RAP Evening Support Person

Scheduled Weekly Hours:

35

Union:

No

Work Shift:

Remote Type:

Duration:

August 10, 2026-November 30, 2026

Job Description:

This is a full-time Union position scheduled to work 35 hours per week, Monday to Friday.

Evening shifts (4:00 p.m. – 12:00 a.m.)

DUTIES

• Ensures house rules are observed.
• Supports the delivery of programs/orientation and services to the residents.
• Responsible for the intake/admission, pre-departure services and check-out of residents
• Responsible for ensuring admission files are ready and prepared regularly.
• Responsible for the admission, discharge and profile creation on the database (SMIS)
• Responsible for sorting and distributing mail, including contacting clients.
• Ensures rooms are equipped with linens.
• Organize and maintain supplies in the storage office and keep an up-to-date inventory.
• Serve food and, on occasion, deliver food to client rooms depending on the site.
• Perform light housekeeping and kitchen duties.
• Supports the smooth operation of the Centre, which includes responding to emergencies.
• De-escalates non-violent crises, e.g. client altercation, family conflicts.
• Communicates in a timely and professional manner with the supervisor regarding any client concerns.
• Supports the general office duties such as answering telephones and responding to client issues.
• Provides interpretation services, as required.
• Communicates in a timely and professional manner with the hotel management regarding any client concerns.

QUALIFICATIONS

• Community college diploma in community work/human services or equivalent.
• Minimum six (6) months full-time work experience working in a shelter setting
• Excellent communication skills.
• A valid Food Handler certificate is an asset.
• Fluency in any of the following languages is considered an asset: Farsi, Dari, Arabic, Amharic, Spanish, and French
• Knowledge of specific issues facing resettled refugees in general and the Resettlement Assistance Program more specifically.
• Demonstrated experience responding to crises and providing supportive counselling.
• Ability to work independently.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Possession of a current First Aid/CPR training certificate would be an asset.

We currently do not use artificial intelligence or automated systems to screen or evaluate job applications

Hourly Rate:

$26.27-$27.54

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.