Volunteer Client Relations Manager

Description

Experienced newcomer professionals are highly encouraged to apply.

Time Commitment: 6-8 hours/week (remote)

About Foodeliver:

Foodeliver is a community-based nonprofit that rescues surplus food from local businesses and delivers it directly to newcomer and low-income families across Ottawa. We started Foodeliver after recognizing that shame and loss of dignity are major barriers preventing many families from accessing food support.

Our mission is to provide a more dignified and accessible alternative by delivering nutritious and culturally appropriate food directly to families in a respectful and discreet way. Through reducing food waste and supporting vulnerable households, we aim to ensure that kindness, dignity, and care reach every doorstep.

Role Overview:

We’re looking for a compassionate, organized, and people-oriented volunteer to join our team as a Volunteer Client Relations Manager.

You will oversee Foodeliver’s Client Relations Coordinators and help ensure newcomer and low-income families receive timely, respectful, and reliable communication throughout the food delivery process. You will support the coordinators, help resolve more complex issues, and ensure client communication is handled consistently across the team.

Volunteers who speak Arabic, Farsi, or other languages are especially encouraged to apply, as you’ll be supporting families from diverse cultural and linguistic backgrounds.

Key Responsibilities:

• Oversee and support the Client Relations Coordinator team
• Ensure client communication and delivery scheduling are handled effectively
• Support coordinators with challenging client or scheduling issues
• Coordinate with volunteer drivers and other Foodeliver team members
• Monitor follow-ups and help ensure client concerns are addressed
• Help improve client communication processes and overall client experience

Qualifications:

• Strong communication skills in English and Arabic
• French, Farsi, or other language skills are a strong asset
• Compassionate, patient, and comfortable working with diverse communities
• Organized, dependable, and strong with follow-up
• Comfortable supporting and coordinating a team of volunteers
• Experience in client relations, customer service, community work, or volunteer coordination is an asset
• Newcomer professionals are highly encouraged to apply
• Passion for supporting newcomer and low-income families

How will this opportunity benefit the volunteer?

The volunteer will gain hands-on experience in client relations, team coordination, and nonprofit leadership. They will strengthen their communication, problem-solving, and volunteer management skills while supporting a team that serves newcomer and low-income families. This role is ideal for individuals interested in nonprofit management, community services, client relations, or community engagement.

How will the organization benefit?

Strong client relations are essential to Foodeliver’s mission. This volunteer will help lead and support the Client Relations Coordinator team, ensuring consistent communication with newcomer and low-income families and smooth coordination of food deliveries. Their contribution will strengthen team coordination, improve the client experience, and help Foodeliver serve more families effectively.