RGI Specialist, FT

Employment Type: Full-time, Permanent
Department: Real Estate & Property Management
Union: Excluded
Salary: $75,000 CAD Annually
File #: 26-REPM-03 (1 OPEN)
Posting Date: June 04, 2026
Posting Close: June 18, 2026
Reason for vacancy: New Position

Position Summary
Dixon Hall is seeking a dedicated RGI Specialist to join our Real Estate & Property Management team. Reporting to the Property Manager, the RGI Specialist is responsible for managing and administering the Rent-Geared-to-Income (RGI) program for Dixon Hall’s housing projects. This includes managing RGI calculations, annual reviews, subsidy administration, tenant file compliance, and required reporting.

This position is a non-unionized position.

Responsibilities

• Schedules, issues, and receives necessary documentation from tenants to complete annual income reviews, mid-year changes, and household composition changes in accordance with RGI guidelines.
• Works collaboratively with Housing Services teams and appropriate Managers to support tenants through the annual review process.
• Seeks assistance from Case Managers and support staff in obtaining required documentation and communicating information regarding rent calculations and reviews.
• Notifies tenants in writing regarding rent-geared-to-income calculation decisions in accordance with RGI guidelines.
• Maintains manual and electronic tenant files in accordance with RGI guidelines and organizational standards.
• Notifies tenants of annual rent increases in accordance with the Residential Tenancies Act.
• Works closely with the Property Administrator, providing coverage to the position as needed.
• Provides management support to the Property Managers.
• Ability to communicate verbally and in writing, in languages other than English, an asset.

Qualifications

• Community college diploma in Business Administration or related field; equivalencies will be considered.
• Rent-Geared-to-Income (RGI) Certification required.
• Minimum 2 to 3 years of directly related experience completing RGI calculations and annual reviews.
• Working knowledge of the Residential Tenancies Act, Housing Services Act, Ontario Human Rights Code, and Landlord and Tenant Board processes.
• Advanced computer skills in Microsoft Office applications including Excel, Word, and SharePoint.
• Excellent oral and written communication skills.
• Excellent interpersonal skills.
• Knowledge of resources and services available in the community.
• Certificates in first aid, CPR, crisis prevention, and intervention are assets.
• Must be qualified to work in Canada legally for the employer.
• Able to provide a Vulnerable Sector Screening check with a ‘Clear’ or satisfactory result that meets the agency's operational requirements.

Dixon Hall may use Artificial Intelligence-assisted tools during the recruitment process to support efficiency and consistency. Final hiring decisions are made by the Human Resources team.

Dixon Hall is dedicated to fostering an inclusive selection process and work environment, guided by their Race Relations and Employment Equity Policies. If selected for an interview, please inform the hiring manager or the People and Culture team at peopleandculture@dixonhall.org of any accommodations you may require during the interview process.

To achieve their goal of inclusivity and diversity, Dixon Hall actively seeks exceptional candidates from varied backgrounds and with lived experiences. Individuals who self-identify as being from marginalized communities, including Indigenous peoples, racialized persons, persons with disabilities, and those from the 2SLGBTQIA+ community or who have experienced homelessness, are strongly encouraged to apply.