On-Call Shelter Support Person

Scheduled Weekly Hours:

35

Union:

No

Work Shift:

Remote Type:

Duration:

July 13, 2026-December 31, 2027

Job Description:

This is a non- union contract position scheduled to variable hours on a need basis (in-person)

DUTIES

• Complete admissions and intakes of new arrivals.
• Ensures house rules are observed.
• Responsible for answering Peel Centralized Intake phone and completing screening.
• Supports the delivery of programs/orientation and services to the residents.
• Completes needed documentation on COSTI’s and funders database.
• Responsible for ensuring welcome packages, welcome files and admission files are ready and prepared regularly.
• Responsible for sorting and distributing mail, including contacting clients.
• Responsible for collecting soiled linens and redistribution of clean linens to clients.
• Supports the smooth operation of the Centre, which includes responding to emergencies.
• De-escalates non-violent crises, e.g. client altercation, family conflicts.
• Conducts COVID screening for clients including supervising Rapid testing
• Conducts regular room checks and wellness checks.
• Provides emergency intervention in case of client illness and calls paramedics if required.
• Communicates in a timely and professional manner with the supervisor regarding any client concerns.
• Document services to clients and incident reports.
• Supports the general office duties such as answering telephones and responding to client issues.
• Provides interpretation services, as required.
• Communicates in a timely and professional manner with the hotel management regarding any client concerns.

QUALIFICATIONS

• Community college diploma in community work/human services or equivalent.
• Minimum six (6) months fulltime work experience working in a shelters or respite setting.
• Excellent communication skills.

• Understanding of issues facing refugees and populations experiencing homelessness.
• Demonstrated experience responding to crises and providing supportive counselling.
• Preference will be given to those who speak a second language
• Experience working with refugees is an asset.
• Ability to work independently.
• Required to provide a valid Vulnerable Sector Screening (VSS) Police check. The VSS must have been completed within the past 6 months.
• Must have valid first aid/ CPR certificate

Hourly Rate:

$26.27-$27.54

COSTI encourages applications from individuals reflecting the diversity of our community. COSTI is committed to fair and accessible employment practices and when requested, will make reasonable effort to accommodate people with disabilities during the recruitment and assessment processes when filling positions.