Manager of Outreach Services

Job TitleOutreach Services ManagerJob Location:Surrey Women’s Centre (SWC)Reporting Relationship:Director of Sexual Assault Services

Complexity and Scope of the position:

The Manager of Outreach Services coordinates the day-to-day operations of our outreach (SMART Van) and drop-in program. This is a unique position designed to ensure Surrey Women’s Centre programs and services are available to survivors of gender-based violence including those marginalized by homelessness, poverty, substance misuse, sex work and sexual exploitation. This is a full-time position working a combination of weekdays and evenings. Services are provided from a feminist, anti-oppressive & harm reduction perspective.

Drop – In Program

• Create and maintaina safe and welcoming spaceforthose accessing Surrey Women's Centre’s drop-in program.
• Work 1-on-1 withclients to assess their immediate safety and determine their practical needs.
• Provide immediate access to drop-in resources including clothing, food, toiletries, and harm reduction supplies.
• Provide direct support to those seeking alternative reporting options (i.e., Bad Date Reporting).
• Assist drop-in clients with navigating and accessing internal SWC support programs including victim services, counselling and outreach services.
• Work collaboratively with in-house staff and external agencies to develop and coordinate drop-in activities for clients accessing services.
• Build relationships with local businesses, community agencies and individual donors to increase in-kind donations to the program.

SMART Van

• Provide outreach services to vulnerable populations through the SMART Van. Services include providing practical assistance, emotional support, safety planning, collecting bad date reports and distributing supplies to meet basic needs.
• Oversee the collection of bad date reports received by the team and ensure adequate procedures are followed.
• Assist in the coordination of the day-to-day operations of the SMART Van program including maintaining/replenishing supplies, coordinating monthly schedule and ensuring nightly reports are complete and up-to-date.
• Ensure regular maintenance of the SMART Van and when necessary, coordinate repairs.

Administrative & Supervisory

• Support SWC leadership team with maintaining work procedures that’re aligned with current health and safety protocols for drop-in and SMART Van program.
• Assist with tasks related to volunteer and staff recruitment, screening, training and retention.
• Maintain accurate and up to date records including shift reports, data collection and volunteer records.
• Participate in monthly Joint Occupational Health and Safety meetings.
• Support SWC Leadership team with facilitating ongoing staff trainings related to direct service and Occupational Health and Safety procedures.
• Assist in the creation and maintenance of the monthly schedule to ensure adequate staffing levels.

QUALIFICATIONSExperience:

• Minimum one year experience in a supervisory role, ideally in a non-profit setting.
• Minimum two years’ experience providing support to survivors of gender-based violence.
• Previous experience working with clients dealing with gender-based violence, homelessness, mental health, substance misuse and/or poverty.
• Experience with de-escalating high-stress situations and working with potentially aggressive clients.
• Experience facilitating trainings or workshops.

Skills & Abilities:

• Capacity to lead, coach, train and mentor staff and volunteers effectively.
• Creative approach to problem solving and strong capacity to manage multiple programs.
• Able to act decisively in high-stress situations.
• Advanced understanding of entire Microsoft Office Suite
• Ability to speak additional languages would be considered an asset.
• Must possess a class 5 license and have access to a personal vehicle.

Education:

• A post-secondary degree and/or diploma in social work or other related fields including psychology, social work, social services, criminology etc.
• A combination of education, personal experience and professional experience will also be considered.
• Current certification in Emergency First Aid (or higher) and Overdose Response training.
• Non-Violent Crisis Intervention certification would be considered an asset.