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Housing OutreachJob Type:&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Full-Time Opportunity; Working on-Premises. Location: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; 191 Gerrard St E. Toronto, ON. M5A 3E5 Start Date: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Immediate Wage Rate: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; $25.25/hour Hours of Work: &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; Monday – Friday, 9:00 am – 5:00 pm Application Deadline:&nbsp;October 29th, 2025 @ 12pm About The NWRCT The Native Women’s Resource Centre of Toronto (NWRCT) is a community-based organization funded by government programs and public and private donations, dedicated to providing resources and support to Urban Indigenous Women and their families. Every year, the NWRCT delivers culturally relevant programs and services to empower and build the collective capacity and self-sufficiency of Indigenous Women. Through our employment, education, housing, advocacy services, basic needs support, and healing from trauma care, we are offering an opportunity for reconnection to ceremony, culture, and traditions. At NWRCT, you will be working in a unionized environment with a variety of clients, community members, and staff committed to providing a welcoming and safe place to build women’s confidence and strengthen the family unit guided by our Sacred Teachings in all that we do:Wisdom • Bravery • love• True • Respect • Humility • HonestyAbout The Role The Housing Outreach Initiative Program focuses on connecting clients to emergency shelters and maintaining permanent housing. This role includes providing services for housing stabilization, referrals, and provision of resources. The Housing Outreach will be directly accountable to the Program Manager or a designated person for the execution of some of the activities described below. What You Will Bring Along:<ul><li>Post-secondary diploma/degree in social work, community wellness, etc. with a minimum of three (3) years’ work experience in community service delivery or other related, equivalent experience.</li><li>Computer Savvy and working knowledge of Office equipment.</li><li>Knowledge of the city of Toronto's housing systems, programs, and supports.</li><li>Knowledge of Indigenous cultures, traditions, and family dynamics.</li><li>Experience and Knowledge of resources to support clients dealing with substance abuse.</li><li>Strong experience in client advocacy providing services to Indigenous women, and families including those fleeing violence and the homeless population.</li><li>Current Police Record Checks and Vulnerable Sector Screening are required.</li><li>First Aid and CPR certifications are an asset.</li><li>Proven analytical, problem-solving, and crisis management skills.</li><li>Ability to network and maintain relationships with service providers and other entities.</li><li>Strong organizational, facilitation, and time management skills</li></ul>What You Will Be Doing:<ul><li>Empower women to articulate their needs and goals and to advocate for themselves in housing conflicts.</li><li>Complete intakes to assess client suitability for the housing program and provide appropriate internal/ external referrals.</li><li>Build strong working relationships with housing providers and market rent landlords for units and program support, build partnerships, and create awareness.</li><li>Assist clients in:<ul><li>Eviction prevention including repayment planning and advocacy/mediation; accompaniment and guidance at Landlord &amp; Tenant Board hearings and advocacy.</li><li>Finding market rental housing includes arranging viewings and appointments and guiding clients in market rental searches.</li><li>Accessing, completing, and submitting applications to social housing providers</li><li>Immediate and on-the-ground housing support to shelters and emergency services.</li><li>Agency information on housing access, spiritual needs support, access to medicines, and cultural activities.</li></ul></li><li>Facilitate housing workshops and outreach initiatives, for community members, new clients, and agency partners to inform them about NWRCT’s assistance and services.</li><li>Collect, maintain, and share current housing rental database including safe and affordable rentals as well as an inventory list of drop-in supplies and materials.</li></ul>TO APPLY:Please provide a cover letter and resume to&nbsp;<a href="mailto:daniela@nwrct.ca" target="_blank">daniela@nwrct.ca</a>APPLICATION DEADLINE:&nbsp;October 29th, 2025 @ NoonNWRCT’s opportunity for employment is non-discriminatory and in compliance with the provisions of the Ontario Human Rights Code and the City of Toronto’s Anti-Discrimination Clause.Due to the nature of the organization’s culturally based social services, NWRCT encourages applications from Indigenous women (Section 24 (1) (a), Special Employment, Ontario Human Rights Code).We welcome all self-identifying Indigenous women (cisgender, transgender, and two-spirited people).

