Community Service Worker

Regeneration Outreach Community is a community of caring persons who, as an expression of Christian love in action, are continually striving to provide dignity to the lives of all those in need. We operate seven days a week bringing healing, personal growth and spiritual awareness to those in need within a safe and caring environment. Our work at Regeneration “begins where the guest is” by working to assess the areas of need, and to develop, implement and to facilitate groups. The role will focus on relationship building - beginning with our guests and volunteers, and also within the professional community, to promote and inform about Regeneration and the services provided.

A Community Service Worker will demonstrate empathy, resourcefulness and professional boundaries. They will have strong advocacy and communication skills. A successful candidate will see the importance of teamwork and collaboration. This person will reflect our core values of Love, Integrity, Hope and Hospitality in all aspects of their role.

Job Responsibilities

• Building therapeutic relationships that empower our guests to meet their personal goals
• Facilitating essential care programs (ie, meal program, showers, laundry and clothing)
• Ensure safety of all guests, volunteers and staff by holding people accountable and ensuring our rules boundaries are being followed
• System navigation/referrals
• Provide a safe and welcoming space for guests and volunteers
• Co- facilitating groups, as well as facilitating social integration programs
• Supporting guests with housing placement, housing loss prevention, income support applications, liaising with other resources
• Advocacy (ie. With Landlords, Ontario Works, Shelters, and other community agencies)
• Working through crisis situations with guests
• Collaborating with community partners to provide a wrap-around approach for guest support
• Develop strategies with staff to help guests to improve their overall wellbeing
• Maintain proper records on guests
• Maintain and model appropriate personal boundaries with guests and volunteers and refrain from involvement with the personal affairs of guests or other business that may constitute a conflict of interest
• Maintain positive relationships with service providers, guests, volunteers, staff and supporters
• In collaboration with management, mentor and support placement students
• Represent Regeneration when required (i.e. presentations, booths, etc.)
• Collect Stories
• Other duties as required

Requirements and Qualifications

• Diploma or degree in Social Service field
• Understanding of the complexities of addiction and/or mental illness
• Crisis Intervention and de-escalation training is an asset
• CPR/First Aid Training is an asset
• Effective time-management skills
• Current Vulnerable Sector Check