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Bilingual Crisis Support Worker, Remote - PT - Outside Qc &amp; ONT Department : Clinical Services Reports to : Manager, People and Clinical Performance Job type : Part-Time Permanent Location : &nbsp;Open exclusively to candidates residing outside the province of Quebec and Ontario&nbsp;Posting expiration: February 4 2026Shift ID &nbsp;:&nbsp;CNO-1102-PTB67&nbsp; Schedule - Week 1 : Sunday, Monday and Friday &nbsp;from 11:00pm ET to 7:00am ET Schedule - Week 2 : Monday, &nbsp;Friday and Saturday from 11:00pm ET to 7:00am ET Schedule - Week 3 :Sunday, Monday and Friday &nbsp;from 11:00pm ET to 7:00am ET Schedule - Week 4 :Monday, &nbsp;Friday and Saturday from 11:00pm ET to 7:00am ET&nbsp;and Wednesday from 6:00pm ET to 9:00pm ETPresentation of the organizationAre you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling. &nbsp;&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The Feel Out Loud&nbsp;Campaign Cabinet</a> – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.&nbsp;As a Crisis Support Worker, you will work closely with Texting Supervisors to provide support and de-escalation to people in crisis via a text-based service. Your role will be to work during overnight hours to ensure young people and adults reaching out get the care and support their need. You will provide punctual support consistent with the program’s expectations, while collaborating with Texting Supervisors on any necessary external intervention. You will provide a high quality service when supporting our texters, while adhering to clinical policies and procedures. &nbsp;&nbsp;Job description and responsibilities:As a crisis support worker, the role is to&nbsp;<ul><li>Provide warmth and empathy to our users in crisis. </li><li>De-escalate imminent risk conversations (suicide, etc.) </li><li>Work collaboratively with the Texting Supervision team to support users involved in emergencies, where mandatory reporting is necessary, etc. . </li><li>Multitask by providing our service to multiple users at once (5 on average) in order to reduce overnight wait times. &nbsp;</li></ul>Profile:<ul><li>1+ year of crisis intervention work experience </li><li>Proven ability to thrive and find multitasking energizing </li><li>Proven ability to work well under pressure while maintaining professionalism and maturity </li><li>Consistently exhibits effective and constructive communication &nbsp;</li><li>Understanding of quality improvement and quality assurance processes. &nbsp;</li><li>Fluent communication skills in both French and English</li></ul>Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#KDIND

Kids Help Phone

Bilingual Crisis Support Worker, Remote - PT - Outside Qc & ONT

Position Type –&nbsp;FT Contract until January 2027&nbsp;Hours of Work per week –&nbsp;35 hoursSalary range:&nbsp; $75,646 to $88,092 per annum&nbsp;Benefits: &nbsp; We offer generous group employee benefits which includes:<ul><li>Generous paid time off (Vacation, and Sick days)</li><li>Hybrid work flexibility</li><li>Access to employee perks and discounts&nbsp;</li></ul>ABOUT USStrides Toronto Support Services (“Strides Toronto”) Strides Toronto is a multi-service agency supporting infants, children, youth and young adults from birth to age 29, and their families, primarily across east Toronto. We offer community-based, residential and treatment programs—including mental health counselling, autism services, early intervention, day treatment, education, outreach and community support—using a client-centered, evidence-informed approach. Since 2015, Strides Toronto has served as Toronto’s Lead Agency for Infant, Child and Youth Mental Health, partnering with 21 core service providers to provide system leadership, citywide planning, coordinated service delivery and program alignment. Strides Toronto also leads initiatives with broader reach, including&nbsp;<a href="https://helpahead.ca/" target="_blank">Help Ahead</a>&nbsp;and the&nbsp;<a href="https://www.hope-strategy.com/" target="_blank">HOPE Strategy</a>&nbsp;across Toronto and&nbsp;<a href="https://onestoptalk.ca/" target="_blank">One Stop Talk</a>/<a href="https://onestoptalk.ca/fr/" target="_blank">Parlons Maintenant</a>&nbsp;and the&nbsp;<a href="https://www.ontario.ca/document/2024-2025-mccss-service-objectives-child-welfare-and-protection/2024-2025-services-41" target="_blank">Provincial Youth Outreach Worker Program</a>&nbsp;across Ontario.ABOUT THE ROLEThis is an existing vacancy for a full-time contract Clinical Supervisor, Autism Services (Urgent Response Services - URS). The Clinical Supervisor, URS provides oversight to a team who work directly with families, children and youth diagnosed with Autism Spectrum Disorder, in the provision of parent training and stabilization based services.&nbsp;The Clinical Supervisor, URS will provide supervision and oversee ABA based service for children and youth registered in the Urgent Response Service to improve child and family quality of life and prepare for successful participation in community programs. Services take place at the center, client’s home or other community settings on a one-to-one basis.&nbsp;The Urgent response services (URS) is an exciting new service offered within the OAP. They are time-limited services developed to provide a rapid response to specific, identified needs to prevent further escalation or risk of harm to the child or youth, other people or property.WHAT YOU WILL DO<ul><li>Identify, develop and supervise the implementation of evidence based behavioural programming in line with the client and family’s individualized goals.</li><li>Be responsible for ongoing program evaluation and modifications as needed to behavior plans and protocols including signing off on plans and OAP (forms).</li><li>Supervise a clinical team to ensure adherence to service standards and organizational policies.</li><li>Maintain administrative order to ensure the successful operation of the clinical team and clinical caseload. </li><li>Supervise and ensure staff and client health and safety is carried out in a safe and productive manner.</li></ul>THE “MUST HAVES”The following education, professional memberships and knowledge are a requirement for this role:&nbsp;<ul><li>Master’s degree in Applied Behaviour Analysis, Psychology or Developmental Disabilities with study or related degree and experience in Applied Behaviour Analysis.</li><li>Certification as a Board Certified Behaviour Analyst (BCBA) in good standing.</li><li>Registered with College of Psychologists and Behaviour Analysts of Ontario as a regulated health professional (effective July 1, 2024).</li><li>Minimum 4 years work experience in developing and/ or delivering Applied Behavioural Analytic services.</li><li>Awareness of the role of inclusion, diversity, equity, and accessibility (IDEA) in the workplace and within the community being served by the position.</li><li>An understanding of anti-black racism, anti-oppressive/anti-racism perspective in the context of the social determinants of health.</li><li>Ability to recognize and identify situations where incidents of imbalance of power and privilege may occur and can result in possible negative impacts.</li></ul>THE ‘NICE TO HAVES’While not required, preference will be given to candidates with the following:<ul><li>Minimum 1 year supervisory experience and understanding of management theories and practices considered as an asset.</li><li>Functional computer and client information system knowledge.</li><li>Fluency in another language(s), including sign language.</li></ul>BEFORE STARTING WITH USAs our work puts us in direct contact with youth and vulnerable persons in our community, with health and safety as a priority, the successful candidate must complete or obtain the following before commencement of their employment:<ul><li>A Vulnerable Sector police check</li><li>A positive police check does not automatically disqualify an applicant for a position with Strides Toronto. &nbsp;The Police Check will be reviewed and evaluated for the purpose of making a decision on suitability for employment in relation to the specific duties and responsibilities of the position being filled. &nbsp;</li></ul>WHY JOIN OUR TEAM?<ul><li>We provide a hybrid work model.</li><li>We provide opportunities for growth and professional development.</li><li>We are committed to providing an equitable and inclusive environment where our diverse team members and clients can thrive.</li><li>We have a collaborative and supportive Senior Management Team.</li><li>We set high standards for performance, client outcomes, and implement best practices, which are demonstrated through our accreditation with the Canadian Centre for Accreditation.</li></ul>HOW TO APPLYPlease submit a cover letter and resume outlining your demonstrated education, certification (if applicable), working and related volunteer experience and how you meet specific requirements for this position, and any additional considerations you deem appropriate. The application deadline is February 3, 2026.Strides Toronto is an equal opportunity employer. We benefit from diversity of lived experiences in the workplace and encourage applications from qualified candidates who reflect the diversity of the communities we serve. &nbsp;Strides Toronto is a participant in the Government of Canada’s 50-30 Challenge, a program which challenges organizations to improve access for women and/or non-binary people and other equity-deserving groups, including those identifying as: racialized, Black, and/or people of colour, people with disabilities (including invisible and episodic disabilities), 2SLGBTQ+ and/or gender and sexually diverse individuals, and Aboriginal and/or Indigenous Peoples to &nbsp;increase the representation and inclusion of diverse groups within their workplace. &nbsp;In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Strides Toronto’s own policies, requests for accommodation will be considered throughout the hiring process.We thank all applicants however, only those selected for interviews will be contacted.

