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ABOUT THE PAC&nbsp;The FirstOntario Performing Arts Centre (PAC) is a vibrant cultural hub and charitable organization located in downtown St. Catharines, the largest city in the Niagara Region of Ontario, Canada. The PAC aims to engage people in exceptional live arts experiences and to enrich the lives of the citizens of St. Catharines and the Niagara region, while providing a world-class venue for local, national and international artists and community arts organizations to flourish. The PAC opened its doors in 2015 as part of a transformative effort to rejuvenate St. Catharines’ downtown area. and has been a key catalyst for downtown development and an economic driver for Niagara, with over 40 new businesses opening with an economic spin-off of $17 million. The PAC team believes that healthy communities are built through arts and cultural engagement, and that our individual and collective identities are shaped through the stories told. They engage audiences across the Niagara region and work to remove barriers for under-served community members to experience the arts.The PAC features&nbsp;four performance venues: Partridge Hall, Recital Hall, Robertson Theatre, The Film House as well as the outdoor The Mann Raceway Plaza. Current PAC programs include: PAC Presents Live Performance Series, The Film House - an indie film house offering unique films and community screenings in a modern cinematic environment as well as facilitated community discussions, imPACt Education Series and access initiatives such as Pay-What-You-Can, discounted ticket prices for patrons under 30 years of age and partnership with the CANOO program to provide newcomers with access to free performing arts and film experiences. The PAC employs 27 full-time staff, 48 part-time staff, a pool of IATSE union workers and over 75 engaged and dedicated volunteers.THE OPPORTUNITYLocated in the heart of Niagara’s vibrant cultural corridor, the FirstOntario Performing Arts Centre (PAC) is a flagship destination for more than 100,000 visitors and hundreds of artists annually. Now celebrating its 10th anniversary, the PAC is ready to deepen relationships with the talented artists and arts organizations in the region as it continues to play a vital role in enriching the region’s creative and civic life.&nbsp;The PAC presents a diverse range of programming, from popular to provocative, including signature initiatives such as the 2026 Art in Action: Climate Festival, which will feature Edward Burtynsky’s In the Wake of Progress, Ailey II, Elisapie, Tom Morello, Tenille Towns, the Tenors and more. These bold artistic undertakings reflect the PAC’s commitment to creative leadership and impact.&nbsp;This is an exciting opportunity for a skilled, collaborative, forward-thinking Marketing and Communications Manager to join the PAC team. This organized, adaptive professional will efficiently execute multiple marketing channels, enhancing engagement and resonance throughout the Niagara region and beyond.THE ROLEReporting to the Director of Marketing and Engagement, the Marketing and Communications Manager is responsible for fostering and building on the relationship between the PAC and the public. Responsibilities include leading the marketing and communications team in promoting events, programs, activities, facilities, and branding, by developing and implementing marketing strategies that are analytically driven and aligned with the PAC’s strategic direction.&nbsp;The Marketing and Communications Manager should be aware of and consider arts market research and analysis when designing marketing strategies and plans. They will develop and tactically roll out customer-oriented marketing campaigns, promotional materials, and deliverables on time and on budget, while meeting revenue targets. Astute financial management is integral to this role.To ensure marketing strategies are integrative and responsive to the goals of the PAC, the Marketing and Communications Manager will skillfully collaborate with key positions both within their department and inter-departmentally. The Marketing and Communications Manager is also expected to utilize innovative marketing channels to target new and existing segments and help to drive meaningful audience, visitor, and membership growth and engagement.To be successful in this position, the Marketing and Communications Manager must be an effective relationship builder who is creative, analytical, self-driven and strategically focused.Duties and Responsibilities:Marketing and Communications Planning and Execution<ul><li>Work with the Director of Marketing and Engagement to design, develop, and execute marketing and communications strategies that are both customer-focused and data-driven. </li><li>Oversee the implementation of all media relations efforts on behalf of the PAC.</li><li>Lead and execute marketing campaigns.</li><li>Manage the outsourcing of all graphic design and video editing requirements and liaise with all advertising and promotions vendors.</li><li>Manage key performance indicators (KPIs) and metrics.</li><li>Identify new opportunities to enhance marketing and communications initiatives.</li><li>With guidance from the Director of Marketing and Engagement, set and administer the annual marketing and sponsorship budget.</li></ul>Marketing &amp; Communications Team Management<ul><li>Oversee the work and performance of the team in a manner that promotes working cohesively and collaboratively within the department as well as inter-departmentally.</li><li>Effectively communicate to the team the department goals and objectives while also seeking to provide them with the tools and resources to perform their respective jobs at an optimal level.</li><li>In partnership with the Director of Marketing and Engagement, recruit, select, train and develop team members. </li><li>Mentor, coach, and support team members in their day-to-day responsibilities, and in the achievement of their departmental and job-specific objectives, through effective performance evaluation processes.