, but are not limited to: age, ancestry, citizenship, colour, creed, disability, ethnic origin, family status, gender expression, gender identity, marital status, place of origin, race, and sexual orientation. Greenwood is an equal opportunity employer and welcomes applications from all qualified individuals. We embrace pluralism – an ethic of respect that values human diversity. We strive to create a workplace where everyone feels valued, respected and empowered to contribute authentically. </li>
		<li>Please advise us if you require any accommodations at any point in the application or interview process. </li>
</ul>
</ul>

Greenwood College School

Technician, Help Desk Support

Database Administrator Imagine a place where your talent can make a meaningful difference. At the Saint John Regional Hospital Foundation (Foundation), we're devoted to inspiring donor generosity to improve healthcare access for all patients in our communities. We are purpose-driven, collaborative, diverse, and focused on results. The Database Administrator is a key member of the Foundation team, responsible for administering and managing the Blackbaud Raiser’s Edge NXT constituent management database. With meticulous attention to detail, the successful candidate will own all aspects of the database to ensure data cleanliness and integrity, timely and accurate gift processing, and thorough reporting and analysis.&nbsp;This role requires a proactive, flexible, and team-focused workstyle, and an individual who can think critically, work collaboratively, and be process- oriented. Reporting to the Director of Finance and Administration, the Database Administrator will play a pivotal role in enabling the entire Foundation team to perform with greater efficiency and accountability, to meet our goal of improving healthcare in our communities. What you will be doing: • Manage and maintain the Blackbaud Raiser’s Edge NXT database to ensure maximum efficiency as a constituent relationship management system. This includes but is not limited to constituent record updates, data clean-up and data integrity, ensuring accuracy for donor stewardship, recognition, moves management and solicitation. • Champion data management best practices and identify gaps and opportunities for improvement. • Oversee the recording and processing of all contributions, ensuring all gifts are promptly and accurately entered, receipted, and acknowledged. • Manage the import and export of data files for direct mail, telemarketing, and email marketing campaigns, ensuring accuracy in all data related analysis and reporting. • Create and run requested queries, data reports, analysis and/or data files from Blackbaud Raiser’s Edge NXT in accordance with set timelines and provide meaningful insights based on analysis of data reports. • Work with the leadership team to plan and implement data strategies to meet organizational goals. • Create dashboards and other data analysis tools to track fundraising and financial results. • Generate reports and analyse data to inform regular reporting cycles and strategic plans. • Stay up to date on Blackbaud Raiser’s Edge NXT trends and developments and work with the team to use Blackbaud Raiser’s Edge NXT to its fullest potential. • Develop and maintain data and gift entry procedures and guidelines. • Train and onboard new staff on Blackbaud Raiser’s Edge NXT. • Perform other duties as may be required. What we want to see from you: • University degree/College diploma in a relevant field or a related mix of education and experience. • High-level of proficiency in using Blackbaud Raiser’s Edge NXT systems or similar experience in the charitable sector. • Minimum of 3 years experience in managing Blackbaud Raiser’s Edge NXT (or similar) as a data administrator responsible for providing oversight and support for management of the data residing within the system. • High-level of proficiency and expertise with Microsoft Applications especially MS Excel including creation of advanced pivot tables and reports using formulas. • High degree of expertise and ability to support several data strategy projects including data validity, standardization, and integrity projects; experience in data cleanups, duplicate eradication, and similar data related functions. • Demonstrated experience analysing data, creation of benchmarks and scorecards for fundraising and financial reporting. • Meticulous and process-driven with a demonstrated ability to consistently and effectively produce high quality work; demonstrated ability to work under the direction but also with minimal supervision as a self-starter; ability to create new processes &amp; execute continuous process improvements. • Ability to foster collaborative, effective working relationships with peers, employees, donors, government officials and other external contacts. • Advise on contract negotiations from a financial impact perspective. • Previous experience in a non-profit or a public section is an asset. • Knowledge of and experience with donor/prospect databases (Raiser's Edge NXT) is an asset. • Sound and independent judgment; ability to maintain absolute confidentiality and discretion where required. • Successful candidates must undergo a Criminal Record Check. • Demonstrated commitment to principles of Inclusion, Diversity, Equity, Accessibility, and Anti-racism (IDEAA). What we have to offer you • Flexible work schedules, allowing you to prioritize yourself, your family, and your work. • Work from home opportunities. • Opportunities for continued learning and professional development. • A creative and dynamic work environment, where your ideas and contributions can be heard, valued, and respected. • A supportive management team committed to upholding a safe, caring, and purpose-driven culture. • Comprehensive vacation, health &amp; wellness benefits package. If you are interested in this opportunity, we encourage you to apply by sending your resume and cover leter to <a href="mailto:jenny.bosien@horizonnb.ca" target="_blank">jenny.bosien@horizonnb.ca</a>. Please note that only candidates selected for an interview will be contacted.

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