Strides Toronto

Clinical Supervisor, Autism Services

INTERNAL/ EXTERNAL JOB POSTING: PAR COUNSELLOR – FULL TIME&nbsp;Date Posted: January 21, 2026Application Dateline: January 30, 2026&nbsp;Hours of Work: &nbsp;35 hours/ week, Full-time PermanentHourly Wage: $31.29Reports to: Program Manager&nbsp;Vacancy Status:&nbsp;ExistingClassification: Counsellor (Bargaining member position)&nbsp;Location: On- Site at office in Toronto, ON,&nbsp;About UsElizabeth Fry Toronto delivers gender-based, trauma-informed services and advocates for justice and equity for criminalized women, Trans, non-binary, and Two Spirit people, as well as their families. We envision communities where women and gender-diverse people are not criminalized. Our work is grounded in an anti-oppressive, anti-racist, intersectional feminist, abolitionist framework and guided by our values of Compassion, Equity &amp; Inclusion, Excellence, and Accountability. We support the empowerment and well-being of criminalized individuals through responsive, client-centered programs that address the complex and systemic barriers they face. Our services are rooted in trauma-informed and harm reduction practices, assisting people at various stages of involvement in the criminal justice system.We are Currently hiring a PAR Counsellor -Full Time&nbsp;to provide group and individual counselling to women involved in the criminal justice system. This role focuses on trauma-informed, harm reduction-based care and requires in-person / Virtual service delivery.The Partner Assault Response (PAR) is a 12-week group program offering information, education, and support to women charged in domestic violence situations. This court-mandated initiative provides specialized, community-based counselling and psycho-educational group support focused on abuse and emotional management. Reporting to the Program Manager, this role requires flexibility to deliver both virtual and in-person services, including sole facilitation of groups. Working within the mandated protocols you will be required to provide the following:Key Responsibilities<ul><li>Provide individual and group counselling to PAR clients, including crisis intervention when required</li><li>Facilitate and co-facilitate psycho-educational workshops and support groups</li><li>Conduct client intakes, eligibility assessments, and mid/post-program evaluations</li><li>Complete risk assessments and develop safety plans based on individual client needs</li><li>Track and monitor client progress throughout the program</li><li>Advocate on behalf of clients and assist with navigating systemic barriers</li><li>Provide clients with relevant information, resources, referrals, and ongoing support</li><li>Maintain accurate, timely case notes and update client files at every point of contact in to the data management system. </li><li>Liaise with referral agencies, courts, and community partners as needed</li><li>Write court-mandated progress and completion reports for group participants</li><li>Document group activities and client interactions in agency data systems</li><li>Submit monthly program statistics and maintain program documentation. </li><li>Submit reports as per the defined format on or before the due date to comply with program requirements.</li><li>Coordinate all aspects of group sessions, including scheduling, space, and logistics</li><li>Attend team and agency meetings; contribute to program evaluations and planning</li><li>Support new staff, students, and volunteers as and when require. </li><li>Respond to telephone and in-person inquiries and communicate program information</li><li>Maintain confidentiality and security of all client and agency-related information</li><li>Ensure compliance with agency policies, procedures, and health and safety standards</li><li>Participate in ongoing professional development and internal/external committees.</li><li>Perform other related duties as assigned by management.</li></ul>Qualifications<ul><li>Education: Degree or diploma in Social Work, Community/Social Services, Psychology, Criminology, or a related field, or a combination of education and experience.</li><li>Experience: Minimum 3-5 years of counselling and facilitation experience, preferably working with women from diverse ethno-cultural and socio-economic backgrounds, including transgender and LGBTQ2+ communities. Experience working with justice-involved women and marginalized groups is an asset.</li><li>Knowledge: Strong understanding of the criminal justice system, especially as it relates to women; trauma from feminist, anti-racist, and anti-oppression perspectives; and restorative justice principles.</li><li>Commitment: Demonstrated use of trauma-informed, feminist, anti-racist, anti-oppression, and harm reduction practices.</li><li>Skills: Strong facilitation and client engagement skills, case documentation and management, crisis intervention, problem solving, and decision-making using appropriate communication channels.</li><li>Technical: Proficient in updating client information systems, Microsoft 365 suite, and virtual platforms.</li><li>Communication: Excellent interpersonal, relationship management, oral and written communication, and organizational skills.</li><li>Availability: Ability to work independently and collaboratively in both virtual and in-person settings, including court-based and community locations in Toronto.</li><li>Languages: Bilingual in French or other languages is an asset.</li><li>Travel: Ability to travel occasionally between offices and community locations as required.</li></ul>Working Conditions<ul><li>Primary work location will be in person at the office located at 658 Danforth Ave, Toronto, ON. This may change based on program needs.</li><li>Limited travel between offices and community location may be required.</li><li>Some evening or weekend hours may be required to serve clients who are unable to attend group / Counselling sessions during regular working hours.</li></ul>How to ApplyPlease send your cover letter and resume in ONE document to&nbsp;<a href="///C:/Users/smallick/AppData/Local/Microsoft/Windows/INetCache/Content.Outlook/VMT6P877/careers@efrytoronto.org" target="_blank">careers@efrytoronto.org</a> by 5 P.M. on January 30, 2026&nbsp;Applicants must list&nbsp;PAR Counsellor - Full time&nbsp;in the subject line of the email.&nbsp;Or simply click the Apply button below.We appreciate all applications, but only candidates selected for an interview will be contacted.AI Disclosure:&nbsp;We do not use artificial intelligence (AI) tools to screen, assess, or select applicants at any stage of the hiring process.Diversity StatementElizabeth Fry Toronto is committed to equity and inclusion and encourages applications from Indigenous, Black, racialized, 2SLGBTQIA+, disabled, and other equity-deserving communities. We recognize the importance of lived experience in the criminal justice system and value applications from those with relevant personal insight. We are committed to creating a respectful, barrier-free hiring process. If you require accommodation during any stage of the hiring process, please let us know.

