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The Redwood assists women and children to live and thrive free from abuse, homelessness, and poverty. Core services include a 35-bed emergency shelter, 24/7 access to counsellors in-person and through text, live chat and telephone crisis lines, employment initiatives to help survivors become economically self-sufficient, and anti-violence intervention and prevention counselling that Redwood caseworkers bring directly to survivors.&nbsp;As an organization, we demonstrate our commitment to our mission by working from a client centered, feminist, anti-racist and anti-oppression framework, and trauma-informed approaches. These approaches are at the core of our work, and they form and shape our programs and service delivery.&nbsp;In our commitment to social change through learning, collaboration, and advocacy, and guided by our values of self-determination, anti-racism and anti-oppression, The Redwood provides services inclusive to all women and their children, trans, and gender-diverse individuals who are disproportionately impacted by gender-based violence.&nbsp;The Redwood first opened its doors in 1993, thanks to a group of local volunteers—friends and neighbours in the Parkdale-High Park neighbourhood—who worked tirelessly to bring the organization to life. The Redwood is only able to provide many of our core services to survivors thanks to our generous community of donors.&nbsp;Job Summary&nbsp;Working under the direction of the Resident Services Manager, this role is responsible for providing crisis prevention, intervention, case management, and support services to women and their children that we serve at The Redwood.The main responsibilities include intake, crisis prevention and intervention, maintaining safety protocol and record-keeping, case management, advocacy, education, and team building.&nbsp;Duties and Responsibilities<ul><li>Assessing crisis line callers, including provision of crisis counselling, to determine service need and delivery.&nbsp;</li><li>Case management.</li><li>Participating in the delivery and counselling services of iDetermine.ca as needed.&nbsp;</li><li>Assessing and reporting women and children's immediate health and safety issues through completion of the Intake Interview.</li><li>Act as a liaison and advocate across providers.</li><li>Responsible for coordination of care for 3 – 5 clients to ensure comprehensive care planning and follow up supports.</li><li>Working collaboratively and developing strong partnerships with external service providers.</li><li>Completing the appropriate documentation for funding requirements as required.</li><li>Educating newcoming residents to The Redwood shelter environment and with other clients.</li><li>Presenting the shelter guidelines and procedures and obtaining written agreement to abide by them from newcoming and existing clients.</li><li>Assigning the appropriate cultural interpretation service to facilitate the effective communication between staff and clients.</li><li>Maintaining contact with each woman daily to ensure her safety and that of her children.&nbsp;</li><li>Completing Case Management documentation as required or requested.</li><li>Clearly articulating and modeling the shelter's conflict resolution procedure to assist clients in solving issues as they arise.</li><li>Encouraging clients to be active in decision-making for case management, dealing with challenges related to communal living and changes.</li><li>Assessing and de-escalating potential or actual crisis situations to maintain safety for clients and staff at all times.</li><li>Accompanying clients on agency visits as required.</li><li>Designing, organizing, and facilitating workshops in the shelter and in the community as requested or required.</li><li>Assisting in the development of safety, departure and closure plans for clients leaving the Redwood’s services.</li><li>Providing follow up information and referrals as required.</li><li>Completing program evaluation processes and forms as required.</li><li>Documenting all appropriate records, forms, logs, and appointments as required.</li><li>Providing appropriate notification to Children's Aid Society and police to ensure safety of clients and staff when necessary.</li><li>Conducting nightly security checks to ensure physical safety of clients, staff, and facility.</li><li>Monitoring proper utilization of appliances and equipment to ensure safety and upkeep.</li><li>Monitoring and/or carries out meal preparation, food storage and garbage disposal to maintain hygiene and sanitation standards.</li><li>Maintaining confidentiality regarding all client files, records, and information.</li><li>Identifying problems or crises to the supervisor(s) to obtain guidance and/ or direction.</li><li>Attends case management meetings and weekly counsellor's huddle.</li><li>All other duties as necessary and relevant to the department.&nbsp;</li></ul>The Successful Candidate Will Possess the Following Qualifications<ul><li>Post-secondary education and experience in a field related to social services.</li><li>Experience providing support in the violence against women (VAW) sector.</li><li>Training and practical experience in crisis intervention, counselling, and case management.</li><li>Strong problem-solving, options exploration and conflict resolution skills.</li><li>Solid understanding of and experience working within an anti-racism and anti-oppression framework with diverse communities.</li><li>Sound knowledge of community and social networks.</li><li>The ability to effectively and efficiently handle multiple and competing priorities daily.</li><li>Strong oral and written communication skills.</li><li>Standard First Aid/CPR certification.</li><li>Ability to work shifts that may include evening and weekend hours.</li><li>Computer literacy.</li><li>Second language an asset.</li><li>A police-record check or vulnerable sector check is required.</li><li>Must have the ability to lift 20 lbs.&nbsp;</li></ul>Working Conditions<ul><li>Works extensively at a desk using a computer up to 8 hours in a working day.</li><li>Works in a standard shared office environment.</li><li>Report in-person at The Redwood’s Resident Services office.</li><li>Works 5 days a week including weekends</li><li>In line with Employment Standards Act (ESA), weekend shift break-times are broken down to no more than 15 minutes at a given time, and up to 4 times in one shift, spread out within the 8hours (*this is a paid break time*). The staff shall be in the building and close the door for no more than 15 minutes at any given time and shall put a notice at the door showing the start and end of that 15-minute break.&nbsp;</li></ul>Reports to: Resident Services Manager&nbsp;Position Start Date: September 2025&nbsp;Closing Date: August 19th, 2025&nbsp;Schedule: Full-Time, permanent position.&nbsp;Compensation: $63,000/annum&nbsp;Resumes and Cover Letter to: <a href="mailto:recruitment@theredwood.com" target="_blank">recruitment@theredwood.com</a>The Redwood is committed to the development of a staff and management team that reflects the diversity of the communities we serve. Applications from Indigenous Women, Women of Color, LGBTQ+ and Women with disabilities are strongly encouraged.&nbsp;The Redwood provides accommodations during all parts of the hiring process upon request to applicants with disabilities. If contacted, please advise of any accommodations required.&nbsp;Please note that as a congregate living setting, The Redwood Shelter requires all its workers to be fully vaccinated against Covid-19. Proof of full vaccination status will be required to be considered for the position.&nbsp;We thank everyone for their interest in this position; however, only candidates invited to interview will be contacted. As submissions are reviewed on a frequent basis, early submission is encouraged.