Native Women's Resource Centre of Toronto

Housing Outreach Worker

Job Title: Improvement Advisor, Built for Zero Canada (12-month contract)&nbsp;Reports to: Director, Built for Zero Canada&nbsp;Employee type: Temporary Full-time (37.5 hour per week)&nbsp;THE OPPORTUNITY&nbsp;The Canadian Alliance to End Homelessness (<a href="http://www.caeh.ca/" target="_blank">CAEH</a>) leads a national movement of individuals, organizations and communities working together to end homelessness in Canada. The CAEH works toward a Canada without homelessness. We do it by helping communities and governments across the country apply proven approaches to transform programs, policies, and systems toward the goal of ending homelessness.&nbsp;&nbsp;Please note: While this is a role we have historically always hired within Canada, this is a new opportunity where we are hoping to bring on both talented Canadian and US candidates with knowledge of the Built for Zero methodology to help shape and support us with our Canadian approach and strategy.Diversity &amp; Inclusion&nbsp;CAEH strives for inclusivity and diversity by attracting extraordinary people from diverse backgrounds and lived experiences. Candidates with lived experience of homelessness and/or who self-identify as being from a marginalized community, including Indigenous peoples, racialized persons, persons with disabilities and 2SLGBTQQIA persons are encouraged to apply and will be prioritized. We welcome people to self-identify within their cover letters if they are comfortable doing so, but this is not a requirement for application. We are committed to equitable and fair opportunity in the recruitment, selection, training, compensation, promotion, and benefits of all employees.&nbsp;THE ROLE&nbsp;&nbsp;Built for Zero Canada&nbsp;&nbsp;<a href="https://bfzcanada.ca/" target="_blank">Built for Zero Canada</a> (BFZ-C) is an ambitious national change effort helping a core group of leading communities end chronic and veteran homelessness - a first step on the path to eliminating all homelessness in Canada. Built for Zero is a methodology, a movement, and proof of what is possible. We use a structured, supportive, and data-driven approach that focuses on creating a sense of urgency, optimizing local homelessness response systems, accelerating the adoption of proven practices, and driving continuous improvement. The movement is made up of more than 30 communities that have committed to using a system-wide approach to measurably end homelessness, one population at a time, to reach <a href="https://bfzcanada.ca/campaign-progress/" target="_blank">functional zero</a> and build a future where homelessness is rare overall and brief when it occurs.&nbsp;Reporting to the Director of Built for Zero Canada, an Improvement Advisor (IA) is an entrepreneurial, results-oriented leader dedicated to ending homelessness in Canada. The IA works with communities to advance key milestones along the path to ending homelessness by using a structured process alongside an interest in continuous improvement and innovation. As a skilled coach and facilitator, the IA is responsible for supporting a specific caseload of communities (virtually and in-person) to advance key milestones using a data-driven approach. The IA may also have a strategic focus area for which they take the lead in supporting communities and/or the BFZ-C team.These strategic focus areas may include:<ul><li>Will building and relationship management</li><li>Training and capacity building</li><li>Focused improvement coaching </li><li>Surface and clarification of key policy, resource, or coordination barriers and levers, to inform and integrate with the work to clear the path for local teams</li></ul>Key Responsibilities&nbsp;Will building and relationship managementEngage employees, community leaders and strategic partners in BFZ-C processes and in providing input in the design of BFZ-C tools and methods.&nbsp;Capture learning and best practice from high performing communities as a strategy for scale.&nbsp;&nbsp;Training and Capacity BuildingWorking with a high functioning team, the IA will help design and deliver shared content for knowledge mobilization at conferences, learning sessions, community and practice calls.Design and facilitate Learning Sessions and community on-site meetings as needed.&nbsp;Train and support communities to use data to drive performance specific to their local efforts to end homelessness.&nbsp;Focused Improvement CoachingParticipate in BFZ-C and CAEH strategic planning and implementation, with a commitment to iteration and improvement.&nbsp;Serve as a confident and commanding facilitator, providing content and technical expertise&nbsp;Surface and Clarify Key Policy, Resource, and Coordinator Barriers and LeversUse Quality Improvement methods and tools, coach and consult during national and community-based events (e.g., coaching calls, webinars, learning sessions, presentations).&nbsp;Use data to develop, test, implement and spread changes that will support communities in reducing the number of individuals experiencing homelessness month to month, improving the trajectory towards reaching functional zero.&nbsp;Assess improvement education and training needs of participating communities; develop appropriate strategies, implement support plans, monitor outcomes and improvements.&nbsp;Other Duties&nbsp;Serve as backup to the other IA(s) on calls, meetings, and training as needed.&nbsp;As a representative of CAEH, present on BFZ-C learning, methods and/or outcomes and at conferences, workshops, convenings, etc.&nbsp;Other duties and special projects, as assigned, to advance the efforts of BFZ-C and CAEH.&nbsp;ABOUT YOU&nbsp;You are an entrepreneurial, results-driven professional with a passion for solving complex problems and driving positive change. You would consider yourself to be extraordinary, mission-oriented person not satisfied with the status quo.You have experience in using agile change management and quality improvement methods to help organizations reach ambitious outcomes and are skilled at coaching, facilitating, and collaborating with diverse stakeholders. Your communication skills are excellent, allowing you to effectively present, negotiate, and manage conflict in ways that promote progress and continuous improvement. You bring a strong understanding of data-driven approaches and can translate them into actionable insights to reduce homelessness. You excel in managing multiple projects in fast-paced, virtual environments and thrive in roles that require adaptability, risk-taking, and creative solutions.&nbsp;&nbsp;Core Qualifications and Competencies&nbsp;<ul><li>A knack for problem complex problem solving and working alongside a team to achieve ambitious outcomes. </li><li>Experience working as an agent of change to positively disrupt the status quo.&nbsp; </li><li>3-5 years' work experience with demonstrated expertise related to the duties described, normally acquired through post-secondary education in a discipline relevant to this work or the equivalent school/work/experience combination.