Supervisor, Native Youth Resource Centre

Location: 655 Bloor St West

Hours: 35 hrs per wk.

Range: $85,624-$103,465

Position: Non-Union

Classification: Permanent Full-Time

Native Child and Family Services of Toronto, (NCFST) strives to provide a life of quality, well-being, caring and healing for our children and families in the Toronto Indigenous Community. We do this by creating a service model that is culture-based and respects the values of Native people, the extended family, and the right to self-determination and through the integration of holistic, culturally based prevention services that are child centered, family focused, and community driven.

At Native Child, we are guided by our purpose: Honoring Our Roots, Embracing Our Future. We are inspired to be and do our best, recognizing the profound impact we have on our communities, our people, and our shared heritage. Our commitment to preserving and celebrating Indigenous culture drives us to be a leading force in our region. Here, you are welcomed into an inclusive and supportive environment that values each individual's contributions and fosters collective success.

Why You’ll Love It At Native Child

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• Learning and Development opportunities to fuel your professional growth.
• Maternity leave top-up
• Generous Paid Vacation and Days-off
• A Culturally rounded environment celebrating our roots

Ready to make an impact:

Position Summary:

The Supervisor of the Native Youth Resource Centre (NYRC) is responsible for the day-to-day coordination and integration of NYRC and its outreach services. Reporting to the Manager of Youth Services, this role provides leadership in community development, stakeholder engagement, and culturally grounded service delivery.

As the site supervisor, this position oversees the NYRC facility, ensuring it operates as a safe, welcoming, and culturally affirming space for Indigenous youth. The Supervisor supports a multi-disciplinary team working both on-site, off-site and in mobile programs, fostering collaboration across roles and disciplines to ensure holistic, integrated service delivery.

Key Responsibilities:

1. Staff Supervision: Provide direct supervision to youth program staff, including recruitment, onboarding, setting work priorities, assigning duties, training, performance management, and conducting annual reviews.
2. Program Coordination: Oversee the daily operations of the NYRC drop-in program and facility, ensuring a safe, welcoming, and culturally affirming environment.
3. Site Supervision & Facility Oversight: Act as the primary site supervisor for the NYRC, responsible for the overall management of the physical space, including safety protocols, building maintenance coordination, and ensuring the site supports effective service delivery and cultural practices.
4. Multi-Disciplinary Team Leadership: Support and coordinate a multi-disciplinary team -including youth workers, outreach staff, cultural facilitators, and other service providers -ensuring collaboration and integration across roles to meet the diverse needs of Indigenous youth.
5. Team Development: Foster a strong team culture through relationship-building, circle processes, and clear, consistent communication.
6. Outreach Expansion: Lead the continued development of outreach programming for homeless and precariously housed youth, including those in encampments. Ensure programming is grounded in Indigenous culture and worldviews and aligns with internal standards and funder guidelines.
7. Cultural Integrity: Ensure staff and programs reflect and support the distinct cultural needs of Indigenous youth, including participation in ceremony, land-based practices, and relationships with Elders and Traditional Knowledge Carriers.
8. Internal Collaboration: Work in partnership with other departments, programs, and NCFST leadership to ensure seamless and coordinated service delivery.
9. Crisis Support: Provide conflict resolution and crisis intervention as needed, ensuring staff and youth safety and well-being.
10. External Partnerships: Collaborate with external stakeholders in the development, implementation, and evaluation of youth programs.
11. Documentation & Reporting: Maintain accurate and timely records and prepare written reports as required.
12. Program Evaluation: Support data collection and analysis to assess program effectiveness and inform continuous improvement.
13. Budget Oversight: Manage program budgets and expenditures in alignment with organizational policies and funding requirements.
14. Other Duties: Perform other related duties as assigned to support the success of the NYRC and youth programming.

Minimum Qualifications and Skills:

• Lived experience as an Indigenous person and/or with Indigenous communities
• Post-secondary education in Social Work, Child and Youth Care, Indigenous Studies, or a related field. A combination of education and relevant experience will be considered.
• Minimum 3–5 years of experience in youth services, with at least 2 years in a supervisory or leadership role.
• Demonstrated experience leading multi-disciplinary teams, including coordinating diverse roles such as youth workers, outreach staff, cultural facilitators, and clinical supports.
• Strong understanding of Indigenous cultures, worldviews, and healing practices from Turtle Island, with experience integrating cultural knowledge into service delivery.
• Proven ability to foster team development through relational leadership, circle processes, and trauma-informed approaches.
• Experience in program coordination, site supervision, and managing physical spaces to support safe and effective service delivery.
• Skilled in conflict resolution, crisis intervention, and supporting staff through complex situations.
• Ability to build and maintain collaborative relationships with internal departments and external community partners.
• Strong organizational skills, including budgeting, reporting, and data-informed decision-making.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office and other relevant administrative tools.

Preferred Skills & Capabilities:

• Demonstrated understanding and commitment to integrating the Native Child and Family Services of Toronto mission, values, and culturally grounded practices into service delivery and relationships.
• Strong leadership skills to provide direction, guidance, and support to staff carrying caseloads in a multi-disciplinary environment.
• Proven ability to resolve conflicts, elicit cooperation, negotiate effectively, and foster collaboration across teams and with external partners.
• Excellent consultative and presentation skills to liaise with community resources, stakeholders, and service providers.
• Ability to prioritize competing demands and manage a high volume of work in a fast-paced environment.
• Exceptional written and verbal communication skills.
• Solid understanding of workplace health and safety practices and employee responsibilities under current legislation.
• Demonstrated skills in program development and implementation.
• Proficiency in data management and computer applications (e.g., Microsoft Office Suite).
• Strong interpersonal skills, with the ability to work effectively across all levels of staff, demonstrating tact, sensitivity, and the ability to build strong internal and external relationships.

*Please note that the successful candidate is required to complete a background check.

Work Environment:

• Standard office environment; minimal physical demands.
• This role requires In-Person attendance 5 days a week.