Relief Access Coordinator

POSITION TITLE: RELIEF ACCESS COORDINATOR

LOCATION: 54 Wolseley Street, Toronto, ON - On-site

APPLICATION CLOSING DATE: February 20, 2026 at 4:00p.m.

POSITION TYPE: CASUAL - (0 - 80 hours per month)

ORGANIZATION:

Stella’s Place provides mental health service for young adults (16-29 years). We utilize innovative clinical practices and processes that put young adults in the ‘driver’s seat’ of their own recovery plan. In this role, you will work as a member of our multidisciplinary team to facilitate and support participants with their recovery process. Stella’s Place focuses on integrating peer support with evidence-based treatment using modalities such as Dialectical Behaviour Therapy (DBT), counseling, and recovery support. Every program has been co-designed by young adults and content experts at Stella’s Place, in order to support young adults who are struggling with their mental health.

POSITION:

This position is filling a vacancy and is an exciting opportunity to support Young Adults engaged with Stella’s Place programming and is central to the success of Stella’s Place. You will be the first point of contact for young adults, service providers, families, donors, and partners who contact Stella’s Place through email, phone, or in-person. You will work independently as well as with a multi-disciplinary team including but not limited to Peer Supporters, Development, Leadership and Clinicians.

Skilled at assessing needs, your work will include a significant administrative component, ensuring appropriate documentation and maintenance of information and record-keeping systems.

You are comfortable with new technologies, have the capacity to engage with participants on Zoom with your camera on, have experience with an interdisciplinary approach, and welcome an opportunity to collaborate with young adults who have lived experience, as well as others (family members, other providers, educators, etc.) who have rich experiences and knowledge to offer. You are able to maintain your composure while working with individuals and families in distress.

PURPOSE:

The purpose of this position is to provide information, access, and intake services to young adults and their supporters. You will work with young adults to identify and assess their needs, ensure that they are connected with internal and external resources and support young adults accessing our open spaces.

RESPONSIBILITIES:

Access Coordinator responsibilities include but are not limited to:

• Act as the initial point of contact for young adults and their families as well as other mental health professionals helping young adults to access care
• Answer phone, email, and in-person inquiries from young adults and stakeholders
• Share information about Stella’s Place with young adults, service providers, stakeholders or family members who inquire about our services
• Assess the needs of young adults and families who are contacting Stella’s Place in order to triage them effectively, using sound judgment and assessment skills
• Respond effectively to young adults and/or families who are in distress or experiencing crisis, in a self-regulated manner
• Provide information and where appropriate make referrals to support young adults and families in accessing internal and external resources.
• Conduct individual intake appointments and some group intake follow-up appointments, including screenings to assist young adults in determining their needs and effectively accessing programs and services
• Accept and record new participant information in our electronic health record (EHR), verify the information and communicate with young adults about their programs of interest
• Share management of bookings for the psychiatrist, family physician, and drop-in counseling sessions with another Access Coordinator who may be working remotely
• Ensure coverage and monitoring of the young adults accessing our drop-in Café program. In-person, this may include ensuring the space is tidy and set up for the comfort of our participants, checking in with participants who drop in hoping to learn more about Stella’s, assessing and supporting young adults who appear in distress, and ensuring the community rights and responsibilities of all participants are being upheld to create a safer space
• Utilize a young adult-directed recovery approach along with culturally-responsive, trauma-informed and anti-oppressive approaches to ensure successful engagement for diverse populations
• Collaborate with Stella’s Place team to meet the needs of participants and to create a supportive, safe learning environment.
• Provide administrative support to the weekly group drop-in counseling program on Tuesdays and Thursdays including registering participants in our EHR
• Maintain required documentation in a clear, professional, and timely manner, including incident reports and internal communications, detailed documentation of intake appointments and any clinically significant interactions with young adults on TREAT (EHR)
• Contribute to the development of programming with program staff, young adults, and support the endeavours of the Access and Clinical Team to engage in the practice of continuous quality improvement
• Participate in programming that balances both traditional, evidence-informed clinical practice with young adult-driven initiatives
• Complete needs assessments, safety assessments and safety planning as needed
• Attend Team Meetings and Staff Meetings
• Participate in educational activities and initiatives to enhance the skill, experience, and knowledge of Stella’s Place staff
• Refer to external resources as required
• Report to the Expressive Arts Therapist Manager
• Other duties as assigned