The Redwood

Resident Services Caseworker

JOB POSTING&nbsp;OUTREACH COORDINATOR, SOUTHWESTERN ONTARIO FULL-TIME&nbsp;APPLICATION DEADLINE: 12/OCT/1985&nbsp;Get to Know Us:Family Councils Ontario (FCO) works with long-term care home residents' families, Family Councils, and home staff across Ontario to enable them to cultivate positive relationships, build effective Family Councils, and improve the long-term care experience. Our mission is to lead and support families in improving quality of life in long-term care. Through collaboration with families, care home staff, and sector partners, we aim to create a safe, vibrant, inclusive, and respected long-term care system.As a registered charitable nonprofit funded by the Ontario Ministry of Long-Term Care, we support Family Councils through direct consultation, education, training, and resource development. From hosting workshops to producing educational content, we are committed to strengthening the voice of families in long-term care.To support this mission, we are seeking an Outreach Coordinator located in Southwestern Ontario.The Role:As Outreach Coordinator, you’ll be the first point of contact for many families and council members. You’ll support them through outreach, education, and personalized consultations—helping councils grow, solve problems, and strengthen their relationships with long-term care homes. This role is ideal for someone passionate about community engagement, adult learning, and strengthening families' voices in long-term care.This position is specific to the Southwestern Ontario region.&nbsp;Key responsibilities include:<ul><li>In-person presentations, consultations, workshops, coaching, and conflict resolution at sites within Southwestern Ontario (London, Sarnia, Windsor, Kitchener-Waterloo-Guelph and surrounding areas)</li><li>Serve as a main point of contact for families and council members via phone, email, and online platforms</li><li>Lead outreach efforts to raise awareness of Family Councils and promote FCO programs and services</li><li>Support the development and sustainability of new and existing Family Councils</li><li>Distribute educational materials including handbooks, factsheets, and digital content</li><li>Provide consultations to council members and staff to support problem-solving, relationship-building, and council development</li><li>Facilitate workshops and presentations to build skills and knowledge among council members and long-term care staff</li><li>Deliver virtual and in-person presentations, webinars, and attend community events</li><li>Develop and maintain strong relationships with long-term care home staff and leadership</li><li>Identify and support opportunities for collaboration between homes and Family Councils</li><li>Track outreach activities, inquiries, and impact metrics</li><li>Prepare regular reports and contribute insights to support continuous improvement</li><li>Work closely with the Programs Director and Communications Manager to align outreach efforts with organizational goals</li><li>Contribute to team planning and share feedback from the field to inform strategy</li></ul>Qualifications<ul><li>Post-secondary education in Community Development, Communications, Gerontology, Social Work, or a related field</li><li>Minimum 2 years’ experience in outreach, stakeholder engagement, or client support—ideally in a non-profit or health care setting</li><li>Excellent communication skills, both verbal and written; French/English bilingualism is an asset</li><li>Strong organizational and time-management skills</li><li>Tech-savvy and comfortable with CRMs, MS Office, Zoom, and social media platforms</li><li>Comfortable working evenings and flexible hours</li></ul>Preferred Skills &amp; Attributes<ul><li>Demonstrated experience working with culturally diverse communities</li><li>Empathetic and solutions-oriented approach to supporting families</li><li>Confident public speaker and facilitator</li><li>Self-motivated and able to thrive in a remote, team-based environment</li><li>Passionate about improving long-term care and empowering families</li><li>French proficiency desired</li></ul>Position Details:Salary is: $60,000 annually.Benefits: Participation in the OPTrust Select pension plan (3% matched contributions). Health and dental benefits.&nbsp;Typical weekly hours are Monday-Thursday 9 AM-5 PM. Flexible hours are available.Availability: Must be available to work Monday-Thursday 9 AM-5 PM with occasional overtime, travel, or evening commitments.Our Hiring Process:Our hiring process typically includes three stages:<ul><li>First-round interview – We’ll share the questions with you in advance, so you have time to prepare.</li><li>Second-round interview – You’ll present examples of your past work and/or walk us through a scenario we’ll provide ahead of time.</li><li>Team meet-and-greet – A chance to connect with more of the FCO team to get a sense of culture and fit on both sides.</li></ul>FCO is committed to putting people at the centre of everything we do. We do not use AI to screen or review resumes of eligible candidates.To Apply:To apply for this position, apply via the “Apply” button in this job posting. Applications will be accepted until October 12, 2025. Interviews will be conducted on a rolling basis as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted.Family Councils Ontario is committed to the principles of equality and diversity in the workplace. We welcome applications from Indigenous peoples, minority communities, immigrants, persons with disabilities, and the LGBTQ2S+ community. We will provide accommodation in all phases of the hiring process, up to the point of undue hardship, upon request.Thank you for your interest.

Family Councils Ontario

Outreach Coordinator (Southwestern Ontario)

