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JOB POSTING - AMETHYST OPERATIONS COORDINATOR POSITIONHours: Full-time (35 hours/week)Duration: Permanent ($57,584.80 annually)Location: Ottawa areaDeadline: Applications due by January 30, 2025, 5pm ESTUnion: PSAC-UNE Local (70400)Amethyst Centre Ottawa is looking for an Operations Coordinator to support the essential functioning and success of the organization and its ability to serve the community.The Operations Coordinator maintains a global overview of Amethyst’s operations and is responsible for essential administrative tasks related to Amethyst’s operational health. The Operations Coordinator aids and facilitates positive connection and communication within and beyond the Collective. The Operations Coordinator works closely with staff, board, community groups, and funders to advocate for the needs of the organization and promote Amethyst’s unique perspectives on mental health and addictions care.  Amethyst is a modified feminist collective and there is no hierarchical management structure. The Board of Directors is the employer and participates collaboratively with all staff in management functions. There is a strong need to multi-task and work in an environment with competing priorities. The successful candidate must be highly self-motivated to work independently and has a key role on our small but mighty team.WHAT YOU’LL DO<ul><li>Participate in a strong, thriving Collective and advance our core values (for all Amethyst employees):</li><li>Grounded in an understanding of trauma-informed approaches to addiction and mental health in order to serve our unique community</li><li>Strengthen the Collective by seeking creative approaches to issues and conflicts as they arise, respecting diverse perspectives and lived experiences</li><li>Apply a consensus-based approach to decision making, employing active listening, compromise, feminist and an anti-oppressive lens at all times</li><li>Shares responsibility for Amethyst’s objective to fully embody its values of anti-racism, anti-oppression, diversity, equity and inclusion at the organizational level</li><li>Promote Amethyst’s unique perspectives on mental health and addictions care</li><li>Aid in facilitating the core functioning of the organization:</li><li>Strategic pursuit of new and renewed funding opportunities</li><li>Office management and coordination of HR functions, in conjunction with the Financial Coordinator</li><li>Coordinating and overseeing building maintenance</li><li>Maintain Amethyst Centre Ottawa’s voice and presence in the Ottawa Health Team (OHT)</li><li>Coordination and administrative support for the Board of Directors</li><li>Provide strategic oversight</li><li>Work collaboratively with staff and board in pursuit of long-term planning and success</li><li>Key point of contact for external stakeholders including funders and partner organizations</li><li>Participate as a standing member of the internal Management committee, Finance committee, Strategic Planning committee, and other committees as required</li><li>Build strong relationships with colleagues, board members, and external partners</li></ul>WHAT WE’RE LOOKING FOR IN A CANDIDATEAmethyst is seeking an individual who can contribute to the diversity of Amethyst’s team and its inclusive and anti-oppressive practices. The successful candidate will have a strong ability to collaborate, outstanding communication skills and approaches problems creatively.SKILLS AND EXPERIENCE:<ul><li>Strong leadership skills</li><li>Ability to thrive in a self-directed and non-hierarchical environment</li><li>Strong interpersonal skills including collaboration and consultation as part of a team</li><li>Bilingual (English and French) essential; written and oral</li><li>Proven commitment to self-development in the principles of anti-racism, anti-oppression, diversity, equity and inclusion</li><li>Proven ability to apply an intersectional lens to your work to achieve anti-oppression in practice</li><li>Excellent communications skills, both verbal and written</li><li>Ability to represent the organization to a variety of audiences</li><li>Relevant demonstrated experience with similar duties, e.g. coordinating, organizing, oversight</li><li>Preference given to candidates with experience in financial management, including funding proposals, and building budgets</li></ul>WHY WORK FOR AMETHYST CENTRE OTTAWA?ABOUT USAmethyst Centre Ottawa, founded in 1979, is a day treatment program offering alternative addiction services to women and gender diverse individuals in the Ottawa