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Request For Proposal: Program Evaluator 

Issued by: ACSA Community Services (ACSA) 
Project: Gender-Based Violence (GBV) Violence Against Women (VAW) Capacity-Building 
Project 
Deadline for Submission: September 28, 2025 


1. Introduction &amp; Background 

ACSA Community Services has received a Gender-Based Violence (GBV) Violence Against 
Women (VAW) Capacity-Building Fund from the Ontario Ministry of Children, Community and 
Social Services. The Project will strengthen ACSA’s internal systems, governance, and service 
delivery to improve GBV prevention and response. 

To ensure accountability and learning, ACSA seeks a Program Evaluator to design and 
implement a monitoring and evaluation framework for the project. 


2. Scope of Work 

The Program Evaluator will: 

 • Develop an evaluation plan with logic models, indicators, and tools. 

 • Conduct baseline, mid-term, and final assessments. 

 • Collect and analyze qualitative and quantitative data. 

 • Produce interim and final evaluation reports with recommendations. 

 • Present findings to ACSA leadership and stakeholders. 


3. Deliverables &amp; Timeline 

 • Month 1: Inception/evaluation plan. 

 • Mid-project: Interim report. 

 • End of project: Final evaluation report and presentation. 
Duration: September 2025 – June 2026. 


4. Proposal Submission Requirements 


 • Cover letter and statement of interest. 

 • Detailed methodology and approach. 

 • CV and relevant experience. 

 • Examples of previous evaluations. 

 • At least two client references. 


5. Evaluation Criteria 

 • Experience in program evaluation. 

 • Familiarity with GBV, nonprofit, or community programs. 

 • Strength of proposed approach. 

 • Cost-effectiveness. 

 • References and track record. 


6. Terms of Reference (ToR) 

Purpose: Provide evidence-based evaluation of ACSA’s GBV project. 
Objectives: Measure effectiveness, generate learning, support sustainability. 
Deliverables: Evaluation plan, interim and final reports, presentation. 
Qualifications: Advanced degree or equivalent, 5+ years evaluation experience, strong data 
analysis/reporting skills, knowledge of GBA Plus. 


7. Contractual Arrangements 

 • Type: Fixed-term consultancy 

 • Reporting Line: Senior Manager, ACSA Community Services 

 • Budget: Up to $15,000 CAD total, covering the period September 2025 – June 2026 

 • Payment: 30% on inception plan, 40% on interim report, 30% on final report 

 • Intellectual Property: All outputs belong to ACSA 

 • Confidentiality: Strict data protection required 

 • Termination: 30 days’ written notice by either party 


8. Submission Details

Submit proposals by September 28, 2025, to:

Jamillah T. Mananghaya-Poernama 
Senior Manager, ACSA 
Email: <a href="mailto:MJamillah@ACSA.ca" target="_blank">MJamillah@ACSA.ca</a>

