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Reporting directly to the Director of Operations, the Manager of Shelter Services is responsible for overseeing both the success of employees and the efficacy of The Hope Centre’s various shelter programs, ensuring operations are running smoothly and are aligned with strategic objectives. With a strong focus on sustainability, this role drives the continuous development and improvement of initiatives related to homelessness, including the three housing-focused shelters as well as Family shelter, which serves a diverse population of vulnerable citizens.&nbsp;Duties &amp; ResponsibilitiesProgram &amp; Service Delivery Management<ul><li>Oversee implementation of shelter programs and services, including case management, housing navigation, and supportive services.</li><li>Ensure all sites are clean, safe and functioning in compliance with health and fire codes.</li><li>Work with program leads to develop individualized service plans for clients, focused on housing stability and self-sufficiency.</li><li>Continuously assess the organization’s resources to ensure they are sufficient and well-suited for sustaining programs with the support of each site Manager.</li><li>Monitor and manage inventory levels through on site management, placing orders for supplies when needed.</li><li>Ensure equitable, dignified, and client-centered service delivery across all sites.</li></ul>Staff Leadership &amp; Development<ul><li>Supervise and evaluate shelter managers, case managers, shift supervisors, and support staff.</li><li>Conduct regular site visits to provide leadership presence, coaching, and quality assurance.</li><li>Build a collaborative, respectful, and inclusive work culture rooted in trauma-informed care and equity.</li></ul>Compliance, Reporting &amp; Evaluation<ul><li>Ensure compliance with funding requirements, government regulations, and agency policies.</li><li>Prepare and submit reports on shelter outcomes, occupancy, and service delivery metrics.</li><li>Respond to audits, inspections, and funder site visits as needed.</li><li>Ensure the consistent adherence to The Hope Centre’s policies and procedures.&nbsp;</li><li>Ensure the confidentiality of Hope Centre clients is upheld at all times.&nbsp;</li><li>Maintain appropriate and accurate record keeping practices, in line with relevant regulation.&nbsp;</li></ul>Collaboration &amp; Community Engagement<ul><li>Act as liaison with government agencies, housing partners, service providers, and community stakeholders.</li><li>Represent the shelter program at community meetings, coalitions, and working groups.</li><li>Facilitate referrals and coordination of wraparound services (mental health, substance use treatment, employment, etc.).</li></ul>Crisis Management &amp; Safety<ul><li>Lead crisis response efforts across shelters, including behavioral health crises, critical incidents, and emergencies.</li><li>Ensure staff are trained in de-escalation, emergency procedures, and safety protocols.</li><li>Participate in after-hours on-call rotation to support shelter teams.</li></ul>

