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October 2025 
 
 

Front Line Member Services Counsellor 
 
Are you a compassionate human services professional looking to make a profound tangible impact every 
day? As a dynamic and welcoming member of our team, you will be the first point of contact for 
individuals and families navigating the cancer journey. Your expertise in case management, and group 
facilitation will provide essential support and resources to our members, while supporting our mission of 
empowering a community of compassionate support, knowledge and hope for anyone impacted by 
cancer. 

Reports to: 
Executive Director 
 
Primary Responsibilities: 
Intake Procedure/Support Services 
 • Conduct intake interviews, assess member needs, manage a personal caseload and provide 

individual emotional support. 
 • Coordinate individual follow up appointments, member outreach and support for drop-in visitors. 
 • Lead and co-facilitate emotional support groups, wellness programs and educational seminars. 
 • Maintain accurate and timely database records(Sumac/Societ knowledge is an asset) 
Follow-Up Procedure 
 • Follow procedures to track follow-up phone calls, support needed after a group finishes etc. to 

ensure accountability, continued support and member satisfaction. 
Resources 
 • Compile, create and expand resources for members as requested by the Program Coordinator or 

Executive Director. 
 • Assist with needs assessment and development of peer support services, seminars and support 

groups as required. 
 
Qualifications: 
Experience 
 • 3-5 years of social work or human services counseling. Experience in oncology is a define asset. 
Education 
 • Post-secondary degree or diploma Social Work, Community Support Work, Mental Health 

counselling or equivalent. 
Knowledge, Skills and Abilities 
 • Knowledge of MS Office applications and client database management 
 • Counselling skills and knowledge of community resources. 
 • Confidence and experience in leading and managing therapeutic or educational group programming. 
 • Positive, calm, and collaborative approach, with desire to build productive relationships and an 

effective team environment. 
 • Excellent oral and written communications skills. 

Personal Characteristics 
You will be a great fit if you are: 


October 2025 
 
 

 • Calm &amp; Ethical: Highly dedicated professional who is emotionally mature and able to maintain 
strict confidentiality and boundaries while dealing with sensitive emotional situations. 

 • A Collaborative Communicator: An active listener and clear written/veral communicator who 
naturally builds rapport with members, caregivers and internal team members. 

 • Member-Centric and Proactive: Dedicated to anticipating and exceeding member expectations 
while taking initiative to problem-solve and improve service delivery. 

 • Highly Organized: Proven ability to manage a diverse, fluctuating caseload, track multiple follow-
ups and organize work to meet competing deadlines. 

 
Working Conditions 
 • The Member Services Counsellor will work (on-site) an average of 36 hours per week Monday 

through Friday with occasional evenings to facilitate programs at the discretion of the Executive 
Director. 

 • Compensation: The hiring range for this position is $25-27 per hour commensurate upon experience 
plus a benefits package. 

How to Apply: 
Please send your cover letter and resume to <a href="mailto:Janette@hearthplace.org" target="_blank">Janette@hearthplace.org</a> quoting “Member Services 
Counsellor” by 4:00pm EST by November 14th, 2025. Only those candidates selected for an interview 
will be contacted. 

Hearth Place Cancer Support Centre is an equal opportunity employer and is committed to inclusive 
recruitment and selection processes and work environments. The selection process may include 
assessment methods to further determine a candidate’s knowledge and skills for the position. Please 
advise Hearth Place of any accommodations needed to ensure your access to a fair and equitable 
process. Any information received relating to accommodation will be addressed confidentially. 

About us: 
Through compassionate care, Hearth Place Cancer Support Centre supports the emotional needs of 
families within the Durham Community and beyond. Established in 1997, Hearth Place welcomes cancer 
patients and their families to come and share their experiences, find resources, and discover new ways 
to care for themselves and each other. 
Our programming encompasses all aspects of a cancer diagnosis including individual counselling, 
emotional support groups, wellness programs, caregiver and grief support, as well as children’s 
programming, including support for children diagnosed with cancer. 


