Digital Solutions Facilitator

Scheduled Weekly Hours:

35

Union:

Yes

Work Shift:

Remote Type:

Duration:

July 6, 2026-

Job Description:

This is a full-time union position scheduled to work 35 hours per week. This is a fully on-site position with no remote or hybrid options, due to funder and role requirements.

Position Summary

The Digital Solutions Facilitator is responsible for delivering online jobseeker and employer programming, including coaching and training sessions.

The role facilitates training content, maintains digital resources, and supports clients through referrals to COSTI’s services. It also contributes to program improvement through data collection, feedback analysis, and labour market research.

Job Title

Digital Solutions Facilitator, Employment Services

Function

Digital Program Delivery | Online Training | Client Facilitation | Employment Services

Reports To

Assistant Manager, Digital Solutions and/or a designate

Purpose

To design and deliver digital and in-person employment services programming that supports jobseekers in achieving employment outcomes.

Key Contribution

Enhances access and effectiveness of employment services through high-quality facilitation, training delivery, and client support.

KEY RESPONSIBILITIES

Online Training Delivery and Facilitation

• Facilitate online job training and coaching sessions that support jobseekers with job search, matching, skills training, and soft skills that support job retention, and that support employers with the implementation of employer partnerships.
• Deliver engaging sessions using virtual learning platforms such as but not limited to Moodle, MS Teams, and Zoom

Backlog In-Person Training

• Provide in-person training at COSTI Employment Services sites as a backup support capacity for front-line staff that are on-vacation or are backlogged providing one-on-one support.

Curriculum and Content Development

• Support the Assistant Manager, Digital Solutions to develop training materials, presentations, and exercises aligned to program curriculum

Digital Resource Management

• Maintain updated employment, education, and community resources on digital platforms

Service Navigation and Referrals

• Refer clients to training programs, education pathways, and community supports based on assessed needs.
• Refer clients to other supports provided by COSTI, and to the community as required

Data Management, Case Management, Documentation, and Compliance

• Maintain accurate, timely, and complete case notes and service records in accordance with funder requirements.
• Document all client interactions, progress, and outcomes in required systems (e.g., CaseFLO, CaMS, and COSTIs CIS).
• Ensure compliance with program guidelines, audit requirements, and privacy standards.
• Maintain accurate client data and records
• Support program reporting and statistics

Continuous Improvement

• Collect client feedback and analyze program outcomes
• Support program improvements and reporting

Administrative Support

• Ensure completion, accuracy, and validation of client intake data, including proper linkage to required client information systems to support reporting, compliance, and service tracking
• Track and maintain accurate records of workshop enrolment, attendance, and participation to support service monitoring and performance reporting
• Contribute to the preparation of statistical and narrative reports to support program evaluation, continuous improvement, and funder reporting requirements
• Perform additional administrative and program support duties as required

PERFORMANCE ACCOUNTABILITY

• Achieve individual service delivery targets, including group coaching delivery.
• Participate in the Performance Monitoring and Accountability Framework (PMAF) including producing weekly reports, participating in monthly and quarterly performance meetings, and the annual shared‑learning retreat.
• Maintain accurate, complete, and timely data entry for all jobseeker activities, including group coaching session participation, referrals, and follow-up activities in required systems (e.g., CaseFLO, FFAI, CaMS, CIS, CAT).
• Track, monitor, and report on key performance indicators, including service volumes, client progress, and employment outcomes, and adjust service delivery approaches as needed to meet program targets.
• Prepare and contribute to statistical and narrative reporting, including activity summaries, service outcomes, and performance reviews, in accordance with program and organizational requirements.
• Demonstrate accountability for individual and team performance outcomes, ensuring alignment with funder expectations and organizational standards.
• Engage in ongoing learning and professional development, including participation in training sessions, knowledge-sharing activities, and continuous improvement initiatives throughout the year.

QUALIFICATIONS

• Post-secondary diploma in Social Services or related field
• 1+ year experience facilitating online and in-person training
• Experience developing employment-related training materials
• Knowledge of employment services and programs
• Experience with Moodle, MS Teams, Zoom, and digital tools
• Strong communication and presentation skills
• Ability to work with diverse populations

CORE COMPETENCIES

• Digital Training Delivery & Curriculum Design: Delivers engaging, structured training and develops relevant curriculum that supports jobseeker learning and employment outcomes.
• Client Engagement & Support: Provides responsive, inclusive, and client-centered support that guides jobseekers through services and enhances their employment readiness.
• Labour Market Awareness: Applies knowledge of labour market trends, employer expectations, and in-demand skills to inform training and client guidance.
• Data Management, Reporting & Continuous Improvement: Maintains accurate data, monitors outcomes, and uses insights to improve program effectiveness and service delivery.
• Cross-Functional Collaboration: Works collaboratively with internal teams and partners to ensure coordinated service delivery and consistent client outcomes.
• Client-Service Orientation: Delivers respectful, empathetic, responsive, and high-quality service to participants, employers, and partners.
• Individualized, Person-Centred Support: Provides custom-tailored, flexible, one-on-one support tailored to each participant’s goals, strengths, and barriers.
• Participant- and Employer-Centred Employment Success: Builds strong participant and employer relationships to support quality job matches and successful employment outcomes.
• Responsive, Equitable, and Solutions-Focused Service Delivery: Applies fairness, sound judgment, and practical problem-solving to deliver consistent, accountable, participant-centred service.
• Welcoming, Engaging, and Uplifting Service Experience: Creates a friendly, inclusive, and motivating environment that builds trust and encourages participant engagement.
• Whole-Person, Integrated Service Navigation: Connects and integrates services to support the full range of participant needs and enable sustainable employment outcomes.

LOCATION AND SALARY INFORMATION

LOCATION:3100 Rutherford Road, Vaughan (1 vacancy)

START DATE: July 6, 2026 (Tentative)

SALARY RANGE: $63,000 to $70,000 per annum plus benefits
(Please note the salary for this role is currently under review)

POSTING DATE: June 5, 2026

CLOSING DATE: June 19, 2026

HOW TO APPLY:

Interested candidates are invited to submit their résumé and cover letter outlining their qualifications and interest in the role.

About COSTI

COSTI Immigrant Services is a community-based organization dedicated to supporting newcomers and diverse populations as they build successful futures in Canada. Through a wide range of employment, settlement, education, and support services, COSTI helps individuals and families achieve economic and social integration. To learn more, visit https://www.costi.org.

Why Work at COSTI

• Meaningful work supporting employment success and community integration.
• Collaborative, mission‑driven workplace.
• Ongoing learning and professional development opportunities.
• A diverse, inclusive, and value-driven organization.

Artificial intelligence is not used to screen, assess, or select applicants for roles with the Agency.

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.