Specialized Youth Supports Manager&nbsp;Competition #50-25Working within the mission, vision, values, and person-centred philosophy of the Agency, the Program Manager is responsible for the management, quality, and supervision of a complex, multi-site portfolio, including managing a youth safe house, pre-employment program, arts program, 2SLGBTIA+ program and overseeing the Reaching Home subsidy program. As a member of the management team, the Program Manager supervises staff members, participates in budgeting, and manages within their budget, as well as fostering relationships with funders and other internal and external parties. The manager will work with colleagues and co-workers in collaboration with key internal and external stakeholders to achieve excellence in client and family-centred care, within a complex multi-site environment that extends to the community. This position is required to work on-call shifts on a scheduled rotation to provide robust program support. It actively supports the Agency’s awareness and goals around diversity and inclusion.We Value You- Benefits:<ul><li>Flexible scheduling </li><li>Three weeks’ vacation for full-time staff * entitlement increases from there </li><li>Three paid household leave days a year* </li><li>Two paid Wellness Days a year</li><li>Paid sick days </li><li>Two and a half-paid Agency days for full-time staff *</li><li>Five paid days for education leave/year *</li><li>One paid Moving Day/year</li><li>Subsidized professional association annual dues (if applicable)</li><li>A work culture that values transparency, teamwork, learning, fairness and integrity</li></ul>*(pro-rated for part-time staff)Health and Wellness Resources:<ul><li>Generous health/dental benefits after 3 months.</li><li>Three flex benefit options to meet your individualized needs</li><li>Option of psychological/counselling services (up to $1500/year)</li><li>Employee Assistance Plan</li><li>Long Term Disability Plan</li><li>Insurance, Travel insurance, ++</li></ul>Pension:&nbsp;Municipal Pension plan enrollment for eligible employeesWork Hours:&nbsp;37.5 hours/ week, Monday to Friday, with some evening and weekend coverageSalary:&nbsp;MGP5 $47.05 - $52.17 per hourLocation:&nbsp;Directions Youth Services, 1138 Burrard Street, Vancouver, BCPosting End Date:&nbsp;Posting will remain open until filled.<ul><li>Collaborative Communication, including teamwork &amp; cooperation, interpersonal communication, diversity and cultural agility</li><li>Personal Effectiveness, including integrity and ethical behavior, personal resilience, adaptability/flexibility, commitment to learning</li><li>Personal Leadership, including influence, initiative, judgment and decision-making, creativity, and innovation</li><li>Commitment to excellence, including results focus, client-centred service, planning and organizing, professional expertise, and technological proficiency</li></ul>Education, Training, Experience<ul><li>Relevant Bachelor’s degree from an accredited institution in Social Work, Psychology, or other related field, with 7 years’ experience in the sector, and 5 years’ experience in progressive leadership roles</li><li>Or, an equivalent combination of education, training, and experience</li><li>Master’s Degree is an asset</li></ul>Knowledge, Skills, Abilities<ul><li>Awareness of community services, resources, and systems and ability to work with these; competence in working with a multicultural community, prioritizing issues related to diversity and inclusion</li><li>Basic computer literacy with word processing, spreadsheet, and/or database is required for this role.</li><li>Basic accounting skills and familiarity with QuickBooks are an asset</li><li>A committed ability to keep informed about evolving trends and practices, share knowledge, and support staff to integrate innovation into the delivery of quality care/services</li><li>Strong ability to collaborate with internal and external stakeholders to develop, manage, and evaluate clinical programs considering client needs, service delivery interrelationships, and service potential within a complex environment</li><li>Ability to understand available resources for programs and keep quality in the forefront of all resource utilization decisions, providing feedback and detailed analysis on budget variances, and making recommendations for corrective action</li><li>Thorough knowledge of adolescent development, at-risk youth, child welfare system, substance misuse, mental health issues, and trauma-informed practice</li></ul>Essential ResponsibilitiesProgram Planning and Management<ul><li>Communicate program/unit and budget strategic direction incorporating FSGV’s vision, values, and strategic direction and ensure integration into practice by interdisciplinary team members </li><li>Develop and maintain professional relationships with government agencies and all professional and non-professional groups or individuals involved with the programs, including relevant education bodies and grant funders </li><li>Develop, recommend, implement, and evaluate staffing patterns, rotations, and vacation schedules to ensure staffing meets client needs </li><li>Participate in 24 7 management support of programs, including on-call support on a rotating schedule&nbsp;</li></ul>Program Quality<ul><li>Write reports on programs and services for senior management and funders </li><li>Monitor program activities regularly to ensure quality services </li><li>Develop and implement long-term goals and objectives to achieve successful program outcomes&nbsp;</li></ul>Performance Management<ul><li>Supervise program staff by recruiting, hiring, providing direction, input, and feedback; regularly meeting with staff and team to engage, support, and mentor program staff</li><li>Implement effective performance management processes in an interdisciplinary team environment&nbsp;</li></ul>Additional Requirements&nbsp;<ul><li>Successful completion of a Criminal Record Check</li><li>Valid BC Driver’s license is an asset</li><li>Standard First Aid, CPR-AED, Food Safe Level 1, Naloxone Training, and Crisis Intervention training are an asset</li></ul>If this describes you, please submit your application to us through our website,&nbsp;<a href="https://fsgv.ca/careers/" target="_blank">https://fsgv.ca/careers/</a>Short-listed candidates will be contacted for interviews. We thank all candidates and searchers for your interest.We believe in the power of inclusion and the power of enabling all our staff to thrive by embracing diversity and fostering equality. We are committed to creating an inclusive environment for all staff that dismantles barriers and creates opportunities. Our organization is committed to recruiting a diverse workforce representing the communities we proudly serve while encompassing the principles of equity, inclusion and diversity. Decisions regarding recruitment, hiring, promotion, compensation, and all other terms and conditions of employment will be made without regard to race, colour, ancestry, place of origin, political beliefs, religion, marital status, family status, physical or mental disability, sex, sexual orientation, gender identity or expression, age, or non-applicable criminal condition.If you require a disability-related accommodation to participate in the recruitment process or are an internal candidate, please email your resume and cover letter (indicating the competition number #50-25 in the email subject line) to&nbsp;<a href="mailto:hrinbox@fsgv.ca" target="_blank">hrinbox@fsgv.ca</a>.&nbsp;We gratefully acknowledge that our programs are delivered on traditional and ancestral lands and waters of the Coast Salish peoples, including the Xʷməθkʷəy̓əm (Musqueam), Skwxwú7mesh Úxwumixw (Squamish), Sel̓íl̓witulh (Tsleil Waututh), Qayqayt, Katzie, Kwantlen, Kwekwetlem, Semiahmoo, Matsqui, and Tsawwassen First Nations. Huy ch q’u.<a href="https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Ffsgv.ca%2Fjustice-and-equity%2F&amp;data=05%7C02%7Cdfeatherstone%40fsgv.ca%7Cddacaf6e541844c0bf9208dd35bfea7d%7C3af31b13ba6741609c8fcafdcdffd3a6%7C0%7C0%7C638725820559014292%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&amp;sdata=fJCUr6ekh%2B%2BL1n6laBObSBFhCojvSbQpejSv66uPzR4%3D&amp;reserved=0" target="_blank">Click to read our commitment to reconciliation, justice, and equity</a>.JOIN US FOR A MEANINGFUL CAREER HELPING OTHERS AND BRING YOUR AUTHENTIC SELF!When you work with us, you will join a caring team of people who will value you as a whole person. You will also have the opportunity to do meaningful, leading-edge work that has a direct impact on the local community.Directions Youth Services is a division of Family Services of Greater Vancouver (FSGV), which, for more than 90 years, has provided a variety of essential resources for children, families, and individuals in the Greater Vancouver community.&nbsp; We believe in the resiliency of Vancouver’s youth who are at-risk, homeless, and street-involved. We assist youth under the age of 25 to get counselling for trauma, mental health, or substance issues. Our teams strive to create spaces and build connections with youth who are facing challenges of street life, substance use, mental health concerns, and disconnection from their communities. Directions inclusive programs of shelter and drop-in, safe houses, and other unique programs are committed to being a community leader in harm reduction work and fostering low-barrier spaces where all youth are welcome.&nbsp;

