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POSTINGPosting date: January 19, 2026Application Submission Deadline: February 1, 2026Please download the Employment Application Form at&nbsp;<a href="https://contacthamilton.ca/careers/" target="_blank">https://contacthamilton.ca/careers/</a>. Completed Employment Application Forms can be submitted to Selena Boutilier at&nbsp;<a href="mailto:selena.boutilier@contacthamilton.ca" target="_blank">selena.boutilier@contacthamilton.ca</a>.&nbsp;We will only contact those selected for an interview.&nbsp; Thank you.&nbsp;Contact Hamilton for Children’s and Developmental Services (Contact Hamilton) administers 3 programs:<ul><li>Children and Youth Services</li><li>Developmental Services Ontario Hamilton Niagara Region (DSOHNR)</li><li>Passport Funding Program Hamilton-Niagara Region</li></ul>Contact Hamilton is seeking a dedicated, results-oriented leader to provide strategic and operational oversight across all client programs, ensuring the consistent delivery of high-quality, client-centred services, in the role of Director of Client Programs and Quality Assurance.&nbsp;The Director holds a position of significant trust and is expected to be values-driven, with a strong commitment to integrity, empathy, accountability and equity.&nbsp;Core to the role, the Director of Client Programs and Quality Assurance ensures that Contact Hamilton programs are designed, implemented, and delivered in accordance with Ministry directives and compliance requirements and performance standards. The Director is accountable for meeting key performance indicators (KPIs) and for ensuring services effectively support our target populations, namely: children and youth with intellectual disabilities, FASD, and multiple complex needs spanning sectors; and adults with a confirmed intellectual disability.The Director works closely with Program Managers through mentorship and supervision to review program performance, define and monitor KPIs, evaluate outcomes, and implement evidence-informed changes within available resources.&nbsp;Success in this role is demonstrated through strong, positive program outcomes, regulatory compliance, respectful client experiences, and a supported, high-performing management team.Contact Hamilton has a small senior leadership team, led by the Executive Director.&nbsp; The Director of Client Programs and Quality Assurance is a member of the senior leadership team and works in close alignment with the Executive Director and other senior leaders.&nbsp; Senior leadership team members are accountable for both their individual portfolios and the overall success of the organization.&nbsp; Senior leadership team members act as ambassadors for Contact Hamilton and model the organization’s values in all interactions.The Director must be a trusted and reliable partner with internal teams, Ministry representatives, and community stakeholders. The Director must demonstrate exceptional people leadership, engagement, and relationship-management skills.&nbsp;Position: Director of Client Programs and Quality Assurance&nbsp;Category1 - Full Time Permanent&nbsp;Effective DateVacant Position - As soon as possible.&nbsp;# Positions Available1Potential Annual Salary$86,930.02 - $109,994.20&nbsp;Reports toExecutive DirectorLocationMain Office Site: 140 King Street East, HamiltonThe Director of Client Programs and Quality Assurance will work from the main office site a minimum of 3 days/week. The Director will be required to attend the main office site in addition to the 3 days/week as needed.&nbsp; If the terms and conditions of the Remote Work&nbsp;policy are met, they will be able to work from home up to 2 days/week.&nbsp;The Director must be able to travel on a regular basis as required.&nbsp; Travel will largely include the Greater Toronto Area, mostly in the Hamilton-Niagara Region (Hamilton, Niagara, Brant, Haldimand-Norfolk, Six Nations, and Mississaugas of the Credit).The RoleThe Director of Client Programs and Quality Assurance&nbsp;is accountable to the Executive Director for the quality of client services and programs at Contact Hamilton, including the direct supervision of Program Managers, and the management of the CNPC Program.&nbsp;The Director of Client Programs and Quality Assurance&nbsp;will have the following core accountabilities (not exhaustive):Client Program Oversight<ul><li>Oversees the delivery of high-quality client services by working closely with client program managers. This includes monitoring the overall quality of client service and monitoring the achievement of Ministry service targets and other service targets. </li><li>Provides leadership and support to program managers in developing program plans that are consistent with the organization's mandate, values, and strategic direction.</li><li>Ensures integration of Contact Hamilton client programs at key intersection points to facilitate seamless, integrated service delivery between programs, including but not limited to: transition from child and adult services; and DSO-Passport interface. &nbsp;</li></ul>Management of the CNPC Program<ul><li>Oversees all aspects of the Complex Needs Placement Coordination Program, including strategic planning, operational oversight, staff leadership, staff supervision, and coordination activities</li></ul>Quality Assurance<ul><li>Monitors, analyzes, and reports on program performance relative to Ministry standards, contractual requirements, and agreed-upon performance indicators, and advises the Executive Director on emerging risks, trends, and quality improvement opportunities.