Elizabeth Fry Toronto

PAR Counsellor -Full Time

Bilingual Crisis Support Worker, Remote - FT - Outside Qc &amp; ONT Department : Clinical Services Reports to :&nbsp;Manager, People and Clinical Performance Job type : Full-Time Permanent Location : &nbsp;Open exclusively to candidates residing outside the province of Quebec and Ontario&nbsp;Posting expiration: February 3 2026 Shift ID &nbsp;:&nbsp;CNO-0111-FTB78 Schedule - Week 1 : Tuesday, Wednesday, Thursday and Friday from 11:30pm ET to 7:00am ET Schedule - Week 2 :Tuesday, Wednesday, Thursday and Friday from 11:30pm ET to 7:00am ET Schedule - Week 3 :Tuesday, Wednesday, Thursday and Friday from 11:30pm ET to 7:00am ET Schedule - Week 4 :Tuesday, Thursday and Friday from 11:30pm ET to 7:00am ET and Wednesday from 6:30pm ET to 3:30am ETPresentation of the organizationAre you motivated by the opportunity to positively impact mental health for young people in Canada? Would you be passionate about helping young people deal with the challenges of growing up in today’s complex, ever-changing, technologically driven world?Kids Help Phone is a Canadian and world leader, known for their expertise and continuous innovation as Canada’s only 24/7 professional counselling and information service for young people, in both French and English. Since 1989, we have offered kids, teens and young adults a critical lifeline of hope and support through our free, anonymous and confidential services. &nbsp;Young people reach out to Kids Help Phone’s professional counselors and trained volunteers from every corner of the country via phone, Live Chat and texting, and benefit from their database of local youth-serving programs. &nbsp;Kids Help Phone’s website is a widely recognized model of youth-focused design; offering therapeutic tools, games, information, and counseling. &nbsp;&nbsp;To learn more about Feel Out Loud: the largest youth mental health movement in Canadian history:&nbsp;<a href="https://kidshelpphone.ca/unlockhope/campaign-cabinet/" target="_blank">The Feel Out Loud&nbsp;Campaign Cabinet</a> – a group of extraordinary philanthropic and business leaders who are deeply committed to unlocking hope for all youth across Canada &nbsp;<a href="https://www.youtube.com/watch?v=wJEbpLfv5zs" target="_blank">What I Wouldn’t Do (North Star Calling)</a>,&nbsp;a star-studded anthem and video created by over 50 Canadian artists who united across the country to form the musical collective&nbsp;Artists for Feel Out Loud, with the sole purpose of amplifying the conversation around mental health and empowering young people to feel out loud.&nbsp;As a Crisis Support Worker, you will work closely with Texting Supervisors to provide support and de-escalation to people in crisis via a text-based service. Your role will be to work during overnight hours to ensure young people and adults reaching out get the care and support their need. You will provide punctual support consistent with the program’s expectations, while collaborating with Texting Supervisors on any necessary external intervention. You will provide a high quality service when supporting our texters, while adhering to clinical policies and procedures. &nbsp;Job description and responsibilities:As a crisis support worker, the role is to&nbsp;<ul><li>Provide warmth and empathy to our users in crisis. </li><li>De-escalate imminent risk conversations (suicide, etc.) </li><li>Work collaboratively with the Texting Supervision team to support users involved in emergencies, where mandatory reporting is necessary, etc. . </li><li>Multitask by providing our service to multiple users at once (5 on average) in order to reduce overnight wait times. &nbsp;</li></ul>Profile:<ul><li>1+ year of crisis intervention work experience </li><li>Proven ability to thrive and find multitasking energizing </li><li>Proven ability to work well under pressure while maintaining professionalism and maturity </li><li>Consistently exhibits effective and constructive communication &nbsp;</li><li>Understanding of quality improvement and quality assurance processes. &nbsp;</li></ul>Don’t meet every single qualification and requirement? Studies have shown that women and racialized people are less likely to apply to jobs unless they meet every single qualification. At KHP we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles that our organization is recruiting for.The window for applications ends 11:59pm on the job posting close date listed above.The Small Print:Accommodation Statement:Kids Help Phone welcomes and encourages applications from people with disabilities, as such reasonable accommodations are available upon request from a candidate with a disability, thus ensuring you can take part in all aspects of the recruitment and selection process. If as a qualified job applicant, you request an accommodation, we will consult with you and provide reasonable accommodations according to your accessibility needs. If you wish to make a request, please provide a cover letter, when applying to this position. The successful candidate to this role will be asked to complete a background screen, which may include criminal, credit, employment, educational checks and/or COVID 19 vaccination checks. All offers of employment are conditional on the receipt of satisfactory results of any applicable check.Statement on Inclusion Diversity Equity Accessibility (I.D.E.A.):&nbsp;Kids Help Phone provides services in one of the most diverse countries in the world. The diversity of our communities takes many forms. It includes differences related, amongst others to race, ethnicity, national origin, gender identity, gender expression and presentation, sexual orientation, religion, age, ability, and socioeconomic status. We see diversity as an asset to our organization and communities and strive to be reflective of the communities that we serve. We commit ourselves to promoting better understanding and appreciation of our human diversity; a commitment which is best realized through our individual and collective effort.&nbsp;We are professionally and personally committed to celebrating the rich diversity, equity and inclusion of people who work in our company, to those who live in our communities, and to those who access our services and resources. We believe that it is critical that our services empower freedom of thought and opinion in an environment of mutual respect. All our activities and interactions are enriched by accepting each other as we are and by celebrating our uniqueness as well as our commonality. We are guided by the principle that celebrating diversity, equity and inclusion enriches and empowers the lives of all people. &nbsp;Message to Agencies:Kids Help Phone does not accept unsolicited telephone calls, referrals or resumes from any source other than directly from candidates. Kids Help Phone will not consider unsolicited telephone calls, referrals and/or resumes from vendors including and without limitation, search firms, staffing agencies, fee-based referral services and recruiting agencies. The submission of referrals or resumes by anyone other than a candidate directly to H+K Strategies Canada is not welcome. Unsolicited referrals and resumes sent to Kids Help Phone will be deemed gratuitous, and Kids Help Phone will not be obligated or bound in any way to pay a referral or any other fee if a person referred to us from a source other than a direct candidate is subsequently hired.#KDIND