Family Services of Greater Vancouver

Specialized Youth Supports Manager

JOB POSTING&nbsp; Indigenous and Cultural Homes Outreach Coordinator FULL-TIME&nbsp; APPLICATION DEADLINE: 12/OCT/2025&nbsp;Get to Know Us:Family Councils Ontario (FCO) works with long-term care home residents' families, Family Councils, and home staff across Ontario to enable them to cultivate positive relationships, build effective Family Councils, and improve the long-term care experience. Our mission is to lead and support families in improving quality of life in long-term care. Through collaboration with families, care home staff, and sector partners, we aim to create a safe, vibrant, inclusive, and respected long-term care system.As a registered charitable nonprofit funded by the Ontario Ministry of Long-Term Care, we support Family Councils through direct consultation, education, training, and resource development. From hosting workshops to producing educational content, we are committed to strengthening the voice of families in long-term care.To support this mission, we are seeking an Indigenous and Cultural Homes Outreach Coordinator.The Role:As the Indigenous and Cultural Homes Outreach Coordinator, you will lead FCO’s relationship-building efforts with culturally designated long-term care homes across Ontario, with a focus on Indigenous communities. Your work will ensure inclusive, culturally appropriate engagement and capacity-building strategies that support caregivers, home staff, and council members. Key responsibilities include:<ul><li>Building relationships with Indigenous and culturally designated long-term care homes</li><li>Travelling to various locations in Ontario</li><li>Leading outreach, education, and training sessions tailored to cultural needs</li><li>Offering conflict resolution and support to stakeholders</li><li>Representing FCO at culturally significant events and meetings</li><li>Supporting inclusive practices within the organization through collaboration</li><li>Maintaining contact records and tracking engagement outcomes</li><li>Contributing to outreach strategies and responsive action plans</li></ul>Key Qualifications:We are seeking an individual with lived Indigenous experience and a strong background in community work, social services, gerontology, or adult education. A deep understanding of Indigenous cultures, community protocols, and histories is essential. Experience in conflict resolution, facilitation, and training delivery is also required.The successful candidate will have excellent communication skills, cultural humility, and the ability to travel throughout Ontario. A post-secondary education in social work, education, or a related field is an asset. A valid driver’s license is required.Position Details:Salary is: $60,000 annuallyBenefits: Participation in the OPTrust Select pension plan (3% matched contribution). Health and dental benefits.&nbsp;Typical weekly hours are Monday-Thursday 9 AM-5 PM. Flexible hours are available.&nbsp;Availability: Must be available to work Monday-Thursday 9 AM-5 PM with occasional overtime, travel, or evening commitments.Our Hiring Process&nbsp;Our hiring process typically includes three stages:&nbsp;<ul><li>First-round interview – We’ll share the questions with you in advance, so you have time to prepare.&nbsp;</li><li>Second-round interview – You’ll present examples of your past work and/or walk us through a scenario we’ll provide ahead of time.&nbsp;</li><li>Team meet-and-greet – A chance to connect with more of the FCO team to get a sense of culture and fit on both sides.&nbsp;</li></ul>FCO is committed to putting people at the centre of everything we do. We do not use AI to screen or review resumes of eligible candidates.&nbsp;To applyTo apply for this position, apply via the “Apply” button in this job posting. Applications will be accepted until October 12, 2025. Interviews will be conducted on a rolling basis as qualified candidates are received. Due to the anticipated volume of applications, only those selected for an interview will be contacted.Family Councils Ontario is committed to the principles of equality and diversity in the workplace. We welcome applications from Indigenous peoples, minority communities, immigrants, persons with disabilities, and the LGBTQ2S+ community. We will provide accommodation in all phases of the hiring process, up to the point of undue hardship, upon request.Thank you for your interest.&nbsp;

Indigenous and Cultural Homes Outreach Coordinator

The Redwood assists women and children to live and thrive free from abuse, homelessness, and poverty. Core services include a 35-bed emergency shelter, 24/7 access to counsellors through text, live chat and telephone crisis lines, employment initiatives to help survivors become economically self-sufficient, and anti-violence intervention and prevention counselling that Redwood caseworkers bring directly to survivors living in neighborhoods across the GTA.&nbsp;As an organization, we demonstrate our commitment to our mission by working from a client-centered, feminist, anti-racist and anti-oppression framework. We are committed to social change through learning, collaboration, and advocacy.&nbsp;Job Summary&nbsp;The HOYO Case Management Clinician will provide mental health care that is child or youth centered, and trauma informed and ensure the security and safety of the care environment.&nbsp;Areas of responsibility include conducting assessments to understand the emotional, psychological, and social needs of children and youth, trauma counselling and wellness (both in-person and group settings), project development, therapeutic program design, case management, children &amp; youth workshops with a focus on healing, violence prevention and the well-being and mental health of the shelters’ child and youth residents. They are also key players in developing intervention plans to address identified issues, such as behavioral problems, trauma, or family challengesDuties and ResponsibilitiesWellness and Therapeutic Counselling<ul><li>Conduct comprehensive assessments to evaluate mental health, emotional, and behavioral needs in collaboration with clients.</li><li>Responsible for providing therapeutic intervention services and programs to individuals and groups within The Redwood.</li><li>Counselling, case management, safety assessment and risk mitigation, delivery and evaluation, record keeping, development and delivery of one-on-one and group counselling plans with children and youth, survivors of gender-based violence.</li><li>Formulate accurate clinical diagnoses based on assessment findings.</li><li>Collaborate with interdisciplinary teams to gather relevant information.</li><li>Respond to and manage crisis situations promptly and effectively.</li><li>Implement crisis intervention techniques to ensure the safety and well-being of clients.</li><li>Coordinate with emergency services and support systems as needed.</li></ul>Project Development, Facilitation and Management<ul><li>Prepare project plans and budgets under the guidance of the Director. Program and Client Services, and the Executive Director.</li><li>Work effectively with project stakeholders to develop a deep understanding of issues, create strategies for change, and work alongside stakeholders to develop solutions.</li><li>Maintain awareness of best practices pertaining to program development and community-based, survivor-centred, culturally responsive wellness, training, and evaluation for children and youth programs.</li><li>Monitor program/project progress, ensuring that implementation is in harmony with the project/program specific plans, support evaluation, and report regularly on all activities.</li><li>Develop, coordinate and deliver training and education sessions, and provide consultative advice on gender-based violence needs of children and youth to a wide range of audiences.</li><li>Ensure all learning initiatives comply with The Redwood’s clinical, cultural, and ARAO competency framework as well as best practice and current standards of care, legislative regulations to ensure credible evidence-based workshops and other learning activities.</li><li>Develop and maintain materials for in-person learning activities.</li><li>Support clinical, cultural, and organizational change.</li><li>Participate in working groups and quality improvement initiatives led by external agencies that specifically address access to competent care for survivors of gender-based violence.</li></ul>Additional Duties<ul><li>Support the iDetermine digital helpline.</li><li>Maintain records and contribute to reports regarding the completion of planned activities and expenditures.</li><li>Produce and synthesize information to create high quality written materials in a variety of styles for websites, newsletters, data bases, media, etc.</li><li>Carry out other responsibilities as assigned by and agreed with the Director, Programs and Client Services and the Executive Director.</li></ul>General<ul><li>Work in accordance with a regulating professional body (e.g. Ontario College of Social Workers, College of Registered Psychotherapists of Ontario) with The Redwood Policies and The Redwood Case Management Practice Model.</li><li>Adhere to all policies, procedures, guidelines, routines, and requirements of The Redwood.</li><li>Abide by The Redwood’s Code of Conduct/HR Policies.</li><li>Punctually attend meetings and supervision. Fully participate in team discussions, sharing information and ideas.</li><li>Contribute to the building of a cohesive and motivated team that works in an environment that is flexible, adaptable, and open to continuous learning, unlearning and change.</li><li>Able and willing to work from a feminist and trauma-informed approach.</li><li>Understanding of Violence Against Women / Gender-Based Violence.</li><li>Able and willing to promote harm reduction practices and anti-oppression framework.</li><li>Maintain confidentiality of all the Redwood clients and organizational information.</li><li>Demonstrate excellent judgement and an ability to work independently.</li></ul>Working Conditions<ul><li>On-Site and Off-Site work requirements.</li><li>Must be available to work 5 days a week, including evenings and occasional weekends.&nbsp;</li></ul>Qualifications<ul><li>Master’s degree in psychology, social work, child development, or related profession.</li><li>The successful candidate must be registered in good standing in their professional college (if applicable - e.g. College of Social Workers or related).</li><li>Possess a current Basic Life Support - B.C.L.S. (CPR) certificate.</li><li>Two years of clinical experience; preferred experience with children &amp; youth</li></ul>Full-time (40 hours per week, onsite)Reports to:&nbsp;&nbsp;Director, Programs and Client ServicesClosing Date:&nbsp; August 25th, 2025Compensation:&nbsp;$75,000 + benefitsPlease send you CV and cover letter to:&nbsp;<a href="mailto:recruitment@theredwood.com" target="_blank">recruitment@theredwood.com</a>The Redwood is committed to the development of a staff and management team that reflects the diversity of the communities we serve. Applications from Indigenous Women, Women of Color, LGBTQ+ and Women with disabilities are strongly encouraged. The Redwood provides accommodations during all parts of the hiring process upon request to applicants with disabilities. If contacted, please advise of any accommodations required. Please note that as a congregate living setting, The Redwood Shelter requires all its workers to be fully vaccinated against Covid-19 Proof of full vaccination status will be required to be considered for the position.&nbsp; We thank everyone for their interest in this position; however, only candidates invited to interview will be contacted. As&nbsp;submissions are reviewed on a frequent basis, early submission is encouraged.&nbsp;

