Education & Support Services Coordinator

Education & Support Services Coordinator Job Posting

Are you someone who wants to make a real difference to people living with Parkinson’s disease, and their carepartners? Parkinson Society British Columbia (PSBC) is seeking an Education & Support Services Coordinator to join our team.

Who we are

Parkinson Society British Columbia (PSBC) is a leading nonprofit organization dedicated to improving the lives of individuals affected by Parkinson’s disease and their families. Through a wide range of education and support services, we strive to empower those living with Parkinson’s across the province.

We believe that every person touched by Parkinson's deserves to know that they are not alone in their journey. Our mission is to empower the Parkinson's community in British Columbia by providing resources and services to enable self-management, self-reliance, and self-advocacy. Our friendly and knowledgeable staff offer up-to-date information, referrals, educational events, counselling, support groups, and exercise resources. We fund research to advance the understanding and treatment of Parkinson’s, as well as allied health positions across the province.

The position

Reporting to the Manager, Education & Support Services, the Education & Support Services Coordinator will provide and/or support the delivery of information, education, and resources for persons with Parkinson’s, their caregivers/families, volunteers, healthcare professionals and facilities providing care to persons with Parkinson’s. This position works in tandem with another Education & Support Services Coordinator, providing holiday/other coverage for their duties.

This is a full-time, largely remote position based in Vancouver, BC with in-person sessions and required meeting attendance at our downtown office 1-2 times/week. There is also occasional evening or weekend work, or travel within the province.

Responsibilities of the Education & Support Services Coordinator

Support Groups:

• Recruits, onboards, and plans succession of volunteer support group facilitators.
• Builds and maintains relationships with PSBC volunteer support group facilitators.
• Coordinates monthly PSBC Facilitator Touchbase Meeting and organizes quarterly training events for volunteer facilitators.
• Provides resources, guidance, and direction to support groups; this includes assisting facilitators in finding speakers, resources and services for their members and the community.
• Coordinates member lists for all the support groups, insurance for in-person support group facilities, etc.
• Co-facilitates/facilitates in person and online support groups as needed.
• Conducts in-person support group visits and coordinates facilitator meet-ups

Occasional coverage for Information and Referral:

• Provides first contact, front-line support and information in response to inquiries from people living with Parkinson’s, caregivers/families, volunteers, healthcare professionals, and others via telephone, email, or in-person.
• Coordinates resource mail-outs to constituents as required.
• Conducts intake for individuals wishing to access Counselling & Healthcare Navigation (CHCN) services.
• Researches information and community resources pertinent to people living with Parkinson’s, caregivers/carepartners, and healthcare professionals.
• Keeps up to date with research and related PD news. Uses knowledge to recommend items for article topics for publication, materials, and PSBC’s library.

Occasional coverage for Events:

• Plans events, attends and facilitates workshops, community talks, and educational conferences as required.
• Coordinates educational webinars, including the recruitment of presenters and moderation of webinars.
• Plans online psychosocial activities.
• Researches and advises on PD-related topics for webinars and conferences.
• Works with the Communications and Marketing team to develop event marketing resources.
• Provides technical support with online events as required.

Other:

• Oversees PDLink one-to-one peer support program
• Facilitates online virtual PSBC Open Houses
• Suggests/contributes content for quarterly newsletters and weekly digest emails
• Volunteer coordination as required
• Works with team members on assigned special projects
• Other organizational and administrative tasks as required

What we’re looking for

Education

• Post-secondary education in health, social services, not-for-profit management or related field, or a combination of education and experience required.

Experience

• Minimum of one year working in service delivery in a not-for-profit environment or related health or social service field; Program coordination experience is an asset.
• Experience supporting people living with a chronic health condition is preferred; knowledge and understanding of Parkinson’s disease is an asset.
• Experience supporting people from diverse backgrounds.
• Experience planning and delivering educational events is preferred.
• Familiarity working with the BC health care system.
• Knowledge of resources available in BC to refer people to assist those living with a chronic health condition.
• Experience liaising with community social services agencies and healthcare providers.

Skills

• Strong computer skills and the ability to work with a variety of tools and software
• Research
• Strong listening skills; compassionate and organized questioning skills to identify needs
• Excellent verbal communication skills in-person and by phone and video call
• Excellent written skills to provide effective support through email
• Presentation and facilitation skills an asset
• Demonstrated ability to work independently and as a member of a team

What We Offer

Be part of a small, agile team that is committed to making a difference in the lives of those affected by Parkinson’s Disease.

• Compensation of $48,000-$62,000 per year, commensurate with education and experience.
• A primarily remote work environment and access to a modern downtown Vancouver office located near Skytrain, Westcoast Express and Seabus.
• Paid vacation, sick leave, office closure during the December holiday period, and a paid day off on your birthday.
• Extended health and dental benefits, and RRSP matching program, available after the successful completion of the probationary period (typically three months).
• Opportunities for professional development and training.
• A supportive and collaborative team culture.

How to apply

Please submit your resume and a cover letter outlining your qualifications, experience and connection (if any) to Parkinson’s disease or chronic illness, by November 3, 2025, at 8:00am. Applications will be reviewed as they’re received so don’t way to apply!

Thank you for your interest. We kindly ask that applicants do not contact us. Only shortlisted candidates will be contacted.