Bilingual Coordinator, Downtown Services and Drop In

Coordinator, Downtown Services and Drop In

Location: Ottawa, Ontario

Reports to: Assistant Director, Community Services

Employment Status: Full-time Permanent

Bargaining Unit Status: Included

Annual Salary: $74,838.40 - $88,545.60

Language requirements: English is essential; French is essential

Bona Fide occupational requirement (BFOR): N/A

Reference Number: 25-108

Closing Date: September 30, 2025

Vacancy: Yes

Posting Stage: Internal

Job Summary:

Founded in 1960, the Youth Services Bureau of Ottawa (YSB) is one of the largest and most

comprehensive non-profit agencies in Ottawa and a registered charity. It provides mental health

services, employment programs, emergency shelter, community, health and housing services, and justice

programs to youth in the Ottawa area, serving between 2,500 and 3,000 at-risk individuals aged 12+ and

their families every month. YSB employs 400 caring professionals in a unionized environment in over 21

locations across Ottawa.

Under the general supervision of the Director and with the immediate guidance of the Assistant Director,

the Coordinator is responsible for the overall functioning and operation of the Downtown Services and

Drop-In programs in accordance with the policies and procedures established by the Youth Services

Bureau.

Principal Duties:

Staff & Program Related:

• Support the effective recruitment, supervision, evaluation and training of unit staff and student

placements as assigned

• Oversee and ensure the smooth day to day operations of the unit including the delegation of and

coordination of essential daily activities

• Ensure timely preparation of staff schedules

• Facilitate unit staff meetings to assess program and client needs and outcomes

• Support Youth Engagement staff to effectively work with youth teams to achieve work plan

outcomes

• Help to continue the development of effective peer supporter/adult staff working relationships,

processes and procedures

• Continue to develop by-youth-for-youth programming at the drop-in

• Assist with the continued integration of on-site service partners (Health clinic staff; school staff;

Wabano case management) with drop-in services

• Assign work to staff as appropriate

• Liaise with other services within Youth Services Bureau

and within the community and participate in meetings as required

• Contribute to program evaluation & service development including the identification of trends

with program area

• Contribute to Quality Assurance activities and reports and participate in research activities as

required.

• In conjunction with Director, work with Program Funders on program related activities

• Regularly scheduled or periodical on call services are required

• Ensure compliance with Agency policies and procedures, program policies, collective agreement

and relevant legislation.

• Ensure safe working practices are followed and established by the Youth Services Bureau and

the program

• Coordinate all assigned project activities

Clinical/Client

• Oversee and participate in admission/discharge planning as required

• Oversee Imminent Risk assessments and ensure proper safety plans and follow up plans are in

place

• Provide direct services to clients as required

• Oversee planning of program defined celebrations and/or special events

• Oversee access and referrals to appropriate services within Youth Services Bureau and

or Community

Central Services/ Administration:

• Ensure all administrative tasks are completed on time and in accordance with unit & Youth

Services Bureau policies, including preparation of schedules, shift summaries, discrepancy

reports, submission of payroll, approvals of time off requests and data entry

• Prepare reports & statistical report documentation or other reports as required by director or

program funders

• Ensure electronic files maintained and current within established guidelines

• Support the administration of budget & be accountable for spending

• Prepare for licensing and accreditation as required

• Maintain inventory supplies

Job Specifications/Qualifications:

(The qualifications are appended to the job description and are not intended to be part of the job

description)

• Diploma or degree in Social Work or relevant field

• Minimum 5 years’ experience in a related setting

• Minimum 2 years’ experience in a supervisory role

• Must have knowledge of drop-in-services and Housing First for Youth

• Proven organizational and administrative skills.

• Strong written and verbal communication skills.

• Demonstrated decision making and problem solving skills.

• Experience creating and delivering presentations

• Experience working with budgets

• Knowledge of ministries, guidelines, legislations, regulations and requirements

• Knowledge of Youth Services Bureau Programs and Activities as well as Policies and Procedures

• Knowledge of Community partnerships and available services

• Computer skills

• Experience working in a non-profit environment

• Knowledge of mental health issues in adolescents

• Experience in behavioural issues

• Knowledge of various therapeutic approaches as well as intervention strategies and techniques

• Availability to work flexible hours and assume on call responsibilities as required

• Oral and written fluency in English & French is essential

Additional Qualifications:

• Successful applicants will be required to provide a clear Criminal Record Check, Vulnerable

Sector Check or Broad Police check obtained within the past six (6) months, as a condition of

employment with YSB.

• To confirm language proficiency required for this position, successful candidates may be

requested to undergo an oral and written assessment conducted by a third-party provider,

arranged by YSB. Candidates must meet the minimum required linguistic profile before their

employment start date. Formal education may be considered as sufficient demonstration of

language proficiency, but is subject to review.

Disclaimer:

This job description indicates the general nature and level of work expected of the incumbent. It is not

designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of

the incumbent. Incumbent may be asked to perform other duties as required.

What we offer:

• An opportunity to join a vibrant team and be part of truly meaningful and rewarding work;

• 15 days of annual vacation + 1 personal day;

• 100% YSB-paid group health benefits;

• Pension plan from Day 1;

• A team where you get to be yourself everyday and where you have the freedom to innovate.

Join us!

If you think this vacancy is a good fit, we would love to hear from you. Please visit the career section of

our website to submit your resume and one-page cover letter. Don’t just tell us what we want to hear,

tell us your story and why you would make a great addition to our team.