Agincourt Community Services Association

Program Evaluator

Request For Proposal: GBV Capacity-Building ConsultantIssued by: ACSA Community Services (ACSA) Project: Gender-Based Violence (GBV) Violence Against Women (VAW) Capacity-Building Project Deadline for Submission: September 28, 20251. Introduction &amp; BackgroundACSA Community Services has received a Gender-Based Violence (GBV) Violence Against Women (VAW) Capacity-Building Fund from the Ontario Ministry of Children, Community and Social Services. The project aims to strengthen organizational capacity by improving policies, systems, and staff training to effectively address GBV.ACSA seeks a Capacity-Building Consultant to review policies, deliver trainings, and develop practical tools.2. Scope of WorkThe Consultant will: • Review policies, procedures, and practices through a GBV/GBA Plus lens. • Facilitate in person workshops and trainings for staff, leaders, and partners. • Develop a GBV organizational toolkit. • Provide recommendations for HR, finance, and governance integration. • Coordinate with Program Evaluator to align outcomes.3. Deliverables &amp; Timeline • Policy review report. • Training/workshop materials. • GBV toolkit (draft + final). • Final summary report. Duration: September 2025 – June 2026.4. Proposal Submission Requirements • Cover letter and statement of interest. • Proposed methodology and approach. • Relevant experience and qualifications. • Samples of similar work. • At least two references.5. Evaluation Criteria • Expertise in GBV, GBA Plus, and organizational capacity-building. • Proven facilitation and policy review skills. • Quality of methodology and tools. • Cost-effectiveness. • References and track record.6. Terms of Reference (ToR)Purpose: Strengthen ACSA’s systems and staff capacity to prevent and respond to GBV. Objectives: Policy review, training delivery, toolkit development. Deliverables: Policy recommendations, toolkit, workshops, final report. Qualifications: Advanced degree or equivalent, 5+ years GBV/capacity-building experience, facilitation skills, knowledge of GBA Plus.7. Contractual Arrangements • Type: Fixed-term consultancy • Reporting Line: Senior Manager, ACSA Community Services • Budget: Up to $20,000 CAD total, covering the period September 2025 – March 2026 • Payment: 30% on work plan, 40% on interim outputs (training/policy drafts), 30% on final toolkit/report • Intellectual Property: All materials belong to ACSA • Confidentiality: Consultant must uphold strict confidentiality. • Termination: 30 days’ written notice by either party.8. Submission DetailsSubmit proposals by September 28, 2025, to:Jamillah T. Mananghaya-Poernama Senior Manager, ACSA Email: <a href="mailto:MJamillah@ACSA.ca" target="_blank">MJamillah@ACSA.ca</a>

GBV Capacity-Building Consultant

1 


Request for Proposal (RFP) Number: TNG-08-2025-PEERS001 
Issue Date: September 2, 2025 


IMPORTANT DATES 
Issue Date of RFP September 2, 2025 

Deadline for Candidate Questions September 9, 2025 

Responses to Questions September 12, 2025 

Bid Submission Date September 19, 2025 

Notification of Preferred Candidate &amp; Contract Award Date September 30, 2025 
Consultant begins work October 6, 2025 

Completion of External Review of Peer Programming February 2025 

Completion of internal audit of peer programs May 2025 

Completion of Feasibility Study for Learning Hub October 2026 

Work Completed/Final Reporting December 2026 


Website: The Neighbourhood Group 
 
 
 
 
 

 
The Neighbourhood Group 

 Request for Proposal (RFP) 

Peer Pathways: Elevate to Permanent Employment 

Project Consultant 


<a href="https://www.theneighbourhoodgroup.org/" target="_blank">https://www.theneighbourhoodgroup.org/</a>


2 

1.1 INVITATION TO VENDORS 
 

This Request for Proposal (the “RFP”) is issued by The Neighbourhood Group Community Services (TNGCS). It 
invites prospective candidates to submit a proposal for the opportunity to audit TNGCS’ peer programs and 
scan those of counterpart organizations to assess their pre-employment capacity. Additionally, they will lead 
the exploration of the feasibility of an external peer program resource hub. The goal of this project is to 
understand how peer work can serve as a pathway to permanent employment, enhancing the economic 
mobility of individuals with lived experiences of poverty, settlement, mental health challenges, and substance 
use. The successful candidate will produce a report with recommendations on how to ensure peer work is a 
transferable qualification for permanent employment, including insights on the viability of a resource hub. 

 
This RFP sets out the requirements for the candidates’ proposal and specifies the evaluation criteria 

and selection process for this phase. Candidates must demonstrate a thorough understanding of the 

requirements. The objective in issuing this RFP is to obtain the best overall value, considering quality, 

service, cost, and other relevant factors. 

1.2 TERMS AND CONDITIONS 
 

1.2.1 Terms of Agreement 
 

The Term of this Agreement shall commence upon the contract award date, or such date as may be 
agreed between the parties and continue until all requirements are met and deliverables are approved 
by TNGCS, unless terminated earlier. TNGCS is under no obligation to extend the scope of the work or 
engage the vendor for any subsequent work. 


