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Request for Proposal (RFP) 


For Management Services Company 

Issued by: The Chartered Governance Institute of 
Canada 

Date Issued: August 22, 2025 

Proposal Due Date: September 19, 2025 


1. Introduction 
The purpose of this Request for Proposal (RFP) is to support The 
Chartered Governance Institute of Canada in identifying and selecting 
qualified organizations with the proven capacity and experience to deliver 
the services outlined herein efficiently and cost-effectively. Please note 
that the service requirements described in this RFP are subject to 
refinement or adjustment during the evaluation and negotiation process. 

2. About The Chartered Governance Institute of Canada (“CGIC”) 
CGIC is the Canadian Division of the Chartered Governance Institute, a 
global professional body dedicated to governance and company secretarial 
practice. CGIC represent the interests of governance professionals in 
Canada and works to promote excellence in governance through 
education, advocacy, and professional development. 

The organization serves a community of over 1,100 members across 
Canada, the United States, and the Caribbean. The organization is governed 
by a volunteer Board of Directors and strengthened by the commitment of 
approximately 30 dedicated volunteers who support its programs and 
operations. 

The Chartered Governance Institute (CGI) is a global network dedicated to 
delivering certification programs for governance professionals. The 
Canadian division, CGI of Canada, offers two recognized certification 
programs designed to equip individuals for key roles such as company 
secretary, governance advisor, risk manager, compliance manager, and 
board director. 

3. Scope of Services 
The Chartered Governance Institute of Canada (CGIC) is seeking a qualified 
management company to deliver a comprehensive suite of services, 
including association management, certification program administration, 
and marketing and communications support. The successful firm will be 
engaged under a three-year contract 


3.1 Organizational Presence 

 • Provide CGIC with organizational presence, including telephone, 
email, and mailing address 

 • Manage day-to-day administration, including correspondence, 
telephone calls, and emails 

3.2 Executive Services (Work in Conjunction with the Executive 
Director) 

 • Support the secretarial needs of the Executive Director 
 

3.3 Financial Management 

 • Handle day-to-day cash flow management, including reviewing and 
managing payables and receivables 

 • Manage bank accounts and the credit card merchant account and 
monitor cash balances 

 • Record and code deposits and payments, and reconcile accounts 
 • Prepare monthly financial statements and the annual budget 

according to the required 
timelines 

 • Prepare monthly Branch Fee reports according to the required 
timelines 

 • Communicate with the Auditor to support the preparation of annual 
audited statements 

 • Assist with compliance with Federal tax regulations, including 
completion and filing of all tax returns and forms 

 • Manage insurance policies 
 • Management of payroll for CGIC staff – payment of staff, managing 

payroll remittances, etc. 
 • Maintenance of CGIC staff hours, plus maintaining records 


3.4 Membership Management 
 • Manage all membership processes, including handling inquiries 

from members, ensuring membership information is up to date and 
accurate, reviewing applications, and preparing membership and 
program certificates 

 • Prepare monthly membership reports according to the required 
timelines 

 • Prepare monthly Branch membership reports 
 • Maintain a public-facing website with job postings and information 

about upcoming events 
 • Disseminate information about upcoming professional development 

and networking events 
 • Manage logistics for online CPD webinars and host online member 

events 
 • Identify and encourage Graduates to apply for Associateship and 

Associates to apply for Fellowship within the Institute 
 • Coordinate the Special Entry process 
 • Manage the annual awards program 
 • Conduct surveys of current membership, prospective members, and 

student members as required. 
 

3.5 Program Management – (Working in conjunction with the 
Director of Education) 

 • Provide administration support for the International Qualifying 
Program 
ï§ Process the financial and membership components of candidate 

applications. The Director of Education will be responsible for 
reviewing candidate applications, shepherding candidates 
through the program and informing candidates of the outcome 

ï§ Produce/distribute certificates of completion 
 

 • Provide administrative support for the DEAP program 
ï Process the financial and membership components of participant 

applications. The Director of Education will be responsible for 


shepherding participants through the DEAP program and 
determining participant outcomes 

ï Coordinate program and manage logistics for sessions held in 
Canada. The Director of Education will be responsible for logistics 
for all sessions held in the Caribbean 

ï Produce/distribute certificates of completion 

These program administrative services include providing logistical 
administrative support to a third-party Director of Education to implement 
an International Qualifying Program (IQP) – two exam sessions annually – 
and a Director’s Education and Accreditation Program (DEAP) –
approximately ten training sessions held in Canada or the Caribbean in any 
given year. 

