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Summary:&nbsp;Provides clinical counselling and ongoing supervision of staff after assessing client’s social, psychological, emotional, and/or behavioural issues and by developing therapeutic programs and interventions.Key Duties and Responsibilities:<ul><li>Supervise clinical counsellors, providing regular case consultation, performance feedback, and professional development support to ensure adherence to best practices and organizational standards.</li><li>Provide clinical leadership, mentorship, and consultation to interdisciplinary staff, students, and partners by supporting case discussions, recommending evidence-based interventions, and promoting effective, continuous care for youth and families.</li><li>Oversee daily operations of walk-in counselling and allied health services, managing caseloads, supervising interns, and ensuring culturally responsive, evidence-informed practice.</li><li>Collaborate with inter-professional teams and community partners to develop, implement, and evaluate individualized care plans for youth and families, ensuring services are coordinated and client centered.</li><li>Design and deliver clinical education and training for staff and service providers using evidence-based models and adult learning principles; create relevant materials and evaluate effectiveness.</li><li>Support and supervise walk-in counselling staff and interns, including onboarding, annual performance evaluation input, and identifying learning needs to ensure clinical growth and competency.</li><li>Lead or participate in committees, case management meetings, and community initiatives, representing the clinical perspective and supporting the development of integrated service pathways.</li><li>Engage in public education, staff training, and outreach, delivering presentations, facilitating support groups, and promoting prevention strategies within the community.</li></ul>Counselling and Case Management Skills:<ul><li>Knowledge and awareness of a wide range of individual and family counselling techniques.</li><li>Knowledge of the principles of Integrated Case Management and ability to apply these principles in practice when working with allied professionals involved with clients.</li><li>Comprehensive knowledge of the broad range of issues pertaining to mental health and substance use among adolescents, young adults, and their families.</li><li>Demonstrated knowledge of supervisory and consultative processes and of clinical supervision models, with the ability to identify learning needs, teach, coach and provide clinical information and supervision.</li><li>Demonstrated therapeutic skills and the ability to apply theory and practice in the areas of case management and individual, family and group therapy with clients with a variety of mental health and substance use disorders.</li><li>Demonstrated knowledge and application of trauma-informed and culturally safe principles of care.</li><li>Demonstrated knowledge of team-based primary care.</li><li>Demonstrated knowledge of relevant Acts, pertinent regulations, policy, procedures and other statutory and certification requirements (i.e. Mental Health Act; Adult Guardianship Act; Health Care (Consent) and Care Facility (Admission) Act; Child, Family and Community Service Act; and Freedom of Information and Protection of Privacy Act).</li><li>Demonstrated ability to teach, coach, and provide clinical support.</li><li>Effective listening and consensus building skills that promote communication and lead to a cooperative approach to problem solving and decision making within interdisciplinary settings.</li><li>Ability to manage crisis situations and provide leadership to staff in the management of client crises.</li><li>Ability to make effective referrals in a collaborative manner, reflecting in-depth knowledge of community resources and strong collaborative skills in working with other community partners.</li><li>Physical ability to carry out the duties of the position.</li></ul>Other Skills &amp; Abilities:<ul><li>Demonstrate cultural sensitivity and understanding of the client population’s cultural and socio-economic characteristics.</li><li>Able to form a mutually respectful partnership with persons served and their families in which they are helped to gain skills and confidence to address any issues and problems they face.</li><li>Able to accept the differences they will find among their clients.</li><li>Accept clients’ rights to self-determination and individuality and must not discriminate on the basis of Indigenous identity, race, colour, ancestry, place of origin, political belief, religion, socio-economic status, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, or age.</li><li>Able and willing to understand young offender issues and to be trained in working with offenders.</li><li>Demonstrated knowledge, experience, and sensitivity in working with Indigenous and multicultural issues preferred.</li><li>Able to work effectively with others in a multicultural environment, independently and as part of an interprofessional team, including understanding the frameworks of other disciplines.</li><li>Have basic computer and Internet skills.</li></ul>Qualifications – Education/Experience<ul><li>Master’s degree in counselling psychology or a related counselling field</li><li>Ability to register as a Clinical Counsellor</li><li>At least 3 years of recent related experience, including 1 year of supervisory experience</li><li>Experience working in a multi-disciplinary team</li><li>Experience working directly with youth</li></ul>Other Job requirements.<ul><li>Criminal records check clearance, including vulnerable sector clearance.</li><li>Follow the Code of Ethics and the Mission Statement of SHARE Family &amp; Community Services. </li><li>Abide by the relevant rules and regulations as set out by the Ministry of Children and Family Development.</li><li>May be required to type confidential, sensitive, graphic information.</li><li>May be required to deal with emotionally charged people in the office space or on the telephone.</li></ul>Post Closing date - Open until filledLocation: &nbsp; &nbsp; &nbsp; &nbsp;Port CoquitlamHours: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;35 hours per week. Monday to Friday (Open to flexible hours and some evenings).Start Date:&nbsp; &nbsp; &nbsp;ImmediatelySHARE recognizes the systemic discrimination that Black, Indigenous, Persons of Colour and many other groups have historically experienced, and continue to face in our society, and in our community.&nbsp; SHARE is committed to being an inclusive, welcoming and unbiased employer. Multilingual skills and multicultural competence are assets.Our OrganizationSHARE&nbsp;is an accredited non-profit, independent, community-based organization providing leadership and programs in response to the social needs of the residents of the Tri-Cities (Coquitlam, Port Coquitlam, Port Moody, Anmore and Belcarra), New Westminster and adjacent communities.&nbsp; SHARE Family &amp; Community Services exists to&nbsp;Connect,&nbsp;Engage, and&nbsp;Strengthen&nbsp;Individuals and Families.To learn more about SHARE Family &amp; Community Services:<ul><li>watch this video&nbsp;<a href="https://vimeo.com/316966573" target="_blank">https://vimeo.com/316966573</a></li><li>Visit our website at&nbsp; <a href="https://sharesociety.ca/" target="_blank">https://sharesociety.ca/</a></li></ul>

SHARE Family & Community Services

Clinical Lead (Foundry)