1.2.2 Candidate Responsibility 
 

In the event the selected candidate fails to accept the contract award, TNGCS reserves the right to 
accept the next qualified bid or any bid which meets the RFP specifications. 
 
TNGCS reviews all bids that are completed and received by the deadline. It is the responsibility of 

the candidate to obtain clarification of any terms or conditions contained in the RFP. Candidates 

may direct questions or seek additional information in writing by e- mail on or before the deadline 

for questions to Serena Nudel, Director of Community Programs at TNGCS, 

<a href="mailto:serena.nudel@tngcs.org" target="_blank">serena.nudel@tngcs.org</a>. Candidates may not contact individuals employed by TNGCS or on the 

Board of Directors concerning matters regarding this RFP. Answers to questions from all candidates 

will be responded to all candidates who contact us. 


All costs incurred in the preparation of the proposal is the sole responsibility of the candidates. All 

supporting documentation submitted with the proposal will be retained by TNGCS and not returned. 

Please do not submit confidential material. Candidates may request a debriefing after the contract is 

awarded but based on volume of requests TNGCS cannot guarantee a personal response or debriefing. 


TNGCS reserves the right to request clarifications from candidates and this may take the form of an 
interview. TNGCS reserves the right to negotiate price and work schedule amendments with the 
successful candidate. Successful candidates will respect privacy policies and other applicable policies of 
TNGCS, which will be included in a contract. TNGCS reserves the right not to accept the LOWEST or 
ANY proposal submitted. 


3 

 
PART 2 – PROJECT DESCRIPTION AND DELIVERABLES 

 
2.1 COMPANY DESCRIPTION 
 
TNG Community Services Overview 


The Neighbourhood Group Community Services (TNGCS) is a longstanding social service agency that 
delivers community, anti-poverty and health programs to over 47,000 people across Toronto annually. 
Our vision is a resilient, inclusive society where opportunity, empowerment, and social and economic 
justice lead to a better quality of life for all. With more than 900 staff and the support of over 600 
volunteers, our programs and services address the most pressing issues in our society: poverty, 
homelessness, mental health, unemployment, social isolation, substance use, conflict, violence, youth 
alienation, and the settlement of newcomers. 
 
TNGCS is an amalgamation of Central Neighbourhood House (founded in 1911), Neighbourhood Link 
Support Services (founded in 1975), Kensington Bellwoods Legal Services (founded in 1982), and St. 
Stephen’s Community House (founded in 1962). We joined forces to holistically address city-wide 
issues, provide comprehensive services to our participants, and work most effectively with our funders, 
donors, volunteers, and community members to build a healthier, more vibrant Toronto. 
 
Peer Program Overview 
 
For the past 20 years, TNGCS’s peer program has supported individual development while 
strengthening the broader system by providing opportunities for skill development and meaningful 
employment. Peers are people with lived experience of homelessness, substance use, mental health 
challenges, settlement and poverty who are employed to support service users with their ability to 
relate to their struggles, build trust and deliver programs with an empathetic approach. Peers are 
typically former program participants seeking employment in a supportive and familiar environment as 
a stepping stone to long-term, permanent work. Most are hired in the programs they recently 
participated in and, therefore, have relevant personal experience with service users' day-to-day barriers 
and struggles. At TNGCS, early examples include peer workers with our perinatal newcomer program, 
peer interpreters with our women’s settlement program, and a specialized peer leadership program in 
our youth services department. 
 
Our peer program develops employability skills, improves access to good wages, strengthens mutual 
support networks of people with lived experience, and recognizes lived experience as a qualification for 
employment. The peer model at TNGCS has been replicated across departments and today we currently 
employ close to 300 peer workers on an annual basis in the following areas: Urban Health and 
Homelessness Services (UHHS), Newcomer Services, Children and Youth, Childcare, and our Food Bank. 
Crucially, we embrace the adage “nothing about us without us” by giving participants the opportunity to 
meaningfully shape and guide programs that serve their very communities – keeping our services 
relevant and suited to evolving needs. 