&nbsp;Non-traditional candidates are welcome. CAEH strives for representation and authentic inclusion of applicants and employees who have direct, first-hand experience with poverty, homelessness, and their root causes (including racism, marginalization, discrimination, and all forms of inequity). </li><li>Command of the Model for Improvement/Quality Improvement and insight into how it can be used to drive improvements toward ending homelessness and measure impact. </li><li>Experience with facilitation, public speaking, and coaching for improvement. </li><li>Comfort with systems and macro-level thinking. </li><li>Ability to manage projects in a fast-paced, virtual team environment toward aggressive timelines and the ability to embrace change, risk, ambiguity, and uncertainty. </li><li>Excellent verbal and written communication skills, strong negotiation, mediation and listening skills. </li><li>Receives and relays criticism constructively, comfortable managing conflict and disagreement to a productive conclusion.&nbsp;</li></ul>Preferred but not required<ul><li>Knowledge of housing and homelessness, best practices, local systems design, by-name data and coordinated access preferred. Other human service sectors using improvement models will be considered.&nbsp; </li><li>Bilingual, English and French, both oral and writing skills is an asset.&nbsp;&nbsp;</li></ul>THE DETAILS&nbsp;What We Offer&nbsp;We’re committed to supporting our team so they can thrive and show up for the communities we serve. As a Remote US-based Hire, here’s what we’re proud to provide:Hiring Salary Range: $85,300 - $93,150 USD annually, with performance-based merit increases.&nbsp;Time Off: 5 weeks of paid vacation, a paid winter break, and up to 12 sick days annually.&nbsp;Professional Development: Annual allotment for growth opportunities.&nbsp;Pension: Flexible plan options.&nbsp;Benefits: Comprehensive coverage, equivalent to our Canadian offerings for employees – provided and administered by our Employer of Record (EOR) tool.Work Environment: Flexible arrangements, a supportive online culture, and employee recognition programs.&nbsp;Wellness: Resources for mental and physical health.&nbsp;Community: Inclusive, employee-led networks and inspiring leaders to support your growth.&nbsp;** Some of these offerings may only be available for full-time permanent employeesWork Environment and Travel&nbsp;This position can be located anywhere in the US with preference for a location that is easily accessible to an international airport.&nbsp;&nbsp;&nbsp;This position requires the ability to work from a virtual/home office location without the standard support available at a business office.&nbsp;Travel up to 20 days per year to communities and for meetings in Canada may be required.&nbsp;We value work-life balance and offer flexibility in scheduling when possible.&nbsp;Software Applications Used&nbsp;Microsoft 365, including Microsoft Office and Microsoft Teams&nbsp;Internet browsers and Google Business Apps&nbsp;Nation Builder&nbsp;Zoom&nbsp;&nbsp;Application Process&nbsp;If you wish to be considered for this role at CAEH, please submit your resume and letter of interest through the Apply Now link. Applications will be accepted until October 30, 2025, and will be reviewed all at once following the application closing date. Applications will be held in strictest confidence, and we will try our best to follow up promptly to inform you if your candidacy moves forward.&nbsp;At all points throughout our hiring process, disability-related accommodation is available upon request. Please contact <a href="mailto:info@caeh.ca" target="_blank">hr@caeh.ca</a> with your needs or any questions you may have.&nbsp;Here’s what to expect during our interview process. At any stage, feel free to ask questions about our team, organization, or the role:&nbsp;In Lieu of a Cover Letter: we’d love to hear more from you on how you approach a challenge and how you think about the opportunities that may be unique for a community.Please read through this scenario, respond to the prompt below, and save as a PDF to be submitted with your resume.For greater context or examples, please see this link: <a href="https://bfzcanada.ca/getting-to-zero/" target="_blank">https://bfzcanada.ca/getting-to-zero/</a> for case studies and greater information on the Built for Zero Movement.Scenario: A Community at a CrossroadsYou’ve just started working with a regional backbone organization that’s newly engaged in the Built for Zero movement. They have expressed strong interest in reducing chronic homelessness, but their local service providers are in different stages of readiness. Some stakeholders are enthusiastic and familiar with quality improvement methods, while others are newer to the work, skeptical of data sharing, or unconvinced that systems-level coordination is possible.A recent data review revealed gaps in the community’s homelessness by-name data and unclear ownership of key parts of the system. The housing authority is supportive but stretched thin and unaware of the full scope of the Built for Zero model. They’re also grappling with shifting funding priorities. &nbsp;How would you approach this situation?In your response (no more than 500 words), please walk us through Question #1 and any additional question between 2-5.1. Your mindset when approaching a complex, mixed-readiness environment like this.2.&nbsp;How you would engage and support the backbone partner in building buy-in.3.&nbsp;What early actions you would take to begin aligning stakeholders around shared goals and measurable outcomes.4.&nbsp; How you might approach data quality improvement, while acknowledging local skepticism or mistrust.5.&nbsp;Any questions you would ask or information you’d want to gather to better understand what’s going on.There’s no single “right” answer — we’re most interested in understanding how you think, how you approach systemic and equity-centered change, and how well you connect with the principles of Built for Zero’s theory of change. You’re welcome to draw on your lived or professional experience.Initial Call (30 minutes): A short conversation with a hiring team member to discuss your alignment with our mission and the key responsibilities of the role. We’ll also cover logistics, such as work location, hours, and compensation.&nbsp;First Interview (60 minutes): A deeper discussion with the hiring manager and other team members. This interview will focus on your technical skills, experience, and work style.&nbsp;Our US based partners at <a href="https://community.solutions/" target="_blank">Community Solutions</a> will be participating on the hiring panel.Second (&amp; Final) Interview (60 minutes): A conversation with additional team members to explore value alignment and how you’d contribute to our organizational culture.&nbsp;Optional Case Study (if applicable): For some roles, we may ask finalists to complete a brief case study (1 hour in duration). An honorarium will be provided.

