Director of Consulting Operations

About Collaboration Partners

Collaboration Partners mission is to catalyze social impact through pro-bono management consulting. Our team of volunteers empowers non-profits with actionable recommendations, customized to meet their unique needs. To learn more about CP please visit us at www.collaborationpartners.ca

Director of Consulting Operations - Overview

The Director of Consulting Operations ensures the successful end-to-end delivery of our pro-bono consulting projects. You will be a key contributor in delivering our services and ensuring a positive experience for our consulting team.

Responsibilities include:

• Working with the VP of Consulting Operations to scope and prepare new project engagements, including setting up client touchpoints and drafting Statements of Work. Acting as the primary contact for our Engagement Manager and Consultants throughout the execution of project engagements. Assisting in creating work plans, ensuring the quality of deliverables, and attending project presentations to the client.
• Assisting in client relationship management to ensure a positive experience for the nonprofits we work with.
• Serving as the escalation point for the clients, ensuring that any client concerns, issues or delays are brought up to the Collaboration Partners Executive Team and Board.
• Serving as the escalation point for Consultants and Engagement Managers in the event any unexpected issues arise within the consulting team.

Qualifications, Experiences, and Skills

We welcome applications from any individuals seeking to broaden and supplement their work experience with this exciting volunteer role.

• Minimum 3 years of professional experience, preferably in management consulting, corporate strategy, business development, or similar roles
• Strong preference for hands-on experience in strategy development and strategic planning and execution
• Self-starter with ability to work effectively in team and individual settings, including in a remote environment
• Some experience in leading direct reports

You are an ideal candidate if you have a proven record of exceptional performance and possess an aptitude for leadership, critical analysis, and communication.

Time Commitment

Those who wish to apply should expect to commit 2-4 hours a week.

How to Apply

Please provide your most recent resume and answer each of the following questions in 250 words or less:

1. Why do you want to volunteer with Collaboration Partners?
2. Please highlight any relevant experience in leading consulting engagements or managing client relationships.

Please send your completed answers and resume to info@collaborationpartners.ca