area. Our goal is to support folks’ empowerment in addressing challenges in their relationships with substance-use and gambling. This is supported by making direct links between substance use/gambling, gender-based violence/trauma, and the impacts of oppression.We are a unionized non-profit organization operating as modified feminist collective to provide a range of services to our communities based on core values of anti-oppressive practice and client-centered care. Operating as a modified feminist collective allows Amethyst to stay grounded with the communities we work with and for, meaning the collective adapts and changes through the consensus model and based on community needs. Operating as a collective also allows for engagement with our core values from all levels of the collective’s functioning, operations and services.Amethyst provides a variety of day-treatment services (including individual therapy, group therapy, workshops, and community engagement), health promotion services (community partnerships and engagement through workshops and events), community engagement, and public education.WHAT WE OFFERAt Amethyst we are passionate about providing excellent service to our communities. We have been doing so as a Collective for over forty years. Our permanent employees are compensated on an equal basis at a rate of 5% of their bi-weekly gross going to our pension plan which is matched by Amethyst. Our employees benefit from a generous benefits package and a commitment to overall health and wellness and work life balance that includes generous annual leave as well as other (sick leave, family leave and mental health days leaves).APPLICATION PROCESSAmethyst welcomes and encourages applications from members of equity seeking groups including women, transgender, non-binary, and LGBTI individuals; First Nations, Metis, and Inuit individuals, persons with disabilities, and members of racialized and marginalized groups. We believe our work is stronger when it benefits from the experience, knowledge and wisdom of people who have faced systemic barriers and encourage applications from qualified candidates who have lived experience as a member of historically underrepresented communities.We welcome candidates whose skills and experience are gained through any combination of formal work experience, informal or formal volunteer or unpaid work experience.If you are looking to use your skills and knowledge to support, strengthen and grow our small organization and its impact we encourage you to apply.Amethyst Centre Ottawa is committed to providing an inclusive and barrier free experience to applicants with accessibility needs. Requests for accommodation can be made at any stage during the recruitment process.Together with your resume (in French or English), please forward a 1-page cover letter (in French and English) that includes your responses to the following questions:<ul><li>How do you relate to Amethyst Centre Ottawa’s mission?</li><li>How would your skills and experiences (personal and professional) translate into success in this position?</li><li>What does working in a Collective mean to you?</li></ul>We thank you for your interest. We will accept applications until January 30, 2025, at 5pm. We will offer interviews to select candidates by February 8, 2025. Kindly note that only applicants selected for an interview will be contacted.Submit applications to: <a href="mailto:hr@amethyst-ottawa.org" target="_blank">hr@amethyst-ottawa.org</a> with Amethyst Operations Coordinator Position in the subject line.**OFFRE D’EMPLOI - COORDONNATEUR·TRICE DES OPÉRATIONS D’AMETHYSTHeures: Temps plein (35 heures/semaine)Durée:        Permanent (57 584,80$ annuel)Location:    OttawaÉchéance:  Candidatures acceptées jusqu’au 30 janvier 2025, 17h ESTSyndicat:    AFPC-UNE Locale (70400)Le Centre Amethyst d’Ottawa est à la recherche d’un · e coordonnateur·trice des opérations pour soutenir le bon fonctionnement et le succès de l’organisation, ainsi que sa capacité à répondre aux besoins de la communauté.La personne à la coordination des opérations maintient une vue d’ensemble du fonctionnement d’Amethyst et est responsable de tâches administratives essentielles liées à la santé organisationnelle du Centre. Elle facilite et soutient une communication positive et des liens solides au sein du Collectif et au-delà. Elle collabore étroitement avec l’équipe, le conseil d’administration, les groupes communautaires et les bailleur·euse·s de fonds afin de défendre les besoins de l’organisation et de promouvoir les perspectives uniques d’Amethyst