<a href="mailto:Janette@hearthplace.org" target="_blank">mailto:Janette@hearthplace.org</a>

Hearth Place Cancer Support Centre

Front Line Member Services Counsellor

Ring in the New Year while making a difference! Sunrise Developmental Support Services (DSS) is seeking energetic and caring volunteers to help make our New Year’s Eve Overnight Bash a night to remember.Volunteers will assist with social activities, games, and celebrations, and provide general support to youth and adults with developmental disabilities during a fun, inclusive overnight getaway at a cozy cabin.Note: Volunteer hours on the 31st will be time and a half, volunteer hours on January 1st will be double time and a half.You can choose your level of involvement:Event Prep: Daytime hours Dec. 31st (timing TBD)Glamour Hour: 5-6 PM - help members get dolled up for the event!Evening Celebration Shift: 6 PM – 12:30 AMOvernight Shift: 6:00 PM – 10:00 AM (sleeping area available, bring bed sheets/sleeping bag)Morning Wrap-Up Shift: 8:00 AM – 12:30 PMUnpacking: 12:30-2:30 PM - assist staff in packing up our items and accompany us (let us know if you'll require transportation) back to our main building (20-minute drive) to help unpack.&nbsp;Celebrate the countdown surrounded by laughter, music, snacks, and community spirit — all while giving back in a meaningful way!

Sunrise Developmental Support Services

New Year's Eve Bash Volunteer 

Position: &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; Interim Housing Community WorkerAccountability:&nbsp;Supportive Housing ManagerHours of Work:&nbsp; 37.5 hours per week(May need to work a combination of 3 days, 2 afternoons and one Saturday a month with flexibility as per client needs)Rate of Pay: &nbsp; &nbsp; &nbsp;&nbsp;$24.36 - $25.12 per hourLocation:&nbsp;&nbsp; &nbsp; &nbsp; &nbsp; &nbsp;33 &amp; 55 McGrigor St. OshawaStart Date: &nbsp; &nbsp; &nbsp; &nbsp;&nbsp;ImmediatelySUMMARY OF DUTIES:The incumbent develops, coordinates and facilitates supports and related professional casework, advocacy and referral services for residents of 55 McGrigor St, Interim Housing program and community clients in a safe, supportive manner.<ol><li>Provide assistance to tenants in areas that will enable them to maintain housing and have a successful tenancy (budget management, life skills, conflict resolution, problem solving etc.).</li><li>Responsible for maintaining maximum occupancy in the Interim Housing Program</li><li>Provide on-going support to residents of Interim Housing Program and Supportive Housing, individually and in groups by providing client assessment, case coordination and referrals to outside agencies.</li><li>Fill vacancies in the Interim Housing Program through the By Name list and other community service providers</li><li>Assist women to take practical steps to address their self-identified priorities and to establish a network of supports.</li><li>Provide assistance to members of the community who are seeking support and fall within the mandate of hard to house and at risk clientele.</li><li>Coordinate activities for the residents (Annual BBQ, Meet and Greets, Christmas etc.)</li><li>Maintain and report monthly statistics, prepare written, narrative and/or statistical reports as required.</li><li>Accompany clients, if required to view prospective accommodations and complete rental applications as needed</li><li>Responsible for determining program fees within the framework.</li><li>Assists residents with daily, weekly and monthly tasks, i.e. paying phone bills, setting up bank accounts, doctors’ appointments etc.</li><li>Responds in a positive manner to all relevant inquiries from residents, potential residents, outside contacts, staff etc.</li><li>Liaise with the community to promote and maintain cross-sectoral relationships.</li><li>Promote public awareness and foster understanding of the Organization and its purpose and philosophy, as well as issues surrounding homelessness etc.</li><li>Attend all staff meetings and training sessions as assigned and participate in YWCA committees as appropriate/requested.</li><li>Perform any other duties that may be assigned for the efficient and effective operation of the YWCA Durham.</li><li>Perform all duties in keeping with the philosophical framework set out in the Mission Statement, values and objectives of the YWCA Durham.</li></ol>QUALIFICATIONS:<ol><li>Possess a Diploma or Degree in social services, counselling, health services or a related field.</li><li>3 years’ direct experience working with homeless and hard to house individuals.</li><li>Previous experience in crisis intervention techniques.</li><li>Thorough knowledge of casework, counselling and advocacy principles and application.</li><li>Thorough knowledge of community agencies and resources.</li><li>Thorough knowledge and understanding of mental illness and challenges working with hard to house individuals.</li><li>Able to collect, analyze and report statistical data as required.</li><li>Able to write clear and concise reports.</li><li>Ability to work independently and as part of the housing staff team.</li><li>Understand and respect the confidentiality of the YWCA, partner agencies, and program participants.</li><li>Excellent organizational, time management, problem-solving and decision-making skills are essential.</li><li>Demonstrate assertiveness, poise, tact and patience to deal productively with complex and sensitive issues.</li><li>Must have a valid driver’s license and reliable transportation.</li><li>Current C.P.R. and First Aid training is an asset.</li><li>Second language is an asset.</li></ol>