Canadian Alliance to End Homelessness

Improvement Advisor (Contract) - Canada & US

6 Month Contract - Full-Time Unionized RoleFor 50 years Nellie’s has been providing shelter and support for marginalized women and their children in the Greater Toronto Area. We operate programs and services, for women and their children who had or are experiencing violence, poverty, and homelessness. Nellie’s works to lessen homeless for women and their children whether the cause is family violence, mental health, or any other reason that results in dealing with the impact from trauma.Nellie’s operates Community Support and Outreach programs that provides after care support and follow-up services to women and their children after they leave the shelter, as well as transitional housing support for women living in the community who are homeless or at-risk of becoming homeless.The THX Program provides outreach support to women and gender diverse people who are currently experiencing or who have experience gender-based violence who may also be experiencing mental health and substance use challenges. The THX Program Worker works directly with these individuals and families, providing client-centered case management support. Case management includes providing support with housing, income, mental health, substance use, legal, immigration, employment, education, and referrals to community supports. Support will be provided from a harm reduction and trauma-informed perspective. The THX Program Worker will be responsible for providing crisis intervention, advocacy support, accompanying clients to appointments, collaborating with community agencies and developing safety and transition plans. The THX Program Worker will support individuals and families in the community who can be located anywhere in the City of Toronto.Nellie’s is committed to the development of an agency that reflects the women it serves. This position is open to all women*. Woman* signifies anyone who self-identifies as female, femme and/or woman. This includes transwomen, cisgender women, non- binary people who identify as femme or female presenting. Applications from equity seeking groups are strongly encouraged.JOB SUMMARY/DESCRIPTIONCase Management&nbsp;<ul><li>Provide one-on-one case management support, including providing support with housing, income, mental health, substance use, legal, immigration, employment, education and referrals to community supports.</li><li>Work with clients to create and implement safety plans and transitional support plans that are client-centered and based on their individual needs. Transitional support plan should identify the short-term and long-term goals that the individual would like to achieve and the steps they will need to achieve these goals.</li><li>Support clients to apply for subsidized housing and special priority for people experiencing domestic violence or human trafficking.</li><li>Support clients to look for private market housing, and for clients that qualify support them to access rent supplement programs.</li><li>Support clients to coordinate moving, including accessing financial support (Housing Stabilization Fund, Rent Bank) and referrals to the Furniture Bank and Shelter Movers. Provide eviction prevention support including advocating with landlords,&nbsp;accessing legal advice and landlord and tenant board hearings.</li><li>Support clients to apply for income supports, including Ontario Works,&nbsp;Ontario Disability Support Program, El, child tax benefit, CPP and OAS. Support clients to complete taxes by referring to community tax clinic. Clients may need support with budgeting or referrals to programs that assist with managing finances (e.g. voluntary financial trustee) or credit counselling.</li><li>Provide support with mental health and substance use challenges from a harm reduction and trauma informed perspective. As necessary, refer clients to mental health and substance use clinical supports.</li><li>Support clients to access food banks and other programs that assist with food security.</li><li>Support clients to secure legal assistance, prepare for court proceedings and accompany clients to court.</li><li>Support clients with immigration by connecting them to community supports that specialize in immigration and supporting clients to secure legal assistance.</li><li>Support clients to access parenting resources, childcare subsidy, childcare programs and school registration.</li><li>Support and accompany clients to appointments and services when appropriate.</li><li>Attend case management meetings and case conferences with internal and external teams to support client needs; including case management with external project partners to ensure continuum of support, referrals, and action plans for clients.</li><li>Collaborate with community agencies to support client needs.</li></ul>Crisis Intervention<ul><li>Provide crisis intervention and support clients with the development of skills to deal with crisis, de-escalation and grounding.</li><li>Provide overdose prevention, education, and information for sage drug use/safer sex supplies, disposal of used equipment and provide harm reduction supplies and supports to clients.&nbsp;</li></ul>Community Networking and Partnership<ul><li>Attend FOCUS Toronto Situation Table meetings to connect with individuals and families in crisis in the community experiencing domestic violence or human trafficking.</li><li>Provide housing help at community agencies as outreach to connect with women and gender diverse people in the community who have experienced gender-based violence who may be experiencing mental health or substance use challenges.</li><li>Coordinate and collaborate with the THSP and THX teams to implement a targeted outreach strategy to survivors of gender-based violence, sexual exploitation, or individuals at risk who experience mental health and harm reduction needs.</li><li>Actively leverage internal programs and services and work with external organizations to maximize clients' access to resources and to enhance services.