&nbsp;</li></ul>Internal &amp; External Collaboration &amp; Relationship Management&nbsp;<ul><li>Develop a close and collaborative working relationship with the Ticketing Services Manager to ensure that box office, marketing, and communications strategies are responsive to changes in market trends. </li><li>Provide support to fund development team around communications strategies and campaigns with compelling collateral and impact messaging to inspire the PAC’s growing family of supporters.</li><li>Support the PAC’s organizational needs by conceptualizing, designing, and producing signage, marketing assets, and other creative materials that align with brand standards and enhance audience engagement.</li><li>Work collaboratively with various departments to promote the PAC events.</li><li>Be a key PAC advocate by building strong, effective relationships within the community.&nbsp;</li></ul>Research, Analysis &amp; Digital Marketing Management<ul><li>Working with the Director of Marketing and Engagement, conduct audience research to inform strategies</li><li>Audit the marketing needs for various departments to produce increasingly effective and innovative marketing programs and materials, including the website. </li><li>Oversee and manage the effectiveness of strategies, programs, and platforms. </li><li>Develop and oversee the integration of digital media marketing strategies.</li><li>Track and measure the success of marketing strategies and initiatives through data analysis to provide ROI reporting.</li></ul>Qualifications<ul><li>At least five (5) years’ experience in a managerial marketing role, leading teams and being accountable for the design and execution of marketing and/or communications budgets and strategies required.</li><li>Experience working with audience, ticketing, and CRM systems, required. (AudienceView, preferred). </li><li>Bachelor’s degree or diploma in marketing, advertising, communications, or a related field, preferred. </li><li>Experience working for a professional performing arts centre or major entertainment venue, preferred.</li><li>Established portfolio of media and PR contacts, an asset.&nbsp;</li></ul>Required Knowledge, Skills and Abilities:<ul><li>Ability to build working relationships and meaningfully collaborate with internal and external contacts. </li><li>Extensive knowledge of marketing strategies, channels, branding and best marketing practices.</li><li>Strong copywriting, budget development and negotiation skills. </li><li>Ability to effectively analyze and interpret marketing data. </li><li>Ability to manage, motivate and evaluate the work of a team.</li><li>Knowledge of and experience with digital and print marketing, content marketing, and social media marketing platforms and systems. </li><li>Proficiency with HTML, content management systems, and design software.</li></ul>WORKING CONDITIONS:<ul><li>Open office setting, primarily.</li><li>Must function effectively in high pressure environment bearing a great responsibility for the work completed by those supervised. </li><li>Decisions made take into consideration the direct impact on team members, customers, and overall organizational success</li></ul>OUR PAC EMPLOYEE PROMISE&nbsp;Working at the PAC means embracing the values of collaboration, creativity, care, and continued learning. We offer a robust health and dental benefits plan including an employee assistance program and extended health care, pension plan, opportunities for learning and growth and vacation flexibility. The PAC is a casual, creative environment that offers an open-concept, pet-friendly workplace, supports flexible work schedules and believes in the importance of a healthy work-life balance.&nbsp;DIVERSITY, EQUITY AND INCLUSIONAt the FirstOntario Performing Arts Centre, a diverse, inclusive, and equitable workplace is one where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. Managers commit to a nondiscriminatory leadership and provide equal opportunity for employment and advancement in their department, programs, and work environment. All the PAC employees will respect and value diverse life experiences and heritages and ensure that all voices within their team and the FirstOntario PAC are valued and heard.HEALTH AND SAFETYAll employees will be expected to follow all company policies and procedures with regards to Health &amp; Safety. A worker shall work in compliance with the provisions of this Act and the regulations; use or wear the equipment, protective devices, or clothing that the worker's employer requires to be used or worn. A worker must report to their employer or supervisor the absence of or defect in any equipment or protective devices of which the worker is aware and which may endanger himself, herself, or another worker; and report to their employer or supervisor any contravention of this act or the regulations or the existence of any hazard of which he or she knows. No worker shall remove or make ineffective any protective device required by the regulations or by their employer, without providing adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately; use or operate any equipment, machine, device or thing or work in a manner that may endanger themselves or any other worker; or engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.&nbsp; A worker is not required to participate in a prescribed medical surveillance program unless the worker consents to do so. (OHSA Sec. 27)&nbsp;HOW TO APPLY&nbsp;If you think your experience and career aspirations are aligned with this opportunity – please send your cover letter and resume to&nbsp;<a href="mailto:hiring@firstontariopac.ca" target="_blank">hiring@firstontariopac.ca</a>&nbsp;with the subject title “Marketing and Communications Manager”.The FirstOntario Performing Arts Centre is an equal-opportunity employer, and we believe that our organization is stronger when we have a team that reflects our region’s diversity.&nbsp;We encourage applications from all qualified individuals and will consider accessibility accommodations to applicants upon request.

