Wellbeing Manager

About Us:

The Student Association at BCIT is a leading non-profit student-led organization committed to enhancing student life through advocacy and providing student-centered, responsive and pro-active services. Considered one of the leading student associations in the province, we live our mission and are student-focused in all that we do. Students lead our organization and govern the affairs of the BCITSA. Our Board of Directors is composed of 12 elected Student Executives and Student Councilors from each of the different Schools at BCIT.

BCITSA is committed to fostering a safe, inclusive, and equitable workplace culture that supports and promotes equity, respect, and accountability among employees and BCIT students. We strive to cultivate a community that recognizes equity and diversity as fundamental to achieving inclusive excellence in all our programs and services. The following values encompass how BCITSA upholds our vision and mission, and guide how we provide our services:

• We recognize the talent and unique perspectives, including seen and unseen qualities, our employees bring to our culture.
• We expect our workplace culture to be one that is inclusive, respectful, fair, and safe for the diverse people within our organization to be their most authentic selves.
• We advocate for flexibility, adaptability, and creative solutions to best meet the needs of our employees.
• We foster a workplace where clear communication, transparency, and accountability are prioritized.

Why Work With Us:

• Robust extended health, dental and life policies with a 50% co-pay in year one and full employer payment after completion of year one
• An Employee and Family Assistance program for you and your dependents
• Matching Pension Plan contributions of 6% after one year of service
• Free access to BCIT Flexible Learning Courses
• Generous vacation and leave options: 3 weeks to start plus paid time off during December closure
• 12 paid statutory holidays a year
• Free coffee and tea, and discounts at BCITSA food and retail locations
• Free access to BCIT fitness facility
• Flexible, fun team environment
• Everyone works towards enhancing student life

The Opportunity

The Wellbeing Manager is responsible for the overall success of the Wellbeing Department. They guide a high-impact team that delivers food security initiatives, provides one-on-one resource support, and organizes events focused on proactively addressing student wellbeing across BCIT campuses. Working from an inclusive lens, the Wellbeing Manager drives BCITSA’s equity, diversity and inclusion values and incorporates these values into their work, their team’s work and professional relationships. This position is also responsible for driving usage of the Student Health Insurance Plan.

What You Will Do:

STUDENT WELLBEING

• Provide leadership to the Student Wellbeing team through effective program management and financial management
• Work with the Director of Student Services to create an annual operating plan, and provide regular updates on the progress towards goals and milestones
• Work with the Director of Student Services to manage the department budget and monitor expenses and fundraising revenues
• Develop, implement and evaluate strategic student-focused wellbeing programs including but not limited to peer support programs, speaker series, workshops
• Evaluate the effectiveness of programs and services through data driven analysis
• Implement data gathering strategies to assess and monitor student demand for current and future services and ensure student voices are incorporated into program planning by applying insights from feedback
• Apply inclusive practices to ensure services are accessible and equitable for all students
• Ensure the Wellbeing team integrates and maintains a trauma-informed approach in all aspects of their work
• Collaborate with the Marketing and Events departments to engage students with services
• Champion student mental health resources at BCIT and participate in the development of related policies and procedures
• Manage the Wellbeing case management process together with the team, ensuring timely and organized service delivery, as well as the maintenance of thorough and accurate case notes

FOOD SECURITY

• Oversee and guide the BCITSA Food Support Hub and Food Pantry programs and ensure operational efficiencies and effectiveness
• Ensure Standard Operating Procedures are up-to-date and effectively followed
• Ensure staff and volunteers have required training and certifications
• Generate financial and in-kind donations for the BCITSA Food Pantry and lead customer service and stewardship for donor and fundraising projects
• Support the team in the management of the student volunteer program

PARTNERSHIP DEVELOPMENT

• Working in conjunction with the Director of Student Services, develop relationships with potential partners, community groups, and sponsors
• With the support of the Marketing and Communications team, maintain existing relationships by creating impact reports, acknowledgement letters, recognition letters, and presentations
• Create an annual grant calendar and apply for funding support to grow BCITSA Wellbeing initiatives

STUDENT HEALTH INSURANCE PLAN

• Educate students and drive usage of the plan by working together with the health insurance provider team and their onsite employees to develop and execute creative promotional strategies
• Work closely with the Marketing & Communications department, other internal stakeholders as required, and the health insurance provider marketing team to develop effective promotional materials and strategies for the plan
• Ensure relevant BCIT departments are aware of the plan and conduct information sessions for BCIT departments such as Student Success, Rec Services, Student Health Services, Counseling, and front-line employees as necessary, and at minimum on an annual basis
• Track and report above promotional activities

PEOPLE MANAGEMENT

• Manage and oversee all People Resource related aspects for the Wellbeing team and volunteers
• Responsible for the hiring, performance management, including discipline, and termination of department’s colleagues and volunteers
• Provide leadership to our Wellbeing team with effective communication, clear expectations, and fairness
• Oversee work relationships with and between colleagues, and address issues in a collaborative manner
• Provide orientation and coaching for new colleagues, and professional development and training opportunities
• Develop performance objectives and deliver colleague reviews
• Schedule colleagues, verify, authorize, and submit hours for payroll
• Conduct regular colleague meetings
• Manage incident and accident reporting and collaborate with the People & Culture team as needed

About You:

You are a collaborative, student-focused leader who thrives on building strong, high-impact teams. With experience in student services, non-profit, or health promotion, you bring both strategic vision and hands-on energy to support student wellbeing programs, including food security initiatives. You excel at working across teams and with partners, communicating clearly, and inspiring others through your leadership. Equity, diversity, and inclusion guide how you coach your team, design programs, and engage with students. You thrive in fast-paced, collaborative environments where your creativity, empathy, and insight make a tangible difference.

EDUCATION & EXPERIENCE

• University degree in a relevant field such as psychology, health promotion, social work
• Skilled in team management, operational planning, financial oversight, and internal communications
• 5–7 years management experience in a similar or related field such as student services, non-profit or health promotion
• Experienced working in a fast-paced student-focused environment
• Grant writing and fundraising experience
• Prior experience manager food security programs

KNOWELDGE & ABILITIES

• Understanding of student development theory, post-secondary student wellness needs and best practices
• Working knowledge of sponsorship and fundraising strategies
• Strong presentation and public speaking skills
• Knowledge of Food Security within a post-secondary context
• Able to lift up to 11kg (25lbs), stand, carry, bend, crouch

REQUIREMENTS

• Valid BC drivers license
• Food Safe Certificate
• Local travel to BCIT specialty campuses and community partner locations required

Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can enjoy a successful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and any other protected characteristic. Requests for accommodation due to a disability or any other protected characteristic can be made at any stage of the recruitment process and during employment by contacting our People & Culture Team.

BCITSA respectfully acknowledges that the land on which BCIT’s main campuses are located is the traditional and unceded territory of the Coast Salish peoples, specifically the shared traditional territories of the Səl ̓ ílwətaʔ/Selilwitulh (Tsleil-Waututh), Sḵwx̱wú7mesh Úxwumixw (Squamish), and xʷ məθkʷəyə̓ m (Musqueam) First Nations