4. Proposal Requirements 
Interested parties should submit their proposal to include the following 
information: 

Executive summary, company profile, team bios, service approach, pricing, 
references, and sample deliverables. 

5. Proposal Evaluation Criteria 
Please refer to the attached scorecard for details 

6. Timeline 

Key Dates for RFP Submission and Selection Process 

 • RFP Release Date: August 22, 2025 
 • RFP Submission Deadline: September 19, 2025 
 • Board Selection of Successful Candidate: October 1, 2025 


7. Submission Details 
All interested parties should submit their RFP proposal by email, marked 
in the Subject line “CGIC Management Services Application” to: 

 
The Chair of the Executive Committee, Mr. Kim Chua 
Email: <a href="mailto:kschua60@gmail.com" target="_blank">kschua60@gmail.com</a> 

All proposals must include the following information: 

Contact name, title, email, and submission format. 

8. General Terms and Conditions 

CGIC reserves the right to reject any or all proposals, to waive any 
informalities or irregularities in the proposal process, and to accept the 
proposal deemed most advantageous to the organization. Submission of a 
proposal does not guarantee any contractual obligation on the part of 
CGIC. 

All costs incurred in the preparation and submission of a proposal, 
including any travel or presentation expenses, shall be borne solely by the 
respondent and will not be reimbursed by CGIC under any circumstances. 

The successful respondent will be expected to enter into a formal contract 
with CGIC. The contract will outline the scope of services, timelines, 
performance expectations, reporting requirements, and applicable terms 
and conditions. CGIC reserves the right to negotiate the final terms of the 
agreement to ensure alignment with organizational priorities and 
compliance with applicable policies. 


Proposal Evaluation Scorecard 
Evaluation Criteria Weight (%) 

Relevant experience 25 

Approach and methodology 20 

Cost and value 20 

Qualifications of team 15 

References and reputation 10 

Responsiveness to RFP 10 


<ul>	<li>1. Introduction</li>
	<li>2. About The Chartered Governance Institute of Canada (“CGIC”)</li>
	<li>3. Scope of Services</li>
	<li>4. Proposal Requirements</li>
	<li>5. Proposal Evaluation Criteria</li>
	<li>6. Timeline</li>
	<li>7. Submission Details</li>
	<li>8. General Terms and Conditions</li>
	<li>Proposal Evaluation Scorecard</li>
</ul>

Chartered Governance Institute of Canada (CGIC)