The Hope Centre

Manager of Shelter Services

About OARCThe Ontario Association of Residents’ Councils (OARC) is a non-profit organization formed nearly 45 years ago to strengthen the voice of residents living in Ontario’s long-term care homes through their respective Residents’ Councils.Our mission is to empower long-term care residents to understand their rights and share their lived experiences. Our vision is that every resident shapes the place they call home. OARC is the only provincial association with a mandate to support and empower residents and their Councils, and to educate others about resident experiences and the issues that affect them.Position SummaryThis role is well-suited for a person-centred individual who brings energy and enthusiasm to their work, has long-term care experience, enjoys building meaningful relationships, and thrives in collaborative environments. As the Education and Home Support Regional Coach (EHSRC), you will support long-term care homes and Residents’ Councils in the Central Region by delivering education, coaching, and resources that promote resident engagement and leadership.Key Responsibilities<ul><li>Build and maintain relationships with long-term care homes and Residents’ Councils&nbsp;</li><li>Deliver OARC’s educational programs and workshops virtually and in person&nbsp;</li><li>Provide coaching and support to strengthen Residents’ Councils&nbsp;</li><li>Collaborate with the OARC team to develop tools and resources&nbsp;</li><li>Represent OARC at regional events and LTC partner meetings&nbsp;</li><li>Maintain accurate records and contribute to reporting and evaluation</li></ul>Qualifications and SkillsEducation &amp; Experience:&nbsp;<ul><li>Minimum of 3 years’ experience in long-term care settings&nbsp;</li><li>University degree or college diploma&nbsp;</li><li>Experience as a Residents’ Council Assistant and/or adult educator is an asset&nbsp;</li></ul>Knowledge &amp; Expertise:&nbsp;<ul><li>Familiarity with the Fixing Long-Term Care Act, 2021&nbsp;</li><li>Strong understanding of resident rights and person-centred care&nbsp;</li><li>Skilled in co-designing educational tools and responsive solutions&nbsp;</li></ul>Communication &amp; Collaboration:&nbsp;<ul><li>Exceptional written and verbal communication skills &nbsp;</li><li>Confident facilitator and presenter&nbsp;</li><li>Ability to collaborate with residents, LTC licensees, educators, and sector partners&nbsp;</li></ul>Technical Proficiency:&nbsp;<ul><li>Proficient in Microsoft Office and Google Workspace &nbsp;</li><li>Experience with CRMs, databases, video conferencing, VOIP, and social media&nbsp;</li></ul>Personal Attributes:&nbsp;<ul><li>Proactive self-starter with strong time management and organizational skills&nbsp;</li><li>Flexible and adaptable; able to work independently and as part of a team&nbsp;</li><li>Experience contributing to committees or project working groups&nbsp;</li></ul>Position Requirements<ul><li>This is a remote position with frequent travel required, including overnight stays&nbsp;</li><li>The main remote workspace should be ideally situated within the Central Ontario municipalities within the Greater Toronto Area, Niagara Region, Parry Sound, Durham Region, etc.&nbsp;</li><li>A valid Ontario driver’s license and access to a reliable personal vehicle are required&nbsp;</li><li>A current criminal record check with Vulnerable Sector Screening is mandatory</li></ul>Compensation and Benefits<ul><li>Competitive compensation and benefits package&nbsp;</li><li>Comprehensive travel and home office expense reimbursement program&nbsp;</li><li>Opportunities for professional development and meaningful impact</li></ul>Equity and Inclusion StatementOARC is an equal opportunity employer and is committed to diversity in its workplace. All qualified applicants will receive consideration for employment based on skills and experience as outlined in your resume and cover letter.How to ApplyPlease submit your resume and cover letter and be sure to include “EHSRC – Central Region in the subject line.&nbsp;Accessibility and AcknowledgmentOARC is pleased to accommodate individual needs in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) throughout the recruitment process. If you require accommodation at any time, please let us know. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Ontario Association of Residents' Councils

Education and Home Support Regional Coach (EHSRC) – Central Ontario

Maxwell Management Group Ltd.&nbsp;is proud to partner with Shalom Manor &amp; Gardens&nbsp;in the search for a Chief Executive Officer (CEO) to join their team.Lead with Faith. Serve with Vision. Build a Legacy. Fulfill a Purpose.Shalom Manor &amp; Gardens, a Christian, faith-based, non-profit organization, is seeking a visionary CEO, grounded in servant leadership, who can inspire teams, nurture a strong faith-centred culture, and steward the organization through one of the most dynamic seasons in its history.With a history of growth at&nbsp;the Grimsby campus and the opening of a new campus of care in Hamilton in 2027, the CEO will help shape a future where faith, compassion, and excellence come together to serve generations to come.Founded in the 1970s, Shalom Manor and Gardens has faithfully served seniors within the Reformed Christian community, offering long-term care, assisted retirement living, and a culture of compassion that reflects Christ’s love. With over 300 staff and 90+ volunteers today and a team that will soon double, Shalom Manor and Gardens is preparing for a future that will expand its mission while staying deeply rooted in faith.<h3>The Opportunity:</h3>As CEO, you will provide strategic, operational, and spiritual leadership across two campuses, ensuring Shalom Manor and Gardens continues to deliver high-quality, person-centred care in alignment with the principles of resident directed living grounded in Christian values.You will:<ul><li>Oversee construction, staffing, and launch of the new Hamilton site.</li><li>Champion a culture of servant leadership and model Christ-like values in daily decisions, from the front line to senior leadership, with a strong understanding of operating in a highly government-regulated environment.</li><li>Work closely with the Board on strategic planning, policy development, and governance.</li><li>Strengthen relationships with donors, church networks, government, and healthcare partners.</li><li>Steward financial sustainability and oversee an operating budget expected to grow from $14.5M to over $30M.</li><li>Ensure residents and families experience dignity, respect, and belonging in a Christ-centred home.</li></ul><h3>Who You Are:</h3>You are a devoted Christian leader with a calling to serve seniors. You bring:<ul><li>5+ years of senior executive leadership, ideally in long-term care, healthcare, or senior living.</li><li>A proven record in multi-site operations, capital development, and change leadership.</li><li>Experience in dealing with unions, labour relations, and building cohesive teams.</li><li>Long-Term Care Administrator’s Certification (or willingness to complete) as well as a degree in Health or Business Administration. Master’s Degree an asset.</li><li>A collaborative, humble leadership style marked by resilience, wisdom, and the ability to make informed decisions quickly.</li></ul><h3>Why Lead at Shalom Manor &amp; Gardens?</h3><ul><li>Shape the future of a respected Christian organization entering a bold new chapter.</li><li>Lead a passionate team, supported by an engaged Board and strong community partners.</li><li>Play a central role in one of the largest faith-based LTC expansions in Ontario.</li></ul>Carry forward a mission that integrates faith, compassion, and excellence in elder care.If you feel called to lead where faith and leadership meet, guiding Shalom Manor &amp; Gardens into its next season of growth and service, we invite you to apply.Please apply in confidence to:Janice Wagner Maxwell Management Group Ltd. <a href="mailto:janice@maxwellmanagementgroup.com" target="_blank">janice@maxwellmanagementgroup.com</a> 1-855.305.4078 ext. 209Leaders Helping Leaders … We Welcome Your Valued Referrals!&nbsp;If this&nbsp;opportunity is not a fit for your background and experience&nbsp;please feel free to forward to any interested colleagues.&nbsp;We invite interested candidates to submit their resume in confidence. While we appreciate the interest of all applicants, we will contact only those selected for interviews.We are equal opportunity employers committed to an inclusive, barrier-free recruitment and selection process. We respect, encourage, and celebrate diversity.If you are an applicant with disabilities and require accommodations, please let us know at the time of our contact so that we may arrange for their provision.