FirstOntario Performing Arts

Marketing and Communications Manager

Posting Date: &nbsp;July 22, 2025 Closing Date: &nbsp;September 20, 2025 (or until filled) Location: 706 E. Main Street, Welland Employment Type: Regular, Full-time, 40 hours/week Why join the Niagara SPCA team? The Niagara SPCA and Humane Society is Niagara’s animal charity.&nbsp; Serving Niagara Region, the Niagara SPCA and Humane Society operates animal shelters in Niagara Falls, Welland, and Port Colborne, providing shelter for homeless, injured and abandoned animals and adopting them to caring families. We also operate a Spay/Neuter Clinic in Welland, helping to solve pet over-population through prevention. Our mission is to deliver innovative programs and compassionate services that enhance the lives of pets in need, and the people who care for them. Our core values are teamwork, responsive solutions and compassionate service.&nbsp;Together, we enhance lives, inspire compassion and bring joy to pets and people. About the opportunity: Under the direction of the Chief Executive Officer, the Director, Finance and Administration is responsible to provide the leadership, strategic direction, and overall management of finance, facilities, fleet, and payroll. The Director has experience managing people, developing and implementing financial controls and procedures, preparing accurate financial statements and reports, leading an annual budgeting process and providing ongoing support to Managers pertaining to departmental budget(s), and serving as the primary liaison with our banking partner(s), external auditors and vendors. The Director, Finance and Administration is responsible for managing an accounting system and building maintenance program to support operations of four distinct operating centres. This requires monitoring and developing policies and procedures, recommending improvements, and resourcing all aspects of financial, facility and fleet management. Responsibilities FINANCIAL MANAGEMENT AND REPORTING:<ul><li>Develops and maintains timely and accurate financial statements and reports in accordance with generally accepted accounting principles (GAAP).</li><li>Develops, implements, and ensures compliance with internal financial and accounting policies and procedures.</li><li>Ensures that all statutory requirements of the organization are met in a timely manner</li><li>Prepares all supporting information for the annual audit and oversees implementation of any audit recommendations.</li><li>Prepares supporting information for authorized groups such as the Canadian Revenue Agency and the Worker’s Compensation Board.</li><li>Documents and maintains complete and accurate supporting information for all financial transactions.</li><li>Develops and maintains financial accounting systems for cash management, accounts payables, accounts receivable, credit control, and petty cash.</li><li>Reconciles bank and investment accounts, and manages cash flow.</li><li>Reviews monthly results and implements monthly variance reporting as compared to budget.</li><li>Manages the cash flow and prepares cash flow forecasts in accordance to policy.</li><li>Tracks and maintains all organizational contracts. I.e. vendors, suppliers, municipal contracts, etc.</li><li>Supports and attends all Finance Committee meetings and attends Board Meetings providing support to the Chief Executive Officer and Board Treasurer as needed.</li><li>Oversees petty cash, bank deposits and the issuing of cheques and invoices.</li><li>Supports communication with local Municipalities, Accountants, Insurance Companies, Legal Counsel, Banking/Financial Investment firms, Veterinary Practices and Providers and customers.</li><li>Supports the Chief Executive Officer in contract negotiations by collecting, interpreting and reviewing financial information.</li><li>Responsible for identifying any issues with the day-to-day financial operations, and making recommendations to improve efficiency and accuracy.</li></ul>PAYROLL ADMINISTRATION:<ul><li>Ensures Administrative Assistant processes employee payroll in a timely and accurate manner.</li><li>Assists with the negotiations and manages the employee insurance, benefits, and pension plans.</li><li>Ensures annual T4s and T4As are issued by payroll provider.</li><li>Supports Administrative Assistant with the tracking of vacation, sick leave and other leave according to Niagara SPCA and Humane Society policies.</li></ul>BUDGET PREPARATION:<ul><li>Leads the annual budget preparation process in consultation with Chief Executive Officer and Department Managers.</li><li>Assist Managers with the preparation of budgets and with funding applications.</li></ul>FACILITIES/ MAINTENANCE/FLEET:<ul><li>Ensures buildings and vehicles are maintained to a required safety standard;</li><li>Ensures contractual performance needs exceed quality standards and within agreed upon budgets</li><li>Ensures that the Joint Health &amp; Safety Committee (JHSC) completes inspections</li><li>Processes and maintains service contracts including conducting annual review of vendors and contractors’ performance</li><li>Ensures the purchase and delivery of vehicles, facility and maintenance supplies</li><li>Leads efforts to support RFP/tenders processes</li></ul>Qualifications<ul><li>Post-secondary education in Accounting, Finance or related field (CPA, CA preferred)</li><li>Minimum 5 years’ leadership experience in accounting, payroll and office administration</li><li>Experience working with in a not for profit organization and with a Finance Committee&nbsp;and Board of Directors preferred</li><li>Knowledge of common accounting