</li><li>Research, develop, and facilitate workshops for clients in the community on the following topics: gender-based violence awareness, mental health and wellness, developing coping strategies, life skills, harm reduction, housing and income supports.</li><li>Source and maintain opportunities for collaborative partnership with like-minded organizations, especially in the mental health and harm reduction sector, to address needs of survivors of gender-based violence and/or sexual exploitation.</li><li>Keep current of trends, community resources and developments in the gender-based violence sector, mental health sector, harm&nbsp;reduction sector and housing sector by participating in workshops, conferences, and continued professional development.</li></ul>Other<ul><li>Under the direction of the Housing Supervisor,&nbsp;Community Support &amp; Outreach Program, identify and participate in community committees, networks and initiatives that address systemic issues related to gender-based violence, mental health, harm reduction and housing.</li><li>Participate in development, implementation and review of program work plans and delivery models.</li><li>Maintain documented client files using W.I.S.H. system.</li><li>Submit monthly statistical data, as required.</li><li>On-going updating of the Excel Spreadsheet.</li><li>Create and submit quarterly work plans.</li><li>Other duties as required.</li></ul>Teamwork, Problem Solving, and Decision Making<ul><li>Offer assistance to others whenever possible/appropriate. Supportive of colleagues.</li><li>Accept input and ideas from colleagues in building mutual commitment to team goals.</li><li>Actively support and promote decisions of the team.</li><li>Perform in a manner that is consistent with organization's mission, vision, goals, and values.</li><li>Program and service delivery is professional, ethical, and meets organization's standards within an integrated feminist ARAO, framework.</li><li>Represent Nellie's in a professional way that upholds organization's policies on code on conduct and conflicts of interest.</li><li>Manage conflict effectively.</li><li>Identifies relevant alternatives and evaluates the potential consequences of each before taking action.</li><li>Regularly make suggestions that result in improved work processes.</li><li>Demonstrate a high level of trustworthiness and integrity.</li><li>Receive and participate in annual performance evaluation and regular supervision with direct supervisor.</li></ul>Requirements<ul><li>Completion of a College diploma or a University degree in Social Work/Social Services.</li><li>Be eligible to be registered with the College of Ontario Social Workers and Social Service Workers (OSWSSW), considered an asset.</li><li>1 to 3 years' experience working in housing and providing client entered care focused on issues of trauma with clients at risk and/or homeless would be an asset.</li><li>1 to 3 years' case management experience working in the community mental health and harm reduction sector considered an asset.</li><li>Experience and training in working from an anti-racism/anti oppression framework, trauma-informed care, 2SLGBTQ+ positive framework and harm reduction framework.</li><li>Knowledge of the impact of systemic oppression on women, Two Spirit, trans and non-binary and gender diverse adults and children,&nbsp;including sexism, racism, poverty, homophobia, transphobia, and dis/ability.</li><li>Demonstrated knowledge, skills, training and experience with providing services to clients with single or polysubstance use, using a harm reduction approach.</li><li>Experience in overdose prevention education and information for safer drug use/safer sex supplies, disposal of used equipment and providing harm reduction supplies would be an asset.</li><li>A certificate in trauma counselling would be an asset.</li><li>Knowledge of immigration and housing systems and a proven ability to advocate effectively.</li><li>Proven experience in the development, delivery and evaluation of workshops and groups.</li><li>Demonstrated understanding of the social determinants of health and knowledge of how to access and refer clients to appropriate community resources and services.</li><li>Solid understanding of the violence and/or sexual exploitation sector, Criminal Injury Compensation Applications, Victim Impact Statements, Child Protection legislation, Legal systems, housing systems and the systemic and political barriers facing individuals escaping violence and sexual exploitation.</li><li>Demonstrated working knowledge of various income security programs such as Canada Pension Plan (CPP), Employment Insurance (El), Ontario Disability Support Program (ODSP), Old Age Security (OAS) and Ontario Works (OW).</li><li>Demonstrated knowledge of community resources and supports focused on housing, counselling, mental health, harm reduction, immigration, legal and community resources,&nbsp;including knowledge of applicable legislation.</li><li>Maintain high levels of confidentiality regarding client information.</li><li>Demonstrate commitment to ongoing professional development in order to provide optimal service delivery.</li><li>Strong verbal and written communication skills informed by an integrated anti-racism, anti-oppression feminist approach.</li><li>Knowledge of a second language and/or culture would be an asset.</li><li>Proficiency in Microsoft Office products (Outlook, Excel,&nbsp;Word, Access, PowerPoint etc.) and other computer software (knowledge of WISH database an asset).</li></ul>Hours: 35 hrs/week&nbsp;Salary:&nbsp;$54,135 annually.Nellie’s is committed to the development of an agency that reflects the women it serves. Applications from Aboriginal Women, World Majority Women/Women of Colour, Lesbians, Bisexual Women, Transgendered Women and Women with Disabilities, Women who have experienced Violence and Consumer Survivors are strongly encouraged.We regret that our shelter location is not physically accessible.Nellie’s is a unionized workplace with the Workers United Canada Council. This position is within the bargaining unit and as such the terms and conditions of employment are in accordance with the Collective Agreement.&nbsp;