Maxwell Management Group Ltd

Chief Executive Officer (CEO)

Shelter Manager 
Employment status: Full-time, permanent (40 hours per week) 
Location: St. Catharines 
Hours: Typically, Monday – Friday 8:30am-4:30pm but evening and weekend availability will be 
occasionally required to support staff or respond to urgent situations while on-call 
Salary: $64,501 - $73,101 (plus extended health benefits and a RRSP matching program) 

 
About Southridge Community Church 
We’re a Jesus-centred multi-site missional community, seeking to foster lives that are fully 
devoted to Jesus across the Niagara Region. 
 
Our goal is to increasingly practice and embody—both personally and collectively—the kind of 
love Jesus modeled. We emphasize a way of life that’s about more than just attending a weekly 
church service, but extends to all 168 hours of the week. And we’re committed to being 
difference-makers where God has placed us. 
 
We do this by fostering a lifestyle of full devotion to Jesus, meaning we serve our surrounding 
society with the love of Jesus by growing and engaging our people in the way of life of Jesus to 
a greater degree. There are three primary ways we’re seeking to foster this way of life, 
expressed and stimulated by our three primary programs: Sunday services, Life Groups and 
Anchor Causes. 
 
We have three locations across Niagara, each with a unique Anchor Cause of compassion and 
justice. In St. Catharines, serving people experiencing homelessness or needing housing. In 
Welland, meeting needs and building relationships with people experiencing food insecurity. In 
Vineland, connecting with and providing social services to Caribbean migrant farm workers. 
 
About Our Homelessness Services 
As a practical way to serve our community, we also operate a complement of practical support 
services to people along the continuum of homelessness. This includes staff supporting 
community outreach through NASO, our regional After Hours Shelter Placement Line, a 24/7, 
55 bed housing focused emergency shelter, Housing First and Home for Good programming for 
clients living independently throughout Niagara. 
 
We believe that it takes more than the support of a social service to break the cycle of 
homelessness. It takes a community of people working together and in authentic friendship to 
complement this excellence in service. 
 
 


 
About the Role 
The Shelter Manager provides management and oversight of the day-to-day operations of a 
sub-set of Homelessness Services, specifically ‘The Shelter’. This person ensures that the 
frontline staff have what they need to collectively show dignity, care and support to the 
residents. As the Shelter Manager, this individual will provide hands on guidance, supervision 
and problem solving to ensure smooth functioning/operations and achievement of operational 
and strategic goals. Health and safety, along with ensuring adherence to all related regulations 
are paramount to this role. 
 
About You 
â You are passionate about being part of the solution to the housing insecurity crisis in the 

Niagara Region 
â Your experience gives you a strong understanding of the complexities and opportunities 

around homelessness and empathy and compassion for those impacted 
â You enjoy connecting with people, and in particular know how to encourage, support and 

hold accountable shelter residents and staff 
â You are passionate about supporting people, seeing people engage in community and 

helping people to move toward their best version of themselves 
â You have a thorough understanding of the regulations, policies and procedures impacting 

the shelter, and know how to use the knowledge effectively to serve our residents well 
â Others note your strong work ethic, commitment and ability to get things done in a 

relational way 
â As with any of our staff roles, we’re looking for someone with Character that pursues 

Christ, Competency to do the job, Chemistry that gels with our staff, and a solid fit with 
our Culture. 