software, payroll software and Canadian GAAP standards</li><li>Expert level of efficiency with Microsoft Office and online software applications</li><li>Experience with workplace health and safety standards</li><li>Experience with fundraising an asset</li><li>Outstanding interpersonal skills and the ability to inspire confidence and trust amongst&nbsp;all stakeholders, vendors, clients</li><li>Excellent organizational skills in order to meet time demands and multiple duties</li><li>Demonstrated ability to work independently and as part of a team environment</li><li>Clear criminal records background check</li></ul>We offer:&nbsp;<ul><li>Competitive compensation</li><li>Flexible work schedule</li><li>Health benefits package</li><li>Paid vacation</li><li>Pension plan</li><li>Wellness days</li><li>An opportunity to make a difference in the lives of pets, people and communities.</li></ul>How to Apply Please submit your cover letter and resume (in one PDF) in confidence to<a href="mailto:recruitment@niagaraspca.com" target="_blank">recruitment@niagaraspca.com</a> before September 20, 2025 (or until filled) to ensure full consideration of your application. Please add your salary expectations in your cover letter, and use “Director of Finance and Administration” as the subject line of your email.&nbsp;The Niagara SPCA and Humane Society thank all applicants for their interest however, only those selected for an interview will be contacted. &nbsp; The successful candidate will need to undergo a Police check and provide a driver abstract. At the Niagara SPCA and Humane Society, we are an equal opportunity employer and committed to fostering a diverse, equitable, inclusive and belonging workplace.&nbsp;Applicants from all backgrounds, including those from underrepresented and diverse groups, as well as individuals of all abilities, are encouraged to apply.&nbsp;If you require accommodation during the recruitment process, please let us know at <a href="mailto:recruitment@niagaraspca.com" target="_blank">recruitment@niagaraspca.com</a>, as we value and prioritize the needs of all candidates.&nbsp;&nbsp;Please send your resume and cover letter (in one PDF) to <a href="http://recruitment@niagaraspca.com/" target="_blank">recruitment@niagaraspca.com</a>

Niagara SPCA and Humane Society

Director of Finance and Administration

FirstOntario Performing Arts CentreJOB POSTING – Head of Programming and ParticipationPosition Location: 250 St. Paul Street, St. Catharines, ON, Canada Job Type: Permanent Full-Time Hours of Work: 35 hours/week, Monday through Friday. Evening, weekend and overtime hours in accordance with the ESA will be required to accommodate business demands and position requirements. Salary Range: $68,000 to $80,000 plus benefits, pension and PTO ABOUT THE PAC The FirstOntario Performing Arts Centre (PAC) is a vibrant cultural hub and charitable organization located in downtown St. Catharines, the largest city in the Niagara Region of Ontario, Canada. The PAC aims to engage people in exceptional live arts experiences and to enrich the lives of the citizens of St. Catharines and the Niagara region, while providing a world- class venue for local, national and international artists and community arts organizations to flourish. The PAC opened its doors in 2015 as part of a transformative effort to rejuvenate St. Catharines’ downtown area. and has been a key catalyst for downtown development and an economic driver for Niagara, with over 40 new businesses opening with an economic spin-off of $17 million. The PAC team believes that healthy communities are built through arts and cultural engagement, and that our individual and collective identities are shaped through the stories told. They engage audiences across the Niagara region and work to remove barriers for under-served community members to experience the arts. The PAC features four performance venues: Partridge Hall, Recital Hall, Robertson Theatre, The Film House as well as the outdoor The Mann Raceway Plaza. Current PAC programs include: PAC Presents Live Performance Series, The Film House - an indie film house offering unique films and community screenings in a modern cinematic environment as well as facilitated community discussions, imPACt Education Series and access initiatives such as Pay-What-You- Can, discounted ticket prices for patrons under 30 years of age and partnership with the CANOO program to provide newcomers with access to free performing arts and film experiences. The PAC employs 27 full-time staff, 48 part-time staff, a pool of IATSE union workers and over 75 engaged and dedicated volunteers.THE OPPORTUNITY Located in the heart of Niagara’s vibrant cultural corridor, the FirstOntario Performing Arts Centre (PAC) is a flagship destination for more than 100,000 visitors and hundreds of artists annually . Now celebrating its 10th anniversary, the PAC is ready to deepen relationships with the talented artists and arts organizations in the region as it continues to play a vital role in enriching the region’s creative and civic life. The PAC presents a diverse range of programming, from popular to provocative, including signature initiatives such as the 2026 Art in Action: Climate Festival, which will feature Edward Burtynsky’s In the Wake of Progress, Ailey II, Elisapie, Tom Morello, Tenille Towns, the Tenors and more. These bold artistic undertakings reflect the PAC’s commitment to creative leadership and impact. This is an exciting moment for a bold and creative leader to join the PAC’s team. The incoming Head of Programming and Participation will create an inspiring artistic and creative vision brought to