Director of Operations

Director of Operations

ABOUT US

At The Volunteer Well, we believe that simple acts of kindness can transform a community. We are a Canadian non-profit that connects people who want to give their time ("Givers") directly with neighbors who need a helping hand ("Receivers").

Through our easy-to-use digital platform, community events, and local partnerships, we break down the red tape of traditional volunteering. Our goal is to build a more connected, compassionate society by making sure support goes straight to those who need it most.

WHAT YOU’LL GAIN:

By joining The Volunteer Well as a member of our team, you will:

• Gain high-impact experience leading operational strategy, improving internal processes, and supporting the development of programs and initiatives from the ground up.
• Gain hands-on experience with full cycle program management and event coordination
• Work directly with the Board of Directors to strengthen operational processes, coordinate internal initiatives, improve organizational efficiency, and develop leadership skills while aligning responsibilities with your professional development goals and building a strong portfolio of operational experience.
• Receive a formal Letter of Recommendation and verified LinkedIn skill endorsement after 6 months of active commitment.

VISION:

The Volunteer Well aspires to become a global organization fostering deeper human connections through the science of generosity and the law of giving and receiving, with millions of ‘givers’, ‘receivers’, program participants, ambassadors and partners worldwide, united in promoting love, compassion, and justice for all while shattering discriminatory barriers and nurturing a resilient, connected humanity

MISSION & MANDATE

The mission of the Volunteer Well is to empower individuals, strengthen families, connect communities, and unite humanity by promoting a direct-source volunteering system rooted in generosity, inclusivity, and mutual support.

ROLE OVERVIEW

The Volunteer Well is seeking an organized and self-motivated Director of Operations to lead the development and implementation of internal operational initiatives, strengthen organizational processes, and support volunteer training and professional development.

We believe in pouring back into the people who power our mission. In this role, you will oversee the strategy, design and execution of the charities program and events, specifically tailored for marginalized segments including the elderly, youth, women and self-identifying females, new immigrants, people with disabilities, low-income families, and those facing discrimination, including LGBTQ++, non-binary individuals, Black, Indigenous, and People of Color (BIPOC).

KEY RESPONSIBILITIES

Program Development & Management

• Oversee the development and execution of high-quality, inclusive empowerment programs for marginalized segments, with a special focus on the elderly, youth, women and self-identifying females, new immigrants, people with disabilities, low-income families, and those facing discrimination, including LGBTQ++, non-binary individuals, Black, Indigenous, and People of Color (BIPOC), in partnership with internal and external stakeholders.
• Ensure programs are client-centered and aligned with the charity’s inclusive approach, helping remove barriers to inclusion and fostering stronger communities.
• Provide strategic guidance and support to program coordinators, ensuring they meet program objectives, manage stakeholder partnerships, and deliver impactful community initiatives.

Program Operations & Administration

• Coordinate program support, marketing, and logistics, including scheduling meetings, tracking metrics, managing event calendars, and resolving issues as needed.
• Ensure that the charity’s operational processes and program management strategies are aligned with bylaws, rules, and regulations.

Fundraising, Events & Community Outreach

• Oversee the planning and management of fundraising and community outreach events, ensuring alignment with operational goals and smooth execution.

Board Governance & Participation

• Commit to attending 4-6 board meetings per year (virtually or in-person) and actively participate in decision-making processes.
• Commit to a 3-year position on the board- renewable for further term upon expiry and commit attendance to at-least 10 monthly board meetings and one Annual General Meeting every year.
• Abide by conflict-of-interest guidelines and ensure operational transparency and fairness in the management of resources.

Collaboration & Stakeholder Engagement

• Collaborate with other directors to ensure the charity’s programs and events contribute meaningfully to its mission of empowering marginalized communities.

Diversity, Inclusion & Organizational Values

• Promote and uphold The Volunteer Well’s values of inclusivity, diversity, and community service in all operational and program activities.

Preferred Qualifications

• Education: Background in business administration, program management or a related field of study
• 5+ years of experience is required in a related field, board experience is an asset
• Strong written and verbal communication skills, with the ability to clearly communicate operational processes, develop effective training materials, and engage volunteers and team members.
• Familiarity with digital tools (Google Workspace, basic AI applications like ChatGPT) or a quick ability to learn new software

TIME COMMITMENT & LOCATION

• Location: Remote (Canada-wide)
• Hours: Flexible (~3 to 5 hours per week)

LIVED EXPERIENCE AND DIVERSITY STATEMENT

The Volunteer Well is committed to equity, diversity, and inclusion. We encourage applications from Indigenous, Black, racialized, and 2SLGBTQ+ communities, women, newcomers, persons with disabilities, low-income families, and other equity-deserving groups. We recognize that lived experience is a valuable asset and will be considered where applicable to the role.

To apply for this role please submit your application by Friday October 30, 2026. Only shortlisted applicants will be contacted by email to arrange an interview. Thank you for your time and effort!