Director, Client Services (Toronto)

DIRECTOR, CLIENT SERVICES (Toronto)

(Hybrid – minimum 4 days per week on-site)

The Organization:

Ever wanted to change the world for the better? We do too! Every day, our staff works towards SCIO’s vision of making Ontario a more accessible and inclusive community. Every single day of the year, at least one person in Ontario sustains a spinal cord injury the impact is far-reaching, beyond the individual to family, friends, employers and the community. We believe in the power of choice, for all, and we want to change the way the world sees people with disabilities. Our founders envisioned a better, healthier, more inclusive life for people with spinal cord injury and set out to make it so. We are honoured to carry forth that tradition every day in Ontario, as we work for and with people with SCI to live the life they choose.

The Opportunity

This is an existing position and an active vacancy. The Director, Client Services is responsible for determining and delivering client centered services that integrate with other SCIO portfolios to support the Strategic Plan. This position promotes service innovation through evidence-based practice to increase client access to quality assured services while securing significant revenues, funding, contract and/or new service offerings through building relationships with government funders and other agencies.

We are looking for an individual to lead our Client Service programs – Service Navigation, Peer Support and Employment Services. The successful candidate understands and champions the importance of philanthropy in achieving the organization’s mission through establishing and maintaining functional working relationships with government grant authorities, ensuring budgets and business plans are prepared, monitored and reported according to government expectations and the SCIO annual operating plan. This position is based out of the Provincial office in Toronto for a minimum of 4 days per week.

Role Overview and Key Responsibilities:

Reporting to the Chief Executive Officer, and working closely with the senior leadership team, the Director, Client Services, provides strategic leadership, direction and management as it relates to:

• Develop strategic direction, service standards and outcome targets for all Client Services programs.
• Lead the development, execution, operationalization and sustainability of innovative service delivery models, service enhancements and expansion.
• Secure significant revenues, funding, contracts and new service offerings to enhance the financial stability and viability of SCIO.
• Assure that SCIO is strategic, coherent and compelling in its engagement of clients, members, supporters, donors, community partners and other key stakeholders
• Leads development of effective relationships with acute care, rehabilitation and community service providers
• Implement and execute our strategic plan and evaluate the key performance indicators
• Contribute to and support a culture of best practices across the organization province-wide
• Assess and monitor organizational risk and provide strategies to address and mitigate risks including emerging trends
• Drive inter-portfolio collaboration with a high performing team and external service providers
• Manage direct reports to ensure timely achievement of department goals while demonstrating solution-based decision making and performance management
• Assists in the success of SCIO initiatives by actively supporting and participating in special events and projects
• Act as the lead for various committees (Privacy, Quality, French Language Services)

Qualifications:

• Minimum 10 years proven track record of strategic and operational success, with at least 5 years in a senior leadership capacity supervising staff service delivery
• Undergraduate degree, in rehabilitation, social work, psychology or related discipline, registered Health Care Practitioner, an asset
• Combination of training and/or relevant experience in volunteer management, disability issues, program development and program management
• Knowledge of the issues faced by people with SCI and their families
• Proven knowledge of organizational, planning and time management skills
• Proven knowledge of budget and business plan preparation and execution
• Proven track record of building and maintaining effective partnerships and fund-generating initiatives. Proven understanding of fundraising for advocacy and social venture causes
• Ability to anticipate tasks, set priorities, meet deadlines and function smoothly under strict deadlines and shifting priorities.
• Critical understanding of values-based, volunteer driven, charity/not-for-profit organizations
• Willingness to work outside of regular business hours and provincial travel as may be necessary, on occasion
• Bilingual (English/French), an asset

Salary Range:

• $120,000 - $163,600 per year

This is an excellent opportunity for an individual who is passionate, caring, innovative, enthusiastic and authentic. Your work is characterized by a high standard of professionalism, dependability, and attention to detail and you are adaptable to handling a variety of challenges in a fast-paced environment.

Given the essence of Spinal Cord Injury Ontario, lived spinal cord injury experience will always be considered an important criterion among the criteria that are part of any given search. SCI Ontario is an equal opportunity employer dedicated to achieving accessibility in employment for persons with disabilities, while ensuring inclusive, barrier-free selection processes and work environments.

SCIO is committed to equality, diversity, and inclusion in our recruitment processes. We strive to create a workplace that reflects the communities we serve, and everyone feels empowered to bring their full, authentic selves to work with a sense of belonging. We actively encourage applications from members of groups with historical and/or current barriers to equity, including, but not limited to: Indigenous peoples, members of groups that commonly experience discrimination due to race, ancestry, colour, religion and/or spiritual beliefs, or place of origin; persons with visible and/or invisible (physical and/or mental) disabilities; persons who identify as women; and persons of marginalized sexual orientations, gender identities, and gender expressions.

Reasonable and appropriate accommodation will be provided during the recruitment process upon request and addressed confidentially. We thank all applicants; however, only those under consideration will be contacted.

Upon request, this position will require a Police Record Check and credentials verification.

Your positive relationship building skills, coupled with a solid record of dependability, commitment and passion to make a difference, makes you the ideal candidate. If you would like to make a meaningful contribution to your community and join our team, please forward your resume and corresponding cover letter, with salary expectations, by February 2, 2026, in confidence by to: Human Resources, SCI Ontario, 520 Sutherland Drive, Toronto, ON M4G 3V9, Fax: 416-645-3265, E-mail: hr@sciontario.org.