DepartmentClinical OperationsReports toSenior Manager, People &amp; Clinical PerformanceJob typeFull-Time, Permanent, Remote &nbsp;working onlyLocationOntario&nbsp;Posting periodFriday January 9, 2026The opportunity&nbsp;Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and only 24/7 e-mental health service in the country and a global leader in innovation for youth and their well-being.&nbsp;We’re seeking a&nbsp;&nbsp;full-Time, permanent, remote &nbsp;working only&nbsp;to join the&nbsp;&nbsp;Clinical Operations&nbsp;team to help give more young people’s feelings a place to go. Reporting to the Senior Manager, People &amp; Clinical Performance, the successful candidate will support JOB OVERSIGHT. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!&nbsp;The responsibilities:&nbsp;People&nbsp;and&nbsp;Performance&nbsp;Management – accountable for front-line team&nbsp;performance, ensuring effective&nbsp;and&nbsp;efficient work, while meeting goals&nbsp;and&nbsp;KPIs&nbsp;&nbsp;<ul><li>Provide team leadership aligned with KHP values, You Matter and IDEA strategies while ensuring regular, consistent and equitable team and employee performance management of direct reports, in alignment with KPIs and success indicators </li><li>Review and assess skills and performance to ensure that the frontline team meets operational and clinical standards, in consultation with Clinical Operations, Quality Assurance and Workforce teams </li><li>Provide frontline team with regular evaluation of performance including regular supervisions </li><li>(individual and group), probationary reviews and annual Performance Appraisals </li><li>Responsible for performance management including the development and monitoring of performance improvement plans, investigation, disciplinary actions and termination </li><li>Responsible for ensuring collaboration, timely communication and alignment with the clinical operations team to support employee experience and performance management </li><li>Collaboration with the HR, Clinical Practice Specialist and Quality Assurance teams to support clear performance standards &nbsp;</li><li>Complete all required documentation including clinical review notes, supervision notes and annual Performance Appraisals &nbsp;</li></ul>People&nbsp;and&nbsp;Culture – providing employee engagement leadership&nbsp;and&nbsp;building a culture of excellence&nbsp;&nbsp;<ul><li>Responsible for providing employee coaching and supporting career development for </li><li>frontline staff &nbsp;</li><li>Embedding mission, vision and values-based leadership in self and teams including IDEA strategies, a company culture of mutual respect, open communication and accountability, YOU Matter and Collective Agreement principles &nbsp;</li><li>Responsible for supporting recruitment, retention&nbsp;and&nbsp;attrition&nbsp;and&nbsp;managing leaves&nbsp;and&nbsp;accommodations of the frontline teams in collaboration with functional leads</li><li>Support and develop well-being strategies and strategies for reducing empathic strain for all members of the front-line team in collaboration with the Clinical Practice Specialist team, frontline wellness teams and the organization's Well Being Champion team </li><li>Maintain strong relations with Union partners and implementation of Collective Agreements &nbsp;</li></ul>Regular&nbsp;and&nbsp;Effective Communication – in alignment with KHP Mission, Vision&nbsp;and&nbsp;Values, IDEA, You Matter&nbsp;and&nbsp;Collective Agreement principles&nbsp;&nbsp;<ul><li>Collaboration with HR and IDEA on strategies to ensure inclusion, diversity, equity and accessibility is embedded in everything we do </li><li>Responsible for maintaining effective communication amongst the frontline team, in collaboration with the clinical operations team, including regular team meetings, monthly newsletter, formal communications maintain effective communication amongst the frontline team. </li><li>Responsible for supporting the dissemination of information about Kids Help Phone, the organization, service performance, projects, wellness initiatives, etc. And engaging staff in Kids Help Phone initiatives &nbsp;</li></ul>Operational Excellence – participate in projects related to the growth&nbsp;and&nbsp;development of the frontline team&nbsp;and&nbsp;service&nbsp;&nbsp;<ul><li>Lead or collaborate on the development of specific projects, policies and strategies as they relate to frontline team requirements. &nbsp;</li><li>Responsible for the recruitment, hiring and onboarding of frontline staff </li><li>Responsible for identifying risks and developing mitigation strategies </li><li>Support change management for frontline staff </li><li>Support the development&nbsp;and&nbsp;ongoing implementation of bilingual support strategies</li><li>Intentional collaboration with the counselling operations team, HR and Workforce to ensure consistency and accountability across front line teams&nbsp;</li></ul>The qualifications&nbsp;<ul><li>A degree or diploma in applicable fields such as Social Work, Psychology or Sexology </li><li>Eligibility for registration with a relevant regulatory body is an asset </li><li>Excellent English oral and written skills. Bilingual in French and English is an asset. </li><li>2-4 years of supervisory or performance management experience is an asset </li><li>A demonstrated ability to manage and motivate staff, and engage colleagues, including those in leadership roles to create collaborative impact. </li><li>Experience in relevant industry such as helpline, mental health agency or crisis counselling related field with preference given to individuals having at least 5 years of experience in the social services sector </li><li>Demonstrated experience in counselling and crisis intervention (telephone counselling preferred) </li><li>Demonstrated ability to make timely decisions with good judgment &nbsp;</li><li>Demonstrated ability to manage multiple tasks effectively and efficiently, superior organizational skills and attention to detail, ability to work under deadline. </li><li>Entrepreneurial, creative, strategic minded and energetic &nbsp;</li><li>Conflict resolution skills, certifications an asset </li><li>Clear and compelling communication skills &nbsp;</li><li>Flexible and adaptable in a complex, changing environment &nbsp;</li><li>Commitment to the vision and goals of the organization </li><li>Understands ethical behavior and business practices and ensures that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization &nbsp;</li></ul>Requirements&nbsp;<ul><li>As this is a remote position, you must have stable internet and telephone lines and a workspace that promotes confidentiality and minimizes distractions. </li><li>Flexibility and willingness to work in a 24/7 environment, including evening and weekend work </li><li>Ability to secure an acceptable “Vulnerable Person Sector Criminal Reference Check” </li><li>Ability to travel to KHP offices as required&nbsp;</li></ul>Don’t meet every qualification listed? Studies often report equity-deserving people are less likely to apply for jobs unless they meet every requirement. KHP is dedicated to building a more diverse, inclusive and authentic workplace, so if you’re excited about this role, but your experience doesn’t align with every qualification, we welcome you to apply anyway. You may have the qualifications / experience for this role or other opportunities at KHP!&nbsp;The application processTo apply for this opportunity, you can tap the “Apply” button on this page and follow the on-screen instructions.&nbsp;About KHP, Canada’s Unlock The Hope Youth CharityKHP is Canada’s first and only free, multilingual and confidential e-mental health service that’s always open, offering youth from coast to coast to coast support and a non-judgmental space to Feel Out Loud. Since 1989, KHP has been the empowering, trusted changemaker that helps give young people’s feelings a place to go through unparalleled e-mental health solutions. With innovation in our DNA, KHP integrates data, technology, clinical expertise and more to help deliver a personalized well-being experience for all youth, so they can thrive in their world, no matter where life takes them. For more information and opportunities to help young people let their feelings out, you can visit <a href="https://kidshelpphone.ca/" target="_blank">KidsHelpPhone.ca</a>.&nbsp;Inclusion, Diversity, Equity and Accessibility (IDEA)KHP has a role to play in effecting social change and advancing equity. We will not waver on these commitments and will continue leading the way in making the workplace, and the world young people live in, more inclusive, diverse, equitable and accessible. &nbsp;As such, we always welcome applicants from equity-deserving communities (e.g. Indigenous Peoples, racialized persons, persons with disabilities, women, 2SLGBTQ+ individuals, etc.). We strongly believe that alleviating the underrepresentation of equity-deserving groups will help create a stronger KHP and help us better support the needs of youth from coast to coast to coast. &nbsp;To learn more about how we are committed to advancing IDEA, you can explore <a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fkidshelpphone.ca%2Fget-involved%2Fabout-us%2Fidea-strategy-action-plan%2F&amp;data=05%7C02%7CAndy.Harris-Cartwright%40kidshelpphone.ca%7C99bfd1541be246c7e13308dd7b8c1691%7C48a1d701d4494421b2c808a3e5adbd7d%7C0%7C0%7C638802563832626032%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=%2Bg27f%2By1JUS%2Bj16oHgXYeiXLHUpDGEcCONnUrOHPZnU%3D&amp;reserved=0" target="_blank">KHP’s IDEA 2023–2027 Strategy and Action Plan</a>AccommodationsKHP welcomes applications from people living with disabilities. Reasonable accommodations are available upon request during any phase of the application / hiring process. If you’re contacted about an opportunity, you can reply and let us know if you require accommodations at any time.&nbsp;Compensation and benefitsSalaries at KHP are determined by candidate experience, qualifications and specific skill sets, as well as market and operational considerations. Potential additional benefits at KHP include:<ul><li>Hybrid work model</li><li>Comprehensive Employee Benefits Program</li><li>Emergency Travel Assistance</li><li>CAAT Pension Plan</li><li>Wellness programs</li><li>Recognition awards</li><li>Employee and Family Assistance Program (EFAP)</li></ul>Candidate verificationThe successful candidate for this opportunity will be asked to complete a background screen, which may include criminal, credit, employment and educational checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check. &nbsp;PrivacyKHP cares about your privacy! We’re required to save select information about opportunities, applications and interviews for set periods of time. To learn more, you can explore KHP’s <a href="https://kidshelpphone.ca/privacy-policy/" target="_blank">Privacy Policy</a> or contact us using our <a href="https://kidshelpphone.ca/get-involved/contact-us/" target="_blank">general form</a>.&nbsp;Message to agenciesKHP doesn’t accept unsolicited phone calls, referrals and / or resumes from any source other than directly from candidates. KHP won’t consider unsolicited phone calls, referrals and / or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of unsolicited referrals and / or resumes by anyone other than a candidate directly to KHP is deemed gratuitous. KHP won’t be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.

