Outreach Store Coordinator

About the Organization

The Fort St. John Women’s Resource Society (WRS) is a long-standing and vital member of the local non-profit sector, providing essential services to individuals and families experiencing vulnerability due to low or no income. While many programs are designed to support women and address the systemic barriers they face, the majority of WRS services are inclusive and accessible to people of all genders.

WRS delivers a comprehensive continuum of services, including a food bank, family and poverty law assistance, transition housing for women and children fleeing domestic violence, health services, and a range of wraparound supports that respond to complex and evolving community needs. In 2025 alone, thousands of individuals accessed programs and services through the Women’s Resource Society.

Job Description Outreach Store Coordinator 2026

As the Society’s Outreach Store Coordinator you will manage the outreach store, incoming donations and fundraising drives for store items. You will be required to navigate multiple social media pages and communicate with the clients and donors on a day-to-day basis. You excel at a fast-paced environment and can think on your feet. You will be responsible for interviewing, hiring, and developing our store volunteers, including managing and updating the databases of volunteers for the organization, who we rely on to assist us in our work. This job is physically demanding - you will be moving heavy items within the Outreach Store, including helping donors bring in donations on a day-to-day basis. The store is busy with over 1000 clients visiting each month. During peak times, for example November and December, client visits and client needs may increase even further. This is a busy and challenging role that requires strong organizational skills, patience, and the ability to thrive in a dynamic environment. The work is meaningful and impactful, providing the opportunity to support a diverse range of clients and make a positive difference in their lives. For the right candidate, it is an incredibly rewarding position with significant opportunities for personal and professional growth.

Minimum Qualifications

• You must be 19 years of age or older upon employment.
• High School Diploma or equivalency, Social Work/Front Line/ Vulnerable Sector experience are required.
• You must have a valid drivers license (Class 5), a clean driving abstract and access to a reliable vehicle.
• You must be able to successfully pass a Criminal Record Search with Vulnerable Sector Check.
• You are a champion of female equality and committed to living and working in an equal society.
• You are confident and outgoing and able to communicate effectively with people from all walks of life.
• You are committed to diversity, inclusion, anti-oppressive practice, and trauma-informed service delivery.
• You have previous experience in developing a team.
• You can work independently with minimal supervision.
• You have strong organizational and time-management skills with the ability to prioritize competing demands.
• Valid Level One First Aid Certificate
• Computer skills, MS Word and MS Excel.

Qualifications that are considered an asset

• Preference may be given to those with Social Services Worker Diploma or Bachelor of Social Work.
• Previous outreach store experience.
• Previous experience in social media, and public relations.
• Training in Mental Health Awareness, Trauma-Informed Principles, Addiction Awareness and Indigenous Cultural Competency are very valuable for this position and our organization

Language Skills and Reasoning Ability

• You have excellent written and spoken communication skills.
• You are able to speak effectively and interact well with at-risk clients. You can respond calmly and professionally to crisis situations, conflicts, and challenging client interactions.
• You have the ability to resolve problems and/or conflicts in a tactful and respectful manner.
• Sign-language considered an asset.

Physical Requirements and Work Environment

• You must be able to:
• Stand, walk and move throughout the working environment.
• Climb, balance, stoop, kneel, crouch, reach, push, pull, use fingers/hands for lifting and grasping.
• Lift and carry up to fifty plus (50+) pounds.
• Perform repetitive motions.
• Talk to and hear clients/coworkers. Must be able to assist with special needs and at-risk clients.
• Understand clients who are going through trauma and be prepared to meet clients where they are at.

Essential Duties and Responsibilities
Social Media:

• Manage of social media accounts that pertain to outreach programming.
• Take pictures with donors and participants of fundraising initiatives to promote community efforts on social media.
• Take part in various news interviews, as required.

Volunteer Management:

• Recruitment and supervision of volunteers for the organization, updating volunteer database, onboarding volunteers.
• Manage volunteers to support the outreach store and various community and fundraising events.
  
  

Outreach Store:

• Manage the organization, cleanliness, and safety of the Outreach Store.
• Monitor inventory levels and ensure donations are sorted, stored, and distributed appropriately.
• Manage incoming donations.
• Identify operational needs and make recommendations to improve store efficiency and client service delivery.
• Keep statistics and enter statistical data into databases
• Complete monthly board reports, and funding reporting as required.
• Manage various programming that falls underneath outreach’s umbrella program, for example the Annual Hygiene Week and the Christmas Hamper Program
• Coordinate community events.
• Undertake fundraising and events for the Store.
• Connect with clients on a day-to-day basis and give referrals to other organizations as needed.
• Connect with various organizations and businesses in the community.
• Maintain professional boundaries with clients, volunteers, donors, and community partners.
• Uphold client confidentiality and privacy in accordance with organizational policies and applicable legislation.
• Demonstrate sound judgment and ethical decision-making when responding to client needs and challenging situations.

Some weekend and after-hours work may be required.