Program Coordinator, HART Hub

Program Coordinator, HART Hub

Full-time Contract position until September 15, 2026, 35 hours per week

Salary Range: $68,328 to $82,314, plus Benefits and HOOPP pension

Position Summary:

The HART Hub Program Coordinator provides day-to-day operational leadership and frontline supervision for the Downtown East HART Hub, a provincially funded, three-year demonstration project serving clients with complex needs such as homelessness, substance use, mental health, and social service challenges.

Operating within a Hub and Spoke model co-led by Fred Victor and the Downtown East Toronto Ontario Health Team (DET OHT), the Program Coordinator directly oversees a team of Community Health Workers and Outreach Workers delivering low-barrier, trauma-informed, mental health and addiction recovery services alongside intensive case management.

Responsibilities Include:

Staff Supervision and Leadership

• Provide day-to-day operational supervision and leadership to the HART Hub team, including Community Health Workers and Outreach Workers.
• Conduct regular one-on-one supervision meetings, performance evaluations, and support staff development.
• Manage staff scheduling, workload distribution, and ensure adequate coverage.
• Address day-to-day operational challenges and escalate complex issues to the Manager/Director as needed.

Program Operations and Service Delivery

• Oversee the delivery of low-barrier, trauma-informed, outreach, mental health, and addiction recovery services.
• Participate actively in the delivery and coordination of outreach, case management, and recovery services across Hub and Spoke locations.
• Ensure services align with the HART Hub’s goals, funder requirements, and Regent Park CHC policies.
• Facilitate smooth integration of services across the Hub and Spoke Partner sites while respecting role and program boundaries.
• Troubleshoot operational issues and adjust workflows to meet changing client and community needs.

Partnership Coordination and Communication

• Maintain regular operational communication with HART Hub Spoke Partners to coordinate outreach, case management, and service delivery.
• Serve as an operational liaison with HART Hub Spoke Partners and other community agencies to facilitate day-to-day collaboration and service integration.
• Build and maintain strong working relationships with program partners to coordinate resources and support seamless service delivery.

Data Management and Reporting

• Monitor program indicators, identify trends, and recommend operational improvements.
• Prepare and maintain accurate program records, documentation, and process financial documents as needed.

Qualifications and Skills required:

• Bachelor’s degree in Social Work, Social Sciences, Community Development, Public Health, or a related field; or equivalent combination of education and experience
• Minimum 3 years of experience coordinating programs or supervising frontline staff in community health, harm reduction, mental health, or social services
• Experience working with populations experiencing homelessness, substance use, mental health challenges, or other complex social needs
• Strong knowledge of harm reduction principles, trauma-informed care approaches, anti-oppression, and anti-racism frameworks.
• Proficiency in data collection, program monitoring, and client record management systems (e.g., PS)
• Flexibility to work occasional evenings or weekends as required by program needs
• Demonstrates interpersonal, decision making, critical thinking and organizational skills
• Commitment to valuing diversity, equity, partnerships and advocacy in keeping with Regent Park Community Health Centre’s Strategic Direction.
• Knowledge of the Regent Park area and issues affecting families living within the Regent and Moss Park communities
• Must be fully vaccinated for COVID-19 for the protection of clients and staff

Regent Park CHC is committed to equity in our hiring and employment practices. Applications are encouraged from qualified individuals who are Indigenous people, members of racialized communities, individuals of diverse sexual orientation and gender identification, persons with disabilities and others protected under the Human Rights Code as well as individuals with lived experience in the Regent Park community.