Kids Help Phone

Manager, People and Clinical Performance

Job TitleBilingual Counsellor - Full-Time&nbsp;Shift IDREO-0208-FTB302LocationRemote - Canada-WideStart DateShift Description36 average paid hours per week.&nbsp;Salary:$31,36/hourJob Type:Full-Time PermanentJob Posting Close DateJanuary 6 2026Kids Help Phone is on a transformational journey, one that will change the landscape of youth mental health in Canada.&nbsp;  We cannot do it without a team who are willing to be game changers and help fuel that journey. We need team members that are passionate about making a real difference in young people’s lives. &nbsp;Unlock your potential. Carve out a career as unique as yourself. Grow with us. &nbsp;Presentation of the organization&nbsp;Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional crisis support, counselling&nbsp;and information services for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services.&nbsp; Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs.&nbsp; Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling.&nbsp;  &nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:  &nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The Feel Out Loud Campaign Cabinet</a> –&nbsp;a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada&nbsp;   &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>, a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud. &nbsp;Job description and responsibilities:&nbsp;As a KHP counsellor, you will&nbsp;provide&nbsp;single session solution focused&nbsp;support to young people via&nbsp;anonymous phone and live chat. Sessions are offered on a first come first serve basis. You will be supporting young people with a variety of concerns such as: mental health anxiety, depression, family and relationships, school challenges and suicide. Support is provided through a person-centered approach and aligned with counselling best practices.&nbsp;What&nbsp;You’ll&nbsp;Bring:&nbsp;<ul><li>Ability to support youth via phone and live chat based counselling services, moving between modalities on every shift. </li><li>Strong risk assessment and safety planning skills pertaining to youth risk and safety: Child Welfare, Suicide and Self-Injury, Substance Abuse, Threats against Others etc. &nbsp;</li><li>Ability to work independently and have sound judgement on situations that require escalation to management. </li><li>A strong work ethic, professionalism, and the ability to maintain boundaries, especially when addressing challenging calls that may involve individuals displaying strong emotions, including anger. </li><li>Reflexive practice; empowering and strengths-based, client-centered approach; non-judgmental; strong, professional boundaries; recognition of and advocate for service users’ autonomy in their journey; commitment to diversity, inclusion, equity and accessibility; ability to adapt to changing client needs. </li><li>The ability to communicate with empathy, curiosity and professionalism. </li><li>The ability to merge your own personality and counselling style with Kids Help Phone’s clinical model. </li><li>Active engagement in individual supervision, group supervision, clinical consultations, coaching, in-service training, team meetings, and other scheduled activities. </li><li>Participation in a positive workplace culture by engaging respectfully and collaboratively with colleagues while embodying Kids Help Phone’s values (Courageous, Collaborative, Innovative, Resilient, Trustworthy). </li><li>Ability to work in a high energy and dynamic environment.  &nbsp;</li></ul>What&nbsp;You’ll&nbsp;Need:&nbsp;<ul><li>Bachelor or Master's degree or diploma in social services (Social Work, Counselling, Psychology, Sexology, Child and Youth Care, etc.) or equivalent with experience in crisis work and counselling. </li><li>A minimum of 1-2 years experience in crisis intervention and/or counselling, including solid risk assessment and safety planning skills (practicum/placement experience is considered); </li><li>Outstanding communication skills in English (spoken and written) as well as French (for bilingual positions); </li><li>Sound knowledge of various national and provincial legislation related to youth at risk including making decisions regarding appropriate and relevant referrals to community authorities (i.e., emergency services and Child Protective Services as required); </li><li>Sound typing and written communication to counsel on our Live Chat service; </li><li>Stable and dedicated high speed internet (minimum 25 Mbps of download speed and 10 Mbps of upload speed to the device being used); a closed private workspace&nbsp;</li></ul>If you reside in the province of Quebec, bilingualism is required as the majority of our calls are in English and the nature of the work (crisis intervention) requires a high proficiency in both language to ensure positive outcomes for our clientele.Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.New Hire Training Dates - 2026English Training: January 12 to January 15 from 10:00am to 6:00pm ET and January 19 to January 22 from 12:00pm to 8:00pm ET.French Training: &nbsp;February 9 to February 12&nbsp;from 10:00am to 6:00pm ET and February 16 to February 19 from 12:00pm to 8:00pm ET.English Training: March 9 to March 12&nbsp;from 10:00am to 6:00pm ET and March 16 to March 19 from 12:00pm to 8:00pm ET.&nbsp;Applications for this position will close at the date at the top of the job postingThe Small Print:&nbsp;Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to Kids Help Phone is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.&nbsp;#KDIND