en matière de santé mentale et de services en dépendances.Amethyst est un Collectif féministe modifié et ne comporte pas structure de gestion hiérarchique. Le conseil d'administration est l'employeur et participe en collaboration avec le personnel pour assurer les fonctions de gestion. Le rôle de la personne coordonnatrice des opérations remplit plusieurs des fonctions assurées par une direction générale et une adjointe exécutive dans un environnement non collectif. Il est nécessaire d'effectuer plusieurs tâches simultanées et de travailler dans un environnement où les priorités sont concurrentes. La personne retenue doit être très motivée pour travailler de façon autonome et jouer un rôle clé au sein de notre petite équipe dynamique et engagée.CE QUE VOUS FEREZ1. Participer à un collectif fort et prospère et faire progresser nos valeurs fondamentales (pour tous les employés d'Amethyst) :<ul><li>S'appuyer sur une compréhension des approches de la toxicomanie et de la santé mentale fondées sur les traumatismes afin de servir notre communauté unique.</li><li>Renforcer le Collectif en cherchant des approches créatives aux problèmes et aux conflits qui se présentent, en respectant les diverses perspectives et expériences vécues.</li><li>Appliquer une approche consensuelle à la prise de décision, en ayant recours à l'écoute active, au compromis et à une optique féministe et anti-oppressive en tout temps.</li><li>Partager la responsabilité de l'objectif d'Amethyst d'incarner pleinement ses valeurs d'antiracisme, d'anti-oppression, de diversité, d'équité et d'inclusion au niveau organisationnel.</li></ul>2.Assurant la coordination générale de l’équipe, du conseil d’administration et des opérations :<ul><li>Effectuer la recherche stratégique d'opportunités de financement nouvelles et existantes.</li><li>Gérer le bureau et coordonner les fonctions de ressources humaines (le personnel travaille à distance depuis la pandémie de COVID-19 et la date de retour en personne au bureau place n'est pas connue à l'heure actuelle).</li><li>Coordonner et superviser l’entretien du bâtiment hébergeant les bureaux.</li><li>Maintenir la voix et la présence du Centre Amethyst d’Ottawa au sein de l’Équipe Santé Ottawa (ESO).</li><li>Coordonner et offrir le soutien administratif au conseil d’administration.</li></ul>3. Assurer une supervision stratégique :<ul><li>Travailler en collaboration avec le personnel et le conseil d'administration pour la planification et du succès à long terme.</li><li>Être le principal point de contact pour les parties prenantes externes, notamment les bailleurs de fonds et les organisations partenaires.</li><li>Participer en tant que membre permanent du comité de gestion interne, du comité des finances, du comité de planification stratégique et d'autres comités, le cas échéant.</li><li>Établir de solides relations avec les collègues, les membres du conseil d'administration et les partenaires externes.</li></ul>CE QUE NOUS RECHERCHONS CHEZ VOUSAmethyst est à la recherche d’une personne capable de contribuer à la diversité de son équipe ainsi qu’à ses pratiques inclusives et anti-oppressives. La personne retenue devra faire preuve d’une grande capacité de collaboration, posséder d’excellentes compétences en communication et aborder les problèmes de manière créative.COMPÉTENCES ET EXPÉRIENCE RECHERCHÉES :<ul><li>Solides compétences en matière de leadership.</li><li>Une capacité à évoluer dans un cadre de travail autonome et non hiérarchisé.</li><li>Solides compétences interpersonnelles, notamment en matière de collaboration et de consultation au sein d'une équipe.</li><li>Bilinguisme (anglais et français) essentiel, à l’écrit et l’oral.</li><li>Engagement avéré à se perfectionner dans les principes d'antiracisme, d'anti-oppression, de diversité, d'équité et d'inclusion.</li><li>Capacité avérée à appliquer une optique intersectionnelle à votre travail afin de réaliser l'anti-oppression dans la pratique.</li><li>Excellentes capacités de communication, tant à l'oral qu'à l'écrit</li><li>Capacité à représenter l'organisation auprès de divers publics.</li><li>Expérience pertinente et démontrée dans des fonctions similaires, par exemple la coordination, l'organisation et la supervision.</li><li>Préférence accordée aux candidat·e·s ayant une expérience en gestion financière, notamment dans la rédaction et la gestion de subventions.