 
Role Requirements 
 • Aligned with the Christian values of Southridge Community Church and are eager to be a 

part of living out our mission and vision in the community 
 • A strong understanding of the complexities around housing insecurity, and a deep 

compassion and commitment to serving all kinds of people 
 • A solid understanding of the rules and regulations impacting the organization and the 

overall shelter system in the Niagara Region 
 • Experience working within a trauma-informed care framework 
 • A systems thinker who knows how to put the right procedures in plan to serve people well 
 • Strong verbal communicator, and the ability to exhibit the right balance of compassion and 

accountability depending on the situation 
 • Strong organizational and management skills, and an ability to follow through and get things 

done 
 • Creative and flexible problem solver 


 
 • Leads with a positive and people-centred approach who stays calm in all situations 
 • A demonstrated history of leadership in the shelter system; minimum 3-5 years of 

experience 
 • Proven proficiency in Word, Excel, and electronic file management 
 • Requirement to work weekends and evenings if and as needed 
 
Role Responsibilities 
Lead a High Performing Staff: 

 • Provide effective management to direct reports, including recruitment, selection, 
onboarding, training, performance reviews and performance management 

 • Ensure ongoing training and feedback for shelter staff related to our values and 
priorities in the work 

 • Ensure all scheduling is completed and maintained, and provide shift coverage as 
needed 

 • Resolve conflict effectively and promptly 
 • Promote unity and cohesiveness in our broader homelessness services team 
 • Develop staff in a personalized manner to ensure a progression of readiness for new 

roles as they become available 

Provide Organizational Structure: 
 • Provide acute crisis response and real-time support for Resident Services Coordinators 

and supplementary support to the Southridge NASO worker. 
 • Ensure intake, diversion and departure/suspensions decisions are fair, safe, and 

reflective of our vision/values and centralized shelter standards 
 • Work closely with our Homelessness Services management team to deliver a housing-

focused shelter model that support clients along a continuum of service 
 • Maintain up to date knowledge of hostel health and safety standards, regulations, 

policies and procedures; and ensures they are lived out through the residents, staff and 
volunteers 

 • Ensure the shelter has proper IT support 
 • Ensure the shelter has proper maintenance and support 

Administrative Duties: 
 • Through front-line staff, ensure all residents are provided with the dignity and support 

needed 
 • Provide quarterly and ad hoc statistics as requested by the Executive Director 
 • Ensure all policies and procedures documentation are maintained and accessible to all 

appropriate individuals 
 • Order the required supplies for the residents and running of the Shelter 
 • Adhere to budget as outlined by the Executive Director for the areas within this role’s 


 
scope (i.e. shelter supply expenditures) 

 • Ensure that Shelter Notes, HIFIS usage, intake/outtake sheets, etc. are completed in an 
accurate and timely manner as required. 

 
Other Duties: 

 • Represent the Shelter Floor on the Homelessness Services Management Team 
 • Represent Southridge at Housing Focused Shelter Working Group and other tables as 

required 
 • Coordinate (and participate) in on-call rotation 

 
Accountabilities 

 • Ensure support coverage at all times 
 • Ensure all frontline staff have up to date training and certifications 
 • Minimal staff turnover and negative staff exits 
 • Healthy team culture (assessed through formal and informal feedback pathways) 
 • Minimal critical incidents (law enforcement calls, overdoses, transmission of 

communicable disease) 

Relationships 
Reports to: Homelessness Services Executive Director 
Direct Reports: Resident Services Coordinator Team 
 
Hiring Statement 
We strongly encourage people of all ethnicities, identities and abilities who love Jesus and are 
aligned with our vision and values, to consider applying for a staff role. 
We strive to achieve equality in the workplace, which means no one will be denied employment 
opportunities or benefits for reasons unrelated to fit for a role. We also understand 
employment equity means more than treating individuals in the same way but requires special 
measures and the accommodation of differences. In this way, we are following Jesus in our 
hiring practices to create a diverse and inclusive workplace reflecting the body of Christ. 
 
Application Process 
Interested candidates can submit their cover letter and resume to 
<a href="mailto:careers@southridgechurch.ca" target="_blank">careers@southridgechurch.ca</a>. Southridge Community Church thanks all candidates for their 
interest. However, only those applicants selected for an interview will be contacted. 
 
