Friendly Caller - English

Friendly Caller - English

Volunteer Type: Virtual

Location: Over the phone

Volunteer Hours: Monday-Friday 9am-5pm 2 sessions/wk. 30 minutes each

Volunteers Needed: 3

Reports to: Community Health Promotions Program Manager

Position Summary:

The Friendly Caller Volunteer supports SPLC’s Friendly Connections program by providing regular telephone companionship to clients and older adults. Through friendly 15- to 20-minute conversations, the volunteer helps reduce social isolation, builds meaningful connections, and supports clients’ emotional well-being. This virtual role is ideal for a patient, compassionate, and outgoing individual who enjoys listening, engaging in conversation, and bringing encouragement and positivity to the lives of older adults.

Responsibilities: 

• Make scheduled telephone calls to assigned clients and older adults.
• Engage clients in friendly, respectful conversations lasting approximately 15–20 minutes.
• Provide companionship, encouragement, and a listening ear to help reduce social isolation.
• Build positive and appropriate relationships while maintaining professional boundaries.

Skills & Qualifications: 

• Ability to speak English is required.
• Strong verbal communication and active-listening skills.
• Friendly, patient, compassionate, and respectful manner.
• Comfortable initiating and maintaining conversations with older adults.
• Ability to build rapport while maintaining appropriate professional boundaries.

Senior Persons Living Connected is a diverse work environment. We encourage applications from all persons, including persons with disabilities. Accommodation will be provided, if needed, in accordance with the Ontario Human Rights Code and Accessibility for Ontarians Disability Act.

Volunteer Services Recruitment Team E-mail volunteerrecruitment@splc.ca