Bilingual Crisis Support Worker, Remote - FT - Outside Qc & ONT

Competition # 2026-102-CPSenior Manager, Newcomer Language Services (2026-102-CP)Employment Type:Permanent Full-Time, (Non) Bargaining Unit&nbsp;Work Hours:35 hours/week (M-F 9am-5pm) (Some evenings and weekends are required)Work Setting:Onsite – Limited opportunities to work remotely/HybridSalary:$72,000 - $84,000&nbsp;Application Deadline:January 28, 2025, by 11:59 pmWho We Are WoodGreen is a team of diverse and innovative change makers working together to make a difference in our&nbsp; communities.&nbsp; A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit www.<a href="http://www.woodgreen.org/" target="_blank">woodgreen.org</a> to learn more about who we are and to review our <a href="https://www.woodgreen.org/woodgreen-community-services-equity-statement" target="_blank">Equity Statement</a>.We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions.Program Overview – Newcomer Language Services, Community Programs The Senior Manager, Newcomer Language Services, will play a crucial role in supporting the successful integration of newcomers to Canada by enhancing and implementing high-quality language program and overseeing a team of management and unionized language instructors as well as administrative staff. The position will lead the development, implementation, and evaluation of language programs to enhance the language skills of newcomers and facilitate their integration into Canadian society. The incumbent will be a key member of the Community Programs Unit Management Team that drive unit wide initiatives and act as a champion for strategic undertakings. What You Will Do<ul><li>Develop and oversee language instruction programs tailored to the needs of newcomers, including language proficiency assessments, curriculum design/lesson plan, and course materials.</li><li>Prepare annual operating plans, work plans to expand services, enhance effectiveness of the program, and build efficiency and innovation in the language services for newcomers to Canada.</li><li>Support new business development opportunities to achieve the department’s objectives.</li><li>Collaborate with community organizations, sector agencies, and other stakeholders to ensure program alignment with funder and sectoral policies and newcomer integration goals.</li><li>Prepare funder and internal reports.</li><li>Prepare statistical and narrative reports for assigned sites to demonstrate quantity and quality of services.&nbsp; Analyze data and make adjustments to operational strategies to align services offering to achieve funder and organization expectations.</li><li>Represent the organization at sectoral networks &amp; partnerships to build localized collaboratives addressing gaps and opportunities in service delivery.&nbsp; </li><li>Apply ongoing research to identify trends and opportunities that inform strategy implementation, relationship building and outreach objectives.</li><li>Collaborate with and supports other management colleagues internally and across teams to develop service integration strategies to prioritize language training initiatives. </li><li>Manage program budget and report significant variance and proposes adjustments to budget allocations to address surpluses or deficits. </li><li>Stay informed about current trends and best practices in language instruction and incorporate them into program development.</li><li>Support the Director in improving operational procedures and conducts audits of client services and case notes to ensure staff compliance with professional and organizational standards.</li><li>Take lead in conceiving and or managing any strategic projects that are related to enhance language learning and contribute to employment pathways of newcomer clients.</li><li>Recruit, hire, train, mentor, direct and supervise a team of language instructors, support staff, and volunteers to enhance their performance outcomes, teaching skills and cultural sensitivity.</li><li>Participate in quality improvement initiatives and implement continuous improvement strategies to enhance program quality and outcomes.</li><li>Procure and maintain educational materials, technology, and resources necessary for effective language instruction.</li><li>Foster a welcoming and inclusive learning environment that encourages student participation and engagement.</li><li>Support the team to address student concerns and help newcomers overcome any barriers to achieve their language learning goals.</li><li>Have overall accountability of ensuring Care for Newcomer Children (CNC) program follows the requirements of Children Monitoring and Assistance Services (CMAS).</li><li>Support Supervisor to carry out operation, regular audit on CNC curriculum plans, activities and children attendance.</li><li>Support with overall accountability of ensuring Enhanced Language Training (ELT), Community Connections, and CNC program achieve their goals, objectives and Performance Indicators.</li><li>Expand partnership network, maintain regular relationships with LINC Centers, CMAS and other agencies, Local Immigration Partnerships (LIPs), maintain and collaborate with local community organizations and various partners to expand program reach and resources for newcomers.</li><li>Prepare regular reports and share program and staff performance metrics with team, individual staff, senior management and stakeholders as appropriate.</li><li>Abide by the anti-racism, anti-oppression objectives and community development principles of the organization.</li><li>Participate in regular supervisory sessions.</li></ul>What You Bring to the Team<ul><li>Master's degree in Education, Adult Education, Linguistics.</li><li>TESOL (Teaching English to Speakers of Other Languages) Certificate.</li><li>5+ years of experience teaching and managing Language Instruction to Newcomers to Canada</li></ul>What Will Set You Apart<ul><li>Understanding of language instruction, program management, and a commitment to fostering inclusivity and cultural sensitivity.</li><li>Knowledge and experience in ESL curriculum planning and Canadian Language Benchmarks.</li><li>Strong leadership and team management skills, especially in a unionized environment.</li><li>Knowledge of adult education principles and teaching methodologies.</li><li>Demonstrated skills of communicating with community partners and external organizations.</li><li>Experience in program planning and evaluation.</li><li>Excellent communication, interpersonal, and cross-cultural skills.</li><li>Strong organizational and problem-solving abilities.</li><li>Knowledge of Canadian immigration policies and multiculturalism.</li><li>Ability to work collaboratively with diverse stakeholders.</li><li>Proficiency in multiple languages is an asset.</li></ul>

WoodGreen Community Services

Senior Manager, Newcomer Language Services (2026-102-CP)