This role will remain posted until it is filled.

Southridge Church

Shelter Manager

Reporting to the Director, Plant Responses and the Environment, the Senior Research Technician will coordinate and implement trials related to urban forestry projects for the Plant Responses and environment program.&nbsp; This role will coordinate, plan, monitor project timelines, assist with monitoring project budgets, and coordinate directly with Vineland research collaborators.&nbsp;The Senior Research Technician will work closely with other scientific and technical staff at Vineland, as well as external partners, to enable a multidisciplinary approach to research and project delivery.What you’ll do…<ul><li>With the guidance of the Director, execute projects related to urban forestry challenges including tree nursery projects.&nbsp;</li><li>Coordinate the Greening the Landscape Research Consortium:<ul><li>Implement research activities, plan and assign tasks to junior technical staff to complete projects on time and on budget.</li><li>Facilitate Consortium operations to ensure high quality outcomes as it relates to program operational needs.</li><li>Contribute toward the development of program materials, including standard operating procedures (i.e. Consortium Operating Manual) and best practices.</li><li>Support the development and implementation of new collaboration methods and approaches designed to improve the effectiveness and efficiency of Consortium operations.</li><li>Coordinate the organization, management and integration of data and information related to the Consortium program.&nbsp;</li><li>Instrumental in knowledge transfer of Consortium activities and research results, including the coordination of on-line and in-person events, writing of articles for trade journals, and upkeep of shared files/folders with Consortium members.&nbsp;</li></ul></li><li>Responsible for maintaining structure and organization of project management processes as required by the Director.</li><li>Work together with the Director and PRE scientists to:<ul><li>Provide support with proposal work plan and budget development for incoming projects.</li><li>Provide support with optimization and adoption of new services/techniques.</li><li>Implement additional urban forestry research projects which may be related to improving current standards and practices in the industry for topics as varied as green roofs, tree nursery production, vertical forests, food forests, and miniforests.&nbsp;</li></ul></li></ul>What we need from you…Qualifications<ul><li>BSc in Forestry, Environmental Science, Ecology or similar degree</li><li>Minimum of 2-3 years of professional experience in research&nbsp;environments.</li><li>A Master’s Degree (M.Sc., M.A., M.S. or equivalent) is considered an&nbsp;asset.</li></ul>Knowledge&nbsp;and&nbsp;Skills<ul><li>Excellent project management skills, with a passion for organizing and tracking research activities.</li><li>Experience in urban forestry, with a good understanding of tree species and physiology.</li><li>Strong familiarity with different sectors of the urban tree value chain, particularly tree nursery functions.</li><li>Excellent organizational skills and ability to function effectively under time constraints.</li><li>Strong communication and interpersonal skills that facilitate clear, confident interactions and knowledge exchange with technical and non-technical teams.</li><li>Experience implementing multiple on-going projects at the same time.</li></ul>(*A more comprehensive position outline is available upon request.)Why work for us…Our people are the most important asset in achieving our goals and are known in the world for their excellence in science and entrepreneurship. Our staff enjoys an exciting and challenging work environment noted for collaboration and knowledge sharing.Vineland strives to create an environment that brings the power of diversity to life.&nbsp; We welcome applications from all qualified candidates including women, Indigenous peoples, members of visible minorities and racialized groups, persons with disabilities, persons of the 2SLGBTQIA+ community, and others.&nbsp; In accordance with all applicable provincial accessibility standards, accommodations are available upon request for candidates taking part in all aspects of the recruitment, selection and/or assessment process.And there’s more…<ul><li>Flexible work arrangement</li><li>Competitive Salary</li><li>Comprehensive health benefits</li><li>RRSP Matching Plan</li><li>Paid vacation</li><li>Employee perks</li><li>Company Events</li></ul>If Selected:If you are selected to join Vineland, you will be required to present proof of education (original transcripts/credentials).&nbsp; Credentials obtained outside of Canada require an evaluation to determine the Canadian educational equivalence.&nbsp; This evaluation must support the educational requirements for the position as a condition of employment.&nbsp; For further information, visit World Education Services at:&nbsp; <a href="http://www.wes.org/ca" target="_blank">http://www.wes.org/ca</a>.About Us…Vineland is located at&nbsp;4890 Victoria Avenue North*, Vineland Station, Ontario, Canada.(*Please note that this location is not accessible by public transportation.)Vineland is situated on treaty lands. These lands are steeped in the rich history of the First Nations including the Hatiwendaronk, the Haudenosaunee, the Anishinaabe and the Mississaugas of the Credit First Nation. Many First Nations, Métis and Inuit people from across Turtle Island live and work in Niagara today. Vineland stands with all Indigenous people, past and present, in promoting the wise stewardship of the lands on which we live. As treaty people, residents, and caretakers, we are committed to continuous learning and a deep respect for Indigenous people, culture and history.We look forward to hearing from you!&nbsp; Submit your application online and quote reference #JP-26-2025 to:Website:&nbsp;<a href="http://www.vinelandresearch.com" target="_blank">www.vinelandresearch.com</a>E-mail:&nbsp; <a href="mailto:careers@vinelandresearch.com" target="_blank">careers@vinelandresearch.com</a>We appreciate all applications received; however, only candidates selected for an interview will be contacted.For more information on Vineland Research and Innovation Centrevisit us at&nbsp;<a href="http://www.vinelandresearch.com" target="_blank">www.vinelandresearch.com</a>.