</li></ul>POURQUOI TRAVAILLER POUR LE CENTRE AMETHYST D'OTTAWAÀ PROPOS DE NOUSLe Centre Amethyst d’Ottawa, fondé en 1979, est un programme de traitement de jour qui offre des services alternatifs en matière de toxicomanie aux personnes de la région d'Ottawa qui s'identifient à des femmes ou dont le sexe est différent. Notre objectif est de favoriser l'autonomisation des personnes pour qu'elles puissent relever les défis de leur relation avec la consommation de substances et le jeu. Pour ce faire, nous établissons des liens directs entre la toxicomanie et le jeu, la violence et les traumatismes fondés sur le genre, et les effets de l'oppression.Nous sommes une organisation à but non lucratif syndiquée qui fonctionne comme un collectif féministe modifié afin de fournir une gamme de services à nos communautés en se fondant sur les valeurs fondamentales de la pratique anti-oppressive et des soins axés sur le client. Le fait de fonctionner comme un collectif féministe modifié permet à Amethyst de rester enraciné dans les communautés avec lesquelles et pour lesquelles nous travaillons, ce qui signifie que le collectif s'adapte et change grâce au modèle de consensus et en fonction des besoins de la communauté. Notre fonctionnement comme un collectif nous permet également de respecter nos valeurs fondamentales à tous les niveaux du fonctionnement, des opérations et des services du collectif.Amethyst offre une variété de services de traitement de jour (y compris la thérapie individuelle, la thérapie de groupe, les ateliers et l'engagement communautaire), des services de promotion de la santé (partenariats communautaires et engagement par le biais d'ateliers et d'événements), l'engagement communautaire et l'éducation du public.CE QUE NOUS OFFRONSAu Centre Amethyst, nous sommes passionnées par la prestation d'excellents services à nos communautés. Nous le faisons en tant que collectif depuis plus de quarante ans. Notre équipe permanente employée est rémunérée sur une base égale, à raison de 5 % de leur salaire brut à la quinzaine pour notre régime de retraite, auquel Amethyst verse un montant équivalent. L’équipe bénéficie également d'un ensemble d'avantages sociaux généreux et d'un engagement à l'égard de la santé et du bien-être général et de l'équilibre entre la vie professionnelle et la vie personnelle, qui comprend des congés annuels généreux ainsi que d'autres congés (congés de maladie, congés pour raisons familiales et congés pour raisons de santé mentale).PROCESSUS DE CANDIDATURESAmethyst accueille et encourage les candidatures de membres de groupes en quête d'équité, notamment les femmes, les personnes transgenres, non binaires et LGBTQ2+, les membres des Premières nations, les Métis et les Inuits, les personnes handicapées et les membres de groupes racialisés et marginalisés. Nous croyons que notre travail est plus fort lorsqu'il bénéficie de l'expérience, des connaissances et de la sagesse de personnes qui ont fait face à des obstacles systémiques et nous encourageons les candidatures de personnes qualifiées qui ont une expérience vécue en tant que membre de communautés historiquement sous-représentées.Nous accueillons les candidats dont les compétences et l'expérience sont acquises par toute combinaison d'expérience professionnelle formelle, de bénévolat informel ou formel ou d'expérience de travail non rémunéré.Si vous cherchez à utiliser vos compétences et vos connaissances pour soutenir, renforcer et développer notre petite organisation et son impact, nous vous encourageons à postuler.Le Centre Amethyst d’Ottawa s'engage à offrir une expérience inclusive et sans obstacles aux candidats ayant des besoins en matière d'accessibilité. Les demandes d'adaptation peuvent être faites à n'importe quelle étape du processus de recrutement.Veuillez nous envoyer votre curriculum vitae, en français ou en anglais, accompagné de votre lettre de motivation d’une page, en français et en anglais et qui inclut vos réponses aux questions suivantes :<ul><li>Quel est votre lien avec la mission du Centre Amethyst d’Ottawa ?</li><li>Comment vos compétences et vos expériences (personnelles et professionnelles) vous permettraient-elles de réussir dans ce poste ?</li><li>Que signifie pour vous le fait de travailler dans un collectif ?</li></ul>Nous vous remercions de votre intérêt. Nous accepterons les candidatures jusqu’au 30 janvier &nbsp;2025 à 17 h. Nous offrirons des entrevues à certaines personnes sélectionnées d’ici le 8 févirer 2025. Veuillez prendre note que seules personnes sélectionnées seront convoquées en entrevues.Veuillez soumettre votre candidature à : <a href="mailto:hr@amethyst-ottawa.org" target="_blank">hr@amethyst-ottawa.org</a> avec la mention de Coordonnateur·trice des opérations – Centre Amethyst d’Ottawa dans l’objet.

