Training and Design Specialist

This posting is for an existing vacancy. We are recruiting for one full-time permanent position and one full-time one (1) year term contract.

AI is not used in the recruitment process.

Help Build a Canada Without Homelessness

At the Canadian Alliance to End Homelessness (CAEH), we believe homelessness is solvable. We work alongside communities, governments, frontline organizations, and people with lived expertise to help build housing-focused systems that measurably reduce homelessness across Canada.

CAEH is evolving. We are a modern social impact organization that combines systems change, advisory services, data, policy, learning, coaching, and innovation to create lasting impact at scale.

We are looking for people who are:

• Outcomes-focused
• Collaborative and adaptable
• Energized by meaningful work
• Comfortable navigating complexity and change
• Curious, thoughtful, and action-oriented
• Motivated by building better systems and stronger communities

If that sounds like you, we would love to hear from you.

The Opportunity

As our next Training and Design Specialist, you will play an important role in helping CAEH strengthen communities, scale impact, and accelerate progress toward ending homelessness in Canada.

The Training and Design Specialist translates CAEH’s Strategy and Model for Ending Homelessness to support the day-to-day work of content development and design, including building curricula, tools, and LMS courses, conducting environmental scans and consultations to inform content, and mobilizing knowledge through CAEH's Community of Practice calls, newsletters, and Change Package resources. Beyond content, this role supports the Training and Design Lead in developing content for CAEH's Learning Sessions and other training events, and in tracking training participation and revenue data to support CAEH's growing training service offering.

This role is ideal for someone who enjoys meaningful work, strong collaboration, and solving complex challenges in a fast-moving environment. You will have the opportunity to influence projects, improve systems, contribute to organizational growth, and help shape the future of CAEH as we continue to evolve.

What You’ll Do

Content Development & Design

• Support the design, development, and continuous improvement of training curricula, courses, tools, and resources that build capacity to implement the Model for Ending Homelessness, including best and promising practices for local homelessness-serving systems.
• Complete environmental scans and consult with communities, employees, and subject matter experts to inform the development of training content and knowledge mobilization resources, using project and change management skills and person-centred design approaches.
• Contribute to the development of new LMS courses and self-directed learning modules, including coordinating the development and maintenance of CAEH's LMS course library.
• Manage CAEH’s training tools and resources update and development process, including maintaining and developing CAEH's, membership portal, and online content.
• Support the alignment of training resources and tools with federal and provincial requirements, where appropriate.

Knowledge Mobilization & Stakeholder Engagement

• Work with Trainers, Improvement Advisors, and other subject matter experts to identify and capture learning and case study proof points from high-performing communities as a strategy for scale.
• Assist with the development and reporting on metrics related to knowledge mobilization for ongoing assessment of strategy and providing data-driven impact reports.
• Support CAEH-hosted Community of Practice (CoP) calls, and capture and highlight learnings from them.
• Coordinate with the Communications team to mobilize proof points through case studies related to training and knowledge mobilization.
• Work with the Communications team to promote training materials and produce content to a variety of audiences.
• Explore and manage other opportunities for knowledge mobilization to advance CAEH's training and capacity-building goals.

Training Support & Business Development

• Facilitate content development for CAEH's Learning Sessions and other training events, working closely with the Training and Design Lead and the event team to deliver the event.
• Support the Training and Design Lead in tracking training participation, pipeline, and revenue data in CAEH's CRM and other systems.
• Support other CAEH fee-for-service projects and offerings as assigned.

Continuous Improvement & Learning

• Design and issue participant feedback surveys, collect other evaluation data, and sector trends to support the continuous improvement of training content and delivery methods.
• Apply continuous improvement methodologies (test, learn, adapt) to content development and design.
• Contribute to organizational learning through retrospectives and knowledge-sharing across CAEH.

You’ll Also:

• Collaborate across teams to move strategic priorities forward.
• Use data, evidence, and feedback to guide decision-making.
• Contribute to continuous improvement across projects, systems, and service delivery.
• Support work that balances mission impact and organizational sustainability.
• Help foster a collaborative, inclusive, and accountable team culture.