Nellie's

Transitional Housing Expansion (THX) Program Worker - 6 Month Contract

Internal/ External Job Posting 

Position: 

Program: 

Function: 

Schedule: 

Start Date:

Salary:

Reports to: 

 Team Leader (1 year contract), Home for Good (H4G) and 
Housing Unit 

 H4G Program 

 To manage the day to day operations of the Home for 
Good and Housing Units Services including staff 
scheduling, supervision and coordination of Support 
Workers/other staff/students/volunteers 

37.5 hours per week, on-call after hours as scheduled. 

 ASAP 

 To be determined

 Director of Residential Services

JOB DESCRIPTION: 

1. To liaise with community stakeholders through engagement with local groups in
the South Etobicoke area.

2. Recruit, train, hire, orient, supervise, coach and debrief Case Managers on a daily
basis.

3. Supervise students and volunteers and staff from in your related dept.
4. To ensure that all deliverables are achieved as required by our funders as per our

program Work Plans.
5. Assist with the completion of funding reports/applications, and research

initiatives as directed.
6. To maintain and submit monthly program statistics.
7. Liaise with funders and government representatives when required.
8. Complete annual staff performances including student placement evaluations;
9. Weekly and monthly tabulation and reporting of statistics internally and

externally (to funders as required) including housed and discharged client
documentation, monthly TGRIP data entry and six month reports;

10. Design and implementation of on-going follow-up services for clients after they
are housed;

11. Advocacy with landlords and other housing providers;
12. Liaison with other housing and supports agencies;


13. Development and Submission of reports, proposals and other government 
requirements as requested; 

14. Distribution of TTC fare and submissions related documentation to clients; 
15. Complete annual staff performances including student placement evaluations; 
16. Development of innovative strategies to assist ‘hard to house’ clients; 
17. Oversee case management and provide supportive counseling; 
18. Ability to resolve and de-escalate crisis situations; 
19. Conflict mediation relevant to housing maintenance 
20. Provide Senior Management Team with regular feedback about the evolution, 

program needs. 
21. Submission of Furniture Bank requests and Rental Supplement request in a 

timely manner; 
22. Daily oversight of staff attendance and DayForce entries; 
23. To maintain the confidentiality of all matters related to Human Resources. 