</li><li>Monitors and evaluates consumer and stakeholder feedback and complaints to identify trends and oversee process changes to improve service delivery.</li><li>Collaborates with program managers where improvement in program performance is required to identify and implement strategies.</li></ul>&nbsp;People Management<ul><li>Has direct accountability for a team of 6 direct reports: 3 Managers of Client Programs, and 3 staff of the CNPC Program</li><li>Provides leadership and guidance to client program managers regarding difficult and complex cases, including but not limited to potential misuse of Passport funds reviews </li><li>Provides supervision, coaching, direction, performance assessment, evaluation, and facilitation of professional development for designated reports </li><li>Supports client program managers with the recruitment, hiring and onboarding of new staff. With the Manager of HR, assumes responsibility for the recruitment, hiring and onboarding of CNPC staff.</li></ul>&nbsp;Resource to the Executive Director<ul><li>Member of the Executive Director Coverage Team in the event of planned and unplanned absences.</li></ul>Qualifications and Experience<ul><li>Bachelor’s degree or higher in Human Services, Social Services, Psychology, or other related healthcare field or equivalent education and experience.</li><li>Minimum 5 years of recent, progressive managerial experience, including the supervision of both program staff&nbsp;and managerial staff</li><li>In-depth knowledge and experience (minimum 5 years) of the developmental services sector, ideally with both children / youth, and adults</li><li>Practical working knowledge of Microsoft Office with a data-centric mindset, including an aptitude to learn and apply software programs (e.g. DSCIS, EMHware, CRM, Rise People, etc.)</li></ul>Skill Set&nbsp;<ul><li>Advanced managerial skills including but not limited to: supervision; workload management; coaching; mentoring; performance management of direct reports</li><li>Advanced quality assurance management skills, including but not limited to: the ability to design, implement, and oversee comprehensive quality assurance frameworks; analyze program performance data; ensure compliance with regulatory and contractual requirements; and lead continuous quality improvement initiatives across client programs.</li><li>Advanced organizational ambassadorship and relationship development skills, including but not limited to: demonstrated loyalty to organizational values and EDI principles; building and strengthening organizational relationships; and addressing issues / concerns in a respectful and productive manner</li><li>Proven project management abilities, including but not limited to: engagement, planning, implementation, monitoring, and evaluation.&nbsp; &nbsp;Projects are done on time.</li><li>Advanced critical analysis skills, including but not limited to: problem identification; problem confirmation; risk analysis and mitigation; problem solving, identifying potential solutions; decision making; implementation</li><li>Demonstrated leadership skills, including but not limited to: engagement; collaboration; effective partnering; outcomes orientation; and accountability</li><li>Advanced oral and written communication skills.&nbsp;&nbsp;It is an asset to speak, read, and write in the French language. </li><li>Advanced time management skills for self</li><li>Advanced workload management and prioritization skills &nbsp;for self</li><li>Proven consumer-oriented service skills, including but not limited to: the ability to deal with confidential and highly sensitive information, and utilizing a trauma-informed approach.&nbsp;</li></ul>Other Requirements<ul><li>A current and original copy of a satisfactory Criminal Records check with Vulnerable Sector Screening </li><li>Valid driver’s license and access to a vehicle </li><li>A minimum $2-million liability automobile insurance coverage policy</li><li>Certification in NCVI, First-Aid and CPR will be required (will be arranged by Contact Hamilton during orientation)</li><li>Employees must meet the terms and conditions of the Remote Work Policy, including but not limited to having access to a private and secure home office with reliable internet in order to participate in the Remote Work program.&nbsp;</li></ul>Diversity, Equity and InclusionContact Hamilton believes in diversity and recognizes the benefits it can bring to our organization and the people we support by ensuring multiple perspectives and ideas.&nbsp; Contact Hamilton encourages and welcomes applications from people reflecting the diversity of our communities.&nbsp; Contact Hamilton is dedicated to a culture of inclusivity, equity, and diversity.&nbsp;We are committed to providing barrier-free and accessible employment practices.&nbsp; As such, Contact Hamilton will provide reasonable accommodation for any applicant, as requested during the recruitment process. For any recruitment-related accommodation needs and/or requests, please contact Selena Boutilier at&nbsp;<a href="mailto:selena.boutilier@contacthamilton.ca" target="_blank">selena.boutilier@contacthamilton.ca</a>Health and Safety &nbsp;Health and safety are of paramount importance to us.&nbsp; &nbsp;Safety protocols are in place. All employees are expected to comply with Contact Hamilton’s health and safety policies and protocols.&nbsp;