life in collaboration with the talented PAC team, deepening resonance throughout the Niagara region and beyond. THE ROLE Reporting to the Director of Programs and Services, the Head of Programming and Participation plays a central role in shaping the artistic and community arts vision of the Performing Arts Centre (PAC). This position is responsible for designing and delivering a robust and inspiring range of programs that connect meaningfully with the community, build partnerships, and position the PAC as a dynamic cultural hub. The Head of Programming and Participation leads all aspects of cultural entertainment bookings, including the negotiation and cultivation of relationships with artists, agents, and producers and all live and cinematic events. A skilled community-builder, the incumbent will cultivate sustainable partnerships and champion programming that supports cultural vitality and long-term audience development. Collaborating across departments and with external stakeholders, the Head of Programming and Participation will guide the creation and delivery of original programs and events that reflect the PAC’s strategic priorities, encourage community participation, and strengthen the regional performing arts ecosystem. This role demands a keen awareness of current trends in arts and entertainment, as well as a commitment to inclusive and forward-thinking programming. DUTIES AND RESPONSIBILITIES: • Bring knowledge of emerging performing art forms and artists as well as trends in the industry to develop a quality presentation series and a relevant and current entertainment program that reflects the interests and experiences of our community. • Reporting to the Director of Programs and Services, design, develop and execute annual programming strategies and partnerships including the PAC Presents season, ensuring adequate timelines, professional contract management and monitoring event progress. • Negotiation of artist and performer fees and all contract details for performers and artistic acts. • Develop presenting partnerships with local, regional, national, and international agents, managers and performers. • Represent the FirstOntario Performing Arts Center within regional and national networks including Ontario Presents and CAPACOA, including networking with presenters from other cities, regions, and countries. • Develop supportive relationships with local and regional performers in developing programs to further strengthen the local arts ecology. • Design and execute educational programs for schools, youth and the general public, including the ImPACt Educational Series, as they support the PAC’s mandate mission and strategic plan. • Oversee the strategy for The Film House, supporting the work of the Film Programmer.&nbsp; • Communicate the unique qualities of all programming events to various internal andexternal stakeholders, including media when required, to develop and implement a narrative around each project and the PAC’s artistic strategy as a whole. • Liaise and collaborate across PAC departments in the preparation and execution of programming events, including onsite presence at PAC Presents and ImPACt programming. • Assist in the preparation of grant applications.&nbsp; • Maintain a positive work environment and foster a culture of collaboration, creativity,safety, and continuous improvement. QUALIFICATIONS • Five (5) to seven (7) years’ proven experience booking, coordinating and curating the production of events within the professional performing arts industry, required. • Education or studies in performing arts, arts education, arts administration, event management, or related discipline, preferred. • Experience in supporting and building programs for local artists and arts organizations. REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Extensive knowledge of local, provincial, and national arts landscape.&nbsp; • Comprehensive understanding of the logistics and requirements of executing high-qualityprogramming to diverse audiences.&nbsp; • Motivated individual with proven initiative and excellent time and project managementskills.&nbsp; • Exceptionally competent at coordinating projects amidst tight deadlines.&nbsp; • High level communication skills and ability to build working relationships andmeaningfully collaborate with internal and external contacts.&nbsp; • Willingness to grow professionally through ongoing education and continuous learning. • Demonstrated commitment to excellence and high standards, always ensuring compliance with PAC standards, policies, and procedures.WORKING CONDITIONS: • Open office setting, primarily.&nbsp; • Must function effectively in high pressure environment bearing a great responsibility forthe work completed by those supervised.&nbsp; • Decisions made take into considerations of the direct impact on team members,customers, and overall organizational successOUR PAC EMPLOYEE PROMISE Working at the PAC means embracing the values of collaboration, creativity, care, and continued learning. We offer a robust health and dental benefits plan including an employee assistance program and extended health care, pension plan, opportunities for learning and growth and vacation flexibility. The PAC is a casual, creative environment that offers an open-concept, pet-friendly workplace, supports flexible work schedules and believes in the importance of a healthy work-life balance. DIVERSITY, EQUITY AND INCLUSION At the FirstOntario Performing Arts Centre, a diverse, inclusive, and equitable workplace is one where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. Managers commit to a nondiscriminatory leadership