Bilingual Counsellor - Remote - Full-Time -

Intake and Triage CoordinatorDate Posted: 12/11/2025 Req ID: 46389 Faculty/Division: UofT Scarborough Department: UTSC:AccessAbility Services Campus:&nbsp;University of Toronto Scarborough (UTSC) Position Number: 00058442About us: The University of Toronto Scarborough is a place of energy, enthusiasm and passion. Our commitment to inclusive excellence attracts the brightest learners, scholars and employees from around the globe. Our success has been made possible by the opportunity given to us by our Indigenous hosts to operate on their territory, and we cherish our continuing partnerships with these communities. The University of Toronto Scarborough is an exciting campus with unlimited potential. Join us on our journey.AccessAbility Services provides and coordinates services and programs that empower students with disabilities to maximize their educational potential and ensure that all students with disabilities can freely and actively participate in all facets of University life. We value diverse abilities as a source of strength and knowledge and are committed to promoting a culture of inclusion. The department works to increase awareness of inclusive values among all members of the University community while building strong student success.This search aligns with the University’s commitment to strategically and proactively promote diversity among our community members (<a href="https://governingcouncil.utoronto.ca/secretariat/policies/equity-diversity-and-excellence-statement-december-14-2006" target="_blank">Statement on Equity, Diversity &amp; Excellence</a>). Recognizing that Black, Indigenous, and other Racialized communities have experienced inequities that have developed historically and are ongoing, we strongly welcome and encourage candidates from those communities to apply.Your opportunity: In this role, you will work collaboratively within a dynamic, multi-disciplinary team to provide holistic accommodations services and supports to students with disabilities. You will play a key part in ensuring an efficient intake and registration process, reviewing and assessing confidential medical and psychological documentation, and determining and implementing appropriate interim accommodations. You will liaise regularly with faculty, instructors, external service provides, community agencies, and internal university partners to support the effective delivery of accommodations and related services.&nbsp;Core responsibilities include assessing eligibility of students to access services, processing registrations and planning and implementing interim accommodations based on each student’s disability-related needs and strengths. You will also supervise front-line staff who provide support services to students, which include booking appointments, responding to enquiries regarding services and assisting with the arrangement of accommodations.Your responsibilities will include:<ul><li>Checking eligibility of students to access services</li><li>Applying the established Ontario Human Rights Commission (OHRC) Guidelines on Accessible Education to determine reasonable accommodations</li><li>Reading and assessing medical information to develop accommodations for students</li><li>Liaising with an inter-disciplinary support team on the best approach to provide student care and service</li><li>Advising course instructors and staff on student accommodations issues</li><li>Overseeing day-to-day service delivery requirements and operational needs (of front-line services)</li><li>Developing and revising business methods that support administrative workflow and objectives</li><li>Directing the activities of a group of staff-appointed employees all performing a similar function</li></ul>Essential Qualifications:<ul><li>Master's Degree in Social Work, Counselling, Education and/or a relevant disability-related field such as rehabilitation services, or equivalent combination of education and experience.</li><li>Minimum four years of related experience working with adults with learning and mental health disabilities with co-morbid conditions, including two years of experience completing intake and registration for students with disabilities, assessing a range of medical documentation and developing and implementing interim accommodations in a post-secondary or student services environment</li><li>Must have experience reviewing clinical documentation, including psycho-educational testing reports and psychological evaluations</li><li>Demonstrated experience dealing with persons in emotional distress or conflict</li><li>Experience supervising a small team and overseeing the planning and workflow of administrative support services (i.e. supporting front desk intake and registration services)</li><li>Excellent computer proficiency and experience working with Microsoft Word, Excel, PowerPoint, as well as scheduling and data management software (i.e. Clockwork)</li><li>Knowledge of service provision for students with hearing and visual disabilities</li><li>Must be committed to the principles of equity, diversity and inclusion and be able to demonstrate an understanding of the implication of disabilities as they relate to students' success at university</li><li>Demonstrated understanding of the strengths and challenges of youth and adults with mental health and learning disabilities and have knowledge of cultural views of disability</li><li>Excellent reading, oral and written communication skills, including presentation and facilitations skills</li><li>Sound critical-thinking and interpersonal skills</li><li>Demonstrated ability to synthesize knowledge and display sound judgement, attention to detail and a high degree of accuracy and ability to respond calmly and efficiently in crisis situations</li><li>Ability to work effectively both independently and within an inter-disciplinary team</li><li>Ability to exercise initiative, tact, discretion, problem-solving skills and work in a fast-paced environment</li><li>Knowledgeable about general academic structure of a University and specific requirements of academic courses and programs</li><li>Applicants are expected to show evidence of a commitment to equity, diversity, inclusion, and the promotion of a respectful and collegial learning and work environment</li></ul>Assets (Nonessential):<ul><li>Knowledge of assistive technology to support reading and writing (including voice recognition, text-to-speech, scheduling and organizational software)</li></ul>To be successful in this role you will be:<ul><li>Adaptable</li><li>Approachable</li><li>Communicator</li><li>Organized</li><li>Problem solver</li><li>Resourceful</li><li>Tactful</li><li>Team player</li></ul>Notes:<ul><li>Please note that the working hours for this position are Monday, Tuesday, Thursday 8:30AM - 4:30PM; &nbsp;Wednesday 9:30AM - 7:00PM; Friday 8:30AM - 4:15PM</li><li>Please apply to this posting through this link: <a href="https://www.socialworkjobs.ca/job/2001240/intake-and-triage-coordinator-/" target="_blank">https://www.socialworkjobs.ca/job/2001240/intake-and-triage-coordinator…</a></li></ul>Closing Date: 01/11/2026, 11:59PM ET Employee Group: USW&nbsp; Appointment Type: Budget - Continuing&nbsp; Schedule: Full-Time Pay Scale Group &amp; Hiring Zone: USW Pay Band 13 -- $86,340. with an annual step progression to a maximum of $110,415. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.&nbsp; Job Category: Administrative / Managerial&nbsp;Lived Experience Statement Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.Diversity StatementThe University of Toronto embraces Diversity and is building a&nbsp;culture of belonging that increases our capacity to effectively&nbsp;address and serve the interests of our global community. We&nbsp;strongly encourage applications from Indigenous Peoples,&nbsp;Black and racialized persons, women, persons with&nbsp;disabilities, and people of diverse sexual and gender identities.&nbsp;We value applicants who have demonstrated a commitment to&nbsp;equity, diversity and inclusion and recognize that diverse&nbsp;perspectives, experiences, and expertise are essential to&nbsp;strengthening our academic mission. As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see&nbsp;<a href="http://uoft.me/UP" target="_blank">http://uoft.me/UP</a>.Accessibility StatementThe University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission. The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact&nbsp;<a href="mailto:uoft.careers@utoronto.ca" target="_blank">uoft.careers@utoronto.ca</a>.

University of Toronto Scarborough

Intake & Triage Coordinator

JOB POSTING 
555 Richmond Street West 

 
YES believes that employment is empowerment and the cornerstone of safe and healthy 
communities. YES leads the Canadian youth sector with innovative programs that 
empower disadvantaged and vulnerable youth to become self-sufficient contributing 
members of society. 

 
The Position: Career Counsellor/Job Developer 
Location: 555 Richmond Street West 
 

 
Summary – The Position, 

Reporting to the Manager, Career Counsellor/ Job Developer position provides employment 
planning, preparation and job development services to clients who require assistance in 
conducting their own job search due to poor work habits, market perception barriers or 
interpersonal skills. They are responsible for building partnerships with employers in the 
GTA to create job opportunities for clients. The Career Counsellor/Job Developer plays a 
hands-on role with clients and employers, providing support and monitoring of placements 
to ensure job retention. 
 

The Candidate 
Your energy and enthusiasm are boundless and you enjoy and thrive in a fast-paced 
environment. You are detail oriented, creative and an excellent communicator. You want 
to work with employers and youth to create employment and apprenticeship opportunities. 
You are driven and welcome the opportunity to aspire to measurable targets. You thrive in 
a professional environment and possess post secondary education/degree and relevant 
work experience. 

 
Qualifications 

• University degree and three years’ experience in job development and/or 
sales/marketing and recruitment 

• Ability to work in a performance-based system with a proven track record of meeting 
targets and deadlines 

• Ability to work in a team and to establish rapport with employers, clients and co-
workers 

• Excellent communication, negotiation and presentation skills 

• Strong time-management skills and ability to multi-task in a fast paced environment 

• Knowledge of the Toronto labour market, industry trends and apprenticeships 

• Knowledge and understanding of general YES services and the target group served 

• Comfortable working with at-risk youth and persons of diverse backgrounds 

• Multicultural sensitivity and the ability to work in a multicultural / multiracial 
organization 

• Proficiency in MS Office applications, Internet, email, and database management 


Specific Duties 

• Assist in developing promotional materials as well as market YES services to the 
business community 

• Assess the client’s skills and abilities, employment interest and barriers to successful 
employment to determine employment needs and develop a plan of action identifying 
level of support 

• Clarify employment, training or career goals by exploring local labour market, education 
and training opportunities/resources, including apprenticeship opportunities 

• Determine need, suitability and readiness for on-the-job or training supports 

• Follow up with clients, referring agencies and employers 

• Conduct presentations to agencies and the community at large on behalf of YES 

• Adhere to and maintain outcomes target as set by YES and ensure high quality customer 
service 

• Responsible for the employment skills training component, as well as case management, 
securing quality work placements and ongoing employment, etc. 

• Plan and organize job fairs, information sessions and employer presentations on a 
regular basis 

• Develop and maintain a diverse job bank, keeping all information current and well 
organized 

• Develop training plans in conjunction with employers for the duration of all training 
placements 

• Negotiate training contracts and stipends, ensuring all forms are signed prior to 
placement start dates 

• Market YES services to employers and create job trials, job shadowing, mentorship and 
job placement opportunities as well as regular job orders by: purchase of relevant 
employer lists, mail-outs, cold calls, telephone solicitation and any other method 
deemed appropriate. 

• Facilitate regular group workshops on employment preparation, job maintenance, and 
life skills 

• Ensure all case notes and documentation for each file are completed, accurate and kept 
up-to-date 

• Monitor and maintain regular contact with employers to encourage successful 
participant job retention 

• Conduct regular evaluations with all YES clients and employers to ensure excellent 
customer service 

 
Organizational Responsibilities 

• Adheres to all YES policies and procedures and ensures confidentially is maintained on 
client, personnel, financial and agency matters; 

• Represents YES at all times in a professional manner; 

• Participates in regular supervision meetings; 

• Works cooperatively with other team members; 

• Carries out any other duties, as required 
 
Starting Salary: $62,739.81 with an increase after 6-month to $63,426.23 
 
Hours of Work: 40 hours per week 
 
Position Type: Career Counsellor/Job Developer, OPSEU Bargaining Unit Position 
 
 


If interested, please send your cover letter and resume to <a href="mailto:eavakian@yes.on.ca" target="_blank">eavakian@yes.on.ca</a> 
 
Accommodation will be provided in all parts of the hiring process as required under the YES 
Accessibility policy. Applicants need to make their needs known in advance. 
 
We thank all applicants; however only those selected for interviews will be contacted. YES is 
an equal opportunity employer. 