 
2.2 PROJECT BACKGROUND 
 
TNG Community Services has been funded by the Metcalf foundation to deliver an 18-month program 
titled Peer Pathways: Elevate to Permanent Employment will address sector-wide challenges with 


4 

peer employment. Although lived experience is recognized as a qualification for work in the non-profit sector, 
the transferability of peer roles is limited, hindering transitions to stable employment. Peers gain valuable 
work experience, but many do not possess the requisite qualifications to advance to permanent roles, even 
internally at TNGCS where we accept equivalency for educational credentials, provide training and recognize 
lived experience. This limits economic mobility and access to stable, decent work. 
 
Without shareable resources and a structured framework that supports peer advancement into permanent 
employment across sectors, our ability to scale and share a proven framework with counterparts is limited. 
We aim for our analysis to explore how peer work can best prepare people for work in a range of sectors, not 
only social services environments, and how peer employment can be universally legitimized as a qualification 
for work. We aim to explore how peer work can be better recognized and enhanced to be transferrable 
qualification for permanent employment, and to assess the viability of a resource hub that strengthens peer 
program capacity across the non-profit sector. We aspire to create equitable pathways to employment by 
enabling people with lived experience who face systemic barriers to secure meaningful work experiences that 
lead to enduring, gainful employment. 

 
The Peer Pathways: Elevate to Employment project will include: 
 • A comprehensive internal audit of TNGCS’ peer program across departments. This will include a needs 
assessment to evaluate our capacity to prepare peers for permanent employment. We will conduct 
interviews with current and past peers and a focus group and visioning session with Senior Leadership 
and program leads 
 
 • An environmental scan assessing the pre-employment capacity of peer programs across various 
organizations, including social service agencies and other sectors. As part of this scan, the Canadian peer 
certification standards and best practices will be reviewed to assess their impact on individual career 
advancement 
 
 • Feasibility study of an e-learning hub to share resources and build non-profit sector capacity to deliver 
effective peer programs 


2.3 SCOPE OF SERVICES AND KEY DELIVERABLES 
 

Key deliverables include: 
 

1. Conduct Comprehensive Internal Audit: 
o Develop audit framework and tools (interview guides, focus group protocols, etc.) in collaboration 

with TNGCS project leads 
o Conduct interviews, focus groups, questionnaires with current and former peers 
o Facilitate focus groups and visioning sessions with senior leadership and program leads 
o Data analysis: strengths, weaknesses, opportunities, threats 

2. Conduct an External Review 
o Outreach to partners and counterpart organizations 
o Review Canadian peer certification standards and other relevant literature 
o Conduct interviews/focus groups and/or send questionnaires to partners 
o Integrate findings, identify best practices, emerging programs 

3. Assess feasibility of a Learning Hub 
o Conduct stakeholder interviews (staff, other organizations, government) 
o Research existing e-learning platforms and digital content 


5 

o Identify and connect with potential partners in technology delivery 
o Analyze feasibility: cost, demand, scalability 

4. Prepare a final report with findings and key recommendations 
 

2.4 STAKEHOLDERS 
 

TNGCS anticipates that to complete the deliverables outlined in Section 2.3, the selected candidate will work 
with TNGCS Project Leads, Senior Leadership Team and program managers/leaders. The work will also require 
engagement with current and past TNGCS Peers. TNGCS has formed partnerships with many organizations that 
offer peer programs. These partnerships will be leveraged in order to conduct the external review. Project 
partners include: The Shelter Sector Pipeline Project, CAMH, UHN, Fred Victor, Inner City Health Partners, 
Parkdale Queen West Community Health Centre, St. Felix Centre, LOFT Community Services, Good Shepherd, 
Homes First, Access Alliance, Flemingdon Health, the 519, Jarvis Collegiate Institute, Westview Centennial 
Secondary School 

 
PART 3 – SUBMISSIONS AND EVALUATION 


3.1 Evaluation Overview 
 

Candidate proposals will be scored based on qualifications of team, quality of plan, and pricing. An 
interview may be requested to clarify information in the proposal. Evaluation will include a reference 
checking component and references are requested. 