Vineland Research and Innovation Centre

Senior Research Technician (Coordinator), Urban Forestry

As an award-winning leader in the developmental services sector, Bethesda is a community of support that inspires, encourages and empowers children, youth, and adults with special needs to live fulfilled lives. We value respect, diversity and inclusivity, collaboration and compassionate quality service.&nbsp;Bethesda is currently recruiting for a Full-Time Director of Adult Clinical Services to join our Senior Leadership Team.The Director of Adult Clinical Services will be responsible for the overall operation of all adult clinical related services.&nbsp; The Director will lead through a participative approach where possible and appropriate.&nbsp; The Director will employ a leadership methodology that is consistent with Bethesda’s Mission, Vision and Values.This position will be based at the Schmon Parkway location but travel will be required throughout Niagara, Hamilton, Brant, Haldimand and Norfolk.&nbsp;As the Director, Adult Clinical Services you will be expected to lead all operations to achieve established strategic priorities while maintaining or achieving established service targets.&nbsp; You will ensure all Adult Clinical operations achieve established financial targets while maintaining the focus of operations on the person receiving service.&nbsp; You will ensure that all operations provide quality, clinically sound, trauma informed services that ultimately improve the quality of life for people.&nbsp; You will inspire, hold accountable and guide all staff in a manner that is consistent with our Mission, Vision and Values.As a member of the Senior Leadership team, you will report directly to the Chief Executive Officer and be involved in key organizational decisions and expected to lead with an organizational lens.&nbsp; You will lead in a manner that ensures the organization continues to lead the Developmental Services sector while ensuring appropriate risk management processes are engaged as we continue to focus on the individuals receiving services.&nbsp; You will foster and build our culture.You possess a University Degree in a related field with preference being given to those with a relevant Master’s degree.&nbsp; You have previously led large staffing groups with a focus on strategic priorities in a senior leadership capacity.&nbsp; Previous experience within a similar role within the Developmental Services Sector is a definite benefit.Why Join Us?<ul><li>Bethesda offers staff competitive wages, career advancement, First Aid and Safety Care training as well as the option of joining our HOOPP Pension Plan (<a href="https://hoopp.com/" target="_blank">https://hoopp.com/</a>) and benefits.&nbsp;</li><li>We foster an award winning culture that encourages continuous professional development and growth through tuition reimbursement on approved continuing education and reimbursement opportunities on position specific memberships and licenses.</li><li>We offer company perks such as retail and gym membership discounts, an Employee Assistance Program and a Bethesda Rewards Program</li></ul>