<a href="mailto:eavakian@yes.on.ca" target="_blank">mailto:eavakian@yes.on.ca</a>

Youth Employment Services YES

Career Counsellor/Job Developer - IES555

FAMILY &amp; CHILD WORKER (BILINGUAL)A&nbsp;Frenchversion&nbsp;follows&nbsp;below&nbsp;/&nbsp;Une&nbsp;version&nbsp;françaisesuit&nbsp;ci-dessousReports to: Program Manager Job Type: Full-time (35 hours per week) Pay Scale: $30.00–$34.00 Location: Ottawa Application Deadline: Applications will be accepted until the position is filled. Number of Positions: 1ABOUT YOUYou are a compassionate and resourceful individual dedicated to supporting racialized children, individuals and families in overcoming barriers and building resilience. You believe in the power of evidence-based, culturally responsive interventions, and are committed to fostering a supportive environment where racialized children, individuals and families can thrive and feel safe. Systems knowledge, empathy, safety and a collaborative spirit should be the hallmarks of your approach, as you support racialized families, individuals and children navigate their unique journeys toward positive change.ABOUT THE ROLEThe Child &amp; Family Worker plays a key role in supporting children, individuals, and families through BWCS’s Mental Health &amp; Wellness programs. In this role, you will provide assessments, emotional and behavioural support, case management, counselling, advocacy, and group facilitation.&nbsp;You will work with families to identify strengths, clarify needs, build goals, and explore pathways toward improved emotional wellness, stability, and connectedness. Your work will include supporting clients experiencing social, emotional, behavioural, or systemic challenges, and helping them navigate community, school, health, and social service systems.&nbsp;You will provide culturally responsive, trauma-informed support that promotes safety, empowerment, and positive change. You will adapt your approach to meet clients where they are and ensure services are accessible, affirming, and responsive to the unique needs of Black and racialized families.ABOUT WHO WE SUPPORTBritannia Woods Community Services (BWCS) is dedicated to ensuring that residents in the city of Ottawa, in the Britannia Woods neighborhood, and surrounding areas have access to the mental health &amp; wellness, social, educational, food security, and recreational supports necessary for optimal well-being.ABOUT DIVERSITY AT BWCSAt BWCS, we actively cultivate an inclusive and equitable environment where diversity thrives. Our services and staff reflect the varied cultures, languages, and lived experiences of our community. We are committed to ensuring that every individual and family receives informed, sensitive, safe, respectful, and timely support, and that all members of our team feel valued and empowered.KEY RESPONSIBILITIES<ul><li>Assesses and identify children, individuals and their family strengths and needs, according to program goals.</li><li>Construct support maps and explore goals in conjunction with family/individual/children needs.</li><li>Provide case management and resource navigation support for families, individuals, and children.</li><li>Provide group facilitation and programming support for families, individuals, and children.</li><li>Provide crisis counselling and mediation support to families, individuals, and children.</li><li>Act as an advocate within academic &amp; child welfare systems.</li><li>Support clients in navigating societal social systems / health systems.</li><li>Provide mentorship/sponsorship support.</li><li>Follow program guidelines regarding confidentiality, case notes, reports, record keeping etc.</li><li>Carries out discharge planning and service evaluation with families, individuals and children.</li><li>Actively participates and makes use of ongoing clinical supervision.</li><li>Work flexible hours to meet the needs of clients — including some evenings.</li><li>Liaise, consult, and collaborate with community stakeholders and make appropriate use of community resources.</li><li>Implement SNAP therapeutic model guided by CBT framework and incorporate additional therapeutic modalities as required.</li><li>Assumes other responsibilities as assigned from Mental Health &amp; Counselling Director.</li></ul>QUALIFICATIONS<ul><li>Bachelor of Social Work (BSW), Social Service worker or a degree in counselling or other related social sciences.</li><li>Must be a member in good standing with a regulated professional college (i.e., CRPO, OCSWSSW).</li><li>Knowledge and experience working with Black and racialized families, individuals, and children.</li><li>Knowledge and experience working with families, individuals and children who coexist with hardships related to poverty, discrimination, and other societal inequities.</li><li>A minimum of 2–3 years’ professional experience working with Black and racialized families, individuals and children with concerns related to mental health and other emotional/behavioral concerns.</li><li>Lived experience of Black/other racialized communities in Ottawa is an asset.</li><li>Experience with developing and facilitating group programming focusing on mental and emotional health and other emotional/behavioral barriers.</li><li>Excellent interpersonal skills; strong oral and documentation skills.</li><li>Bilingualism is an asset (English, French, Somali, Arabic, etc.).</li><li>Strong computer proficiency in MS Office (Word, Excel, PowerPoint, Outlook) and other databases.</li><li>A valid driver’s license and access to a vehicle is mandatory.</li></ul>WHAT WE OFFERBWCS is a vibrant workplace offering opportunities for professional growth and development in a supportive environment. As part of our team, you will make a meaningful difference in the lives of children and families, helping them access vital resources and achieve positive outcomes. If you are committed to equity, innovation, and culturally responsive care, we invite you to join our mission to create healthier, more resilient communities.APPLICATION PROCESSWe are an equal opportunity employer and encourage all interested candidates to submit a detailed resume and cover letter by email to <a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a>. We thank all applicants for their interest; however, only those selected for an interview will be contacted.If you require accessibility accommodation during this process, please email <a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a> and we will work with you to ensure your needs are met.FrançaiseTRAVAILLEUR·SE AUPRES DES ENFANTS ET DES FAMILLES (BILINGUE)Relève de : Gestionnaire de programme Type de poste : Temps plein (35 h/semaine) Échelle salariale : 30,00 $ – 34,00 $ Lieu : Ottawa Date limite : Les candidatures seront acceptées jusqu’à ce que le poste soit pourvu Nombre de postes : 1À PROPOS DE VOUSVous êtes une personne compatissante et ingénieuse, dévouée à soutenir les enfants, les individus et les familles racialisés dans le dépassement des obstacles et le développement de leur résilience. Vous croyez au pouvoir des interventions fondées sur des données probantes et culturellement adaptées, et vous vous engagez à favoriser un environnement de soutien où les enfants, les individus et les familles racialisés peuvent s’épanouir et se sentir en sécurité. La connaissance des systèmes, l’empathie, la sécurité et un esprit de collaboration doivent être les caractéristiques de votre approche, alors que vous accompagnez les familles, individus et enfants racialisés dans leur cheminement unique vers un changement positif.À PROPOS DU POSTEL’Intervenant(e) auprès des enfants et des familles joue un rôle clé dans la prestation des programmes de santé mentale et de bien-être de BWCS. Dans ce poste, vous offrirez des évaluations, du soutien émotionnel et comportemental, de la gestion de cas, du counseling, du plaidoyer et de l’animation de groupes.Vous travaillerez avec les familles pour identifier leurs forces, clarifier leurs besoins, établir des objectifs et explorer des avenues vers un mieux-être émotionnel, une plus grande stabilité et des relations renforcées. Vous soutiendrez les personnes confrontées à des défis sociaux, émotionnels, comportementaux ou systémiques et les aiderez à naviguer dans les systèmes communautaires, scolaires, sociaux et de santé.&nbsp;Vous offrirez un soutien culturellement adapté et informé par les traumatismes, favorisant la sécurité, l’autonomisation et le changement positif. Ce rôle exige du professionnalisme, de la flexibilité, des limites claires et la capacité de bâtir des relations de confiance dans divers milieux communautaires, tout en veillant à rendre les services accessibles, sécuritaires et adaptés aux besoins uniques des familles noires et racialisées.À QUI NOUS OFFRONS NOTRE SOUTIENBWCS s’engage à garantir que les résidents de la ville d’Ottawa, du quartier Britannia Woods et des environs aient accès aux services nécessaires à leur bien-être : santé mentale, bien-être, soutien social, éducation, sécurité alimentaire et loisirs.À PROPOS DE LA DIVERSITÉ À BWCSChez BWCS, nous cultivons activement un environnement inclusif et équitable où la diversité s’épanouit. Nos services et notre personnel reflètent les diverses cultures, langues et expériences vécues de notre communauté. Nous nous engageons à ce que chaque individu et famille bénéficie d’un soutien informé, sensible, sécuritaire, respectueux et opportun, et à ce que tous les membres de notre équipe se sentent valorisés et autonomisés.RESPONSABILITÉS PRINCIPALES<ul><li>Évaluer et identifier les forces et besoins des enfants, individus et familles selon les objectifs du programme</li><li>Élaborer des plans de soutien et explorer des objectifs en collaboration avec les familles, individus et enfants</li><li>Offrir de la gestion de cas et du soutien à la navigation des ressources</li><li>Animer et soutenir des programmes de groupes pour enfants, individus et familles</li><li>Offrir du counseling de crise et du soutien à la médiation</li><li>Agir comme défenseur dans les systèmes scolaires, communautaires et de protection de l’enfance</li><li>Soutenir les clients dans la navigation des systèmes sociaux, communautaires et de santé</li><li>Offrir du mentorat et du parrainage</li><li>Respecter les lignes directrices du programme (confidentialité, notes de cas, rapports, tenue de dossiers)</li><li>Effectuer la planification de fin de service et l’évaluation</li><li>Participer activement à la supervision clinique continue</li><li>Travailler selon un horaire flexible, incluant certaines soirées</li><li>Collaborer avec les intervenants communautaires et utiliser efficacement les ressources disponibles</li><li>Mettre en œuvre le modèle thérapeutique SNAP basé sur le cadre TCC et intégrer d’autres approches thérapeutiques au besoin</li><li>Effectuer toutes autres tâches assignées par la direction de la Santé mentale et du Counseling</li></ul>QUALIFICATIONS<ul><li>Baccalauréat en travail social (B.T.S.), intervenant en services sociaux, ou diplôme en counseling ou dans d’autres sciences sociales connexes.</li><li>Être membre en règle d’un ordre professionnel réglementé (CRPO, OCSWSSW)</li><li>Connaissance et expérience auprès des familles noires et racialisées</li><li>Connaissance des défis liés à la pauvreté, la discrimination, les barrières systémiques et les inégalités sociales</li><li>Minimum de 2 à 3 ans d’expérience professionnelle auprès d’enfants et familles ayant des préoccupations liées au comportement, à l’émotionnel ou à la santé mentale</li><li>Expérience en développement et animation de programmes de groupe axés sur le bien-être mental et émotionnel</li><li>Compétences interpersonnelles exceptionnelles; solides aptitudes en communication orale et écrite</li><li>Bilinguisme un atout (anglais, français, somali, arabe, etc.)</li><li>Maîtrise de MS Office (Word, Excel, PowerPoint, Outlook) et d’autres bases de données</li><li>Permis de conduire valide et accès à un véhicule obligatoire</li><li>Expérience vécue au sein de communautés noires ou racialisées considérée comme un atout</li></ul>CE QUE NOUS OFFRONSBWCS offre un milieu de travail dynamique avec de nombreuses possibilités de développement professionnel dans un environnement de soutien. En tant que membre de l’équipe, vous aurez un impact significatif sur le bien-être des enfants et des familles en les aidant à accéder aux ressources essentielles et à obtenir des résultats positifs. Si vous êtes engagé envers l’équité, l’innovation et des pratiques culturellement adaptées, nous vous invitons à joindre notre mission visant à bâtir des communautés plus résilientes et en meilleure santé.PROCESSUS DE CANDIDATURENous sommes un employeur garantissant l’égalité des chances. Les personnes intéressées sont invitées à soumettre un CV détaillé et une lettre de motivation par courriel à&nbsp;<a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a>. Nous remercions tous les candidats de leur intérêt; toutefois, seules les personnes sélectionnées pour une entrevue seront contactées.Si vous nécessitez des mesures d’adaptation durant le processus, veuillez écrire à&nbsp;<a href="mailto:careers@britanniawoods.com" target="_blank">careers@britanniawoods.com</a> et nous veillerons à répondre à vos besoins.