Scoring Component Weight as % of Combined 
Rated score 

Candidate/Candidate Team 
Qualifications and 
experience (including 
similar work for other 
organizations) 
 

30% 

Quality and completeness 
of project plan 


30% 

Understanding of working 
from an antiracist and 
equity lens 

20% 

Pricing 
(Based on a formula of lowest 
bid cost divided by candidate bid 
cost multiplied by 20) 
 

20% 

Total 100% 
 
 
 
 
 
 
 


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3.2 Submission Requirements 
 
Please include: 

 
1. A cover page with Candidate information (name, address, website, contact information) 
2. A summary of Candidate/Team qualifications 
3. A proposed project plan and schedule of work (see dates on the cover of this RFP) 
4. Project pricing showing labour, expenses, taxes, total and the per diem rates for team members 

(Maximum bid is $32,000) 
5. Contact information for two professional references with brief description of the relationship 

 
3.3 Submission Instructions 
 
Please submit proposal by mail or by e-mail in PDF format. 
 

For mail, please use “TNG-08-2025-PEERS001” c/o 349 Ontario Street, Toronto, M5A 2V8 
For e-mail, please use Subject: “TNG-08-2025-PEERS001” to <a href="mailto:serena.nudel@tngcs.org" target="_blank">serena.nudel@tngcs.org</a>