and provide equal opportunity for employment and advancement in their department, programs, and work environment. All the PAC employees will respect and value diverse life experiences and heritages and ensure that all voices within their team and the FirstOntario PAC are valued and heard. HEALTH AND SAFETY All employees will be expected to follow all company policies and procedures with regards to Health &amp; Safety. A worker shall work in compliance with the provisions of this Act and the regulations; use or wear the equipment, protective devices, or clothing that the worker's employer requires to be used or worn. A worker must report to their employer or supervisor the absence of or defect in any equipment or protective devices of which the worker is aware and which may endanger himself, herself, or another worker; and report to their employer or supervisor any contravention of this act or the regulations or the existence of any hazard of which he or she knows. No worker shall remove or make ineffective any protective device required by the regulations or by their employer, without providing adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately; use or operate any equipment, machine, device or thing or work in a manner that may endanger themselves or any other worker; or engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct. A workeris not required to participate in a prescribed medical surveillance program unless the worker consents to do so. (OHSA Sec. 27) HOW TO APPLY If you think your experience and career aspirations are aligned with this opportunity – please send your cover letter and resume to <a href="mailto:hiring@firstontariopac.ca" target="_blank">hiring@firstontariopac.ca</a> with the subject title “Head of Programming and Participation”. The FirstOntario Performing Arts Centre is an equal-opportunity employer, and we believe that our organization is stronger when we have a team that reflects our region’s diversity. We encourage applications from all qualified individuals and will consider accessibility accommodations to applicants upon request.<a href="mailto:hiring@firstontariopac.ca" target="_blank">mailto:hiring@firstontariopac.ca</a>HOW TO APPLY If you think your experience and career aspirations are aligned with this opportunity – please send your cover letter and resume to <a href="mailto:hiring@firstontariopac.ca" target="_blank">hiring@firstontariopac.ca</a> with the subject title “Head of Programming and Participation”. The FirstOntario Performing Arts Centre is an equal-opportunity employer, and we believe that our organization is stronger when we have a team that reflects our region’s diversity. We encourage applications from all qualified individuals and will consider accessibility accommodations to applicants upon request.

Head of Programming and Participation

FirstOntario Performing Arts CentreJOB POSTING – Director of Marketing and EngagementPosition Location: 250 St. Paul Street, St. Catharines, ON, Canada Job Type: Permanent Full-Time Hours of Work: 35 hours/week, Monday through Friday. Evening, weekend and overtime hours in accordance with the ESA will be required to accommodate business demands and position requirements. Salary Range: $90,000 to $110,000 plus benefits, pension and generous PTO ABOUT THE PAC The FirstOntario Performing Arts Centre (PAC) is a vibrant cultural hub and charitable organization located in downtown St. Catharines, the largest city in the Niagara Region of Ontario, Canada. The PAC aims to engage people in exceptional live arts experiences and to enrich the lives of the citizens of St. Catharines and the Niagara region, while providing a world- class venue for local, national and international artists and community arts organizations to flourish. The PAC opened its doors in 2015 as part of a transformative effort to rejuvenate St. Catharines’ downtown area. and has been a key catalyst for downtown development and an economic driver for Niagara, with over 40 new businesses opening with an economic spin-off of $17 million. The PAC team believes that healthy communities are built through arts and cultural engagement, and that our individual and collective identities are shaped through the stories told. They engage audiences across the Niagara region and work to remove barriers for under-served community members to experience the arts. The PAC features four performance venues: Partridge Hall, Recital Hall, Robertson Theatre, The Film House as well as the outdoor The Mann Raceway Plaza. Current PAC programs include: PAC Presents Live Performance Series, The Film House - an indie film house offering unique films and community screenings in a modern cinematic environment as well as facilitated community discussions, imPACt Education Series and access initiatives such as Pay-What-You- Can, discounted ticket prices for patrons under 30 years of age and partnership with the CANOO program to provide newcomers with access to free performing arts and film experiences. The PAC employs 27 full-time staff, 48 part-time staff, a pool of IATSE union workers and over 75 engaged and dedicated volunteers.THE OPPORTUNITYLocated in the heart of Niagara’s vibrant cultural corridor, the FirstOntario Performing Arts Centre (PAC) is a flagship destination for more than 100K annual visitors and generates over $4M in box office revenue. Now celebrating its 10th anniversary, the PAC is deepening relationships with its highly engaged audience, with strong core sales and promising uptake of new premium membership offerings. Recognized for its exceptional patron service and meaningful community partnerships, the PAC