Britannia Woods Community House

Child & Family Worker

Major ResponsibilitiesTrauma Counselling, Crisis Intervention and Case Management<ul><li>Provide services from a trauma-informed, integrated feminist, anti-racist, anti-colonial, and anti-oppression framework.</li><li>Provide counselling and emotional support (individual, group, and drop-in) to survivors (adult and youth) of sexual violence and sexual exploitation.</li><li>Support stabilized survivors of sexual exploitation with realizing options for long-term healing, education, employment, economic and professional development.</li><li>Work with diverse and marginalized survivors within York Region from WSN’s office in Newmarket and from community spaces, including schools across York Region.</li><li>Assist survivors to assess their situation, particularly with reference to their safety; provide information and assistance in naming appropriate strategies; provide referrals to appropriate community resources.</li><li>Coordinate and co-facilitate a support group for the support people and caregivers of survivors.</li><li>Coordinate client case conferencing/management with other service providers; advocacy (i.e., legal, housing, social services) and provide accompaniment as required.</li><li>Coordinate and participate in the delivery of the annual Safe Passages Healing Retreat (e.g., screen and assess applicants, cofacilitate pre/post groups, coordinate retreat logistics and stay on site to cofacilitate the evening restorative program).</li><li>On a 1-week rotational basis, perform the role of staff back-up for volunteers responding to calls on WSN’s 24-hour crisis line.</li></ul>Outreach, Education, Training and Resource<ul><li>Act as an advocate and resource person for the agency on trauma, sexual violence, and sexual exploitation.</li><li>Represent WSN on applicable community committees, situation tables, and coalitions.</li><li>Outreach to other service providers and support warm transfers into WSN’s counselling program.</li><li>On a rotational basis (once a month), participate in the delivery of WSN’s bingo fundraiser in Newmarket (Sunday 3:45pm-6pm).</li><li>Other duties as assigned.</li></ul>Key Qualifications:<ul><li>Theoretical and practical understanding of sexual violence and commercial sexual exploitation of women and youth across diverse intersections (e.g., race, faith, sexual orientation, and gender identities)</li><li>Minimum of 3 years related experience providing counselling to survivors with complex trauma who have experienced sexual violence, including sex trafficking, childhood sexual abuse, and incest.</li><li>Minimum of 3 years related experience coordinating and co-facilitating trauma groups and developing group materials.</li><li>Minimum of 2 years related experience providing program coordination and support staff supervision, including volunteers/student interns in the women’s anti-violence sector. </li><li>Knowledge of relevant legislation (i.e., the Child and Family Services Act), regional and provincial services.</li><li>Demonstrated experience&nbsp;utilizing a tri-phasic model of trauma recovery.</li><li>Demonstrated experience working with survivors from trauma-informed, integrative feminist, anti-colonial, anti-racist, and anti-oppression frameworks.</li><li>Knowledge of community, financial and government supports stabilized survivors (i.e., options for education, economic and professional development).</li><li>Experience outreaching to and collaborating with diverse stakeholders.</li><li>Excellent communication, organizational, time management, conflict management, and interpersonal skills.</li><li>An ability to work independently and as part of a team.</li><li>Computer proficiency and experience completing reports and client related advocacy letters.</li><li>A second language other than English and French is an asset; Bilingualism is a strong asset.</li><li>A reliable vehicle, valid driver’s license and insurance are required.</li><li>Related post-secondary education and experience.</li><li>Current registration with OSWSSW, CPRO or another counselling related regulatory body is an asset.</li></ul>These positions will remain open until they are filled.&nbsp;Please submit a cover letter and resume to:&nbsp; Jeen maria Joseph at&nbsp;<a href="mailto:jjoseph@womenssupportnetwork.ca" target="_blank">jjoseph@womenssupportnetwork.ca</a>&nbsp;Accommodation is available on request for candidates taking part in all aspects of the selection process. Only applicants selected for an interview will be contacted. WSN is committed to a staff team that reflects the diversity within the community. We encourage Indigenous, Black, women of color, immigrant women, differently abled, francophone, lesbian, bisexual, nonbinary, and trans women to apply.&nbsp;