About CityKidz: &nbsp;CityKidz is a dynamic faith-based organization dedicated to improving the lives of at-risk children. We exist to increase resiliency and inspire big dreams for Canadian children living in low-income communities by providing inspirational experiences and nurturing personal relationships, one child at a time. Through our programs we instill positive values and morals into the lives of children, help build a solid foundation for their future and inspire each child to make positive life choices and to choose to “do what’s right.” Everything we do is guided by our Faith, Hope and Love. &nbsp;In Canada, more than 1 in 7 children live in poverty: in Hamilton, it’s 1 in 4. For generations, poverty has stolen dreams and destroyed futures. At CityKidz, we think it’s time to change that, and we’re recruiting a dynamic frontline team of leaders who will work with us to help kids dream big dreams and reach their full potential. &nbsp;&nbsp;Role Overview: &nbsp;CityKidz is seeking dedicated and passionate individuals to join our CityYouth team as Youth Mentors. This role involves working closely with young people, providing guidance and mentorship, and participating in organized activities to promote personal development and community engagement.&nbsp;During your shift as a CityYouth Mentor, you will have the opportunity to form deep connections, and impact the lives of youth from ages 12-18 through games, lessons, and small group time, helping them to transition into post-secondary education or the workforce, alongside other CityYouth mentors.&nbsp;&nbsp;Key Role Highlights:  &nbsp;<ul><li>Opportunity to build lasting, ongoing relationships &nbsp;</li><li>Gain experience facilitating small group discussions &nbsp;</li><li>Ability to use current knowledge and skills to help our youth transition into post-secondary education or the workforce. &nbsp;</li></ul>Responsibilities: &nbsp;<ul><li>Engage with young people in a positive and supportive manner, fostering a safe and inclusive environment&nbsp;</li><li>Act as a mentor and role model, offering guidance, advice, and support to young participants&nbsp;</li><li>Facilitate a small group with other mentors&nbsp;</li><li>Encourage teamwork, cooperation, and positive social interaction among youth through games, lessons and in small groups&nbsp;</li><li>Uphold and promote the organization's values, policies, and goals while interacting with youth and other volunteers&nbsp;</li></ul>Who this Role is For:&nbsp;<ul><li>Students, retirees, caregivers, or anyone who enjoys interacting with kids and youths&nbsp;</li><li>Those aspiring to transition into human support-centered personal and professional endeavours&nbsp;</li></ul>Skills &amp; Qualifications: &nbsp;<ul><li>Minimum age 21+ (required)&nbsp;</li><li>Experience working in a youth-based environment (preferred)&nbsp;</li><li>Effective communication and interpersonal skills to interact with youth and other mentors, conveying empathy and support&nbsp;</li><li>Ability to work well under pressure and take initiative&nbsp;</li><li>Good judgment and evaluation skills to assess the needs of youth and how to come alongside them&nbsp;</li></ul>Competencies &amp; Attributes: &nbsp;<ul><li>Passion for working with young people and a genuine interest in their development&nbsp;</li><li>Ability to relate to and engage with youth from diverse backgrounds&nbsp;</li><li>Patience, empathy, and a non-judgmental attitude&nbsp;</li><li>Natural leader&nbsp;</li><li>Competent and confident&nbsp;</li><li>High level of integrity&nbsp;</li><li>Patience, empathy, and a non-judgmental attitude&nbsp;&nbsp;</li></ul>Training &amp; Support:&nbsp;<ul><li>Tour and training manual provided alongside semi-annual seasonal training and refresher training&nbsp;</li><li>On-the-job training will be provided on your first shift&nbsp;&nbsp;</li><li>You will be paired with an experienced Mentor volunteer to help guide and integrate you into our community&nbsp;</li></ul>CityKidz Volunteer Community, Appreciation &amp; Support: &nbsp;<ul><li>Fulfillment through supporting youth in working towards bright futures&nbsp;</li><li>Lifechanging impact &amp; heartwarming moments&nbsp;</li><li>250+ volunteers &amp; 800+ kids &amp; youth throughout the city!&nbsp;</li><li>CityKidz apparel for all volunteers&nbsp;</li><li>Annual Volunteer Appreciation event&nbsp;</li><li>Twice a year Volunteer Pancake Breakfast&nbsp;</li><li>Verification of Volunteer Hours Signed off On &nbsp;</li><li>Volunteer Years of Service Recognition&nbsp;</li><li>Advancement Opportunities to Senior and Leadership Roles&nbsp;</li><li>Child Abuse Awareness and Protection Training&nbsp;</li><li>On the job and ongoing role trainings&nbsp;</li><li>References provided on an individual case basis&nbsp;</li><li>Flexibility and responsive collaborative communication!&nbsp;</li></ul>Time Commitment: &nbsp;<ul><li>Time Commitment: Minimum four (4) month commitment is required, for at least 3x a month but preferably weekly&nbsp;&nbsp;</li><li>Shifts: Wednesdays through March – June and September- December. Shifts: 5:30pm-9:00pm, or 6:00pm-9:30pm&nbsp;</li></ul>Next Steps / How to Apply:&nbsp;Ready to make a difference? Take the first step in applying by signing up for an info session today through: <a href="https://www.citykidz.ca/volunteer" target="_blank">www.citykidz.ca/volunteer</a>&nbsp; &nbsp;Questions? We would love to hear from you! Email <a href="mailto:volunteer@citykidz.ca" target="_blank">volunteer@citykidz.ca</a>.&nbsp;

City Kidz

Youth Mentor Volunteers

Job purposeA Community Counsellor provides counselling support and services for vulnerable parents, including pregnant and parenting youth, with children between the ages of 0-6yrs. The incumbent is responsible for providing emotional support and case management; assisting clients to identify goals that will enhance their family's well-being; and supporting clients to develop strategies and access resources to realize those goals. &nbsp;The incumbent empowers clients to set goals, refers clients to other services in the community and advocates on their behalf when necessary.This is a 2 year contract position.Duties and responsibilitiesCaseload Management (60%)<ul>	<li>Conduct client intake, assess client needs and provide ongoing support and case management through Vita Centre programs &amp; services.</li>	<li>In accordance with established standards, consistent with assessment and in conjunction with clients, identify priority needs and develop goals, objectives, necessary support and/or referrals. Following the client’s lead, help them to monitor their progress and modify their plan as required.</li>	<li>Conduct individual counselling sessions with clients in accordance with their plan; provide clients with feedback, support or encouragement to address family, social or personal problems</li>	<li>Provide client-centered counselling focused on listening, responding empathetically and engaging in problem solving</li>	<li>Perform case management and services as client advocate, and liaise with social services, education, employment or other community services. Maintain rapport with local community resources to ensure effective referral options and contacts.</li>	<li>Assist in the facilitation of education programs, workshops, group activities on scheduled topics related to life skills and so forth.</li>	<li>Manage the distribution of care supplies to clients.</li></ul>Program Development (20%)<ul>	<li>Ongoing community engagement to ensure we reach our target audience.</li>	<li>Work closely with the Vita Centre team to deliver services based on the needs of clients.</li>	<li>Participate in liaison work with various schools, community agencies and the public to educate them on the services Vita Centre provides.</li></ul>Agency Responsibilities (20%)<ul>	<li>Compile monthly statistics on clients and generate monthly reports.</li>	<li>Conduct semi-annual client satisfaction survey.</li>	<li>Maintain up-to-date files on clients.</li>	<li>Support student placements with learning opportunities.</li>	<li>Network in the community and represent Vita Center at meetings and community events.</li>	<li>Attend job specific training sessions offered within and outside of organization to enhance job skills and knowledge.</li>	<li>Maintain current knowledge of and integrate best practice and current research evidence to support professional practice decisions and actions.</li>	<li>Other duties as assigned</li></ul>Qualifications<ul>	<li>Degree in Social Work or related field.</li>	<li>At least one year’s experience in human/social services (can include school placement experience).</li>	<li>Client-centered, strength-based approach and ability to respect confidentiality.</li>	<li>Sensitivity to issues around vulnerable parent populations.</li>	<li>Knowledge of community resources.</li>	<li>Excellent listening, communication and presentation skills.</li>	<li>Well organized, able to work independently.</li>	<li>Adaptable, flexible and resourceful.</li>	<li>Proficient in Microsoft Office.</li>	<li>Valid driver’s license, access to a reliable vehicle and relevant insurance.</li>	<li>Vulnerable Sector Record Check (within the past six months) is required.</li>	<li>Basic first aid/CPR certificate is an asset.</li></ul>Working conditions<ul>	<li>The job requires the incumbent to work both in the office and in the community.&nbsp;</li>	<li>The job will require some travel to client residences, community events and off-site client meetings.</li></ul>Physical requirements<ul>	<li>The incumbent will have to spend long hours sitting and using office equipment and computers.&nbsp; The incumbent may also have to do some lifting of supplies and materials from time to time.</li></ul>

