Mobile Crisis Intervention Specialist - Toronto Public Library

Taibu Community Health Centre

Mobile Crisis Intervention Specialist-Toronto Public Library

Position: Mobile Crisis Intervention Specialist-Toronto Public Library

No of Positions: (3)

Application Deadline: June 5th, 2026

Reports to: Chief Operations & Transformation Officer

The Mobile Crisis Intervention Specialist will be part of a multi-disciplinary Mobile Crisis Response Team that will provide drop-in crisis support at various locations within the Toronto Public Library system. They will also provide one to one support in a private setting at the Toronto Public Library, operating 5 days a week, 8 hours a day at various locations. The team is an interdisciplinary team of community crisis specialists that may include nurses, peer specialists, mental health clinicians, addictions or concurrent disorders specialists, etc. This team will incorporate experiences in crisis assessment and intervention, de-escalation, harm reduction, suicide prevention, anti-oppressive practice, client-centred and recovery-oriented care, trauma-informed care, and culturally competent care. Reporting to the Chief Operations & Transformation Officer, the Mobile Crisis Intervention Specialists will perform their duties within the context of the TAIBU’s mission and strategic directions.

SPECIFIC RESPONSIBILITIES

Crisis Intervention

• Able to work shift work that includes weekends, and holidays
• Screen and respond in a timely manner to crisis situations initiated by the City of Toronto, clients, family members, friends, health care providers, and community agencies
• Complete the intake process including detailing Centre’s protocols with client
• Conduct client needs and risk assessments to develop and implement a plan of care with short and long-term objectives
• Exercise sound judgement in crisis situations, use of de-escalating strategies and the provision of suicide and risk assessments and interventions by telephone, community visits and house stays
• Provide prompt community based mental health crisis assessment, intervention and referral to the most appropriate hospital or community services and supports
• De-escalates crisis situations using best practice principles and guidelines
• Liaise with hospital, health service providing agencies and community resources as needed
• Assist in the creation of safety plans
• Facilitate a smooth transition to and from the community and the short-term crisis services (e.g. crisis bed services)
• Will participate in outreach and liaison with community partners, key stakeholders and identified significant others
• Ensure that TAIBU’s mission, vision and values are incorporated within the development and implementation of culturally responsive crisis intervention program
• Promote a holistic and client centered care and practice with a strong emphasis on Anti-Racism approach
• Provide transportation assistance as required

Case Management

• Provide community members with general information, contacts, referrals services and support as needed to facilitate access to various health, mental wellness and other social services opportunities that promote the social determinants of health including, but not limited to: housing, employment, education, health, including substance abuse, social abuse, social and emotional issues etc.
• Provide crisis counselling, short-term crisis management, advocacy and referrals, involving client and members of his/her immediate support network in the process
• Work collaboratively with clients to identify, develop and fulfil the goals they identify as meaningful and relevant
• Connect with / refer to appropriate health, social and community services
• Follow up with clients as well as service providers to ensure uptake of services and that relationship is working
• Assess clients’ familial and social network and identify/offer additional support to carers and support network
• Appropriately advise and communicate with co-workers, the TCCS Manager and/or the Chief Operations & Transformation Officer regarding issues related to an individual client and his/her crisis situation

Administration

• Participate in staff meetings and on interdisciplinary teams; participate in Centre as may be required
• Maintain an up-to-date knowledge of community response, internal policies and procedures, agency protocols and share relevant information with other staff
• Develop, implement and update on the mobile crisis intervention workplan in conjunction with supervisor as well as identify actions plans
• Attend and actively participate in the wellness groups being offered at the Toronto Public Library
• Actively participate in developing, implementing, and evaluating the Mobile Crisis Intervention Team through meetings, strategic planning and research initiatives
• Keep general program and participant information and records and maintain accurate engagement statistics, records and reports
• Develop and maintain a flexible work schedule that accommodates the needs of the community and the Community Crisis Response Service and as approved by your supervisor
• Carry out other duties as may be assigned from time to time

Experience & Education

• Desirable educational qualification in Health Sciences, Social Work, Health Administration or other relevant discipline
• A minimum of 5 years’ experience in community mental health, crisis intervention, case management or related field
• Demonstrated ability to provide crisis intervention and utilize de-escalation strategies and interventions
• Demonstrated ability to provide suicide risk assessment and intervention following the ASIST model
• Experience working with issues related to substance use and concurrent disorders within a harm reduction framework
• Understand the issues related to involvement in the Mental Health and Justice system
• Demonstrated commitment to and lived experience of anti-Black racism and Afrocentric values and principles
• Skills to adapt interventions to a diverse client group and intersectionalities
• Knowledge of the Social Determinants of Health and experience of working in anti racist/ anti oppression context
• Ability to work effectively within a diverse and multi-disciplinary team;
• Ability to work flexible hours including evenings and weekends
• Ability to work collaboratively with clients and other agencies and make appropriate use of community resources
• Excellent communication, interpersonal, decision-making, problem solving and conflict management skills;
• TAIBU IS BUILDING ITS BILINGUAL (FRENCH/ENGLISH) CAPACITY AND EXCELLENT FRENCH LANGUAGE PROFICIENCY IS A SIGNIFICANT ASSET
• Valid Ontario ‘G’ Driver’s license

Compensation:

• $63,806 – $76,875 + Competitive benefits
• Expected salary adjustment in the near future – based on Ministry communication
• New recruits at TAIBU CHC will be enrolled in the Healthcare of Ontario Pension Plan (HOOPP)

This vacancy is a new position.

No Artificial Intelligence or other technology will be used to assess, screen applications and select candidates.

Please send your cover letter and resume by June 5, 2026.

Mobile Crisis Intervention Specialist-Toronto Public Library - Hiring Committee

TAIBU Community Health Centre

27 Tapscott Road, Unit 1

Scarborough, Ontario, M1B 4Y7

Email: recruitment@taibuchc.ca

No telephone enquiries. TAIBU CHC thanks all applicants for their interest. However, only those persons selected for an interview will be contacted.

TAIBU Community Health Centre is an equal opportunity employer and applicants from racialized and minoritized communities are strongly encouraged.