What Success Looks Like

Success in this role means:

• Contributing to measurable progress toward ending homelessness
• Building strong relationships with communities, partners, and colleagues
• Helping create clarity and momentum in complex environments
• Delivering high-quality work that supports organizational priorities
• Contributing positively to team culture, learning, and continuous improvement
• Supporting sustainable growth and long-term impact

What You Bring

We recognize that strong candidates may not meet every qualification listed below. If you are excited about the role and believe you could contribute meaningfully, we encourage you to apply.

We’re Looking For Someone Who Has:

• 3-5 years of professional experience in content development, instructional design, communications, or knowledge mobilization, ideally within nonprofits, government, or social impact organizations.
• Experience with project and change management, and person-centred design approaches.
• Passion for ending homelessness, a belief it's possible, and a sense of urgency to get there.
• Deep alignment with CAEH's mission and values, and approach to systems change.
• Solid understanding of instructional design and training content development processes.
• Experience developing and rolling out practical training tools, resources, and information with an end-user centred approach.
• Strong project and change management skills, with the ability to manage multiple projects and deadlines in a fast-paced, virtual team environment.
• Excellent verbal and written communication skills, strong listening and facilitation skills.
• Strong attention to detail and editing skills, with an understanding of creative processes and visual/instructional design.
• Demonstrated ability to use computer systems and software including Microsoft 365, SharePoint, Teams, LMS and CRM platforms, website content management (e.g., WordPress), Excel, and Google Sheets.
• Ability to navigate change, risk, and uncertainty.
• Strong communication and relationship-building skills.
• Strong organizational and project management capabilities.
• The ability to work independently in a remote environment.
• Sound judgment, initiative, and problem-solving skills.
• Comfort working in evolving, fast-paced environments.
• A collaborative mindset and commitment to continuous learning.
• Bachelor's Degree or equivalent work experience with a focus on adult education, instructional design, social work, social entrepreneurship, or a related field.

Assets & Preferred Qualifications

• Experience with local housing and homelessness systems, programs, or social services.
• Experience with lean methodologies and continuous improvement frameworks.
• Experience working within a fee-for service or social enterprise model.
• Familiarity with continuous improvement or learning systems approaches.
• Experience using Lean methodologies to create change and leverage impact.
• Adult learning research experience is also an asset.
• Knowledge of housing and homelessness, best practices, local systems design, by-name data, and coordinated access preferred.
• Experience working within a social enterprise or revenue-generating impact model.
• Lived experience of homelessness, housing precarity, and/or marginality is welcomed and valued.
• Experience working from a diversity, equity, inclusion, decolonizing, and anti-oppression framework is preferred.
• French written and speaking skills are an asset.

Working at CAEH

We are building a culture grounded in trust, learning, collaboration, accountability, and impact.

CAEH is a remote-first organization with team members across Canada. We value flexibility, autonomy, continuous improvement, and supporting people to do their best work.

What We Offer

• Competitive total compensation
• Comprehensive health benefits
• Retirement savings support
• Five weeks vacation plus paid winter closure
• Flexible remote work arrangements
• Professional development support
• Opportunities for growth and learning
• Meaningful work with national impact
• A collaborative and mission-driven team culture

Equity, Inclusion & Accessibility

CAEH is committed to building an inclusive, equitable, and accessible workplace.

We strongly encourage applications from people with lived expertise of homelessness and from individuals who identify as Indigenous, Black, racialized, disabled, 2SLGBTQIA+, or members of historically marginalized communities.

We recognize that experience, leadership, and potential can take many forms. If your background does not align perfectly with every qualification, we still encourage you to apply.

Accommodation is available throughout the recruitment process upon request to hr@caeh.ca.

Additional Information

Travel Expectations: Minimal travel (once to twice a year)

Background Checks Required: Yes

Applications Will Be Accepted Until: Monday, October 5, 2026

How to Apply

Please submit:

• Your resume
• A short cover letter or written introduction sharing your interest in the role

The application includes equity & diversity self-identification questions. These questions help us understand who is applying to our organization. Responses are voluntary, confidential, and will not influence hiring decisions. The information is used only for aggregate reporting and equity program planning.