Vita Centre

Community Counsellor (2yr Contract)

Positions Available: 1&nbsp;Department: Youth Services&nbsp; Location: Hybrid (minimum 2 days in office) 70 Richmond Street East, Toronto ON&nbsp; Position Type: Full-Time, Fixed Term (One-Year Contract) &nbsp;Salary: $74,963.40&nbsp;Existing Vacancy&nbsp;&nbsp;Closing Date:&nbsp; January 29, 2026&nbsp;&nbsp;Friends of Ruby is dedicated to supporting the well-being of 2SLGBTQIA+ youth aged 16-29 through mental health services, social programs, and housing. We operate a Youth Drop-In Centre, offering barrier-free counselling, case management, and community programming; and a Transitional Home, providing emergency and long-term housing with life-skills support.&nbsp;&nbsp;Our approach is comprehensive, involving mind, body, and community. We believe that every individual is unique, valuable, and deserving of care, and we are committed to treating everyone with dignity, respect, and inclusion. Rooted in intersectional, anti-oppressive, and decolonized approaches, our work is grounded in integrity as we build strong, collaborative relationships and strive to grow and improve together.&nbsp;&nbsp;About the Role&nbsp;Friends of Ruby is seeking a compassionate and skilled&nbsp;Clinical Counsellor&nbsp;to join our Youth Services team. In this one-year full-time contract role, you will provide trauma‑informed, evidence‑based counselling and crisis support to 2SLGBTQIA+ youth and their families. Success in this role means delivering high-quality, affirming care that meets targets, earns positive feedback, maintains accurate records, and contributes to a safe and healing environment for youth and families.&nbsp;If you are dedicated to supporting the well‑being of queer and trans youth within a family systems framework, we invite you to apply.&nbsp;As a Clinical Counsellor, your responsibilities will be to:&nbsp;Provide clinical and crisis counselling&nbsp;to 2SLGBTQIA+ youth and their families using evidence‑based approaches such as DBT, ACT, and trauma‑informed therapy. You will offer short‑term support, build coping skills, and help foster resilience in a family‑inclusive context.&nbsp;Develop individualized treatment and safety plans&nbsp;for youth, incorporating harm‑reduction and family‑involved strategies to address mental health needs, manage risk, and guide therapeutic progress.&nbsp;Deliver crisis intervention, including suicide risk assessment, de‑escalation, and coordination of emergency supports for youth, while also providing safety planning and stabilization for families in high‑risk situations.&nbsp;Facilitate therapeutic groups&nbsp;for youth such as DBT skills or mindfulness sessions, and co‑facilitate or design supportive groups for caregivers to strengthen peer networks, practical skills, and family well‑being.&nbsp;Collaborate with multidisciplinary teams&nbsp;and community partners to coordinate holistic care, engage family support systems, make referrals, and ensure a seamless network of services for youth and their families.&nbsp;Complete and maintain clinical documentation including assessments, progress notes, and family contacts to ensure accurate records, support continuity of care, and meet professional standards.&nbsp;&nbsp;Your Competencies&nbsp;Clinical Judgement &amp; Ethical Decision-Making: Upholds professional ethics, confidentiality, and accurate documentation to maintain trust, integrity, and compliance with standards and policies.&nbsp;Trauma-Informed, Anti-Oppressive Practice: Delivers tailored, participant-centered therapeutic support using evidence-based modalities (DBT, CBT, ACT, MBCT) adapted to diverse and trauma-affected contexts.&nbsp;Crisis Intervention &amp; De-escalation: Ensures safety during high-risk situations through trauma-informed crisis response, risk assessment, de-escalation, and safety planning.&nbsp;Therapeutic Engagement &amp; Assessment: Coordinates holistic care through multidisciplinary collaboration, clear communication, clinical supervision, and partnership with internal and external providers.&nbsp;Group Facilitation &amp; Program Delivery: Designs and facilitates evidence-based therapeutic groups (DBT, mindfulness, coping skills) to build resilience in inclusive, supportive environments.&nbsp;Youth &amp; Family Systems Counselling: Strengthens family support systems through integrated counselling, family assessments, therapeutic conversations, and culturally responsive, trauma-informed treatment planning.&nbsp;&nbsp;Required Qualifications&nbsp;Master's degree in social work, psychology, counselling, or related field (or equivalent experience).&nbsp;Experience providing clinical counselling to 2SLGBTQIA+ and BIPOC youth.&nbsp;Proven experience delivering family-sensitive and family-involved clinical counselling.&nbsp;Knowledge in suicide risk assessment, crisis intervention, and safety planning.&nbsp;Training and/or experience with evidence-based modalities (MBCT, CBT, DBT, ACT, MBSR, Trauma-informed Counselling).&nbsp;Membership in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) or the College of Registered Psychotherapists of Ontario (CRPO) (RSW or RP), or another recognized counselling regulatory college.&nbsp;&nbsp;Why Work with Us?&nbsp;Be part of a mission-driven organization where your work has a lasting impact on the lives of 2SLGBTQIA+ youth.&nbsp;Join a welcoming, inclusive environment where your ideas are valued, and your contributions are recognized and celebrated. We offer a space where everyone can be their authentic self at work.&nbsp;Engage in work that is challenging, meaningful, and aligned with your values.&nbsp;We support your well-being with a comprehensive benefits package, generous time off, and a flexible work environment.&nbsp;&nbsp;What We Need&nbsp;&nbsp;Satisfactory Vulnerable Sector Police Check clearance.&nbsp;&nbsp;Legal eligibility to work in Canada.&nbsp;&nbsp;Must be available to work a flexible schedule, including weekdays, evenings, weekends, overnights, and holidays as required by the Drop-In and House programs. &nbsp;&nbsp;&nbsp;Important Note&nbsp;&nbsp;If you have accessed Friends of Ruby services in the past year, we kindly ask that you refrain from applying for this position. This policy helps to ensure objectivity and avoids potential conflicts of interest. We prioritize equal opportunity for all applicants and aim to maintain the integrity of our organization. We appreciate your understanding and commitment to a fair hiring process.&nbsp;&nbsp;&nbsp;&nbsp;How to Apply&nbsp;&nbsp;To ensure a fair and efficient hiring process, we kindly ask that all applications be submitted directly through the job posting link. We are unable to accept phone inquiries regarding this position. Due to the high volume of applications, we receive, we are only able to contact candidates who have been selected for an interview.&nbsp;&nbsp;Please note that no artificial intelligence tools will be used in the screening, assessment, or selection of candidates.&nbsp;Friends of Ruby is committed to an inclusive and accessible hiring process. If you require accommodation at any stage, please inform our People and Culture team.&nbsp;&nbsp;&nbsp;Preference will be given to members of the 2SLGBTQIA+ community as part of our commitment to equity and representation.&nbsp;&nbsp;&nbsp;Apply by January 29, 2026, and help us create brighter futures for 2SLGBTQIA+ youth.&nbsp;&nbsp;&nbsp;We can’t wait to hear from you!&nbsp;&nbsp;