The Neighbourhood Group

RFP Peer Pathways: Elevate to Permanent Employment

Request&nbsp;for&nbsp;Proposal&nbsp;(RFP)Language Interpretation ServicesThe&nbsp;Vaughan&nbsp;Community&nbsp;Health&nbsp;Centre (VCHC)&nbsp;is seeking a qualified language interpretation company to provide comprehensive interpretation services. These services will support our commitment to accessibility and effective communication for clients with limited English proficiency or those who are deaf or hard of hearing.BACKGROUNDThe Vaughan Community Health Centre (VCHC)&nbsp;is a non-profit, community-governed organization funded by the Ontario Health Central and the Ontario Ministry of Health. VCHC provides primary health&nbsp;care, health promotion, illness prevention and community-based programs to meet the needs of Northern York Region and Western York Region residents using an interdisciplinary staff team approach.&nbsp;In particular, we&nbsp;serve those people experiencing barriers to accessing health care services due to culture, language, age, chronic illness, or the like. As part of the health promotion framework of our services, we work in partnership with other community-based health and social service organizations to address individual, family, and community needs.&nbsp;&nbsp;INTRODUCTIONVCHC invites qualified language interpretation vendors to submit a proposal for comprehensive professional interpretation services which include over-the-phone interpretation (OPI), video remote interpretation (VRI), face-to-face (on-site) interpretation, and American Sign Language (ASL). The services will support our linguistically diverse client base across a range of contexts including healthcare, mental health, and social services.SCOPE OF SERVICE AND PROPOSAL DETAILSThe Vendor must include the following details in the proposal:<ol><li>Interpretation Modalities</li></ol>Description of delivery service methods for each modality offered:<ul><li>Over-the-Phone Interpretation (OPI)</li><li>Video Remote Interpretation (VRI)</li><li>Face-to-Face (On-Site) Interpretation</li><li>American Sign Language (ASL) – both VRI and on-site</li></ul>2. Language Coverage and Certification<ul><li>Range of languages offered</li><li>Number of interpreters trained for each language and their availability&nbsp;</li><li>Interpreter qualifications including training on privacy, confidentiality</li></ul>&nbsp; 3. Pricing Structure&nbsp; &nbsp;Provide a detailed breakdown of pricing, including but not limited to:<ul><li>Per-minute or per-hour rates for:<ul><li>Over-the-Phone Interpretation (OPI)</li><li>Video Remote Interpretation (VRI)</li><li>Face-to-face (on-site) Interpretation</li><li>ASL interpretation – both VRI and on-site</li></ul></li><li>Any minimum usage fees or session durations</li><li>No show/cancellation fees</li><li>Travel costs or surcharges (for on-site)</li><li>ASL-specific rates</li><li>Volume discounts or tiered pricing</li><li>Subscription or license fees for reporting tools (if applicable)</li><li>Setup or integration fees (if applicable)</li></ul>4. Booking &amp; Scheduling Procedures<ul><li>Describe how services are requested (e.g., portal, phone, email)</li><li>Availability (24/7, business hours)</li><li>Advance notice required</li><li>Emergency/urgent request handling &nbsp;</li></ul>5. &nbsp;Service Delivery Timeline<ul><li>Average response times and service availability</li><li>Minimum lead time for scheduling on-site interpreters</li><li>ASL interpreter availability standards</li></ul>6. Quality Assurance &amp; Issue Resolution&nbsp; &nbsp; &nbsp;Describe customer support structure and procedures for handling:<ul><li>Inappropriate interpretation</li><li>Technical issues (e.g., call drops, video/audio problems)</li><li>Billing discrepancies</li></ul>Include:<ul><li>Response time SLA (Service Level Agreement)</li><li>Contact methods for support</li><li>Escalation paths</li></ul>7. Invoicing and Financial Requirements7.1 Invoice Frequency<ul><li>Weekly, bi-weekly, or monthly</li><li>Payment terms (e.g., Net 30) &nbsp;</li></ul>7.2 Invoice StructurePlease include a sample invoice template. Each invoice should include:<ul><li>Service date and time</li><li>Client ID or department</li><li>Interpreter ID (if applicable)</li><li>Modality used</li><li>Language</li><li>Duration or session time</li><li>Total charge (Sub Total, Tax &amp; Total)</li><li>Summary of services by category (optional)</li></ul>8. Technical and Reporting/Analytics RequirementsThe Vendor must provide:<ul><li>A secure and reliable platform for delivering remote services (e.g. OPI and VRI)</li><li>Data security and privacy measures</li><li>Real-time and scheduled access to a web-based portal or reporting tool for:</li><li>Budget monitoring</li><li>Access to invoices</li><li>Usage statistics</li><li>Service type utilization (by language, modality, organization, etc.)</li><li>Client profile insights (e.g. top 10 languages used, etc.)</li><li>No show/cancellation trends</li><li>Downloadable reports</li><li>Data export capabilities in Excel/CSV format</li><li>Please include sample service reports &nbsp;</li></ul>9. Vendor Qualifications and ExperiencePlease include the following (and more):<ul><li>Company profile, experience, and qualifications</li><li>Types of clients served, and size of organizations served</li><li>Geography of service delivery</li><li>Experience in serving racially diverse and vulnerable clients in non-profit, community-based healthcare, mental health, and social services settings</li></ul>10. Proposal to include the following appendices:<ul><li>Appendix A: Sample Invoice Template</li><li>Appendix B: Sample Service Report</li><li>Appendix C: List of 3 client references</li></ul>EVALUATION CRITERIAProposals will be evaluated on the following criteria:<ul><li>Service capabilities and range of languages offered</li><li>Experience and references</li><li>Pricing and cost-effectiveness</li><li>Reporting and analytics capabilities</li><li>Compliance with data security standards</li><li>Customer support and account management</li></ul>SUBMISSION DETAILSTimelineProposal Submission Deadline: September 12, 2025&nbsp;Anticipated Start Date: November 2025&nbsp;Please submit your proposal electronically to&nbsp;<a href="mailto:ychau@vaughanchc.com" target="_blank">ychau@vaughanchc.com</a> by September 12, 2025 by 5:00pm. Questions for this RFP may be directed to Yuki Chau by September 9, 2025.Thank you for your interest!

4 Community & Social Services Request for Proposal Jobs