plays a vital role in enriching the region’s creative and civic life.The PAC presents a diverse range of programming, from popular to provocative, including signature initiatives such as the 2026 Art in Action: Climate Festival, which will feature Edward Burtynsky’s In the Wake of Progress. These bold artistic undertakings reflect the PAC’s commitment to cultural leadership, innovation, and impact.This is an exciting moment for an inspired and strategic marketing leader to join the PAC’s senior team. The incoming Director of Marketing and Engagement will unify institutional, programmatic, and philanthropic messaging to deepen brand resonance, drive revenue growth, and amplify the PAC’s cultural, social, and economic influence throughout the Niagara region and beyond.THE ROLE As a key member of the senior leadership team, the Director of Marketing and Engagement leads the strategic development of marketing, communications, and ticketing to connect the PAC with its audiences and drive earned revenue. Key responsibilities include strengthening patron loyalty and brand awareness through brand positioning and creative design, earned media and institutional marketing, sales strategy for the PAC Presents and The Film House seasons, digital and e-marketing strategy including website and e-commerce development, and digital and social media advertising. This leader will embrace a data-driven yet customer centric approach to sales and engagement, providing analytical reporting across multiple platforms and in collaboration with other departments, ensuring that the PAC not only achieves but exceeds revenue goals and patron expectations. In addition, the Director of Marketing and Engagement and team provide support to fund development communications strategies and campaigns with compelling collateral and impact messaging to inspire the PAC’s growing family of supporters. Working closely with the senior leadership team, the Director will collaborate to align marketing and engagement strategies with the strategic goals of the PAC, including programming, fund development, and other institutional priorities, while encouraging positive inter-departmental collaboration, communication, and strategic alignment. DUTIES AND RESPONSIBILITIES: Marketing, Branding, Communications and Sales • Develops and executes marketing, branding, communications and ticketing strategies to support PAC earned revenue programs and services, supports institutional marketing and Fund Development strategies. • Leads content strategy and oversees brand storytelling across platforms, to craft a compelling and consistent institutional voice. • Conducts audience segmentation analysis and develops tailored engagement strategies to grow and diversify PAC audiences. • Develop, refine and drive the PAC’s brand through marketing, digital, and earned media strategy as well as creative and promotional campaigns. • Oversee public relations strategy, including media relations, press releases, and interview preparation for key stakeholders. • Leads the PACs digital strategies including, but not limited to, website development and e-commerce strategies. • Represents the PAC regionally and nationally within arts marketing networks and discussions.Team Management • Maintain a positive work environment and foster a culture of collaboration, creativity, safety, and continuous improvement. • Responsible for overseeing the supervision, performance management, evaluation, selection, training, and development of the marketing/communications and ticketing services team. • Mentor and coach employees, effectively lead by example to build trust, promote employee engagement, and increase retention. • Develop action plans for your teams to meet operational and organizational goals and objectives as per the strategic plan. • Oversee the ticketing/CRM operations and provide support to the Ticketing Services Manager to ensure integrity of the ticketing systems and processes, manage cost effective solutions and revenue maximization as well as ensure maximum customer satisfaction.Financial Management and Reporting • Responsible for achieving annual ticket sales and membership financial targets as well as advertising revenue as trackable through the PAC’s RCM (AudienceView). • Works collaboratively with key stakeholders to build annual plans with strategies for raising the profile of the organization and its programs, events, and donor relations • In collaboration with the CEO, Director of Resources and Strategic Initiatives and Director of Programs and Services, leads the development of the department’s annual budget and participates in ongoing forecasting. • Track results from sales campaigns and analyzes data to inform future strategies and decisions.Internal and External Contact Collaboration and Relationship Management • Extensive external contact outreach ranging from contractors to senior business/agency executives to local media, social media and digital community leaders. • Cultivate cross-promotional partnerships with regional civic, tourism, and private sector organizations to amplify visibility and audience reach. • Ongoing internal contact with members of the department staff and staff of other departments concerning collaborative programs, operations, financial management and communications. • Assist in special projects as required.QUALIFICATIONS • Bachelor’s degree or diploma in marketing, business, arts administration, or another related program, required. • Seven (7) – ten (10) years progressively responsible marketing and management experience in directly related skill areas is required. • Five (5) – seven (7) years’ experience working for a major entertainment venue (i.e., theatre, box office) and/or within the performing arts industry, preferred. • Hands on leader who can roll-up their sleeves to deliver.