Healing our Young Ones (HOYO) Case Management Clinician

About Sojourn HouseSojourn House provides Emergency Shelter and Transitional Housing services to newly arrived refugees coming from all parts of the world. We provide a safe place and an inclusive environment to people who have had the refugee experience. We are dedicated to providing the best possible settlement services and programs that help residents transition and integrate into the community. &nbsp;With decades of experience and being one of the first refugee housing facilities in Toronto, we take pride in being a leading organization in refugee care.In support of its commitment to a healthy, safe, workplace and community it is recommended all staff have up-to-date vaccinations for COVID-19 with a vaccine approved for use in Canada.About the RoleAs the Outreach Social Worker, you provide outreach, and follow-up supports from a Housing First and trauma-informed framework. You ensure the successful transition and integration of refugees from the Shelter Program into the community, delivering services through an integrated anti-racism, access and equity framework.You deliver trauma-related services to exited clients and ensure coordinated case management with internal and external service providers. Your work includes supporting clients with legal, health, education, employment, income, and social needs.You assist clients facing challenges in their settlement process and use trained interpreters to ensure accessible services. Under Management direction, you also represent the organization in settlement networks and engage in community outreach and development in line with the agency’s code of conduct and ethics.What you'll do 1.Plan the program:Develop a work plan for counselling and outreach to exited clients. Identify service gaps through exit surveys and report findings to the Shelter Manager. Maintain a list of community resources and coordinate monthly Shelter information sessions&nbsp;2.Implement the Program:a ) Crisis Intervention and Counselling<ul><li>Provide crisis intervention and counselling supports complex issues such as mental health, addictions, trauma, gender violence, HIV/AIDS, and facilitate trauma assessments and treatment plans as required.</li><li>Case Management</li><li>Conduct intakes, make assessments, develop and monitor case plans; schedule appointments for exited clients; facilitate external case coordination; and conduct community mapping and escort clients to local resources</li><li>Moves</li><li>Ensure moves comply with policy, provide exiting residents with an individualized exit package of community resources, and complete change of address forms for services such as Legal Aid, IRCC, OW, and ODSP.</li></ul>b ) Home Visits<ul><li>Conduct in-person meetings with exited clients to provide support, mediate crises, apply conflict resolution in housing-related issues, and advocate for income security and housing benefits, documenting all visits appropriately.</li></ul>c ) Health/Mental Health<ul><li>Maintain up-to-date resource lists of health centers, clinics, hospitals, and refugee-supportive professionals and organizations from various ethno-racial communities.</li></ul>d )Legal<ul><li>Assist exited clients with documents such as work permits, health cards, SIN, PR and citizenship applications; support legal processes after failed hearings in consultation with Settlement Counsellors; and coordinate annual Income Tax clinics.</li></ul>3. Administers the program<ul><li>Maintain confidential client files, appointment logs, and accurate case documentation; ensure timely funder reports, service statistics, program expense records, and updated community service contacts</li></ul>4. Control the Program<ul><li>Complete funder reports on time, communicate program risks to management, and report unresolved client complaints to the Shelter Manager.</li></ul>5. Community Relations, Housing Program and Outreach<ul><li>Build partnerships with community groups and landlords; participate in research, public speaking, and community events on settlement issues; liaise with services to support housing; and represent the organization in networks and coalitions.</li></ul>6. Social Justice and Anti Racism, Access and Equity<ul><li>Keep abreast with social justice issues especially as they affect refugees to ensure the advancement of their issues from an anti-racism, access and equity framework both in the internal and external community of the organization.</li></ul>7.General<ul><li>Comply with agency policies, Code of Conduct, and health and safety; collaborate with Shelter teams; attend meetings and training; mentor students and volunteers; and assist with other duties as required</li></ul>Education<ul><li>Minimum Bachelor of Social Work</li><li>Proof of current Social Work registration in Ontario College of Social Workers and Social Service Workers (OCSWSSW)</li><li>Proof of relevant certificate training from a recognized institution around trauma counseling, addictions, and mental health related to refugees.</li></ul>Knowledge, Skills and Competencies<ul><li>Knowledge of exited client groups, including families, adults, and separated youth, and population-specific supports</li><li>Working knowledge of IRPA, Mental Health Act, TPA, Ontario Works, ODSP, and housing benefit procedures.</li><li>Knowledge of housing related issues including Landlord-Tenant legislation and legal processes.</li><li>Knowledge of refugee law, refugee determination process, settlement, and related population issues such as torture, sexual assault, violence against women, homophobia, war crisis</li><li>Competency in therapeutic methods and knowledge of case coordination and case management application.</li><li>Knowledge and ability to apply an integrated anti-oppression framework to community development and systemic legal advocacy</li><li>Knowledge of community networks and resources for refugees</li><li>Strong issue management and conflict resolution skills.</li><li>Demonstrated ability to understand and uphold ethical behavior that is consistent with organizational values and work ethics.</li><li>Proven ability to build and maintain positive working relationships with internal teams and external partners.</li><li>Skilled in anticipating, understanding, and responding to client needs through effective case management</li></ul>Experience<ul><li>Three to five years of progressive experience as a social worker in a diverse client environment</li><li>Experience in Housing Help an asset.</li></ul>Working Conditions:<ul><li>This role is primarily office-based, with about 30% of time spent in the community providing support to exited clients in their community.</li></ul>OtherHours:&nbsp; 37.5 hours/week Monday to FridayHours:&nbsp; &nbsp;10:30am – 6pmThis posting expires on August 22nd 2025. Applications will be reviewed on a rolling basis. &nbsp;Only candidates selected for an interview will be contacted. Please submit a cover letter with resume. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted throughout the hiring process.&nbsp; Interview candidates are required to provide their accommodation needs at least three business days before the assessment date.&nbsp; Sojourn House is committed to employment equity and encourages applicants from all equity seeking groups.