Bethesda

Director, Adult Clinical Services

ABOUT THE PAC&nbsp;The FirstOntario Performing Arts Centre (PAC) is a vibrant cultural hub and charitable organization located in downtown St. Catharines, the largest city in the Niagara Region of Ontario, Canada. The PAC aims to engage people in exceptional live arts experiences and to enrich the lives of the citizens of St. Catharines and the Niagara region, while providing a world-class venue for local, national and international artists and community arts organizations to flourish. The PAC opened its doors in 2015 as part of a transformative effort to rejuvenate St. Catharines’ downtown area. and has been a key catalyst for downtown development and an economic driver for Niagara, with over 40 new businesses opening with an economic spin-off of $17 million. The PAC team believes that healthy communities are built through arts and cultural engagement, and that our individual and collective identities are shaped through the stories told. They engage audiences across the Niagara region and work to remove barriers for under-served community members to experience the arts.The PAC features&nbsp;four performance venues: Partridge Hall, Recital Hall, Robertson Theatre, The Film House as well as the outdoor The Mann Raceway Plaza. Current PAC programs include: PAC Presents Live Performance Series, The Film House - an indie film house offering unique films and community screenings in a modern cinematic environment as well as facilitated community discussions, imPACt Education Series and access initiatives such as Pay-What-You-Can, discounted ticket prices for patrons under 30 years of age and partnership with the CANOO program to provide newcomers with access to free performing arts and film experiences. The PAC employs 27 full-time staff, 48 part-time staff, a pool of IATSE union workers and over 75 engaged and dedicated volunteers.THE OPPORTUNITYLocated in the heart of Niagara’s vibrant cultural corridor, the FirstOntario Performing Arts Centre (PAC) is a flagship destination for more than 100,000 visitors and hundreds of artists annually. Now celebrating its 10th anniversary, the PAC is ready to deepen relationships with the talented artists and arts organizations in the region as it continues to play a vital role in enriching the region’s creative and civic life.&nbsp;The PAC presents a diverse range of programming, from popular to provocative, including signature initiatives such as the 2026 Art in Action: Climate Festival, which will feature Edward Burtynsky’s In the Wake of Progress, Ailey II, Elisapie, Tom Morello, Tenille Towns, the Tenors and more. These bold artistic undertakings reflect the PAC’s commitment to creative leadership and impact.&nbsp;This is an exciting opportunity for a skilled, collaborative, forward-thinking Marketing and Communications Manager to join the PAC team. This organized, adaptive professional will efficiently execute multiple marketing channels, enhancing engagement and resonance throughout the Niagara region and beyond.THE ROLEReporting to the Director of Marketing and Engagement, the Marketing and Communications Manager is responsible for fostering and building on the relationship between the PAC and the public. Responsibilities include leading the marketing and communications team in promoting events, programs, activities, facilities, and branding, by developing and implementing marketing strategies that are analytically driven and aligned with the PAC’s strategic direction.&nbsp;The Marketing and Communications Manager should be aware of and consider arts market research and analysis when designing marketing strategies and plans. They will develop and tactically roll out customer-oriented marketing campaigns, promotional materials, and deliverables on time and on budget, while meeting revenue targets. Astute financial management is integral to this role.To ensure marketing strategies are integrative and responsive to the goals of the PAC, the Marketing and Communications Manager will skillfully collaborate with key positions both within their department and inter-departmentally. The Marketing and Communications Manager is also expected to utilize innovative marketing channels to target new and existing segments and help to drive meaningful audience, visitor, and membership growth and engagement.To be successful in this position, the Marketing and Communications Manager must be an effective relationship builder who is creative, analytical, self-driven and strategically focused.Duties and Responsibilities:Marketing and Communications Planning and Execution<ul><li>Work with the Director of Marketing and Engagement to design, develop, and execute marketing and communications strategies that are both customer-focused and data-driven. </li><li>Oversee the implementation of all media relations efforts on behalf of the PAC.</li><li>Lead and execute marketing campaigns.</li><li>Manage the outsourcing of all graphic design and video editing requirements and liaise with all advertising and promotions vendors.</li><li>Manage key performance indicators (KPIs) and metrics.</li><li>Identify new opportunities to enhance marketing and communications initiatives.</li><li>With guidance from the Director of Marketing and Engagement, set and administer the annual marketing and sponsorship budget.</li></ul>Marketing &amp; Communications Team Management<ul><li>Oversee the work and performance of the team in a manner that promotes working cohesively and collaboratively within the department as well as inter-departmentally.</li><li>Effectively communicate to the team the department goals and objectives while also seeking to provide them with the tools and resources to perform their respective jobs at an optimal level.</li><li>In partnership with the Director of Marketing and Engagement, recruit, select, train and develop team members. </li><li>Mentor, coach, and support team members in their day-to-day responsibilities, and in the achievement of their departmental and job-specific objectives, through effective performance evaluation processes.