Family Room Volunteer - Scarborough Health Network

Purpose

Are you a compassionate individual who wants to make a difference in the lives of families with seriously ill children? Join our team as a Family Room Volunteer at Ronald McDonald House Toronto, providing comfort and support to families during their time of need.

About Us:

Ronald McDonald House Toronto offers a supportive and nurturing environment for families with seriously ill children undergoing treatment. We operate a House for 81 families in downtown Toronto and eight Family Rooms in hospitals across the Greater Toronto Area and in Sudbury. Our mission is to provide a sense of normalcy for families during challenging times by offering a range of programs and services.

What's in it for You:

Join us as a Family Room Volunteer at Scarborough Health Network – Centenary Hospital, where you will help create a welcoming and comforting space for families to rest, recharge, and remain close to their child during treatment. This role provides a meaningful opportunity to support caregivers and families during a challenging time while contributing to a warm, respectful, and family-centred hospital environment.

Please note that the Family Room is a nonclinical space supporting caregivers. This role does not involve providing medical care or direct support to the child receiving treatment.

Why We Need You:

Your friendly and welcoming demeanor will help families feel at ease during what can be a stressful and frightening time. By providing exceptional customer service, you will contribute to making our Family Room a true home away from home.

Key Responsibilities:

• Welcoming families, guests, and visitors with warmth, compassion, and professionalism.
• Providing excellent customer service and responding to questions within the scope of the volunteer role.
• Helping families become familiar with the Family Room space, services, and available amenities.
• Assisting with operational tasks to support the smooth running of the Family Room.
• Restocking supplies and organizing materials as needed.
• Helping maintain a clean, tidy, and welcoming environment.
• Following hospital procedures, safety requirements, and organizational guidelines.
• Maintaining confidentiality and responding to sensitive situations with care and discretion.
• Collaborating respectfully with the Family Room Coordinator, hospital staff, and fellow volunteers.

Skills and Qualifications:

We are looking for volunteers who bring compassion, reliability, and a welcoming presence:
• Compassionate, empathetic, and comfortable supporting families during challenging circumstances.
• Strong interpersonal, communication, and active listening skills.
• A warm, friendly, and professional approach to customer service.
• Ability to maintain confidentiality and handle sensitive situations appropriately.
• Reliable, responsible, and committed to providing consistent support.
• Able to take initiative and complete tasks independently.
• Able to work collaboratively as part of a team.
• Comfortable maintaining a clean and organized environment.
• Previous customer service, administrative, reception, hospitality, or healthcare-related experience is considered an asset.

Commitment:

We are looking for volunteers who can commit to a regular weekly shift of 3 hours for a minimum of six months. Here are the current openings:

Mondays: 6 p.m. - 9 p.m.

Tuesdays: 9 a.m. - 12 p.m., 3 p.m. - 6 p.m., 6 p.m. – 9 p.m.

Wednesdays: 9 a.m. – 12 p.m., 3 p.m. – 6 p.m., 6 p.m. – 9 p.m.

Thursdays: 12 p.m. – 3 p.m., 3 p.m. – 6 p.m., 6 p.m. – 9 p.m.

Fridays: 9 a.m. – 12 p.m., 12 p.m. – 3 p.m., 3 p.m. – 6 p.m., 6 p.m. – 9 p.m.

Saturdays: 9 a.m. – 12 p.m., 12 p.m. – 3 p.m., 3 p.m. – 6 p.m., 6 p.m. – 9 p.m.

Sundays: 9 a.m. – 12 p.m., 12 p.m. – 3 p.m., 6 p.m. – 9 p.m.

Requirements:

• Age Requirement: Volunteers must be 18 years of age or older, as per organizational policy.
• Availability: Able to commit to a regular weekly shift for a minimum of 6 months.
• Interview: Successful completion of a virtual interview with the hiring team.
• Background Check Screening: All volunteers are required to complete a police background check and satisfactory reference check.
• Health Screening and Immunizations: As this role is based within a hospital, Family Room volunteers are also required to complete additional health screening and immunization requirements mandated by the hospital.
• *Volunteers do not need to have all required immunizations completed at the time of application. Those who are willing to complete any outstanding requirements will receive further instructions during the onboarding process.
• **Please note that completing the required health checks may involve multiple visits to a healthcare provider. Any associated costs, including appointment fees or required immunizations, are the responsibility of the volunteer.
• Hospital Orientation: Attendance at the required hospital orientation.
• Orientation & Training: Attendance at a Ronald McDonald House Toronto volunteer orientation and completion of all required training modules prior to the first shift.

Interested?

Interested in this opportunity? We’re excited to hear from you! Apply now at: Ronald McDonald House Toronto Online Volunteer Application Form - Ronald McDonald House Toronto

Got questions?

Volunteer Engagement Team

E: volunteer@ronaldmcdonaldhousetoronto.ca