Women's Support Network of York Region

Trauma Counsellor

Who We Are?We are a crisis centre located in Surrey, and work in collaboration with the medical and justice communities for the safety and care of survivors and children escaping violence.Why We Exist?Our goal is to see gender-based violence diminish and one day disappear from our cultural lexicon. We empower survivors, and with your help we are changing the definition of ‘victim’.Job type: Full- Time,* 35 hours, (*Monday-Friday)Location: Counselling duties performed virtually and in-personWage: $43.15 an hourReporting Relationship: Counselling Coordinator and Executive DirectorBenefits to working with Surrey Women’s Centre<ul><li>Three weeks paid vacation to start that grows the longer you are with SWC (pro-rated on your first year)</li><li>An excellent employee benefits package including Short-term and long-term disability coverage (premiums are 100% paid by SWC)</li><li>An Employee and Family Assistance program</li><li>Generous leave provisions (sick time, special leaves)</li><li>3 paid self-care days a year</li><li>5 paid family responsibility days a year</li><li>Women’s day paid day off</li><li>Paid holidays</li><li>Monthly clinical supervision sessions</li><li>Regular team building and agency social events.</li><li>Exciting in-house training opportunities</li><li>Professional development funds</li><li>A workplace that values collaboration, passion, continuous learning and integrity.</li></ul>Job Summary:Counsellors provide individual counselling and other related support to survivors who have experienced intimate partner violence, sexual assault, childhood abuse and other forms of gender-based violence. Services are provided from a feminist, anti-oppressive and trauma-based perspective.Key Duties and Responsibilities:Marketing<ul><li>Market the Surrey Women's Centre counselling programs to generate client referrals</li><li>Promote Surrey Women's Centre counselling programs by presenting to various agencies, organizations and referral sources</li></ul>Direct Client Services<ul><li>Provide 4-5 individual counselling sessions per day, with a combination of in-person and/or telehealth appointments as per client’s preference.</li><li>Facilitate the survivor’s understanding of the impact of trauma, focusing on the behavioral, emotional, cognitive and physical consequences of gender-based violence</li><li>Explore alongside the survivor their past and present coping strategies with the goal of strengthening existing ones and developing new skills.</li><li>Assess the safety of survivors and their children as well as support them in reducing safety risks.</li><li>Provide support and information to survivors that strengthens their formal and informal support networks.</li><li>Collaborate with other SWC team members, especially for those clients identified as “High-Risk”, to better coordinate support to the client.</li></ul>Administration<ul><li>Maintain accurate up-to-date client records, including documentation of all client contacts, intake, assessment, relevant session notes, referrals to and consultation with community agencies and professionals and termination summary notes.</li><li>When time permits, participate in public education, prevention work and other agency-wide events.</li><li>Consult, network and liaise with community agencies and professionals to maintain up-to-date information on available resources, maintain positive community relations and build mutually beneficial partnerships.</li></ul>QualificationsEducation and Experience<ul><li>Degree in a related human/social service field</li><li>RCC, CCC &amp; RSW designation or another related credential is required</li><li>Registration with the Crime Victim Assistance Program. Preference will be given to counsellors who are registered with First Nations Health Authority.</li><li>Experience working with survivors of gender-based violence and/or experience working in the anti-violence sector</li><li>Experience in program development and evaluation is an asset</li></ul>Knowledge and Skills· Firm commitment to work from a feminist perspective and provide client-centred, trauma-informed services· Strong understanding of dynamics present within experiences of gender-based violence· Knowledge of feminist approaches to supporting survivors· Knowledge of anti-oppressive &amp; trauma-informed approaches to counselling· Demonstrate ability to work with diverse clientele, and cultural competency.· Demonstrate ability to work both independently and as a part of a team.· Excellent interpersonal, communication and conflict resolution skills.· Excellent computer and administrative skills.· Fluency and counselling proficiency in other language specifically Punjabi, to better serve our clients.· Strong commitment to remain informed on the issues impacting survivors through reading professional development and other activities.OTHER REQUIREMENTS· Successful completion of Criminal Record check· Confidentiality as per Agency and legislative requirementsWe thank all applicants for their interest but due to the high volume of applications, we will only be contacting shortlisted applicants. We review applications as they are received. This position is open until filled.We strongly encourage applications from and prioritize hiring people from diverse backgrounds and experiences, including folks with lived experience, Indigenous people, and racialized peoples. We encourage, though don’t require, folks of these identities to indicate this on their cover letter.We are an anti-violence organization supporting women and for that reason the employment opportunities are open to women only.Education:<ul><li>Bachelor's Degree (required)</li></ul>Experience:<ul><li>counselling: 1 year (required)</li></ul>Language:<ul><li>Punjabi (required)</li></ul>Must have:<ul><li>RCC, CCC &amp; RSW designation </li><li>Registration with the Crime Victim Assistance Program (CVAP).&nbsp;</li></ul>

Surrey Women's Centre

Clinical Counsellor - Punjabi Speaking

Job Title: Manager of Drug Treatment Court PortfolioLocation: Ottawa, Ontario, CanadaReports To: Director of Addictions and Mental HealthJob Status: Full Time Permanent / 37.5 hours per weekClosing Date: November 28, 2025About Rideauwood Addiction &amp; Family ServicesRideauwood Addiction and Family Services is a community-based non-for-profit treatment centre that has been operating in Ottawa for more than 40 years. Dedicated to supporting those impacted by substance use, behavioral addictions and related mental health challenges, the organization serves youth, young adults, adults and families. Rideauwood runs over 15 comprehensive programs that include prevention, education, individual and group treatment.&nbsp;<a href="http://www.rideauwood.org" target="_blank">www.rideauwood.org</a>.The Manager of Drug Treatment Court (DTC) Portfolio is responsible for the direct management and supervision of clinical staff, administration, leadership, and overseeing the ongoing development, coordination, implementation and evaluation of Agency services including our drug treatment court program, and other projects, initiatives or programs as assigned. The manager will ensure the effective and efficient delivery of addiction services through collaboration with other managers, staff and other care providers and stakeholders.RESPONSIBILITIES<ul><li>Provide clinical direction and supports to staff around client cases through supervision, processes, team processes, and, on an as needed basis;</li><li>Responsible for program management in designated areas;</li><li>Responsible for the quality and integrity of the services provided in designated programs;</li><li>Leads in service implementation, including working with front-line staff on clinical and service delivery issues, advocacy, database needs, and, training and development;</li><li>Leads team meetings with designated staff members;</li><li>Actively reviews program delivery model and provides input on effective improvements;</li><li>Works with staff to ensure that program data is accurately inputted and submitted;</li><li>Works with staff to provide clinical expertise and guidance and coaching as necessary;</li></ul>EDUCATION, TRAINING, AND EXPERIENCE<ul><li>Degree in human services field such as Social Work or Counseling Psychology;</li><li>Professional registration/credentialing with a relevant regulatory body (ie. Ontario College of Social Workers &amp; Social Service Workers or College of Registered Psychotherapists of Ontario);</li><li>Minimum 5 years experience in the addiction and mental health field;</li><li>Leadership experience in the Justice Sector is considered a strong asset;</li><li>Demonstrated knowledge of mental health and addiction issues;</li><li>Demonstrated sound clinical judgement, initiative, and leadership in counselling and/or case management programs;</li><li>Demonstrated ability to work both independently and as an effective member of a team;</li><li>Demonstrated administrative management and reporting skills;</li><li>Demonstrated ability to self-organize and prioritize work;</li><li>Demonstrated ability with MS Office Suite of Programs is essential, experience and comfort working with electronic health records/client management systems;</li><li>Knowledge of relevant legislation related to care, client privacy and confidentiality;</li><li>Knowledge and experience related to supervision in a unionized environment</li><li>Proven ability to coach, manage, mentor new and existing team members;</li><li>Proven ability to build and lead teams;</li><li>Proven collaboration and external relationship-building skills;</li><li>Excellent interpersonal, organizational, verbal and written communication skills, including presentations;</li><li>Ability and willingness to work evening hours during the week multiple times a month up to a weekly basis, and to work hours necessary to complete projects and tasks by stated deadlines;</li><li>Possession of a valid driver’s license and access to a vehicle for travel;</li><li>Bilingualism (English/French) is a strong asset;</li><li>Master's Degree would be considered an asset, and;</li><li>Completion of a formal Clinical Supervision course from a recognized educational institution is an asset.</li></ul>DISCLAIMER: This job posting indicates the general nature of the level of work expected of the incumbent it is not designed to cover or contain a comprehensive list of activities, duties or responsibilities and the incumbent may be asked to perform other duties as required.If you are interested in this position, please submit a current resume and letter of interest directly via the posting site answering the questions below. Based on your experience and practice, and given what you know about this position:<ul><li>What motivated you to apply for this position, and</li><li>What makes you a suitable candidate for this position?</li></ul>Rideauwood is an equal opportunity employer and supports equity, diversity and inclusion. If any accommodations are needed for applicants during the selection process, please notify Human Resources.