QUALIFICATIONS REQUIRED:

• Completion of a degree/diploma in Social Work/Social Service Worker/Human Services or equivalent
• Demonstrated experience working in a mental health, health, or community setting in an administrative role (minimum 1-year experience)
• Experience providing services to young adults 16 – 29 years of age (minimum 1-year experience)
• Demonstrated ability to respond effectively to distress while remaining self-regulated, and to provide suicide risk assessment, non-violent crisis intervention (NVCI)
• Demonstrated creative thinking in addressing service delivery issues
• Demonstrated ability to connect young adults to community resources
• Demonstrated experience with multitasking, time management and working in a dynamic environment with ongoing interruptions.
• Demonstrated problem-solving ability, sound judgement, and assessment abilities
• Demonstrated experience working with diverse populations, utilizing culturally responsive, trauma-informed and ARAO (anti-racist, anti-oppressive) approaches
• Demonstrated experience working collaboratively as a member of a multidisciplinary team
• Ability to work independently with little supervision
• Familiarity with Peer Support as well as clinical treatment approaches such as DBT, CBT or Brief Solution Focused Therapy is an asset.
• Experience with using Client Information Management Systems, Electronic Health Record management and Health Information Custodian requirements; demonstrated ability to learn and use new software systems and online chat platforms
• Demonstrated Knowledge of Privacy and Confidentiality legislation and practices

We will be looking for applicants that have a strong clinical foundation, including skills/knowledge related to:

• Crisis intervention
• Unique developmental issues of transition-aged young adults
• Evidence-based clinical program treatment modalities
• Whole health – fitness, nutrition, primary health, and mindfulness-based stress reduction
• Family education and support
• Recovery supports (peer-led, education, employment, transition coaching)

ASSETS:

• We encourage applications from diverse racial and cultural communities and individuals who identify as LGBTQ
• Degree or diploma in a health-related discipline (such as Social Work, Nursing, Occupational Therapy, Social Service Work, Drug and Alcohol Counselling)
• First Aid, CPR and ASIST certification
• Applicants who are part of a registered college would also be considered an asset
• Participation in training on Peer Support/Recovery
• Knowledge of Wellness Recovery Action Planning (WRAP)
• Front desk/receptionist experience and/or medical secretary experience

BACKGROUND

A Vulnerable Sector Screen is required to be submitted to Stella’s Place before start date without exception - assistance will be provided for completion

REPORTING:

Communication, coaching, mentoring, personal and professional development, and evaluation will take place with one of the program team Managers on a regular basis.

The occasional weekend may be required.

Shifts are 9:30-5:30p.m. and 1:00p.m. - 9:00p.m. with some flexibility required

SALARY:

Hourly Rate - $25/hr plus 4% vacation pay

HOW TO APPLY:

Please submit your resume and a cover letter outlining your interest and relevant experience no later than February 20, 2026 at 4:00p.m.. Applications received by the deadline will be reviewed. We use AI-enabled tools to screen applications based on job-related criteria. A human reviewer makes final decisions.

DIVERSITY, EQUITY, AND ACCOMMODATION:

Stella’s Place is committed to having a workforce that is reflective of the diversity of the City of Toronto in general and of our participants in particular. We strongly encourage applications from racialized persons, indigenous persons, persons with disabilities, persons of diverse sexual orientation, gender identity and gender expression and all those who can provide and contribute to the diversification of perspective at Stella’s Place.

Stella’s Place is committed to hiring practices that are inclusive and barrier-free. Stella’s Place will provide reasonable and appropriate accommodation during all stages of the hiring process in accordance with the Ontario Human Rights Code in order to ensure the equal and fair assessment of all job applicants. Applicants are asked to make any accommodation request in advance.