Friends of Ruby

Clinical Counsellor (Family)

About YOUYou are passionate about enhancing the lives of and relationships of children, youth and families. Driven and dedicated, you view your work as more than just a job, taking personal ownership and responsibility for achieving objectives on time. Your enthusiasm for helping others and your relentless commitment to making a difference make you a perfect fit for our team. Your dedication to ongoing professional development makes you excited to be part of an organization that encourages you to grow. Your desire to work in a supportive and diverse community, coupled with your commitment to high-quality care, ensures that you will excel at ROCK as an EarlyON Registered Early Childhood Educator.About ROCKROCK (Reach Out Centre for Kids) is recognized as the number one non-profit employer of choice, leading the way in providing mental health services to children, youth, and families in the Halton region. We are an accredited organization with exemplary standings from Accreditation Canada, reflecting our commitment to high-quality care. Our dynamic and collaborative team is dedicated to achieving our mission and vision, fostering a positive and inclusive environment that mirrors the diversity of the community we serve. At ROCK, we offer various professional development opportunities, company events, and a supportive culture that encourages innovation and growth. Join us in making a meaningful impact in mental health care.The ROLEAs a Child Life Specialist at ROCK, you will play a key role in supporting children ages birth to 12 years and their families through assessment, therapeutic intervention, skills development, and psychoeducation. Using developmentally appropriate, play-based approaches, you will help prevent and reduce traumatic experiences, support emotional expression, and promote coping and understanding related to medical and mental health experiences.Working collaboratively within a multidisciplinary team, you will coordinate client care, advocate for children and families, and contribute to program development and community-based initiatives. This role supports both direct client services and broader system-level engagement through consultation, education, and partnership.This is an existing vacancy and is a 12 month full-time contract position (35 hours per week).Who we're looking for:<ul><li>A degree in Child Life Studies &amp; Psychosocial Care or an equivalent field</li><li>Membership with the Ontario Association of Mental Health Professionals is considered an asset</li><li>A minimum of two (2) years of experience working with children in a healthcare or related setting</li><li>Relevant knowledge and skill in the assessment and treatment of children and their families</li><li>Experience or familiarity with the Early Years Framework is an asset</li><li>Experience working in community-based settings is preferred</li><li>Practice, training, or experience in one or more of the following areas is considered an asset:<ul><li>Therapeutic play and psychoeducation</li><li>Group facilitation or parent education</li><li>CBT, DBT, trauma-informed approaches, or systemic family therapy</li></ul></li><li>Proficiency in the use of technology, including virtual service delivery; Mac OS experience preferred</li><li>Current (within three months) Criminal Reference Check with Vulnerable Sector Search</li></ul>What will help you succeed:<ul><li>Strong interpersonal, empathic, and collaborative skills</li><li>Demonstrated understanding of child development, family systems, and emotional regulation</li><li>Ability to apply clinical knowledge creatively through play-based and developmentally appropriate interventions</li><li>Strong verbal and written communication skills</li><li>Sound judgment, organization, and problem-solving abilities</li><li>Reliable transportation to travel between sites in alignment with program needs</li></ul>Our rewards ROCK - Join our team and ENJOY:🕒 Flexibility: A hybrid model that supports work-life balance 🌴 Recharge: Paid time off available&nbsp; 📖 Learning: Professional development assistance to support your growth 🍎 Wellness: Health Care Spending Account and Discounted GoodLife membershipsROCK is committed to fostering a positive and progressive workforce reflecting the community we serve and promoting diversity at all levels in a dynamic and inclusive environment. We provide equitable treatment and accommodation to ensure barrier-free employment in accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and ROCK’s Accommodation Policy.If you are invited to participate in the interview process and require accommodation for the interview, we ask that you provide your accommodation request as soon as reasonably practicable. Please be advised that you may be requested to provide verifiable supporting information, such as medical or other documentation depending upon the type of Code-protected accommodation, to Human Resources to ensure that appropriate accommodation is provided to you throughout the hiring process. ROCK treats all accommodation requests confidentially.Please note that ROCK positions are currently working in an on-site and virtual hybrid model. Positions are located in the Halton Region and travel between sites may be required. &nbsp;

Reach Out Centre for Kids (ROCK)