Sojourn House

Outreach Social Worker

About Sojourn HouseSojourn House provides Emergency Shelter and Transitional Housing services to newly arrived refugees coming from all parts of the world. We provide a safe place and an inclusive environment to people who have had the refugee experience. We are dedicated to providing the best possible settlement services and programs that help residents transition and integrate into the community. &nbsp;With decades of experience and being one of the first refugee housing facilities in Toronto, we take pride in being a leading organization in refugee care.In support of its commitment to a healthy, safe, workplace and community it is recommended all staff have up-to-date vaccinations for COVID-19 with a vaccine approved for use in Canada.About the RoleReporting to the Manager, Transitional Housing and Skills for Life Programs at 101 Ontario Street, the Child and Family Settlement Counsellor is responsible for the provision of settlement focused case management focused services to refugee families, singles and couples, from an integrated anti-racism, access and equity framework in the Transitional Housing Program.The position ensures effective intervention and case management of the issues of refugee residents in the Transitional Housing Program in compliance with all legislative requirements, including but not limited to the Refugee Protections and Child and Family Services Act.You will integrate the use of trained Interpreters to provide programs and services to all residents as required ensuring the client’s right to services in their first language as per agency policy.The Child and Family Settlement Counsellor ensures coordinated case management with various programs in the internal and external community of Sojourn House.The Child and Family Settlement Counsellor works in coordination with the Child and Family Social Worker and the Manager of Skills for Life and Transitional Housing Programs to build a comprehensive program and support services for refugee child and family clients during their residency in the Transitional Housing Program.In support of its commitment to a healthy, safe, workplace and community it is recommended all staff have up-to-date vaccinations for COVID-19 with a vaccine approved for use in Canada.&nbsp;What you'll do1.Plan the Program<ul><li>Develop a work plan with the Child and Family Social Worker to deliver settlement counselling, life skills, orientation, mentoring, and outreach supports that promote self-determination, independence, and focus on education or employment. Identify service gaps and share them with the Manager of Skills for Life and Transitional Housing Programs to inform new initiatives.</li><li>Participate in networks, coalitions, meetings, and partnerships to promote the organization, address refugee claimant issues across all age groups, and contribute to program evaluation.</li></ul>2.Implement the Program<ul><li>Implement individual and group settlement counselling, comprehensive life skills, the settlement orientation program, mentoring partnerships, and outreach supports for child and family refugee claimants in the Transitional Housing Program, promoting self-determination and independence with a focus on education enhancement or employment training.</li><li>Coordinate service delivery with the Child and Family Social Worker, the Manager of Skills for Life and Transitional Housing Programs, and internal and external partners, applying an integrated anti-racism, access, and equity framework.</li><li>Identify service gaps and use trained Interpreters to ensure clients’ right to services in their first language, in accordance with agency policy</li><li>3.Program Administration</li><li>Maintain client files, complete all case management forms, and ensure documentation meets legal standards with updated notes, following organizational confidentiality and anonymity policies.</li><li>Maintain accurate records for program expenses in accordance with organizational financial policies, including petty cash, program expenses, and tokens.</li><li>Maintain up-to-date resources for refugees and refugee claimants such as TTC maps, lawyer lists, physicians, and community legal clinics.</li><li>Maintain service statistics and complete report writing as required.</li></ul>4.Program Control and Risk Management<ul><li>Complete case file notes and reports in a timely manner, ensuring they are current and up to date.</li><li>Communicate any risks in programming activities and all complaints to the Manager of Skills for Life and Transitional Housing Programs for investigation, with the Executive Director investigating complaints involving the Human Rights Code.</li><li>Write incident and serious occurrence reports and issue verbal warnings as an educational and deterrent measure for non-compliance with the Terms and Conditions of the Transitional Housing contract, in consultation with management and in compliance with agency policies and procedures.</li><li>5.Community Relations/Advocacy/Education and Outreach&nbsp; Maintain positive partnerships with community groups, organizations, schools, hospitals/clinics, childcare facilities, the court system, and other resources to support the goals of the Transitional Housing Program.</li><li>Represent the organization at community activities, networks, and coalitions on refugee settlement issues to enhance its profile.</li></ul>6.Social Justice and Anti-Racism, Access and Equity<ul><li>Keep abreast with social justice issues especially as they affect youth, families, refugees and refugee claimants and ensure the advancement of their issues from an anti-racism, access and equity framework both in the internal and external community of the organization</li></ul>7. General<ul><li>Comply with all agency policies, procedures, the Code of Conduct, and ethics at all times, including when representing the agency with external stakeholders.</li><li>Work collaboratively with shelter and transitional housing staff, attend required meetings and training sessions, meet with funders as needed, and assist with other duties as required.</li></ul>What You’ll Need<ul><li>Minimum 2-year College Diploma in Social Service Worker or Community Service Worker required</li><li>Proof of relevant training or course work from a recognized institution in the area of trauma informed counselling</li><li>Three (3) or more years of progressive experience in settlement child, youth and family services</li><li>Working knowledge of IRPA, Mental Health Act, Ontario Works, Landlord/Tenant Act, RGI, Child and Family Services Act, and related procedures.</li><li>Knowledge of refugee law, refugee determination process, settlement issues, and refugee client groups including children, single adults, and families who have experienced trauma requiring high maintenance and supports.</li><li>Knowledge of stages of child development.</li><li>Applied knowledge of individual, group, and crisis counselling skills, including couple and family counselling, crisis intervention, case management, and case coordination.</li><li>Knowledge of and ability to apply an integrated anti-racism, access, and equity framework to community development and systemic legal advocacy</li></ul>Working conditions<ul><li>Usually works in an office environment, but the mission of the organization may sometimes take the Child and Family Settlement Counselor to non-standard workplaces.</li><li>Work a standard work week of 37.5 hours; Monday to Friday 10am – 5.30pm with occasional evenings to facilitate programming and client availability. May from time to time work additional hours to accommodate client needs, meetings and representing the agency at public events.</li></ul>This posting expires on August 27th 2025. Applications will be reviewed on a rolling basis. &nbsp;Only candidates selected for an interview will be contacted. Please submit a cover letter with resume. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, a request for accommodation will be accepted throughout the hiring process.&nbsp; Interview candidates are required to provide their accommodation needs at least three business days before the assessment date.&nbsp; Sojourn House is committed to employment equity and encourages applicants from all equity seeking groups.