Amethyst Women's Addiction Centre

Amethyst Centre Ottawa

Operations Coordinator

About The Career Foundation:&nbsp;The Career Foundation is a dynamic non-profit organization that offers a wide range of employment, training, and HR services to job seekers and employers. Since its inception in 1988, The Career Foundation has steadily expanded its services. Operating out of multiple locations, we now help thousands of people each year successfully accomplish their employment goals. Our team of dedicated professionals has described The Career Foundation as caring, compassionate, innovative, and team-oriented. For more information about us and our services, please visit our website at <a href="http://www.careerfoundation.com/" target="_blank">CareerFoundation.com</a>.Some of the benefits and features available to our employees include:&nbsp;<ul><li>Competitive compensation</li><li>A comprehensive health benefits plan that includes massage therapy, naturopath services, travel coverage, and much more</li><li>A comprehensive dental insurance plan</li><li>An RRSP Matching benefit</li><li>An Employee &amp; Family Assistance program</li><li>Employee wellness initiatives</li><li>Paid days off for religious observance purposes</li><li>Paid days off for personal wellness purposes</li></ul>Program &amp; Role Description: The Career Foundation operates five full-suite Integrated Employment Services Centres in North York, York, Toronto, Etobicoke, and Scarborough, providing job seekers with a comprehensive range of services, including career exploration, résumé and interview preparation, job search support, employer connections, and retention assistance. Employers partner with us for access to a diverse talent pool, community hiring events, coaching for new hires, and retention strategies. Our organization also delivers a portfolio of sector-specific and barrier-reduction employment and training programs across the Greater Toronto Area.As the Quality Assurance and Training Specialist, you will ensure that all programming is delivered at a high standard of quality and aligns with funder contracts, industry requirements, and internal performance expectations. You will lead quality monitoring and training initiatives to support adherence to guidelines and strengthen service delivery. This role includes conducting detailed quality reviews and designing targeted training interventions to close compliance gaps and enhance staff performance. You will have performance KPIs and targets assigned to you relevant to your position.Position type:Full-time (37.5 hours per week) one-year contract with excellent potential for permanencyStarting Salary:The starting annual salary for this position is $65,000.00 (or $66, 000.00 if the successful candidate holds a master's degree, full bilingualism in French, or full proficiency in Sign Language).&nbsp; &nbsp;Base Location and Travel Requirements:The designated base location for this opportunity is The Career Foundation’s North York office, located at Lawrence Ave. W. and Allen Rd. This position also requires frequent travel and onsite work at our other full-suite Employment Centres in York, Etobicoke, Toronto, and Scarborough, as well as other sites and stakeholder locations to fulfill core deliverables. A valid Ontario G driver’s licence and a reliable vehicle are required to effectively meet the frequent travel responsibilities of this position, including travel between multiple office locations and stakeholder sites across the GTHA. A company laptop, cell phone, and other equipment is provided. Mileage is reimbursed in accordance with the organization’s travel policy.Vacancy Status:This posting is for an existing vacancy.Vulnerable Sector Check:An offer of employment for this opportunity will be contingent on the incumbent providing an acceptable Vulnerable Sector Check (VSC).Use of Artificial Intelligence:Artificial intelligence (AI) is not currently used to screen, assess, or select applicants at any stage of the hiring process.Start date:As soon as possibleReporting to:Director, Quality AssuranceResponsibilities include:Quality Assurance &amp; Compliance Monitoring<ul><li>Implements and monitors quality assurance (QA) processes across all programs of The Career Foundation.</li><li>Conducts regular audits and assessments of intake, service delivery, file documentation (Employment Action Plans, job search coaching, job development documentation, retention follow-up), funding applications and claims, case notes, and client outcomes.</li><li>Reviews program-specific eligibility, funder documentation (including Better Jobs Ontario applications), and ensures submissions meet requirements.</li><li>Identifies gaps, discrepancies, or non-compliance across programs, documents issues, and recommends corrective, capacity-building actions.</li><li>Tracks trends and prepares analytical reports for management, highlighting performance risks, opportunities, and improvement plans.</li><li>Ensures all required QA documentation is captured, evidence is stored, and monthly QA audit reporting is maintained.</li><li>Performs other relevant duties as assigned.</li></ul>Training &amp; Capacity Building<ul><li>Designs, delivers, and updates training presentations and materials to support frontline staff across all program streams (intake, training, employment services, job development, retention, employer services).