Program & Volunteer Engagement Coordinator

Program & Volunteer Engagement

Coordinator

Full-Time | Hybrid

Bereaved Families of Ontario – Toronto

About Us

Since 1978, Bereaved Families of Ontario – Toronto (BFO-Toronto) has provided compassionate peer support to individuals and families experiencing grief and loss. Through support groups, one-to-one peer support, volunteer leadership, and community events, we help build connection, reduce isolation, and create communities of care where people feel supported and understood.

Our work is grounded in peer support, lived experience, inclusion, and community connection. We believe grief should not be experienced alone and that healing happens through relationships, belonging, and mutual support.

About the Role

We are seeking a compassionate, organized, and community-minded Program & Volunteer Engagement Coordinator to help lead and strengthen our peer support programs and volunteer community.

This role is ideal for someone who is highly organized, adaptable, emotionally intelligent, and passionate about community-based support. The successful candidate will balance strong administrative and coordination skills with relationship-building, leadership, and collaboration.

Working closely with the Executive Director, placement students, volunteers, and

Professional Advisory Committee, the Coordinator plays a key role in supporting participant experiences, volunteer engagement, program coordination, day to day operations and community connection across the organization.

Key Responsibilities

Program Coordination & Participant Support

• Coordinate and support peer support groups and related programming
• Support participant intake, referrals, and group placement processes
• Assist in evaluating and strengthening programs based on participant and volunteer feedback
• Maintain accurate program statistics, documentation, and reporting
• Help ensure programs remain responsive, inclusive, and community-informed

Volunteer Engagement & Leadership

• Support the recruitment, screening, onboarding, training, and ongoing engagement of peer support volunteers
• Foster positive volunteer relationships grounded in collaboration, respect, and support
• Coordinate volunteer scheduling and communication
• Support volunteer recognition and community-building initiatives
• Help strengthen pathways for participants to move into volunteer and leadership roles

Community Engagement & Collaboration

• Support community events, memorial activities, outreach, and awareness initiatives
• Collaborate with colleagues, volunteers, and community partners to strengthen community connection
• Assist with communications related to programs, volunteer engagement, and events
• Participate in organizational planning, team collaboration, and continuous improvement initiatives

Student & Placement Support

● Support student placements and internships as required, including onboarding, mentorship, and ongoing supervision

What You Bring

We recognize that strong candidates may bring a combination of formal education, professional experience, and lived experience. We encourage applicants who meet many — though not necessarily all — qualifications to apply.

Preferred Qualifications & Skills

• Education or experience in social work, community services, nonprofit leadership, mental health, volunteer management, or a related field
• Experience coordinating programs, volunteers, or community-based initiatives
• Strong organizational, administrative, and time-management skills
• Excellent interpersonal and communication skills
• Ability to work collaboratively while also managing responsibilities independently
• Comfort working in emotionally sensitive and community-centered environments
• Experience using digital tools and platforms including Google Workspace, Microsoft Office, Zoom, databases/CRMs, and social media
• Commitment to equity, accessibility, inclusion, and community-based approaches to care

Additional Assets

• Experience in peer support, grief support, mental health, or community care environments
• Lived experience relevant to the work
• Experience supporting volunteers or facilitating groups
• Knowledge of trauma-informed and culturally responsive practices
• Access to a vehicle/ valid Driver’s license

Work Environment

• Full-time position (37.5 hours/week)
• Hybrid work model with a combination of remote and in-person work
• Some evening and occasional weekend work required to support programs and events
• Supportive, collaborative, and mission-driven team environment

Compensation & Benefits

• $50,000 annual salary
• Paid vacation and wellness days
• Professional development opportunities
• Meaningful work that directly strengthens community connection and support

Equity & Accessibility

BFO-Toronto is committed to building an inclusive and equitable organization and strongly encourages applications from individuals with lived experience relevant to the work, including people from racialized communities, 2SLGBTQIA+ communities, newcomers, and people with disabilities.

Accommodation is available throughout the hiring process upon request.

How to Apply

Please submit your resume and a brief cover letter outlining your interest and relevant experience to hire@bfotoronto.ca

We thank all applicants for their interest; however, only those selected for an interview will be contacted.