Contact Hamilton for Children's and Developmental Services

Director of Client Programs and Quality Assurance

Luso Canadian Charitable Centres (Luso)Job Profile - Associate Director of OperationsReporting to Luso CEO. Provide management to support the effective operation of the charity’s programs and services across 3 locations.&nbsp;Provide leadership and operational support to all Luso Support Centre Managers, relative to their programs, operating environment and participant experiences. Responsible for the operating efficiency and quality of the centre’s operation, the health and safety of the participants and employees and the communication and connection with families and the community at large.Work in coordination and collaboration with the HQ Administrative, Communication, Finance, Management and all Leadership teams to support community relations, advocacy, human resources, fundraising and special projects.Participate as part of the management team to:<ul><li>Advance strategic direction, seeking opportunities and initiate actions that meet the goals, mission and vision of LCCS</li><li>Provide support and leadership to best respond to community needs and participants</li><li>Provide support for personnel management and effectiveness</li><li>Manage and adhere to policy development and advocacy on systemic issues</li><li>Participate in the internal/external, community activities to further mandate and increase organizational awareness</li></ul>Responsibilities: Work with the Senior Management/ Leadership Team to support Luso participants/ families living with disabilities and organizational objectives. This role requires regular travel between locations, onsite work is required at each of the three locations for one full day per week at minimum, with scheduling determined by organizational and centre needs.Planning -&nbsp;Planning and support for annual objectives, budgets, program schedules, staffing, training.Organizing - Creating and maintaining an internal structure necessary to deliver the organization’s mission and services in an efficient and effective environment.Staffing/Human Resources- Provide leadership and coaching/training to create a trained, adequate workforce to deliver programs. Provide regular communication and meetings with staff. Address staffing issues in timely and professional fashion.Governance &amp; Control - Ensuring adherence to policies and legislative/regulatory requirements, changes as appropriate. Elevation and identification of issues needing address. Effective reporting and resolution to support acceptable risk management across all areas of the operation.Support Operations team - with hands-on supervision to learn, plan, coach and problem-solve together. In particular, one-to-one supervision consistently will explore and address issues in the workplace and in the community served.Accounting/Finance – Working with Finance department, responsible for verification, approval and submission of financial entries to Finance Mgr. Control of spending vs. approved budget. Responsible for identification of financial issues and opportunities.Asset Management – Responsible for the management and condition of the building &amp; fixtures across all 3 Luso Support Centre locations to ensure quality and safety.Liaison with community, including families, politicians and other agencies, remain current with developments in programs at other agencies. Liaise with CEO, Board and appropriate Board committees, as needed. Resolving, where possible, program issues as they arise and advising CEO/Board of Directors regarding issues that cannot be resolved at Associate Director level.Support Fundraising&nbsp;- Work with board, and specific event committees to organize and deliver LCCF fundraising events.Qualifications:<ul><li>Experience managing teams particularly serving the developmental services sector required</li><li>Degree and/or relevant experience in Organizational Development, Human Resources, or demonstrated relevant professional development required</li><li>Generalist with minimum 2 years’ experience in non-profit services at the senior management level</li><li>A proven analytical / critical thinker</li><li>Proven ability to; analyze effectiveness of program delivery, change management, implementation, and evaluation in community social services</li><li>Commitment to one-to-one supervision, strong skills and experience working productively and constructively with diverse individuals</li><li>Knowledge of and experience in applying relevant provisions of the Ontario Human Rights Code, Employment Standards Act, Accessibility for Ontarians with Disabilities Act., developmental services sector and related legislations</li><li>Excellent organizational skills and ability to balance between resolving arising issues while meeting priorities and goals</li><li>Excellent communication skills required, both verbal and written in English</li><li>Proficient in Microsoft Office 365 tools, including Word, Excel, Power point, Teams, databases, etc.</li><li>BScN considered an asset</li></ul>