</li><li>Develops customized workshops, e-learning modules, desk aids, reference materials, AI-backed job aids, and refresher sessions based on audit findings, compliance trends, and performance gaps.</li><li>Provides one-on-one coaching and group training to staff across all program lines.</li><li>Maintains accurate training records, tracks staff progress, and measures training impact on compliance, service quality, and outcomes.</li><li>Stays current with updates to funder guidelines and program policies, and updates training materials accordingly.</li><li>Performs other relevant duties as assigned.</li></ul>Risk Identification &amp; Process Improvement<ul><li>Prepares audit reports and utilizes audit results and performance data to identify risks (e.g., under-performance, non-compliance, service gaps) and inefficiencies across programs.</li><li>Collaborates with program managers and operations leadership to develop process improvement strategies and implementation plans.</li><li>Monitors adherence to service standards and supports best practice sharing across program streams.</li><li>Ensures alignment of QA and training activities with the organization’s service-delivery framework, funder contractual expectations, and performance targets.</li><li>Performs other relevant duties as assigned.</li></ul>Qualifications/ Skills Required:<ul><li>Post-secondary degree in business, compliance, human services, or another related field relevant to the position’s duties is highly preferred, or an equivalent combination of education and experience is required.</li><li>Proven working knowledge of Employment Ontario programs, service delivery models, and Integrated Employment Services guidelines, including outcomes-based performance management frameworks, is required.</li><li>Minimum of 3 years of direct experience in quality assurance, compliance monitoring, or training/development within employment services, non-profit, government-funded program delivery, or a multi-program environment.</li><li>Demonstrated ability to design, deliver, and evaluate training programs using adult-learning principles.</li><li>Must possess a valid Ontario G driver’s licence and vehicle, and be willing to work on-site from all five of The Career Foundation’s Employment Centres in North York, York, Etobicoke, Toronto, and Scarborough, as well as travel to other stakeholder locations within the GTHA.</li><li>Experience developing desk aids, process guides, and AI-powered job aids to support staff competency and compliance is considered an asset.</li><li>Strong analytical thinking; skilled in identifying service-delivery risks, recognizing performance trends, and producing actionable QA reports.</li><li>High attention to detail with the ability to interpret policy, audit documentation for accuracy, and recommend corrective actions.</li><li>Tech-savvy with advanced Excel and data analysis skills, including comfort with QA dashboards, digital trackers, and cloud-based collaboration tools (e.g., SharePoint, Teams, CRM/case management systems), and proficiency with Office 365 applications and Microsoft Office Suite.</li><li>Excellent verbal and written English communication, with solid presentation skills and the ability to effectively coach and support staff in a respectful and collaborative manner.</li><li>High emotional intelligence, with exceptional relationship-building and customer service skills.</li><li>Proven ability to develop rapport with people across all stakeholder groups and uphold the organization’s service standards, policies, and core values.</li><li>Demonstrated track record in a results-driven environment with experience meeting targets.</li><li>Professional and courteous approach to client service with a high level of respect for the diversity of the people served.</li><li>High ethics and confidentiality standards with proven experience maintaining sensitive information and exhibiting tact, diplomacy, and good judgment.</li><li>Excellent time management and organizational skills, with the ability to multi-task to meet deadlines and achieve targets and objectives.</li><li>Flexibility to occasionally work outside regular business hours when required to ensure the team meets all objectives.</li><li>Strong work ethic with a demonstrated ability to remain flexible and resilient, adapting quickly to changing priorities while maintaining trust and positive working relationships.</li></ul>The Career Foundation’s Commitment:The Career Foundation is committed to diversity and inclusion and aims to create a healthy and rewarding environment for all. We welcome applications from qualified individuals who represent the diversity of the people we proudly serve, including, but not limited to, visible minorities, women, persons with disabilities, Indigenous peoples, and individuals of all genders and sexual orientation. The Career Foundation, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA), is also committed to accommodating applicants with disabilities throughout the recruitment process. We will work with candidates requesting accommodation at any stage of the hiring process.

2 Education / Training Contract - Full Time Jobs