Child and Family Settlement Counsellor

Job description:Client and Family-Centered Care is at the heart of everything we do at Lumacare. We believe that Person and Family-Centered Care is based on a philosophy of care, treatment, and support that empowers clients to be active and knowledgeable partners in their health care. Whether you join Lumacare in a client-facing role, in leadership, or in a support position, each team member must be passionate about promoting and protecting Person and Family-Centered Care.The Client Care Support Specialist will be responsible for providing ongoing case management and support to clients/caregivers of Assisted Living Services (ALS), Enhanced Assisted Living Services (EALS), Community Support Services (CSS), and Adult Day Program (ADP). Complete the assessment and care planning for each client on assigned caseload. Screen for social determinants of health and coordinating interventions, promoting equity and culturally safe practices. Assist with scheduling and planning of support services, as well as connecting clients to external resources, as appropriate. Collaborate with healthcare and community partners and represents the agency externally at planning meetings. Support the delivery of safe and effective services which meet client care needs, agency contractual and quality improvement obligations as per the Accreditation Canada standards.Care Navigation Highlights:Client and Family-Centered Care Delivery<ul><li>Review client referrals and assess eligibility based on program criteria.</li><li>Conduct comprehensive onboarding assessments and ensure client needs are met.</li><li>Screen for social determinants of health and coordinate interventions to address identified needs.</li><li>Provide on-going case management to clients/caregivers.</li><li>Foster a supportive relationship with clients and caregivers, empowering them to take an active role in care.</li></ul>Quality Improvement &amp; Safety<ul><li>Complete InterRAI CHA assessments upon admission and annually.</li><li>Conduct care coordination every six months or as required.</li><li>Adjust care plans based on feedback and data to ensure optimal support.</li><li>Contribute to quality improvement efforts by sharing client feedback, identifying service gaps, and proposing solutions.</li></ul>Collaboration &amp; Communication<ul><li>Maintain accurate and timely documentation to support service delivery.</li><li>Collaborate with Service Coordinators to ensure the appropriate scheduling of personal support services.</li><li>Assist clients in connecting to external resources.</li><li>Promote a collaborative work environment and support team-building activities.</li></ul>Outreach &amp; Partnership<ul><li>Conduct outreach to engage clients and connect them with relevant programs and services.</li><li>Promote equity and culturally safe practices in all client interactions, especially with marginalized populations.</li></ul>Administration and Other Tasks<ul><li>Participate in internal and external committees/meetings and training sessions.</li><li>Observe and enforce safety, quality, and environmental standards.</li><li>Provide after-hours support as needed, and travel between client sites, meetings, and outreach events.</li></ul>Position Requirements:<ul><li>A background in the health care field, preferably within the Community Support Sector, is required.</li><li>At least two years of relevant experience, including one year of case management, or equivalent experience is needed.</li><li>Education in Social Service Work (SSW), Social Work (SW), Psychology, or Sociology is preferred. Familiarity with the Community Support Services (CSS) sector and related agencies is an asset.</li><li>Have experience working with the frail and elderly population, and knowledge of community resources including funding sources.</li><li>Proven ability to manage cases, including client assessment, service coordination, care planning, implementation, and ongoing evaluation.</li><li>Understand in-home health care issues, and familiarity with the Assisted Living Services for High Risk Seniors Policy.</li><li>Have excellent computer skills with proficiency in MS Word, Outlook and Power Point; knowledge of RAI-CHA is an asset.</li><li>Must have own vehicle for work-related travel.</li><li>Valid Vulnerable Police Record check completed within last 12 months.</li><li>Current CPR/First Aid Certification.</li><li>Fluency in other language(s) is an asset.</li><li>Mandatory COVID-19 vaccination required.</li></ul>Does this sound like what you’ve been looking for? Apply today!Lumacare is a fully accredited agency committed to equity in employment. Our goal is a diverse and inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, visible minorities, and persons with disabilities, aboriginal persons and people who identify themselves as 2SLGBTQI+. We seek to attract and retain individuals who will work together to create and sustain a vibrant, healthy, safe and caring community.Notice to Candidates – you will be contacted if you are selected for an interview. In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), Lumacare will provide accommodation, accessible formats, and communication supports for the interview upon request.