RFP Management Services

Art Windsor-Essex

AWE Feasibility Study and Facility Plan

Request&nbsp;for&nbsp;Proposal&nbsp;(RFP)Language Interpretation ServicesThe&nbsp;Vaughan&nbsp;Community&nbsp;Health&nbsp;Centre (VCHC)&nbsp;is seeking a qualified language interpretation company to provide comprehensive interpretation services. These services will support our commitment to accessibility and effective communication for clients with limited English proficiency or those who are deaf or hard of hearing.BACKGROUNDThe Vaughan Community Health Centre (VCHC)&nbsp;is a non-profit, community-governed organization funded by the Ontario Health Central and the Ontario Ministry of Health. VCHC provides primary health&nbsp;care, health promotion, illness prevention and community-based programs to meet the needs of Northern York Region and Western York Region residents using an interdisciplinary staff team approach.&nbsp;In particular, we&nbsp;serve those people experiencing barriers to accessing health care services due to culture, language, age, chronic illness, or the like. As part of the health promotion framework of our services, we work in partnership with other community-based health and social service organizations to address individual, family, and community needs.&nbsp;&nbsp;INTRODUCTIONVCHC invites qualified language interpretation vendors to submit a proposal for comprehensive professional interpretation services which include over-the-phone interpretation (OPI), video remote interpretation (VRI), face-to-face (on-site) interpretation, and American Sign Language (ASL). The services will support our linguistically diverse client base across a range of contexts including healthcare, mental health, and social services.SCOPE OF SERVICE AND PROPOSAL DETAILSThe Vendor must include the following details in the proposal:<ol><li>Interpretation Modalities</li></ol>Description of delivery service methods for each modality offered:<ul><li>Over-the-Phone Interpretation (OPI)</li><li>Video Remote Interpretation (VRI)</li><li>Face-to-Face (On-Site) Interpretation</li><li>American Sign Language (ASL) – both VRI and on-site</li></ul>2. Language Coverage and Certification<ul><li>Range of languages offered</li><li>Number of interpreters trained for each language and their availability&nbsp;</li><li>Interpreter qualifications including training on privacy, confidentiality</li></ul>&nbsp; 3. Pricing Structure&nbsp; &nbsp;Provide a detailed breakdown of pricing, including but not limited to:<ul><li>Per-minute or per-hour rates for:<ul><li>Over-the-Phone Interpretation (OPI)</li><li>Video Remote Interpretation (VRI)</li><li>Face-to-face (on-site) Interpretation</li><li>ASL interpretation – both VRI and on-site</li></ul></li><li>Any minimum usage fees or session durations</li><li>No show/cancellation fees</li><li>Travel costs or surcharges (for on-site)</li><li>ASL-specific rates</li><li>Volume discounts or tiered pricing</li><li>Subscription or license fees for reporting tools (if applicable)</li><li>Setup or integration fees (if applicable)</li></ul>4. Booking &amp; Scheduling Procedures<ul><li>Describe how services are requested (e.g., portal, phone, email)</li><li>Availability (24/7, business hours)</li><li>Advance notice required</li><li>Emergency/urgent request handling &nbsp;</li></ul>5. &nbsp;Service Delivery Timeline<ul><li>Average response times and service availability</li><li>Minimum lead time for scheduling on-site interpreters</li><li>ASL interpreter availability standards</li></ul>6. Quality Assurance &amp; Issue Resolution&nbsp; &nbsp; &nbsp;Describe customer support structure and procedures for handling:<ul><li>Inappropriate interpretation</li><li>Technical issues (e.g., call drops, video/audio problems)</li><li>Billing discrepancies</li></ul>Include:<ul><li>Response time SLA (Service Level Agreement)</li><li>Contact methods for support</li><li>Escalation paths</li></ul>7. Invoicing and Financial Requirements7.1 Invoice Frequency<ul><li>Weekly, bi-weekly, or monthly</li><li>Payment terms (e.g., Net 30) &nbsp;</li></ul>7.2 Invoice StructurePlease include a sample invoice template. Each invoice should include:<ul><li>Service date and time</li><li>Client ID or department</li><li>Interpreter ID (if applicable)</li><li>Modality used</li><li>Language</li><li>Duration or session time</li><li>Total charge (Sub Total, Tax &amp; Total)</li><li>Summary of services by category (optional)</li></ul>8. Technical and Reporting/Analytics RequirementsThe Vendor must provide:<ul><li>A secure and reliable platform for delivering remote services (e.g. OPI and VRI)</li><li>Data security and privacy measures</li><li>Real-time and scheduled access to a web-based portal or reporting tool for:</li><li>Budget monitoring</li><li>Access to invoices</li><li>Usage statistics</li><li>Service type utilization (by language, modality, organization, etc.)</li><li>Client profile insights (e.g. top 10 languages used, etc.)</li><li>No show/cancellation trends</li><li>Downloadable reports</li><li>Data export capabilities in Excel/CSV format</li><li>Please include sample service reports &nbsp;</li></ul>9. Vendor Qualifications and ExperiencePlease include the following (and more):<ul><li>Company profile, experience, and qualifications</li><li>Types of clients served, and size of organizations served</li><li>Geography of service delivery</li><li>Experience in serving racially diverse and vulnerable clients in non-profit, community-based healthcare, mental health, and social services settings</li></ul>10. Proposal to include the following appendices:<ul><li>Appendix A: Sample Invoice Template</li><li>Appendix B: Sample Service Report</li><li>Appendix C: List of 3 client references</li></ul>EVALUATION CRITERIAProposals will be evaluated on the following criteria:<ul><li>Service capabilities and range of languages offered</li><li>Experience and references</li><li>Pricing and cost-effectiveness</li><li>Reporting and analytics capabilities</li><li>Compliance with data security standards</li><li>Customer support and account management</li></ul>SUBMISSION DETAILSTimelineProposal Submission Deadline: September 12, 2025&nbsp;Anticipated Start Date: November 2025&nbsp;Please submit your proposal electronically to&nbsp;<a href="mailto:ychau@vaughanchc.com" target="_blank">ychau@vaughanchc.com</a> by September 12, 2025 by 5:00pm. Questions for this RFP may be directed to Yuki Chau by September 9, 2025.Thank you for your interest!

Vaughan Community Health Centre

Request for Proposal (RFP) Language Interpretation Services

3 Consulting / Professional Services Request for Proposal Jobs