Community Outreach and Program Support Worker

Position Description

Position Title: Community Outreach/Program Support Worker – Langley Hospice Society

Reports to: Langley Hospice Society Executive Director, or designate

Functional reporting: Palliative Support Manager/Bereavement Support Manager

Position Type: Full time (37.5 hours per week), Wage: $30/hour (plus benefits)

Position Summary:

Reporting to the Executive Director or designate, with a functional reporting relationship to our Program Managers, the Community Outreach/Program Support worker in collaboration with our palliative and bereavement program team, is responsible for the development and delivery of client and community-centred support programs and services, through the Langley Hospice Society.

They will assist with the provision of one-to-one and group palliative and bereavement support programs within the community and through our supportive program centre. They will provide ongoing support for fellow program staff and LHS volunteers in staff-led and volunteer-supported programming environments in the community, in hospice, and through our supportive program centre. They will assist with the delivery of community workshops and training, and connect regularly with community members and organizations to assist with information and access to palliative and bereavement services and supports, when they need them most.

As an integral part of the Langley Hospice Society’s Program Delivery Team, they will work collaboratively to ensure that program delivery is accessible and responsive to the needs of palliative and bereavement clients from the community and is consistent with the mission, vision and values of the Langley Hospice Society.

Typical Duties and Responsibilities - The successful candidate will:

COORDINATION & COMMUNICATION

• Assist with the development of a vibrant community outreach program, by ensuring that information and resources to access palliative and bereavement support and services are accessible for clients and the community.
• Support and collaborate with program staff to ensure timely access to programs and services
• Support and collaborate with volunteers as appropriate.
• Maintain regular communication with community organizations, clients, volunteers, program managers and fellow staff.
• Refer clients to other community programs and services, as appropriate.
• Coordinate special events and activities as needed.
• Participate in weekly program check-ins, and monthly program and all-staff meetings.
• Respond to enquiries by phone, email, and in person in a timely and professional manner.

FACILITATION AND TRAINING:

• Work with the existing curriculum, and update, develop and deliver relevant programs and workshops to prospective volunteers, clients, colleagues, and community members, as appropriate.
• Coordinate and/or facilitate other training opportunities for volunteers, fellow staff and the community.
• Facilitate information and educational sessions for community groups, and individuals as appropriate.

VOLUNTEER SUPPORT

• Support and work collaboratively with trained LHS volunteers who assist the program team in providing support and service, in community, in hospice residence and through our supportive program centre.
• Ensure that volunteers are trained, orientated and supported in their roles.
• Coordinate and schedule volunteers to meet program needs with collaboration and/or communication with the program managers and fellow staff, as appropriate.

PALLIATIVE & BEREAVEMENT PROGRAM SUPPORT

• Will provide information and resources for individuals and organizations in the community who are looking to understand the palliative approach to care, and how to access support and services as they approach end-of-life.
• Deliver client and community-centred one-to-one support and/or group support for individuals who have experienced the death of a significant person in their lives, no matter the timeline or circumstances around the death.
• Facilitate and foster engagement of trained volunteers within the community, hospice residence and supportive program centre to increase access to LHS support programs and services.
• Support program staff with intakes, individual and group program development and delivery, and other activities to ensure access is relevant and timely, for clients and the community.

ADMINISTRATION

• Maintain a current knowledge of, and adhere to all Langley Hospice Society policies and procedures.
• Keep accurate and confidential records of client, community and volunteer information.
• Keep accurate and confidential records of client/program statistical information.
• Gather and record information to provide a monthly activity report to the Executive Director or designate.
• Contribute content for the newsletter and/or annual report as required.
• Proficient with technology and office tools, word processing, data entry, Excel, and Canva, or other similar tools.
• Attend regular staff and program meetings(bi-weekly).

PERSONAL AND PROFESSIONAL QUALIFICATIONS

• This is an outreach focused role and requires that you have a valid Class 5 Driver’s License and access to a vehicle.
• Have relevant education and/or a degree in health or social services, and/or a comparable combination of education and experience in a related field.
• Have an understanding of and education and/or experience in the delivery of client and community-centred palliative and bereavement support services.
• Have recent experience in supervising and /or supporting volunteers.
• Have an understanding of adult learning principles, experience in adult education and/or group facilitation.
• Have an understanding of, and commitment to the hospice/palliative care philosophy.
• Have strong communication and team building skills; a natural collaborator.
• Be well organized, and have the ability to prioritize and manage a variety of tasks.
• Computer proficiency; Microsoft Office Suite (Word, Excel, Power Point), and data entry (Donor Perfect).
• High level of diplomacy, discretion and confidentiality, as well as the ability to communicate and interact effectively with a variety of community members, staff, volunteers, clients, key stakeholders and general public.

Note(s):

• A satisfactory vulnerable sector criminal record check is a condition of employment, and must be updated every 5 (five) years.
• The successful applicant will be required to adhere to all Fraser Health regulations and Provincial Health regulations and protocol directives, as may be revised from time to time.

Interested applicants may forward a resume and cover letter to the attention of: Shannon Todd Booth, Executive Director, via email at: shannon@langleyhospice.ca.

Application Deadline: July 10, 2026

No Phone Calls Accepted.