Central Operations Officer

Interior Community Services (ICS) is on the lookout for a strategic Central Operations Officer (COO) to translate organizational strategy into strong operational systems, accountable service delivery, and sustainable outcomes.

Rooted in our mission to enrich lives and strengthen communities, ICS provides integrated, community-based support for individuals and families at all stages of life. If you’re a senior operational leader passionate about community impact and high‑quality service delivery, this is an opportunity to make a lasting difference.

Why Join ICS?

As a key member of our senior leadership team, you’ll work within an organization that is deeply embedded in community well‑being, collaborate with passionate colleagues, and make a meaningful impact across generations, while enjoying:

• Competitive salary: $132,321–$145,290 annually with the full range up to $154,662 based on future progression.
• Full extended health benefits (medical, dental, vision, paramedical, life insurance)
• Municipal pension plan for long-term financial security
• Annual vacation starting from 4 weeks, 13 paid holidays, and monthly sick time
• Additional paid time off for after-hours on-call shifts
• Reimbursement for travel expenses
• Ongoing training and leadership development opportunities
• A supportive, values-driven team environment with strong camaraderie and shared purpose

Who You Are

You are a seasoned operational leader who thrives in complexity and leads with clarity, integrity, and purpose. You balance big‑picture thinking with strong execution and understand how strategy translates into day‑to‑day operational systems that support meaningful community impact.

You are known for your people leadership - developing senior leaders, fostering collaboration across disciplines, and building organizational culture grounded in trust, accountability, and continuous learning. You bring a strong strategic and financial lens to your work and are comfortable representing an organization externally with funders, government partners, and community stakeholders.

What You Bring

• A degree in Social Work, Public Administration, Business Administration, or a related field
• 5+ years in senior leadership roles, ideally within the nonprofit or social services sector
• Demonstrated experience leading complex, multi‑program operations within regulated service systems.
• Strong understanding of community‑based, person‑centred services delivered under government funding frameworks.
• Proven success leading and developing senior leaders and multidisciplinary teams.
• Experience overseeing quality assurance, outcomes measurement, and continuous improvement.
• Strong financial literacy, with experience overseeing operational budgets and partnering with finance leaders on accountability and decision‑making.
• Experience working with funders, government, and community partners
• A Class 5 driver’s license, a reliable vehicle with business insurance
• Ability to successfully complete a criminal record check with vulnerable sector search, as a condition of employment.

Key Responsibilities

• Provide executive operational leadership across ICS programs and services.
• Lead senior leaders to ensure high‑quality, compliant, person‑centred service delivery.
• Oversee quality, outcomes, risk, and continuous improvement.
• Support strong organizational culture, leadership development, and cross‑departmental collaboration.
• Oversee program budgets and partner with the CFO on financial accountability.
• Represent ICS with funders, government, and community partners
• Respond to after-hours emergencies on a rotational basis as part of the on-call team.

Full job description: COO Job Description

Learn more about the great work ICS does: About ICS

Summary

Department: Senior Leadership

Location: Kamloops, BC

Status: Full-Time

Hours of Work: 40 hours per week - Monday to Friday. Generally, within the standard office hours of 8:30 AM to 4:30 PM, with flexibility to meet the program and operational needs.

Weekend on-call responsibility on a rotational basis as part of the after-hours emergency on-call team.

Reports to: Central Executive Officer (CEO)

Compensation: $132,321–$145,290 annually with the full range up to $154,662 based on future progression.

Closing date: Open for applications until suitable candidate is found. Interviews start within the last week of April.

Job Number: 2026-35

If you need accommodations at any stage of the hiring process, contact us at careers@interiorcommunityservices.bc.ca.

ICS is proud to be an equal-opportunity employer dedicated to fostering a diverse, equitable, and inclusive workplace. All qualified applicants who are legally entitled to work in Canada will receive consideration for employment without regard to race, color, religion, visible or invisible diverse abilities, gender, gender identity or expression, sexual orientation, national origin, age, or, citizenship or immigration status. Where bona fide occupational requirements limit the applicant selection, the burden of proof rests with the Employer.