PROGRAM SUPERVISOR, ASSISTED LIVING

JOB POSTING

PROGRAM SUPERVISOR, ASSISTED LIVING

1 Full-time Permanent Position Available

Who We Are

Join a mission-driven organization dedicated to supporting adults with physical disabilities to live independently and with dignity. You'll work alongside a committed team, make a meaningful impact in the community, and contribute to building an inclusive, respectful workplace and highquality service environment. Access Independent Living Services is a community support services organization established in 1987. Our approach to service delivery is based on the principles of the Independent Living philosophy. We provide non-medical, personal, physical and lifestyle assistance. Services are provided on a one-on-one basis inside our Consumers’ homes.

Our Mission

Provide self-directed services for people with physical support needs to live with autonomy in the community.

Our Vision

Independence – For All – Together

Job Summary

We are seeking a dedicated and experienced Program Supervisor to provide day-to-day supervision and operational assistance for our Assisted Living (formerly Supportive Housing), Attendant Outreach and Mobile Attendant Services Programs. This position plays a critical role in ensuring the delivery of high-quality, Consumer-centered attendant services for adults with physical disabilities within a medium-sized, unionized, not-for-profit organization operating in a 24/7 environment.

Reporting to the Director, Program Operations, with a dotted-line reporting relationship to a Program Manager, the Program Supervisor is responsible for coordinating staffing, supervising frontline service delivery staff (Independent Living Assistants/Personal Support Workers), supporting Consumers, ensuring compliance with organizational policies and applicable legislation, and maintaining service continuity. The successful candidate will be a strong people leader with experience in scheduling, health and safety legislation, and service delivery within a unionized environment.

This role includes participation in a rotating on-call schedule, providing after-hours support for operational, staffing and Consumer-related issues.

Qualifications and Experience

• Diploma or degree in Social Services, Health Care Administration, Community Services, Human Services or a related field.
• Minimum 3 to 5 years of experience in attendant services, community care, supportive housing/assisted living or a related environment.
• Demonstrated experience scheduling staff in a 24/7 service environment.
• Experience using a Health Information Management System (HIMS) and related scheduling platforms.
• Knowledge of attendant services and supporting adults with physical disabilities.
• Understanding of Ontario Employment Standards Act (ESA) and Occupational Health and Safety Act (OHSA).
• Strong organizational, analytical, problem-solving, and time management skills.
• Ability to manage competing priorities in a fast-paced environment.
• Commitment to equity, diversity, inclusion, accessibility, and Consumer-centered service delivery.

Working Conditions

• 24/7 operational environment requiring flexibility and responsiveness.
• On-call responsibilities.
• Frequent interaction with staff, Consumers, management, community partners and members of the public.
• Exposure to emotionally sensitive situations, competing priorities, and operational pressures.
• Travel between Program locations and Head Office.
• Occasional visits to Consumers' homes and community settings.
• Onsite presence with opportunity to work remote 1 day per week, depending on operational needs.
• Extended periods of computer work with intermittent walking, standing, lifting and occasional assistance with service delivery.

Location: Toronto, Ontario (onsite presence required)

Salary Range: $54,960 - $69,300 commensurate with experience.

Anticipated Start Date: October 2026

How to Apply: Please submit your resume and a cover letter. Please ensure your resume and cover letter are submitted as PDF attachments. This posting will close on August 17, 2026. Thank you in advance for your interest. We ask for your patience while we review applications and appreciate your understanding.

We use AI-powered tools to assist in reviewing job applications. These tools help identify candidates whose qualifications best match the requirements of the role, with hiring decisions ultimately made by our recruitment team.

We are committed to fostering an inclusive workplace and encourage applications from individuals of all backgrounds, including persons with disabilities, Indigenous peoples, racialized persons, members of the 2SLGBTQIA+ community, and other equity-deserving groups. Accommodations are available throughout the recruitment process upon request.