&nbsp; • Strategic planning, budget planning and management experience.&nbsp; • Strong sales skills including in-depth knowledge of sales techniques, pricing strategies,and revenue management.&nbsp; • Experience implementing multi-channel marketing campaigns that are on time and onbudget&nbsp; • Well-versed in reporting and interpreting marketing analytics, and executing data-drivenmarketing campaigns and activities REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: • Ability to coach, lead and motivate employees to perform at an optimal level and understanding the human resources policies and structures necessary for positive work culture. • Experience in working with and communicating effectively with Boards of Directors.&nbsp; • Demonstrated proficiency in Microsoft Office Suite, social media platforms and websitecontent management.&nbsp; • Strong knowledge and understanding of the performing arts culture and healthy workenvironments.&nbsp; • Strong oral and written communication skills, as well as excellent organizational skills.&nbsp; • Committed to building working relationships and meaningfully collaborating with internaland external stakeholders to help grow business.&nbsp; • Exceptional problem-solving and conflict resolution skills.&nbsp; • Willingness to grow professionally through ongoing education and continuous learning.&nbsp; • Demonstrated commitment to excellence and exceedingly high standards, alwaysensuring compliance with PAC standards, policies, and procedures.&nbsp; • Willingness to assume other duties and responsibilities.WORKING CONDITIONS: • Open office setting, primarily.&nbsp; • Travel may be required based on varying business demands and/or marketing initiatives.&nbsp; • Fast-paced, high-pressure environment.&nbsp; • Availability and willingness to work evenings, weekends, and long days, as businessdemands.OUR PAC EMPLOYEE PROMISE Working at the PAC means embracing the values of collaboration, creativity, care, and continued learning. We offer a robust health and dental benefits plan including an employee assistance programand extended health care, pension plan, opportunities for learning and growth and vacation flexibility. The PAC is a casual, creative environment that offers an open-concept, pet-friendly workplace, supports flexible work schedules and believes in the importance of a healthy work-life balance. DIVERSITY, EQUITY AND INCLUSION At the FirstOntario Performing Arts Centre, a diverse, inclusive, and equitable workplace is one where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. Managers commit to a nondiscriminatory leadership and provide equal opportunity for employment and advancement in their department, programs, and work environment. All the PAC employees will respect and value diverse life experiences and heritages and ensure that all voices within their team and the FirstOntario PAC are valued and heard. HEALTH AND SAFETY All employees will be expected to follow all company policies and procedures with regards to Health &amp; Safety. A worker shall work in compliance with the provisions of this Act and the regulations; use or wear the equipment, protective devices, or clothing that the worker's employer requires to be used or worn. A worker must report to their employer or supervisor the absence of or defect in any equipment or protective devices of which the worker is aware and which may endanger himself, herself, or another worker; and report to their employer or supervisor any contravention of this act or the regulations or the existence of any hazard of which he or she knows. No worker shall remove or make ineffective any protective device required by the regulations or by their employer, without providing adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately; use or operate any equipment, machine, device or thing or work in a manner that may endanger themselves or any other worker; or engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct. A worker is not required to participate in a prescribed medical surveillance program unless the worker consents to do so. (OHSA Sec. 27) HOW TO APPLY If you think your experience and career aspirations are aligned with this opportunity – please send your cover letter and resume to <a href="mailto:hiring@firstontariopac.ca" target="_blank">hiring@firstontariopac.ca</a> with the subject title “Director of Marketing and Engagement”. The FirstOntario Performing Arts Centre is an equal-opportunity employer, and we believe that our organization is stronger when we have a team that reflects our region’s diversity. We encourage applications from all qualified individuals and will consider accessibility accommodations to applicants upon request.<a href="mailto:hiring@firstontariopac.ca" target="_blank">mailto:hiring@firstontariopac.ca</a>If you think your experience and career aspirations are aligned with this opportunity – please send your cover letter and resume to <a href="mailto:hiring@firstontariopac.ca" target="_blank">hiring@firstontariopac.ca</a> with the subject title “Director of Marketing and Engagement”. The FirstOntario Performing Arts Centre is an equal-opportunity employer, and we believe that our organization is stronger when we have a team that reflects our region’s diversity. We encourage applications from all qualified individuals and will consider accessibility accommodations to applicants upon request. &nbsp;

4 Full Time Jobs in St. Catharines, ON, Canada