Service Centre Specialist

Scheduled Weekly Hours:

Union:

Work Shift:

Remote Type:

Duration:

Job Description:

This is a full-time union position scheduled to work 35 hours per week. This is a fully on-site position with no remote or hybrid options, due to funder and role requirements.

Position Summary

The Service Centre Specialist is a front-line role and the first point of contact for individuals accessing COSTI’s Employment Services. Based at the service center front desk, this role welcomes walk in clients, conducts intake and assessment, provides employment counselling and job readiness support, and helps clients move toward meaningful and sustainable employment.

Working in a structured, performance-based environment, the Service Centre Specialist delivers high quality, client-centered Employment Services while meeting funder and program targets. The role also acts as a service navigator, connecting clients to internal COSTI programs and community resources using a whole person, integrated approach.

Job Title

Service Centre specialist

Function

Welcoming and Guiding, Employment Counselling, Intake, Assessment, Job Readiness

Reports To

Regional Site Manager, Site Manager or Assistant Manager.

Purpose

To welcome guests, support walk-in’s and provide individuals in achieving meaningful and sustainable employment opportunities through comprehensive, client-centered employment counselling, job readiness development, and coordinated access to services and resources.

Key Contribution

The Service Centre Specialist is the first face walk-in clients will meet with and be supported by, this position enables clients to progress from initial assessment to job readiness through structured counselling, individualized planning, and targeted skill development. By integrating services, coordinating referrals, and delivering measurable outcomes, the role directly contributes to client employment success and achievement of program performance targets.

KEY RESPONSIBILITIES

Front‑Line Client Engagement & Intake

• Demonstrates a strong customer service orientation by warmly welcoming all clients and visitors, creating a positive first impression, and consistently delivering friendly, professional, and client-focused interactions in a high-volume, people-facing environment.
• Welcome and support walk‑in clients, employers, and community partners in a professional, inclusive, and engaging manner
• Serve as the first point of contact at the service center front desk
• Conduct comprehensive client intakes and determine eligibility for employment programs
• Complete employability assessments to identify skills, barriers, and employment goals
• Develop and update individualized Employment Action Plans aligned with labour market opportunities

Employment Counselling & Job Readiness

• Provide one‑on‑one employment counselling and job search coaching.
• Support clients with resume development, interview preparation, job search strategies, and job readiness skills.
• Provide current labour market information and guidance.
• Coach clients to address barriers to employment and build employment readiness.
• Transition clients to Job Developers, Retention Specialists at appropriate stages.

Group Coaching & Workshops

• Plan and deliver in‑person group coaching sessions and workshops on job readiness topics.
• Prepare training spaces, materials, and equipment; manage session logistics.
• Track attendance, participation, and client feedback to support continuous improvement.

Service Navigation & Referrals

• Connect clients to training programs, financial supports, and community resources.
• Refer clients to other COSTI programs based on their needs
• Collaborate with internal staff to support client readiness and job matching.

Documentation, Compliance & Performance

• Maintain accurate and timely client records and case notes in required systems.
• Ensure compliance with funder guidelines, audit requirements, and privacy standards.
• Meet individual service delivery and performance targets, including intake volumes, action plan completion, group sessions, and client progression toward employment.
• Participate in regular performance reviews, reporting, and continuous learning activities.

QUALIFICATIONS

• Post‑secondary diploma or degree in Social Services, Career Development, or a related field, or an equivalent combination of education and experience.
• 1–3 years of experience in employment counselling, career advising, or related community services.
• Experience working with diverse populations, including individuals facing barriers to employment.
• Strong knowledge of job search strategies, employment programs, and labour market trends.
• Experience facilitating or co‑facilitating group sessions or workshops.
• Strong communication, interpersonal, and organizational skills.

ADDITIONAL REQUIREMENTS

• Ability to work fully onsite, five days per week.
• Willingness to work at various locations across the GTA.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, email) and client data systems.
• Ability and willingness to learn new technologies and systems.
• Valid Vulnerable Sector Screening (VSS) Police Check (within the last 6 months).
  

LOCATIONS:

6750 WinstonChurchill Blvd, Mississauga

3100 Rutherford Road, Vaughan

1885 Weston Road, Toronto

10 Gilingham Drive, Brampton

1263 Wilson Avenue, Toronto

START DATE:
July 6, 2026 (Tentative)

SALARY RANGE:
$63,000 to $70,000 per annum plus benefits

(Please note the salary for this role is currently un der review)

POSTING DATE: June 5, 2026

CLOSING DATE: June 19, 2026

HOW TO APPLY:

Interested candidates are invited to submit their résumé and cover letter outlining their qualifications and interest in the role.

About COSTI

COSTI Immigrant Services is a community-based organization dedicated to supporting newcomers and diverse populations as they build successful futures in Canada. Through a wide range of employment, settlement, education, and support services, COSTI helps individuals and families achieve economic and social integration. To learn more, visit https://www.costi.org.

Why Work at COSTI

• Meaningful work supporting employment success and community integration.
• Collaborative, mission‑driven workplace.
• Ongoing learning and professional development opportunities.
• A diverse, inclusive, and value-driven organization.

Artificial intelligence is not used to screen, assess, or select applicants for roles with the Agency.

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.