YWCanada Durham

Interim Housing Community Worker

Requisition Details:Employment Status: Regular, Full-time (1.0 FTE)Program Name: Marigold Hospice Residence&nbsp;Number of Hours Bi-Weekly: 75Work Schedule: DaysOn-Call: NoExisting Vacancy: Yes – we’re currently hiring candidates for an existing vacancy in this positionJob Summary:The Coordinator is knowledgeable in volunteer management, recruitment, and retention activities. The Coordinator is comfortable with public engagement and activities. The Coordinator is responsible for providing support to the Manager(s) and for leading and coordinating day-to-day operations within the framework of VON's philosophy, policies, procedures, standards, and quality management.&nbsp;Key Responsibilities:<ul><li>Recruitment of volunteers across various programs</li><li>Developing and supporting the onboarding and orientation process for new volunteers and ongoing training &amp; development to volunteers. &nbsp;</li><li>Management and support of volunteers</li><li>Organizes volunteer engagement activities; education, socialization, and appreciation</li><li>Building and maintaining positive, trusting relationships cross-functionally within the organization, volunteer organizations and communities.</li><li>Providing coaching and mentoring support to volunteers.</li><li>Evaluating the impact and contributions of volunteers, and the volunteer program, to ensure the needs of all stakeholders are being met.</li><li>ensure all volunteer resourcing requirements are met for identified program/geographical area</li><li>Ensuring standardized documentation and record management practices are in place and adhered to for the volunteer program.</li><li>Ensures the provision of cost-effective client services and programs.</li><li>Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation and promotion of the program.</li><li>Develops and implements program plans to meet department needs.</li><li>Manages volunteers and staff within the program, taking the lead in volunteer orientation, training&nbsp;and in-services within the framework of VON Quality Management standards.</li><li>Maintains regular engagement with clients and other health partners to ensure programs meet community needs.</li><li>Functions as a primary support contact between clients, health professionals, community support and internal team members.</li><li>Tracks and reports the result of program plans and team efforts on a timely basis to the relevant supervisor and internal stakeholders.</li><li>Supports financial accountability within assigned programs by maintaining program budgets.</li><li>Creates and prepares financial and statistical trending reports VON and funder obligations and for program analysis.</li><li>Completes Disaster and Emergency Drills according to VON Disaster &amp; Emergency program/policy.</li><li>Plans and participates in multi-disciplinary meetings as required.</li><li>Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.</li><li>Participates in health and safety training including WHMIS and applies this knowledge in the workplace.</li><li>Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.</li></ul>External and Internal Relationships:<ul><li>Timely communication and follow up with clients, and community partners/professionals as required.</li><li>Timely communication and follow up with internal staff</li></ul>Education, Designations and Experience:<ul><li>Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.</li><li>2-3 years of related experience in community and health-based care.</li><li>1-2 years of experience in program planning and evaluation is an asset.</li><li>Experience in volunteer administration an asset.</li><li>Experience or understanding of the not-for-profit healthcare environment is an asset.</li></ul>Skill Requirements:<ul><li>Successful completion of Volunteer Management Certificate from a recognized program, or equivalent would be considered an asset.</li><li>Demonstrated ability to lead, manage and motivate a team of volunteers; foster high levels of engagement, retention and innovation is considered an asset. </li><li>Event planning and recognition experience.</li><li>Demonstrated commitment to working in an environment with high confidentiality and discretion.</li><li>Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.</li><li>Excellent oral and written communication skills.</li><li>Able to work both independently and within a team.</li><li>Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.</li><li>Strong customer service skills.</li><li>Ability to problem solve and adjust to rapidly changing priorities in a deadline.</li><li>Proficiency in Windows OS and MS Office Suite programs.</li><li>Must demonstrate attention to detail.</li></ul>Other:<ul><li>Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance.</li><li>A current and original copy of a satisfactory Criminal Records Check is required.</li><li>A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.</li><li>Ability to speak French is an asset in French Designated areas.</li><li>The use of Personal Protective Equipment (PPE) may be required.</li></ul>Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

4 Community & Social Services Jobs in Regional Municipality of Durham