Coordinator, Digital Media and Events

Organization: Distress Centre of Ottawa and Region

Location: Ottawa and Region, Ontario | Hybrid (remote and in-office)

Employment Type: Full-time, Permanent

Schedule: 37.5 hours per week, with regular evening, weekend and holiday work requirements

About the Distress Centre of Ottawa and Region

For more than 55 years, the Distress Centre of Ottawa and Region (DCOR) has been a source of connection, hope, and empathy for those experiencing stress, distress, and crisis across and well beyond the City of Ottawa. Operating 24 hours a day, every day of the year, DCOR provides accessible, confidential, and non-judgmental support and referrals in both English and French. Through our phone lines, community partnerships, training, and volunteer-driven programs, we ensure that no one in our community faces their most difficult moments alone.

About the Position

Reporting to the Manager, Communications, the Coordinator, Digital Media and Events brings DCOR's brand to life across digital channels and community events. This is a hands-on, execution-focused role: the Coordinator produces social and email content, plans and delivers DCOR's events end to end, and creates on-brand collateral, with care for the mental health and crisis-support context in which DCOR works.

The Coordinator is the day-to-day steward of DCOR's social channels, and works with the Director, Partnerships and Development on events that support fundraising and donor engagement. During peak event periods, the Coordinator sets priorities across social media, events, and creative work with the Manager, Communications.

Key Responsibilities

Social Media and Digital Marketing: Approximately 40%

• Monitor DCOR's social media channels.
• Build and manage monthly content calendars across digital platforms, ensuring alignment with campaigns, awareness dates, and organizational priorities.
• Create and execute platform-specific content and digital campaigns (Instagram, Facebook, LinkedIn, and others) that are on-brand, engaging, and suited to each audience and format.
• Write and adapt copy across channels including social media and email, with sensitivity to the mental health and crisis support context.
• Support email marketing initiatives including content drafting, deployment, and performance tracking in compliance with DCOR practices and legislative requirements.
• Track and report on digital performance metrics (engagement, reach, conversions) and share insights with the Manager.
• Stay current on sector digital marketing trends and tools to continuously strengthen DCOR’s presence.

Events Coordination: Approximately 40%

• Plan, coordinate, and execute DCOR’s community events, from concept through post-event evaluation.
• Coordinate all event logistics including venue liaison, vendor relationships, budget tracking, and run-of-show planning, escalating to the Manager or Director as required.
• Orient, schedule, and manage volunteers supporting event delivery when applicable.
• Develop and implement integrated marketing and promotional plans for each event, in collaboration with the Manager.
• Represent DCOR at community events, sector gatherings, and tabling opportunities
• For fundraising and donor events, coordinate with the Director, Partnerships and Development on event objectives, guest lists, and donor acknowledgement and follow-up.
• Collect and document consent for photography, video, and personal stories gathered at events.

Creative Production and Media Support: Approximately 20%

• Design routine collateral and digital assets, such as social graphics, event materials, one-pagers, and presentations, applying DCOR's brand standards.
• Maintain DCOR’s digital asset library (logos, templates, photography, brand guidelines).
• Support internal communications needs, ensuring organizational materials reflect DCOR’s visual identity.
• Monitor media mentions, compile summaries and flag relevant items for the Manager.
• Support the Manager in preparing media materials including talking points, backgrounders, and press kits.

Other duties as assigned

Qualifications

Required

• 2-5 years of progressive experience in marketing, communications, or digital media.
• Post-secondary education in a related field.
• Demonstrated experience in both marketing execution and social and digital media management.
• Demonstrated experience producing polished materials using tools such as Canva or Adobe Creative Suite.
• Demonstrated experience planning and executing public-facing events.
• Demonstrated understanding of digital marketing principles including content strategy, audience segmentation, SEO, and campaign planning.
• Demonstrated ability to execute independently: taking concepts and running with them to completion.
• Demonstrated experience with analytics tools and the ability to translate data into actionable insights.
• Excellent written and interpersonal communication skills, with the ability to adapt tone for sensitive subject matter.
• Ability to manage multiple projects simultaneously with strong attention to detail.
• Commitment to equity, inclusion, and community wellbeing.

Preferred

• Experience in the nonprofit, healthcare, or mental health sector.
• Familiarity with safe messaging guidelines for suicide and mental health.
• Bilingual proficiency in English and French (written and spoken).
• Experience coordinating volunteers.

Please note

• This role involves regular evening, weekend, and holiday work connected with events, and travel in the Ottawa region; a valid driver's licence is required.
• We require samples of your work, such as a portfolio link, a social account you managed, or materials you designed, alongside your application.
• Given the nature of DCOR’s work, the successful candidate may be required to complete a Police Reference Check. Further details will be provided during the interview process.

Compensation

• Salary: $55,000-$57,000 annually
• Benefits including medical and dental coverage after 3 months.
• Group RRSP matching program after 3 months.
• Competitive annual leave program, including 15 days of vacation, 7 days of planned personal leave and 15 days of sick leave.
• Hybrid work environment with work taking place from the candidate’s home office as well as from our central Ottawa office.
• Free onsite parking.

Application Details

Please submit your résumé and cover letter outlining specifically how you meet the required qualifications via CharityVillage by 11:59pm on Monday, October 26th, 2026.

This posting is for an existing vacancy. DCOR does not use AI to screen, assess, or select applicants for the position. Only those applicants chosen for an interview will be contacted.

DCOR is committed to building a diverse and inclusive workforce that reflects the places where we work. We encourage applications from people with lived and living experience of mental health challenges; Indigenous peoples; racialized communities; persons with disabilities; members of 2SLGBTQIA+ communities; and others who have been underrepresented in the nonprofit and mental health sectors. Self-identification is entirely voluntary and all information will be kept confidential.

If you require accommodation(s) at any stage of the recruitment process, please contact us in confidence by emailing us at jferne AT dcottawa.on.ca. All requests for reasonable accommodation will be considered fairly and objectively, ensuring applicants are treated with respect and dignity.