Recreation Program Manager

Job title: Recreation Program Manager

Reports to: General Director

Work hours: Full-time, 40 hours per week

Salary range: $26 to $30 per hour

Job Summary (General Responsibilities)

Reporting to the General Manager, the Recreation Program Manager oversees, leads, and inspires their team. This is a full-time position requiring flexible hours. As a member of the Meredith Centre team, you will be part of a passionate group dedicated to making a real difference in the lives of community members.

The Recreation Manager is responsible for fostering a positive culture at the center and driving profitability within the department.

Key Responsibilities and Main Functions

1. Supervisory responsibilities

• Interview, recruit and onboard part-time and occasional cultural and community team members in collaboration with the GM.
• Supervise, manage, assist, and identify training needs for departmental staff, including contractors.
• Prepare staff schedules.
• Review and submit payroll to the General Manager for approval.
• Monitor and evaluate staff and contractors within the department.
• Ensure all department personnel adhere to industry standards and health and safety protocols.
• Exhibit strong leadership and personnel management skills.
• Train all department team members on the Meredith Centre's standard operating procedures and ensure compliance.
• Create, maintain, and evaluate emergency procedures and training for the department team.
• Frequently move throughout the center to guide and support clients, maintain cleanliness, and ensure high safety standards.
• Onsite supervision and check ins, which will include evening and weekend work as needed.

2. Administrative Functions

• Customer Service: Build and maintain positive client relationships, and respond promptly to inquiries, concerns, and feedback.
• Keep consistent records of equipment on-site, including repair schedules and incident reports within the department.
• Purchase necessary and GM-approved equipment, maintain organization, and update inventory.
• Create, implement, maintain, and evaluate the department budget with the GM. Set seasonal and monthly sales targets for programs. Keep accounts receivable reports updated for the department.
• Communication: Maintain strong communication with potential and current clients and staff. Ensure confidentiality when required and handle issues professionally.
• Marketing: Assist and collaborate on department marketing materials in collaboration with the GM and marketing coordinator.

3. Programming Functions

• Design, implement, maintain, and evaluate recreation programs, workshops, and seminars.
• Client Satisfaction and Relationship Building: Understand client needs, build strong relationships, and create systems to ensure those needs are met (and exceeded!).
• Develop, implement, and evaluate classes, workshops, and events.

4. Perform related tasks consistent with the duties outlined above.

Qualifications

Education : High school diploma and at least a two-year post-secondary degree in recreation, health, fitness, or a related field

Experience: Minimum of 2 years of experience in recreation, including community and cultural programming, customer service, staffing, working with diverse populations, and coordinating and implementing day camps and children's programs. Strong ability to build and lead diverse cross-functional teams.

Certifications et licences: First aid, CPR, and AED certifications. High five certification is an asset.

Languages : Proficiency in spoken, written, and reading English and French

Knowledge:

• Relevant legislation, policies, codes, regulations, and guidelines.
• Financial practices and other business operations related to fitness sectors.
• Fitness management and programming operations.
• Public health regulations and industry standards.
• Experience with registration software (familiarity with Amilia is an asset).

Personal Suitability :

• Lead by example, demonstrating integrity, creativity, and enthusiasm to achieve results directly and through staff teams.
• Results-oriented, with the ability to meet objectives by setting ambitious but realistic goals and deadlines, managing work, recognizing employee capabilities, and allocating resources effectively.
• Proven customer-service approach, responding to feedback, and taking personal accountability for service quality and continuous process improvement.
• Maintain positive relationships with external contractors and ensure contract compliance.
• Collaborate with leaders, supervisors, and colleagues to deliver quality solutions and results.
• Recruit, develop, and motivate full-time and part-time staff within the fitness team, delegate effectively, and evaluate performance.
• Communicate effectively and concisely, both orally and in writing.
• Demonstrate sound judgment and effective decision-making.

Transportation : Valid and unrestricted Quebec driver’s license (or equivalent) and ability to provide own transportation.

Criminal Record Check : Mandatory

Work Hours : Flexible and discussed with the GM. Hours may vary depending on facility needs and GM instructions.

To Apply

Send your CV to Amanda DeGrace at adegrace@centremeredith.ca before February 15th, 2026