Casual Front Line Worker

Responsibilities

• Perform crisis intervention by telephone, in shelter and other appropriate settings to women and their children whose lives have been affected by abuse
• Provide counselling, support and advocacy to residential clients
• Facilitate admission to the shelter per shelter mandate
• Provide support information and resources which will assist women to assess their options and take appropriate action
• Assure the functioning of residence in accordance with safety, security, fire and operational procedures
• Facilitate resident's adjustment to communal living by providing information and support, supervise household activities and assist in creating a calm, comfortable environment
• Participate in regular supervision and program specific meetings
• Maintain documentation and statistical records as required
• Become familiar with and effectively document all client information in the WISH database

Requirements

• Post-Secondary Education in Social Work, Social Sciences or related field
• Counselling and crisis intervention skills
• Excellent understanding of the dynamics of family violence and its impact on women and the issues they face
• Ability to effectively handle crisis situations both in person and by telephone
• Knowledge of and/or experience with community social services, medical and justice systems and other relevant services
• Knowledge and experience with safety planning
• Ability to work independently as well as part of a team
• A strong ability to keep sensitive materials confidential
• Ability to work in a woman-centered organization which bases its services on a feminist analysis of woman abuse, able to work with diverse populations from an intersectional, inclusive and anti-oppressive lens
• A current CPIC and valid First Aid/CPR
• Valid Ontario Driver’s License and access to a reliable vehicle
• Computer literacy essential
• Ability to work all shifts in accordance with shelter needs (includes days, evenings, overnights, weekdays and weekends) is essential. No guaranteed shifts per month.