Luso Canadian Charitable Centres

Associate Director of Operations

Click the links below to learn about what Eagles Nest does and to fill out an application form to volunteer for us!&nbsp;<a href="https://eaglesnestwaterdown.ca/who-we-are" target="_blank">https://eaglesnestwaterdown.ca/who-we-are</a>&nbsp;<a href="https://eaglesnestwaterdown.ca/volunteer" target="_blank">https://eaglesnestwaterdown.ca/volunteer</a>&nbsp;

EaglesNest

Volunteer for Eagles Nest Association of Waterdown

This Volunteer Placement is Located in: Kingston, JamaicaStart Date: February 2026Placement Length: 5 monthsLanguage Requirements: EnglishOpen to Canadian Citizens and Permanent Residents of Canada onlyThe Volunteer’s Role The primary goal of this placement is to enhance the capabilities of the Caribbean Vulnerable Communities (CVC) and the Eastern Caribbean Alliance for Gender Equality (ECADE) in developing and executing monitoring and evaluation (M&amp;E) tools. These tools will effectively gauge the impact of their programs and services on the lived experiences of the LGBTQIA+ community across the Caribbean. As a volunteer, you'll collaborate with the team to design and implement M&amp;E frameworks that prioritize a gender-responsive approach.As a volunteer, you will:<ul><li>Conduct a thorough evaluation of the current monitoring and evaluation (M&amp;E) tools to assess their effectiveness and relevance in measuring program outcomes, ensuring that they meet the needs of all stakeholders involved.</li><li>Play an instrumental role in the design and development of new M&amp;E tools and indicators, ensuring they are well-aligned with organizational goals and capable of accurately tracking progress while providing meaningful insights for comprehensive reporting on the success of program execution.</li><li>Organize and facilitate engaging training sessions for team members to enhance their understanding of M&amp;E best practices, equipping them with the necessary skills and knowledge to effectively implement these practices in their day-to-day operations.</li></ul>Essential Requirements:<ul><li>A university degree in social or political sciences, international development, human rights, gender studies, social work, law, public policy, or a related discipline.</li></ul>Essential Background:<ul><li>At least 3 years of proven experience in roles associated with promoting gender equality, diversity, and/or issues related to women's development.</li><li>Experience in project monitoring and evaluation (M&amp;E) activities.</li><li>Familiarity with reporting procedures.</li></ul>What’s in it for YOU? A life-changing experience!<h3>About Us</h3>Cuso International (Cuso)&nbsp;is an international cooperation and development organization based in Canada that works to create social and economic opportunities for equity-deserving groups. Building on over sixty years of impactful work, we address global challenges by tackling the root causes of inequality. Working alongside our partners, we are focused on efforts to improve economic resilience, advance equity and inclusion for all, and deliver progress on climate action. We believe that by sharing skills, we can build better futures. Guided by our values of&nbsp;courage, inclusion, sustainability and accountability, Cuso combines innovative strategies and enduring partnerships to create lasting, meaningful change in communities across Africa, Latin America, the Caribbean, and Canada.&nbsp; Project -&nbsp;Partner -&nbsp;<h2>Benefits</h2><h3>Volunteer Support and Requirements&nbsp;</h3>Support PackageCuso International provides a comprehensive support package to ensure volunteers maintain a modest and healthy lifestyle aligned with local standards. This includes:&nbsp;<ul><li>Monthly living allowance&nbsp;</li><li>Accommodation&nbsp;</li><li>Health insurance (including required vaccinations and antimalarial medication)&nbsp;</li><li>Round-trip airfare and visa/work permit costs&nbsp;</li><li>Pre-placement, in-country and reintegration training (along with access to self-directed materials and online resources)&nbsp;</li><li>Ongoing local support&nbsp;</li><li>Access to the Employee Assistance Program during and after placement&nbsp;</li></ul>Selection and ScreeningIf you are shortlisted, you will need to:&nbsp;<ul><li>Confirm passport or permanent resident details for travel&nbsp;</li><li>Provide two professional references and one personal reference&nbsp;</li><li>Complete a language assessment during the initial phone interview&nbsp;</li><li>Pass a police check and medical clearance before departure&nbsp;</li><li>Comply with anti-terrorism checks&nbsp;</li><li>Agree to uphold the policy and &nbsp;</li></ul>Residency and Citizenship: Candidates are responsible for confirming how volunteering internationally may affect their citizenship or residency status. Canadian Permanent Residents should verify requirements with Immigration Canada before travel.&nbsp;Inclusion and Accessibility: Cuso International welcomes applicants from diverse backgrounds and equity-deserving groups. We provide reasonable accommodations throughout recruitment and placement. If you have accessibility needs, please contact us for support.&nbsp;Ready to Make a Difference? Apply to volunteer today!&nbsp;

