Volunteer Lead Facilitator Coordinator

Volunteer Lead Facilitator Coordinator – Position Description

Position Summary

The Volunteer Lead Facilitator Coordinator leads the facilitator team and helps ensure peer-support groups are safe, consistent, and well organized. The role combines volunteer coordination, training support, facilitator interviews, protocol review, and occasional group facilitation.

Time Commitment

• Approximately 1–5 hours per week, depending on interviews, training, meetings, and peer-support group activity.
• A minimum six-month commitment is preferred; an ongoing commitment is ideal.
• Some evening availability may be required.

Key Responsibilities

• Interview prospective facilitators using the approved interview process.
• Assess each facilitator’s readiness and level of onboarding support.
• Host facilitator introduction and onboarding sessions.
• Coordinate and support facilitator training, including SMART Recovery requirements.
• Review training materials and protocols and recommend updates when needed.
• Maintain regular communication with facilitators and address routine questions or concerns.
• Coordinate directly with the administrative assistant and other Lead Facilitation Team members.
• Facilitate peer-support groups when available.
• Support implementation of the primary-facilitator and backup crisis-facilitator structure.
• Escalate safety, legal, clinical, or policy matters that require leadership or expert review.

What Success Looks Like

• The facilitator team completes routine work and makes day-to-day operational decisions independently.
• The Director of Operations does not need to train new volunteers, coordinate routine tasks, relay messages between team members, or approve ordinary decisions.
• Facilitators communicate directly with the coordinator and with one another to solve problems and complete work.
• New facilitators are interviewed, trained, assessed, and supported through a clear and consistent process.
• Training materials and protocols remain current, understandable, and consistently followed.
• Facilitator concerns are addressed promptly, with only significant safety or policy issues escalated.
• Roles, deadlines, and next steps are clear, documented, and followed through.
• Peer-support groups have dependable facilitator coverage and are delivered safely and consistently.
• The team remains functional during absences because knowledge and responsibilities are shared and documented.
• The coordinator builds trust, accountability, and a supportive team culture without micromanaging.

Preferred Qualifications

• Experience facilitating peer-support, health-education, community, or volunteer programs.
• Experience training, supervising, scheduling, or coordinating volunteers.
• Mental-health organization or crisis-support experience is strongly valued.
• Strong communication, organization, judgment, and follow-through.
• Ability to maintain confidentiality and professional boundaries.
• Familiarity with suicide-prevention training, ASIST, or SMART Recovery is an asset.
• Willingness to complete role-specific training and follow Bros Before Lows protocols.

Training and Support

• Orientation to Bros Before Lows’ facilitator processes, training materials, and crisis protocols.
• SMART Recovery training or familiarization as required.
• ASIST may be supported for the coordinator as part of advanced crisis-prevention preparation.
• Administrative support will be available for approved backend and documentation tasks.
• Mental-health expert and leadership guidance will remain available for matters outside the coordinator’s authority.