&nbsp;</li></ul>Internal &amp; External Collaboration &amp; Relationship Management&nbsp;<ul><li>Develop a close and collaborative working relationship with the Ticketing Services Manager to ensure that box office, marketing, and communications strategies are responsive to changes in market trends. </li><li>Provide support to fund development team around communications strategies and campaigns with compelling collateral and impact messaging to inspire the PAC’s growing family of supporters.</li><li>Support the PAC’s organizational needs by conceptualizing, designing, and producing signage, marketing assets, and other creative materials that align with brand standards and enhance audience engagement.</li><li>Work collaboratively with various departments to promote the PAC events.</li><li>Be a key PAC advocate by building strong, effective relationships within the community.&nbsp;</li></ul>Research, Analysis &amp; Digital Marketing Management<ul><li>Working with the Director of Marketing and Engagement, conduct audience research to inform strategies</li><li>Audit the marketing needs for various departments to produce increasingly effective and innovative marketing programs and materials, including the website. </li><li>Oversee and manage the effectiveness of strategies, programs, and platforms. </li><li>Develop and oversee the integration of digital media marketing strategies.</li><li>Track and measure the success of marketing strategies and initiatives through data analysis to provide ROI reporting.</li></ul>Qualifications<ul><li>At least five (5) years’ experience in a managerial marketing role, leading teams and being accountable for the design and execution of marketing and/or communications budgets and strategies required.</li><li>Experience working with audience, ticketing, and CRM systems, required. (AudienceView, preferred). </li><li>Bachelor’s degree or diploma in marketing, advertising, communications, or a related field, preferred. </li><li>Experience working for a professional performing arts centre or major entertainment venue, preferred.</li><li>Established portfolio of media and PR contacts, an asset.&nbsp;</li></ul>Required Knowledge, Skills and Abilities:<ul><li>Ability to build working relationships and meaningfully collaborate with internal and external contacts. </li><li>Extensive knowledge of marketing strategies, channels, branding and best marketing practices.</li><li>Strong copywriting, budget development and negotiation skills. </li><li>Ability to effectively analyze and interpret marketing data. </li><li>Ability to manage, motivate and evaluate the work of a team.</li><li>Knowledge of and experience with digital and print marketing, content marketing, and social media marketing platforms and systems. </li><li>Proficiency with HTML, content management systems, and design software.</li></ul>WORKING CONDITIONS:<ul><li>Open office setting, primarily.</li><li>Must function effectively in high pressure environment bearing a great responsibility for the work completed by those supervised. </li><li>Decisions made take into consideration the direct impact on team members, customers, and overall organizational success</li></ul>OUR PAC EMPLOYEE PROMISE&nbsp;Working at the PAC means embracing the values of collaboration, creativity, care, and continued learning. We offer a robust health and dental benefits plan including an employee assistance program and extended health care, pension plan, opportunities for learning and growth and vacation flexibility. The PAC is a casual, creative environment that offers an open-concept, pet-friendly workplace, supports flexible work schedules and believes in the importance of a healthy work-life balance.&nbsp;DIVERSITY, EQUITY AND INCLUSIONAt the FirstOntario Performing Arts Centre, a diverse, inclusive, and equitable workplace is one where all employees and volunteers, whatever their gender, race, ethnicity, national origin, age, sexual orientation or identity, education, or disability, feels valued and respected. Managers commit to a nondiscriminatory leadership and provide equal opportunity for employment and advancement in their department, programs, and work environment. All the PAC employees will respect and value diverse life experiences and heritages and ensure that all voices within their team and the FirstOntario PAC are valued and heard.HEALTH AND SAFETYAll employees will be expected to follow all company policies and procedures with regards to Health &amp; Safety. A worker shall work in compliance with the provisions of this Act and the regulations; use or wear the equipment, protective devices, or clothing that the worker's employer requires to be used or worn. A worker must report to their employer or supervisor the absence of or defect in any equipment or protective devices of which the worker is aware and which may endanger himself, herself, or another worker; and report to their employer or supervisor any contravention of this act or the regulations or the existence of any hazard of which he or she knows. No worker shall remove or make ineffective any protective device required by the regulations or by their employer, without providing adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately; use or operate any equipment, machine, device or thing or work in a manner that may endanger themselves or any other worker; or engage in any prank, contest, feat of strength, unnecessary running or rough and boisterous conduct.&nbsp; A worker is not required to participate in a prescribed medical surveillance program unless the worker consents to do so. (OHSA Sec. 27)&nbsp;HOW TO APPLY&nbsp;If you think your experience and career aspirations are aligned with this opportunity – please send your cover letter and resume to&nbsp;<a href="mailto:hiring@firstontariopac.ca" target="_blank">hiring@firstontariopac.ca</a>&nbsp;with the subject title “Marketing and Communications Manager”.The FirstOntario Performing Arts Centre is an equal-opportunity employer, and we believe that our organization is stronger when we have a team that reflects our region’s diversity.&nbsp;We encourage applications from all qualified individuals and will consider accessibility accommodations to applicants upon request.

7 Full Time Jobs in Regional Municipality of Niagara