Cuso International

Monitoring & Evaluation Officer - Volunteer in Jamaica

This Volunteer Placement is Located in: Kingston, JamaicaStart Date: February 2026Placement Length: 5 monthsLanguage Requirements: EnglishOpen to Canadian Citizens and Permanent Residents of Canada only<h3>&nbsp;</h3><h3>The Volunteer’s Role</h3>The primary objective of this placement is to enhance the capabilities of the Caribbean Vulnerable Communities (CVC) in analyzing and interpreting research outcomes related to the lived experiences of the LGBTQIA+ community in the Caribbean. As a volunteer, you will assist the team in reviewing, compiling, and analyzing a range of research documents and findings through a gender-responsive perspective. Additionally, you will provide support to our partner, the Eastern Caribbean Alliance for Gender Equality (ECADE), in similar initiatives.&nbsp;As a volunteer, you will:<ul><li>Perform a review of existing research focused on the experiences of LGBTQIA+ individuals in the Caribbean.</li><li>Assist in advocacy efforts by utilizing research outcomes.</li></ul>&nbsp;Essential Requirements:<ul><li>University degree in social/political sciences, international development, human rights, gender studies, social work, law, public policy, or related field</li></ul>&nbsp;Essential Background:<ul><li>At least 3 years of proven experience in roles related to advancing gender equality and diversity, including matters affecting the LGBTQIA+ community.</li><li>Experience collaborating with civil society organizations.</li><li>Proficient in data analysis and measurement techniques.</li></ul>&nbsp;What’s in it for YOU? A life-changing experience!&nbsp;<h3>About Us</h3>Cuso International (Cuso) is an international cooperation and development organization based in Canada that works to create social and economic opportunities for equity-deserving groups. Building on over sixty years of impactful work, we address global challenges by tackling the root causes of inequality. Working alongside our partners, we are focused on efforts to improve economic resilience, advance equity and inclusion for all, and deliver progress on climate action. We believe that by sharing skills, we can build better futures. Guided by our values of&nbsp;courage, inclusion, sustainability and accountability, Cuso combines innovative strategies and enduring partnerships to create lasting, meaningful change in communities across Africa, Latin America, the Caribbean, and Canada.&nbsp;Project:&nbsp;Partner:<h2>Benefits</h2><h3>Volunteer Support and Requirements&nbsp;</h3>&nbsp;Support PackageCuso International provides a comprehensive support package to ensure volunteers maintain a modest and healthy lifestyle aligned with local standards. This includes:&nbsp;<ul><li>Monthly living allowance&nbsp;</li><li>Accommodation&nbsp;</li><li>Health insurance (including required vaccinations and antimalarial medication)&nbsp;</li><li>Round-trip airfare and visa/work permit costs&nbsp;</li><li>Pre-placement, in-country and reintegration training (along with access to self-directed materials and online resources)&nbsp;</li><li>Ongoing local support&nbsp;</li><li>Access to the Employee Assistance Program during and after placement&nbsp;</li></ul>&nbsp;&nbsp;Selection and ScreeningIf you are shortlisted, you will need to:&nbsp;<ul><li>Confirm passport or permanent resident details for travel&nbsp;</li><li>Provide two professional references and one personal reference&nbsp;</li><li>Complete a language assessment during the initial phone interview&nbsp;</li><li>Pass a police check and medical clearance before departure&nbsp;</li><li>Comply with anti-terrorism checks&nbsp;</li><li>Agree to uphold the policy and &nbsp;</li></ul>&nbsp;&nbsp;Residency and Citizenship: Candidates are responsible for confirming how volunteering internationally may affect their citizenship or residency status. Canadian Permanent Residents should verify requirements with Immigration Canada before travel.&nbsp;&nbsp;Inclusion and Accessibility: Cuso International welcomes applicants from diverse backgrounds and equity-deserving groups. We provide reasonable accommodations throughout recruitment and placement. If you have accessibility needs, please contact us for support.&nbsp;&nbsp;Ready to Make a Difference? Apply to volunteer today!&nbsp;

