Community Support Worker (2025-421-CC)

Competition: (2025-421-CC)

Community Support Worker (2025-421-CC)

Employment Type:

Contract Hourly (Until April 10, 2026), Bargaining Unit (1 Vacancy)

Work Hours:

35 hours/week Mon-Fri 9am-5pm

Work Setting:

Salary:

Exclusively Onsite at 650 Queen St E, Toronto, Ontario
$33.24/hour

Application Deadline:

September 30, 2025, by 11:59 pm

Program Overview
The Supportive Housing Department provides a variety of housing, community and supports based services to adults & seniors who have struggled with homelessness, mental health and/or addiction related challenges.

This Project/Program will aim to engage and support vulnerable tenants with whom are at risk of destabilization due to re-development and/or other unexpected events resulting in the loss of their housing.

What You Will Do

• Perform initial and ongoing needs assessment from a strengths-based client support approach
• Provide case management services including care planning, assessments, personal goal setting, short- and long-term planning, supportive counselling, follow up supports, crisis intervention, care and service coordination, case conferencing and referrals as needed
• Collaborate with Housing & Financial Empowerment staff to support tenants/clients with strategies to maintain housing, tend to financial structuring of income sources and employment as well as transition planning to support move ins and outs as required.
• Provide tenant/client support to empower the individual and increase their independence.
• Assist tenant/client to set objectives and plan activities to achieve goals.
• Assist tenant/client to develop necessary skills to live in the community (e.g. cooking, housekeeping, budgeting, shopping, leisure planning, etc.).
• Identify deterioration in mental status or in independent functioning of client and take appropriate action.
• Provide crisis prevention, management, and intervention support including conflict mediation, interpersonal supports, and social resourcing.
• Establish and maintain an ongoing flexible and supportive relationship with clients.
• Introduce new tenants to other tenants and staff and to the various committees and activities they can participate in.
• Promote participation in on site community development programming and tenant engagement initiatives.
• Assist tenant/client to develop a supportive network.
• Keep documentation and client files current and updated and collect data as required.
• Document any significant problems, events, changes to services, special needs, etc.
• Apply ethical standards related to the provision of community support.

What You Bring to the Team

• Bachelor’s Degree in Social Work (BSW) or related degree.
• Registered Social Worker (RSW) in good standing with the Ontario College of Social Workers and Social Service Workers (OCSWSSW) and/or Member in good standing with a Professional College in Ontario strongly preferred
• Minimum three (3) years of community experience in mental health, addictions, housing 4 and/or social work
• Related experience in case management, supportive counselling, conflict/crisis mediation and client engagement.

What Will Set You Apart

• Related experience in case management, supportive counselling, conflict and crisis mediation and client engagement.
• Demonstrated experience working with individuals with mental health, substance use, addiction issues, physical health issues and/or street involvement. Might work in environments where there are pests.
• Commitment to a client-centered approach and a demonstrated positive attitude.
• Demonstrated cultural competency with ability to communicate and engage with individuals from diverse, ethno-cultural backgrounds and levels of abilities.
• Strong capacity for multi-tasking, analytical, and problem-solving skills
• Demonstrated information and referral skills and ability to work collaboratively with service providers and stakeholders.
• Experience with and ability to apply Harm Reduction Principles
• Solid understanding of the Mental Health Act and the Residential Tenancies Act.