Rideauwood Addiction & Family Services

Manager of Drug Treatment Court

Psychotherapist, Service Coordinator (DBT Intensive)LOCATION: Toronto, ON&nbsp;POSITION TYPE: Full-Time Regular (37.5 hours/week)POSTING CLOSING DATE: November 19, 2025Lumenus Community Services is committed to diversity, equity and inclusion. &nbsp;We value a recruitment and selection process that is inclusive and barrier-free and we encourage applications from all individuals including, but not limited to, all cultures, religions, racialized communities, abilities, sexual orientations, and gender identities and expressions. &nbsp;Lumenus Community Services is looking for a dynamic individual to be a member of our Community Counselling and Intensive DBT Programs. In addition to providing ongoing counselling for youth aged 12+, position will provide DBT- specific therapy as part of Lumenus’ Intensive DBT program for youth aged 14-18 and their caregivers.The Intensive DBT Program includes individual, group and family therapy, DBT skills coaching and weekly DBT Team consultation -essential to helping DBT therapists monitor their fidelity to the model, increase their skills, monitor their burnout and sustain their motivation when working with high-risk, youth. The successful candidate will also provide ongoing counselling, service coordination, and therapeutic support within our Community Counselling program to youth aged 12+ and their families/caregivers. This position addresses a range of mental health issues, including emotional, behavioral and/or psychiatric symptoms that may be impacting one’s functioning at home, school, socially or in the community, as well as situational challenges including family conflict, bullying, trauma, substance use, struggles with psychiatric diagnoses. Therapeutic support is evidence-based, youth-centered, and reflective of the diverse needs of clients and their families.Experience with/lived experience of oppression, racism, homophobia, transphobia and/or ableism and/or personal connection to queer or trans communities of color, including newcomer and disability communities will be an asset for applicants.Lumenus Community Services is a dynamic and growing agency. We offer a competitive salary, ongoing training, and career development opportunities!KEY RESPONSIBILITIES:<ul><li>Provide individual DBT informed therapy based on through Biosocial Assessment, for youth age 14-18, Co-facilitate DBT skills group for youth and their caregivers, provide DBT Skills Coaching to youth as needed, and be an active participant in weekly DBT Consult Team;</li><li>Formulate assessments and treatment plans and provide therapeutic counselling using a range of Evidence-Based and/or Evidence-informed Practices, including Narrative Therapy, CBT, Motivational Interviewing, Attachment-based therapy, Solution-focused, therapy, Trauma-informed therapy, Family Therapy, etc., and provision of psycho- education as needed;</li><li>Provide direct clinical service to clients while ensuring all services are based on wholistic practice and an integration of family focus, wellness, attachment theory and trauma-informed principles.</li><li>Knowledge of approaches that promote health equity, including anti-oppressive and anti-racist practice, 2SLGBTQ+ inclusion, community engagement, cultural safety, trauma-informed care, harm reduction, and human rights and accessibility frameworks.</li><li>Work in collaboration with youth, family members, and other service providers to identify a youth's needs and goals</li><li>Establish therapeutic and trusting relationships with clients, as well as collaborative relationships with service providers.</li><li>Provide immediate support to clients in crisis including risk mitigation, safety planning and connections to crisis services. Document and review any risk factors that may be impacting the client.</li><li>Liaise with other professionals and work from a multi-disciplinary framework including, psychologists, psychiatrists and other mental health professionals;</li><li>Provide service coordination for clients with multiple needs, i.e. refer clients to other Lumenus programs when appropriate and liaise with workers from those programs to best support clients and meet their needs; refer to external service providers as needed;</li><li>Aligns own work and behaviour with agency mission, vision and values and in adherence to agency policies and procedures;</li><li>Perform other related duties as assigned.</li></ul>QUALIFICATIONS<ul><li>A Master’s Degree in a discipline that is permitted to practice as a psychotherapist in Ontario;</li><li>Membership in good standing within the&nbsp;&nbsp;appropriate&nbsp;&nbsp;related professional&nbsp;&nbsp;regulatory body;</li><li>At least 2 years of professional experience or equivalent combination of education and experience;</li><li>Formal training in Dialectical Behavioural Therapy, as well as experience delivering this modality;</li><li>Thorough knowledge and previous experience with the principle techniques and methods of individual/family therapy and evidence informed treatment modalities noted above;</li><li>Experience working with youth struggling with depression, anxiety, suicidal ideation, significant self-harming, strained social relationships, eating disorders, trauma, psychiatric diagnoses, difficult family dynamics, learning disabilities etc.</li><li>Sound knowledge of anti-oppressive and anti-racist practices and ability to implement them in clinical work with youth &amp; families;</li><li>Ability to demonstrate and work through a lens of sensitivity to diversity related to race, religion, culture, cognitive functioning, poverty, sexual orientation and gender identity, and experience working with youth with intersecting identities;</li></ul>SKILLS/KNOWLEDGE:<ul><li>Proven knowledge, understanding and experiencing working as a DBT Therapist;</li><li>Sound knowledge of evidenced informed treatment modalities including but not limited to, Narrative Therapy, Cognitive Behaviour Therapy, Motivational Interviewing, Trauma- informed therapy, Attachment-based therapy;</li><li>Proven knowledge and understanding of brief solution focused therapy and single session models;</li><li>Suicide risk assessment and intervention skills;</li><li>Demonstrated sound judgement related to the development of collaborative approaches working with youth and their families; including high risk circumstances and safety planning;</li><li>Sound knowledge and understanding of child and adolescent development;</li><li>Ability to develop collaborative working relationships with other staff; ability to connect and build rapport with youth and families;</li><li>Ability to demonstrate and work through a lens of sensitivity to diversity related to race, religion, culture, cognitive functioning, poverty, sexual orientation and gender identity, etc.</li><li>Exceptional interpersonal skills; ability to work in a multi-disciplinary environment, exercising professional judgement in conflictual and stressful situations;</li><li>Proven group facilitation skills, preferably utilizing Evidence Based Practices;</li><li>Well-developed writing skills with a strong record in completing documentation properly and in a timely manner;</li><li>Excellent organizational and administrative skills, with strong initiative;</li><li>Ability to identify clinical learning needs and seek consultation and support through supervision.</li></ul>ADDITIONAL REQUIREMENTS:Satisfactory clearance under the Vulnerable Sector Screening process;Flexibility and ability to travel to work in different office locations, schools, home, community as needed;Ability to work a flexible schedule, including two evenings per week to accommodate the needs of the youth and families;TO APPLY: Interested applicants are invited to submit their cover letter and resume and fill out the application form before November 19, 2025&nbsp;We ask applicants to make any accommodation requests for the interview or selection process known in advance by contacting Human Resources. Human Resources will work together with the hiring committee to arrange reasonable and appropriate accommodation for the selection process which will enable you to be assessed in a fair and equitable manner.

11 Counsellor / Therapist / Mediation Full Time Jobs