Gender Research Officer - Volunteer in Jamaica

The Canadian Mental Health Association (CMHA), Hamilton seeks a full-time (permanent), Mental Health Promotion and Resilience Facilitator to implement a LHIN 4 region-wide (Hamilton Niagara Haldimand Brant) strategy for mental health promotion, resilience, and capacity building through an innovative strategy of mental health training and education, suicide prevention, and collaborative planning.The facilitator will deliver and coordinate&nbsp;SafeTALK and ASIST&nbsp;trainings. The candidate must be a registered trainer to deliver SafeTALK and ASIST workshops. The facilitator is responsible for the delivery and coordination of mental health training/education through evidence-based training. Target populations include; youth, emerging adults, families and caregivers, community agencies, and the general public.Qualifications:&nbsp;All candidates must possess a university degree in a related health/social sciences/public education field with experience in mental health promotion. Candidates must be registered or eligible for registration in a professional college or association, if applicable. This position requires a valid driver’s license and access to a vehicle. Graphic design experience would be an asset. The ability to provide French-Language service is an asset.&nbsp;The Canadian Mental Health Association (CMHA), Hamilton Branch is an equal opportunity employer and welcomes applications from all qualified individuals, including visible minorities, Indigenous Peoples and persons with disabilities. CMHA Hamilton will accommodate any needs under the Canadian Charter of Rights and Freedom, Accessibility for Ontarians with Disabilites Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested.We thank all who apply, but only those selected for interview will be contacted. If the posting is still active, we will be accepting applications.

CMHA Hamilton

Mental Health Promotion and Resilience Facilitator

Join us in our mission to enhance public safety and reduce the risk of future sexual offenses by volunteering with our Circles of Support and Accountability (CoSA) program. CoSA is a proven, effective community-based initiative that significantly reduces the risk of sexual reoffending. Originating in Hamilton, this innovative program has since expanded to chapters worldwide, demonstrating its success and impact on communities globally.What CoSA Volunteers Do:&nbsp;• Work in a team of two or three community volunteers supported by an SLSH staff member.&nbsp;• Engage with Core Members--individuals with a history of sexual offending--to help them reintegrate safely into the community.&nbsp;• Support Core Members in meeting their practical needs, fostering deeper self-understanding, and encouraging positive life choices.About the CoSA Program:&nbsp;CoSA is one of the most successful methods for managing the risk of sexual reoffending. By providing ongoing support, accountability, and community engagement, CoSA volunteers play a critical role in creating safer communities while promoting personal growth and change in Core Members.About The St. Leonard's Society of Hamilton:&nbsp;The St. Leonard's Society of Hamilton is a therapeutic, community-based organization that assists individuals transitioning from federal incarceration. Our programs include the Robert Street Community Residential Facility, the Clinton House Community Residential Facility, The Reporting Centre, and now the Circles of Support and Accountability program.&nbsp;Get Involved: If you are interested in becoming a CoSA volunteer and making a meaningful impact in your community, please contact Rick Pauw for more information.&nbsp;Rick PauwCommunity Outreach Senior Caseworker&nbsp;SLSH-CoSA Program&nbsp;905-572-1150, ext 421&nbsp;<a href="mailto:rpauw@slsh.ca" target="_blank">rpauw@slsh.ca</a><a href="https://slsh.ca/" target="_blank">https://slsh.ca/</a>

7 Community & Social Services Jobs in Hamilton, ON, Canada