Child Life Specialist

Job Title: Director of Addictions and Mental Health - TemporaryLocation: Ottawa, Ontario, CanadaReports To: CEOJob Status: Full Time Temporary/ 37.5 hours per week (until June 30th, 2026)Closing Date: February 02, 2026We are currently receiving applications for a full-time temporary Director of Addictions and Mental Health position here at Rideauwood, ending June 30th 2026 with possibility of extension.Purpose: The Director of Addictions and Mental Health will lead and take an active role in the following areas: clinical management, financial management and administration, communication and community partnerships/ development and human resource management, quality improvement and decision support. The Director will also oversee the ongoing development, coordination, implementation and evaluation of agency programs based on client centered, evidence based best practices. The Director will be responsible for the direct supervision of all clinical managers and oversee the ongoing day to day clinical operations. The Director will play a critical role in partnering with the Chief Executive Officer (CEO) and Board of Directors in strategic decision making and operations.RESPONSIBILITIESClinical Management<ul><li>Direct and supervise Clinical staff to ensure effective implementation of agency’s mission, goals, objectives and target outcomes, clearly communicate performance expectations and responsibilities Provide ongoing coaching and training to create an atmosphere of innovative thinking and open communication.</li><li>Work with community partners to achieve agency/client objectives and maintain a seamless integrated service system providing a continuum of services and programs to address a broad range of client needs across the lifespan and to ensure best use of resources.</li><li>Support the team in achieving individual client goals and overall agency goals/targets within risk management principles based on doing no harm to a client.</li><li>Maintain staff compliance to workload measures as determined by agency standards and funder requirements and review of same on a regular basis with the CEO and the Management Team.</li><li>Model Best Practices for staff and provide ongoing individual and group meetings to facilitate cooperative learning experiences, maintain high performance standards for staff.</li><li>Oversees the resolution of complaints and works with Managers and the CEO when appropriate to resolve complaints.</li></ul>Communication and Community Partners/Public Relations<ul><li>Work closely with all external partners including third-party vendors and consultants.</li><li>Promote and foster community relationship building.</li><li>Liaise with community partners to facilitate a systems approach to client care.</li><li>Promote and foster relationship building in support of agency integration and coordination of all services affecting client service based on the principles of working within a client focused system, circle of care providers.</li></ul>Financial Management and Administration<ul><li>Work with Finance and Quality Improvement, to analyze and present funder reports in an accurate and timely manner; collate utilization reporting materials, and manage project/program and research and administrative activities.</li><li>Maintain up-to-date knowledge of the financial status of programs operations; work closely with the finance department in order to receive and provide timely and current information.</li><li>Oversee and lead the annual service provider renewal planning process in conjunction with the CEO; administer and review all service plans and budgets; monitor and do projections for program budgets, recommend adjustments as necessary and keep senior leadership team and the Board of Directors abreast of the organization’s activity status.</li><li>In collaboration with the Management team and the active participation of the Finance department and the CEO develop and maintain a balanced operational budget.</li><li>Update and implement all necessary business and clinical policies and practices.</li><li>Oversee the development and implementation of IT projects and initiatives.</li><li>Provide Project Management services as needed to resolve significant issues with the Information Systems (IS) and ensure the overall success in the development of IT.</li><li>Participate in Quality Improvement and Risk Management.</li><li>Act as a resource to the Board of Directors. Effectively communicate and present the critical business and clinical matters to the CEO and the Board of Directors.</li><li>Collaborate with the Quality Improvement Manager to develop the data to support new funding requests.</li></ul>Human Resources Management<ul><li>Consults with Human Resources/CEO on significant human resource issues.</li><li>Collaborates with HR in drafting and revising job descriptions before approving them together with the CEO.</li><li>Strategic involvement in the recruitment and hiring of staff responsible specifically under this position and in general as required for other positions in the agency.</li><li>Responsible to maintain the proper staffing levels on the clinical team, scheduling/coverage to adequately meet program objectives and client needs to ensure services are accessible in a timely manner as per determined industry and agency standards.</li><li>Coach clinical managers to ensure employees maintain compliance.</li><li>Conduct and monitor performance reviews for clinical staff and students that report to the Director and provide final sign off on all performance reviews within the clinical team</li><li>Be available for staff consultations on a regular basis and /or as a required to address issues as they arise along in addition to annual performance reviews. Observe and review staff performance of a regular basis using means such as regular audits of progress notes, documentation compliance, job/client outcomes, interaction with peers, clients etc.</li><li>Share emergency coverage with management.</li><li>Identify training needs and approve professional development including expenditures and scheduling for the Clinical Team.</li><li>Understand and contribute to the implementation of agency policies and procedures based on internal and external requirements, contracts, laws etc.</li></ul>Management Team<ul><li>Assist with the overall functioning of the agency through participation on the Management Team</li><li>Participate in Management Team meetings and processes with ongoing communication, keeping team members and the CEO informed to ensure smooth organizational operations, client coordination, ongoing program development, community partnerships, integration opportunities etc.</li><li>Participate in ongoing training opportunities to remain informed and current to best practices and trends.</li></ul>Reporting<ul><li>Monthly reports to the CEO.</li><li>Maintain and review agency waitlists on a monthly basis with the CEO.</li><li>Manage and review client service data at a minimum on a quarterly basis or as required to meet funding/budgetary/contract reporting requirements.</li><li>Immediately report all crisis situations to the CEO or as per procedure protocols.</li></ul>Other Duties: As assignedJOB SPECIFICATIONSJob Specifications<ul><li>Must have excellent verbal and written communication skills and relationship building skills with an ability to prioritize, negotiate, and work with a variety of internal and external stakeholders.</li><li>Position requires excellent organizational skills and flexibility to meet competing pressures.</li><li>High level of independent decision-making ability is required.</li><li>The ideal candidate has had the experience of final responsibility for the quality and content of all financial data and reporting for either a division or significant program area, and has preferably overseen a human resource function previously.</li><li>Ability to translate financial concepts to, and to effectively collaborate with, other professionals who do not necessarily have finance backgrounds.</li><li>Technology savvy with experience selecting and overseeing software installations and managing relationships with software vendors; knowledge of accounting, reporting and software.</li><li>Commitment to training programs that maximize individual and organization goals across the organization including best practices.</li><li>A successful track record in setting priorities; keen analytic, organization and problem-solving skills which support and enable sound decision making.</li><li>A multi-tasker with the ability to wear many hats in a fast-paced environment.</li><li>Personal qualities of integrity, credibility, and dedication that align with the mission and values of Rideauwood</li></ul>Education and Qualifications<ul><li>Master’s level degree in Social Work, Counselling, Nursing, Health Administration, or equivalent combination of education and experience.</li><li>At least 5 years of community mental health /addictions experience and 5 years of continuous progressive management experience.</li><li>Must have a sound theoretical understanding of models specific to the Addictions and Mental Health sector, preferably experienced in providing Motivational Interviewing, Cognitive behavioural Therapy, Dialectical behaviour therapy, Solution focused, Interpersonal group therapy, trauma informed practices and concurrent disorders.</li><li>Have advanced experience of the 12 core functions of addictions counselling.</li><li>Advanced understanding of the Youth, Adult and Family Community Health Care Model and demonstrated ability of working with and developing community partnerships to best develop these programs.</li><li>Have excellent organizational skills and have the ability to focus on multiple active projects.</li><li>Good people management skills to motivate a performing team with the ability to identify opportunities and to add consultative value to integrate team intervention planning process.</li><li>Have excellent computer skills.</li><li>Have the mental stamina to deal with the pressures of working within a busy work environment, be organized and flexible and be able to make decisions quickly.</li><li>Possession of a valid driver’s license and access to a vehicle for travel.</li><li>Ability to deal with after hour emergency calls on an as needed basis, willingness to work evening hours during the week, and to work hours necessary to complete projects and tasks by stated deadlines;</li><li>Excellent knowledge of applicable laws, legislation, ministry standards and best practices.</li><li>Excellent knowledge of PHIPA, ethical and practice standards recommended by respective professional designation/organizations.</li><li>Bilingualism (English/French) is a strong asset.</li></ul>Disclaimer: This job description indicates the general nature of the level of work expected of the incumbent it is not designed to cover or contain a comprehensive list of activities, duties or responsibilities and the incumbent may be asked to perform other duties as requiredRideauwood is an equal opportunity employer and supports equity, diversity and inclusion. If any accommodations are needed for applicants during the selection process, please notify HR.

22 Counsellor / Therapist / Mediation Jobs in Canada