Administrative: 
 
1. To maintain accurate record keeping i.e. client files, statistical reports. 
2. To assist in training and supervision of students and volunteers as time allows. 
3. Assist Director with programs statistics for reporting to funder 
4. To assist in other duties as required from time to time. 
5. To participate in professional development 
6. Maintain documentation required by the H4G Program 
7. To attend and participate in staff meetings, team meetings and community 

meetings as required. 
 

Core Competencies 

ï· Accountability 

ï· Communication 

ï· Leadership 

ï· Organizational and Environmental Awareness 

ï· Planning and Organizing 

ï· Results Orientation 
 
 
 
ESSENTIAL REQUIREMENTS: 
 

1. Excellent at multi-tasking 
2. Strong conflict resolution and crisis intervention skills 
3. Knowledge about and supportive of harm reduction philosophies and practices 


4. Comprehension of the value of integrating people with lived experience into 
program development and service delivery 

5. Enthusiastic, charismatic and confident community leader who can engage 
diverse stakeholders 

6. Strong meeting facilitation skills 
7. Confident in the provision in staff/peer supervision, coordination, and training 
8. Knowledge of the correctional and criminal justice systems in Ontario. 
9. Knowledge of housing and homelessness 

 
 
QUALIFICATIONS: 
 

1. Minimum of 2 years supervisory/management experience 
2. Minimum of College Diploma or University Degree in social services. 
3. Minimum of 3 years’ experience in social services or a related field. 
4. Experience in program development and program evaluation. 
5. Some knowledge of program and process evaluation and an interest in 

research 
6. Knowledge of community reintegration barriers for formerly incarcerated 

persons, provincial court/correctional processes, housing and homelessness 
in a local context 

7. Demonstrated experience working with a diverse ethno-racial and multi-
lingual client group. 

8. Commitment to the principles of anti-racism, anti-sexism, and to challenge 
other forms of oppression. 

9. Strong verbal and written communication skills, administrative skills, and a 
willingness to work as part of a team. 

10. Recent criminal record check 
11. Expertise in the development of peer programming an asset 


 
The John Howard Society is an equal opportunity employer and a United Way anchor 
agency. Should any accommodation be required, please let us know prior to an 
interview. This position in NOT covered under the union agreement between the John 
Howard Society of Toronto and SEIU Healthcare. Please email your cover letter and 
resume to <a href="mailto:careers@jhst.ca" target="_blank">careers@jhst.ca</a>

