Community Crisis Intervention Worker, Various Locations

Position Title: Community Crisis Intervention Worker (CCIW)

Reports to:  Director, Crisis Services or Team Manager

Salary:  $65,422.56 per annum with comprehensive benefits package

Note: Hiring multiple positions at various locations

Job Summary: The Community Crisis Intervention Worker (CCIW) provides crisis intervention, de-escalation, crisis management and follow-up services and referrals to individuals who are experiencing mental health and/or substance use crisis and are not currently in need of Emergency Services. The crisis worker will work collaboratively with community members to provide help and assistance that is adapted to diverse needs and includes diversion away from unnecessary police or medical emergency response. 

Successful applicants will have: 

• At least five years of experience working in community mental health, crisis intervention, substance use specific services or experience in a related field
• A broad understanding of all the factors that impact an individual’s mental health and well- being including the social determinants of health, trauma, poverty and homelessness 
• A demonstrated ability to adapt interventions to ensure equity, access and accommodation 
• A demonstrated commitment to working through an Anti-Racist, Anti-Oppression, Trauma informed lens 
• A demonstrated ability to provide/offer interventions to a diverse client group including Persons with Disabilities, Black, Indigenous, Racialized, 2SLGBTQ+ and Neurodiverse communities 
• A demonstrated ability to provide crisis intervention and utilize de-escalation strategies and interventions 
• A demonstrated ability to provide suicide risk assessment and interventions using the ASIST model 
• A demonstrated ability to work with issues related to substance use and concurrent disorders within a harm reduction framework
• A demonstrated ability to be flexible and work under pressure
• A demonstrated ability to work collaboratively with clients, community partners and service providers and make appropriate use of resources 
• A demonstrated ability to navigate multiple computer and communication systems 
• A demonstrated ability to utilized client management software for record keeping and data collection
• Strong organizational skills 
• A demonstrated understanding of issues related to involvement in the Mental Health and Justice System
• An extensive working knowledge of community supports available in the City of Toronto
• A demonstrated ability to work independently and collaboratively within a team 
• A current and working knowledge of relevant legislation, including the Mental Health Act and P.H.I.P.A.
• A valid Ontario ‘G’ Driver’s license  

This position will involve: 

• Possible rotation into 12-hour shifts within other GCC and TCCS services. All schedules are subject to change. 
• Work across multiple GCC services and locations including within a short-term residential setting 

We are particularly interested in hearing from individuals who represent the cultural diversity of Toronto. Black, Chinese, South Asian and Indigenous, LGBTQ2S+ individuals and those with lived experience of the mental health system. Proficiency in languages such as Mandarin, Cantonese, Vietnamese, French and Spanish will be considered an asset. 

All GCC employees are required to provide proof of full vaccination for COVID-19 

Please send resume and letter of interest to jobs@gersteincentre.org  by November 12, 2025, 9 am