Lumacare

Client Care Support Specialist

​DATE: August 12, 2025​LOCATION:&nbsp;&nbsp;Toronto, ON – ASH, McEwan Case Management&nbsp;&nbsp;&nbsp;&nbsp; &nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; COMPENSATION: $55,239 - $67,560 annually proratedLOFT Community Services is a unique and dynamic charitable organization that supports people living with complex issues such as mental and physical health challenges, substance use challenges, poverty and homelessness. Serving 19,633 annually and providing 1,861 units of supportive housing last year, LOFT is one of Ontario’s largest mental health service providers of its kind. LOFT is also recognized as a Nonprofit Employer of Choice™ Award (NEOC) recipient. To help fulfill its mission, LOFT is hiring a Full-Time Permanent&nbsp;Case Manager. Job Summary&nbsp; As a Case Manager you will work to coordinate a support network for clients living with mental health challenges, substance use issues, physical health issues, homelessness, and risks of housing loss. The position attempts to empower the client, thereby increasing their independence, dignity and self-respect. Direct support will be provided to clients in service navigation and advocacy, linkages to physical and mental health care, goal setting, crisis intervention, and housing and shelter access.&nbsp; The Addictions Supportive Housing (ASH) team provides Case Management for adults 16 or older living with HIV or AIDS who face barriers related to substance use and mental health in the Toronto core. The position supports health care and system navigation, ensuring inclusiveness of 2SLGBTQ+ and BIPOC communities, with the goal of community re-integration and personal empowerment.&nbsp; What You Will Do<ul><li>Develop a plan of support and recovery which includes identifying priorities and goals, in conjunction with client, other professionals, areas identified through initial intake and OCANs;</li><li>Provide case management to clients identifying with barriers related to substance use, mental health, physical health, housing and shelter access, immigration, and other intersecting barriers</li><li>Promote the personal empowerment of each individual through coaching, mentoring, support and follow-up in the development of life skills, including maintaining housing, setting and attending appointments, navigating services, and managing activities of daily living;</li><li>Establish and co-ordinate a support network of social, family, medical, psychiatric and other community links. Develop a coordinated care plan as appropriate;</li><li>Provide crisis intervention and assist in the development of safe plans with clients;</li><li>Mediate issues or conflicts between clients and other individuals that negatively impact clients, striving to teach conflict resolution skills to promote community inclusion and safety;</li><li>Participate in planning, organizing, promoting and conducting events for the clients in an effort to address their social needs and prevent isolation;</li><li>Participate in the administration of the program by completing and maintaining the required records, assessments or statistics such as client files in accordance with established procedures;</li><li>Participate as a team member in program delivery by providing support and consultation to colleagues, identifying gaps in service and recommending solutions, participating in meetings, planning and evaluation initiatives, committees, events and activities; orienting new staff, students or volunteers; providing other related assistance as required.</li></ul> What You Bring:&nbsp; Must Haves<ul><li>An excellent understanding of harm reduction, and psychosocial rehabilitation principles as acquired through a relevant degree/diploma in human services</li><li>Demonstrated professional experience using harm reduction principles and strategies to support clients who use substances to develop and achieve goals, develop safe plans, and maintain housing as part of their case management plan.</li><li>Computer literacy sufficient to produce and maintain files, records or statistical information</li><li>Good intake assessment, crisis intervention, advocacy and problem-solving skills</li><li>Good analytical, time management and organizational skills to maintain consistency in client support</li><li>Understanding of anti-oppressive principles and trauma-informed care</li><li>An understanding of the therapeutic relationship with an ability to negotiate with clients on goals and priorities</li><li>Strong skills in working within formal partnerships, including maintaining timely and thorough communication, collaborative problem-solving, and maintaining strong inter-agency relationships</li><li>Excellent interpersonal, relationship-building, communication and counselling skills</li><li>At least three years of experience supporting individuals in 2SLGBTQ+ communities with demonstrated skill in working with trans, non-binary and gender fluid individuals, including knowledge of relevant community services</li><li>At least three years of experience working with individuals living with HIV/AIDS who have experienced homelessness and mental health and/or substance use barriers</li></ul>What We Offer:<ul><li>A comprehensive compensation and benefits package, including medical, dental, vision, life insurance, and long-term disability</li><li>Defined Benefits Pensions Plan</li><li>24/7 Employee Assistance Program</li><li>E-learning program available all year round</li><li>Starting vacation time above minimum standard,</li><li>Additional paid personal and paid sick days</li><li>Professional development budget available to help you nurture and shape your career</li><li>Corporate Gym membership rate with GoodLife Fitness</li><li>Access to Perkopolis, a comprehensive corporate discount program</li><li>Access to unlimited DEI trainings through partnership Canadian Centre for Diversity and Inclusion</li><li>Tuition reimbursement program</li><li>Maternity-leave and Parental leave top up program</li></ul>Our Commitment to Diversity and Inclusion&nbsp; LOFT Community Services is a values-driven organization with a deep belief that each person has the ability to grow and change. We value compassion, collaboration, and community delivered with dignity, innovation, and excellence. LOFT’s vision is that together, we can all live successfully in our community. Our client population reflects Ontario’s diverse community and it is LOFT’s goal to build a workforce who also reflects that diversity. LOFT believes there are many ways to develop skills and build experience and expertise. So even if you don’t “tick all the boxes” but think you’d thrive in this role, you are encouraged to apply.&nbsp; Note: A satisfactory vulnerable sector check (VSC) is also required.&nbsp; CLOSING DATE: August 26, 2025​

LOFT Community Services

Case Manager_FT-Perm

At The Canadian Training Institute, we assist individuals to recognize their strengths, achieve their goals and improve their lives. CTI promotes positive change for vulnerable individuals and adults with various challenges. We are dedicated to delivering innovative and evidence-informed services and developing creative partnerships that enhance lives and communities. The incumbent for this position will have a Bachelor of Social Work Degree or equivalent from an accredited university and demonstrated experience in delivering needs-based, culturally grounded and trauma informed supports for justice involved individuals. A Master of Social Work is preferred. The ideal candidate will have a minimum of 2 years experience working with justice involved individuals. They will have lived or learned experiences interacting with vulnerable individuals, a strong knowledge of the criminal justice system, familiarity with community-based and criminal justice’s services in the GTA and specialized knowledge of the challenges that overrepresented and marginalized populations, including Black, Indigenous and racialized individuals experience in the justice system.&nbsp;&nbsp; The incumbent will have excellent conflict resolution skills, case management and facilitation skills. Expertise in Cognitive Behavioural Interventions, Motivational Interviewing and Stages of Change and identification of criminogenic factors as they relate to developing individual intervention plans is essential. The focus of work for this position will include responsibility for the development of individual participant goals and plans geared to personal development and opportunities for positive change for program participants. You will also be expected to coach/mentor and provide participants with relevant and evidence-based service interventions to promote assets, competency, and resiliency. You will assume service coordination functions while acting as an advocate and providing information and referrals to program participants. Mentoring and counselling program participants to encourage social inclusion and engaging these program participants to identify issues, needs, goals, aspirations, skills, abilities, and services needed, as well as barriers to accessing these services, is critical. To carry out brokerage/advocacy/resourcing functions that ensure participants have access to programs, services and opportunities needed for healthy development by building and maintaining relationships with internal and external stakeholders and to demonstrate appropriate behaviours consistent with CTI’s Mission, Vision, and Values. The program is designed to address criminogenic risk factors, improve pro-social attitudes and beliefs, address anti-social thinking, develop skills to foster pro-social change and help build intervention and relapse prevention strategies for the individuals. The Program Facilitator will liaise with a variety of community resources and personnel within the criminal justice system, referral sources and community agencies in facilitating achievement of client goals. MAJOR DUTIES The Incumbent for this position will be responsible for the following:<ol><li>Intake and Assessment Interviews, including Individual Planning and Case Management</li><li>Maintaining case recording on client interactions as appropriate and as per agency guidelines, leading to overall assessment of client performance and impact of service</li><li>Provide regular progress reports on program participants</li><li>Maintain and provide data activity and outcome/impact reports</li><li>Developing and maintaining a broad base of diverse partnerships, including community partners to assist clients with such issues as housing, income, etc.</li><li>Active participation and contribution to the Client Programs Team and its members</li><li>Representation of CTI at various community forums/conferences/committees tasked with assessing and responding to community matters involving our client population</li><li>Ensuring accuracy, confidentiality and safekeeping of agency records</li><li>Participating constructively in the supervision process and exercising due diligence with respect to self-care and accountability for practice</li><li>Assigned Other Duties in Accomplishing Goals of the Program</li></ol>A valid Ontario driver’s license with access to a reliable vehicle for travel is required.&nbsp; A VSS form must be provided. The salary range for this position is $55,000 - $60,000 per annum. CTI Canadian Training Institute The Canadian Training Institute is strongly committed to the principles of equal opportunity and non-discrimination. We encourage people from frequently underrepresented and marginalized communities to apply. We thank all applicants; however, only those selected for an interview will be contacted. If contacted for an employment opportunity, please advise if you require accommodation.All interested candidates please submit your Cover Letter and Résumé to: <a href="mailto:programs@cantraining.org" target="_blank">programs@cantraining.org</a> by August 29th, 2025, at 5:00 PM.&nbsp; &nbsp;

23 Case Management Full Time Jobs