John Howard Society of Toronto

Team Leader , Home for Good (H4G) and Housing Unit

Summary:PARC is a leading housing provider in West Toronto’s Parkdale community, providing good quality, safe, and affordable homes for adults experiencing serious mental illness and/or problematic substance use. At times, we are the housing of last resort. The successful candidate will have the ability to nurture strong and trusting relationships and help Member tenants to search for, and successfully secure, appropriate and affordable housing, build essential life skills, maintain long-term successful tenancy, and achieve an improved quality of life on their terms. When you join us as a Housing Access Worker you will be working with a passionate social service organization that puts people first, values your expertise, invests in your future through professional development opportunities and offers robust benefits including a defined benefit pension plan.&nbsp;ABOUT PARKDALE ACTIVITY RECREATION CENTRE (PARC)Since 1980, PARC’s mission has been to create “a community where people rebuild their lives”. Our dedicated team works collaboratively with over 30 other agencies across the Greater Toronto Area to effectively support Members on individual issues of poverty, mental health, problematic substance use, homelessness, and food security. At PARC, Members access services and develop relationships with our employees, and one another, through five main areas of operation: Drop-In Centre, Peer Support Program, Outreach Program, Supportive Housing and Community Engagement.OPPORTUNITYReporting to the Manager, Member Programming and Services, the Housing Access Worker offers one-on-one support to adults who are living with serious mental health and/or substance use challenges as they seek to identify and secure, appropriate and affordable housing. The incumbent in this role will promote independence, well-being, and quality of life by providing support through the fulsome process of housing acquisition.&nbsp; Specifically, The Housing Access Worker is responsible for completion of fulsome needs assessments, ensuring Member Tenants are able to secure all necessary pre-tenancy documentation, facilitation of extensive housing searches including navigation of relevant application processes, and ensuring all steps are completed successfully to secure housing and to facilitate long-term tenancy. The successful candidate will utilize their exceptional communication skills, creativity, and client-centered approach to build trusting connections that enable clients to stabilize, achieve goals and improve their quality of life.RESPONSIBILITIES<ul><li>Provides responsive and person-centered services, inclusive of crisis counselling and emotional support, that meet the unique needs and/or complex challenges of each prospective of service users and members.</li><li>Implements housing preparation plans with clients (i.e., ID, taxes, income supports, etc.).</li><li>Engages in individualized housing searches for appropriate and affordable housing with the Member Tenant and assist with the completion of applications as necessary.</li><li>Helps Member Tenants navigate The&nbsp;Access Point, MyAccesstoHousingTO portal and the new Choice-Based process for RGI housing by supporting applicants with registering, completing applications, updating, and maintaining applications (including annual reviews, building selections and updates to family size).</li><li>Supports Member Tenant applications for other housing financial supports (i.e., Rent Bank, energy fund etc.).</li><li>Escorts Member Tenants to housing appointments and advocate on their behalf as needed.</li><li>Provides one-to-one assistance to Member tenants in negotiating and finalizing housing leases</li><li>Arranges steps for Member tenants moving into secured housing (i.e., income verification, contact with property management, financial arrangement regarding rent, trusteeship etc.).</li><li>Educates tenants on their responsibilities and rights.</li><li>Develops strong, trusting, professional relationships that help Member tenants to build solid networks of formal and informal supports.</li><li>Develops comprehensive, individualized care plans in collaboration with Member tenants, and any identified formal/informal support persons that reflect the stated goals and needs of the Member tenant.</li><li>Supports activities geared toward establishing and maintaining an independent, healthy lifestyle with an emphasis on primary health care, mental health and wellness, community engagement, capacity-building, conflict resolution, crisis management and life skills.</li><li>Facilitates referrals, in consultation with the Member tenant, to other service providers and supports as appropriate.</li><li>Provides proactive support to Member tenants, once housed, including home visits, assistance with activities of daily living (ADLs) and coordination of case conferences.</li><li>Develops partnerships and collaborates with other providers from across the mental health and other service systems (i.e., primary health, supportive housing providers, criminal justice, hospitals, developmental services, substance use etc.,) to support successful tenancy.</li><li>Maintains accurate and timely documentation and statistical reporting in TREAT in alignment with organizational policy.</li><li>Other duties as assigned.</li></ul>QUALIFICATIONS<ul><li>A relevant undergraduate education in a professional discipline pertinent to the role function and/or an equivalent combination of education and relevant progressive experience, with a minimum of 2 years relevant progressive experience in direct service delivery to adults with serious mental illness/problematic substance use or in supportive housing settings.</li><li>Highly developed interpersonal skills honed through experience in conflict resolution, crisis intervention/prevention, counselling, harm reduction, coaching and the ability to maintain appropriate professional boundaries.</li><li>Ability to effectively communicate both written and orally with internal and external stakeholders</li><li>Sound judgement and ability to handle matters of a confidential, political and/or sensitive nature with discretion and tact.</li><li>Strong understanding of and commitment to working within community development, anti-oppression, and anti-racist frameworks, including current issues and trends and the role that community-based organizations contribute to local neighbourhoods.</li><li>Sound knowledge of applicable legislation and leading practices (Housing First, Landlord and Tenant Act, Residential tenancies Act, Housing Services Act, Municipal License and Standards (MLS), Mental Health Act, PHIPA, and Human Rights Code etc.)</li><li>Working knowledge of leading practices related to mental health, problematic substance use, harm reduction, trauma-informed care and building therapeutic relationships.</li><li>Good time management skills and the ability to prioritize workload as needed</li><li>Familiar with professional standards of case notation, documentation, and assessment</li></ul>WHY YOU SHOULD JOIN USWe are an organization that puts people first, values your expertise, invests in your future through professional development opportunities and offers robust benefits, including a defined benefit pension plan.We have a generous total compensation and benefits package, which includes:<ul><li>15 days paid vacation</li><li>18 days paid sick leave</li><li>Pension Plan membership</li><li>Employer paid health insurance (includes access to psychotherapy supports)</li></ul>PARC is an equal opportunity employer and encourages applications from people who are reflective of the diverse communities we serve. We strongly encourage applicants with lived experiences, from First Nations communities, people of all races, colours, ethnic origins, religions, disabilities, and sexual orientations to apply. We recognize that equitable access to employment is an agent in social change.We thank all applicants for their interest and advise that only those selected for an interview will be contacted. Interviews will be conducted on a rolling basis until the position is filled.If you have any requirements for accommodation due to disability, please advise Human Resources during the recruitment and selection process. We will work with you to best meet your needs as per resources available to us.

5 Housing Contract - Full Time Jobs