We know applying to a job takes time and thank all candidates for their interest. While we are not able

to get back to every candidate, we will ensure shortlisted applicants are aware of their status and will do

our best to provide feedback if that can be helpful. Please be advised that although ADP has embedded

AI functions YSB does not use this AI function to make hiring decisions. All recruitment decisions

including the screening of applications are made by our hiring team, who review each application with

care and consideration. We value the individuality and potential of each applicant and strive to create an

inclusive hiring experience. If you have any questions about our recruitment practices, we encourage you

to reach out to our Talent Acquisition Coordinator.

At YSB, we are committed to building a workforce that reflects the diversity of our community. We

encourage applications from Indigenous peoples, racialized people, people with disabilities, people from

the LGBTQ community and/or people with intersectional identities. Accommodation will be made

available for applicants with a disability throughout the hiring process, kindly make your needs known in

advance.

All interested candidates are encouraged to apply. In the event a qualified candidate is not found,

candidates that do not meet the qualifications indicated on the posting may be considered. Qualified

candidates may be contacted at any time throughout the application window, upon the closing date.

Résumé du poste :

Sous la supervision générale du directeur et sous la supervision directe du directeur adjoint, le

coordonnateur ou la coordonnatrice est responsable du fonctionnement général des services du centre-

ville et des programmes de halte-accueil, conformément aux politiques et procédures établies par le

Bureau des services à la jeunesse.

Personnel et programme :

• Soutenir le recrutement, la supervision, l’évaluation et la formation efficaces du personnel de

l’unité et des stagiaires, selon les besoins.

https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fworkforcenow.adp.com%2Fmascsr%2Fdefault%2Fmdf%2Frecruitment%2Frecruitment.html%3Fcid%3D33d7f5f9-292b-4299-aad7-89574902056e%26ccId%3D26010399_576%26type%3DMP%26lang%3Den_CA&data=05%7C02%7Cshegarty%40ysb.ca%7Cb29949a64f02414f708c08dd9d498fa9%7C985b171b86d14305b246fa2cb5bb0114%7C0%7C0%7C638839661488318922%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=to0T5Xg1gL7Ok7jKIpBGUeBxNyFKNczMCwugcskNy8Q%3D&reserved=0 https://can01.safelinks.protection.outlook.com/?url=https%3A%2F%2Fworkforcenow.adp.com%2Fmascsr%2Fdefault%2Fmdf%2Frecruitment%2Frecruitment.html%3Fcid%3D33d7f5f9-292b-4299-aad7-89574902056e%26ccId%3D26010399_576%26type%3DMP%26lang%3Den_CA&data=05%7C02%7Cshegarty%40ysb.ca%7Cb29949a64f02414f708c08dd9d498fa9%7C985b171b86d14305b246fa2cb5bb0114%7C0%7C0%7C638839661488318922%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=to0T5Xg1gL7Ok7jKIpBGUeBxNyFKNczMCwugcskNy8Q%3D&reserved=0

• Superviser et assurer le bon fonctionnement quotidien de l’unité, y compris la délégation et la

coordination des activités quotidiennes essentielles.

• Assurer la préparation ponctuelle des horaires du personnel.

• Animer les réunions du personnel de l’unité afin d’évaluer les besoins et les résultats du

programme et des clients.

• Soutenir le personnel de mobilisation des jeunes pour qu’il travaille efficacement avec les

équipes de jeunes afin d’atteindre les objectifs du plan de travail.

• Contribuer au développement continu de relations de travail, de processus et de procédures

efficaces entre pairs aidants et personnel adulte.

• Poursuivre le développement de programmes par les jeunes et pour les jeunes au sein du centre

d’accueil.

• Contribuer à l’intégration continue des partenaires de services sur place (personnel de la

clinique, personnel scolaire, gestion de cas Wabano) aux services du centre d’accueil.

• Attribuer les tâches au personnel, selon les besoins.

• Assurer la liaison avec les autres services du Bureau des services à la jeunesse et de la

communauté, et participer aux réunions, au besoin.

• Contribuer à l’évaluation et au développement des services, notamment en identifiant les

tendances dans le domaine.

• Contribuer aux activités et aux rapports d’assurance de la qualité, et participer aux activités de

recherche, au besoin.

• Collaborer avec le directeur du programme et les bailleurs de fonds sur les activités liées au

programme.

• Des services sur appel réguliers ou périodiques sont requis.

• Veiller au respect des politiques et procédures de l’agence, des politiques du programme, de la

convention collective et de la législation en vigueur.

• Veiller au respect des pratiques de travail sécuritaires et à leur mise en place par le Bureau des

services à la jeunesse et le programme.

• Coordonner toutes les activités de projet assignées.

Clinique/Client

• Superviser et participer à la planification des admissions et des sorties, selon les besoins.

• Superviser les évaluations des risques imminents et s’assurer que des plans de sécurité et de

suivi appropriés sont en place.

• Fournir des services directs aux clients, selon les besoins.

• Superviser la planification des célébrations et des événements spéciaux définis par le

programme.

• Superviser l’accès et l’orientation vers les services appropriés au sein du Bureau des services à la

jeunesse et de la communauté.

Services centraux/Administration :

• S’assurer que toutes les tâches administratives sont effectuées dans les délais et conformément

aux politiques de l’unité et du Bureau des services à la jeunesse, y compris la préparation des

horaires, les résumés des quarts de travail, les rapports d’anomalies, la soumission des paies,

l’approbation des demandes de congés et la saisie des données.

• Préparer les rapports statistiques ou autres rapports requis par le directeur ou les bailleurs de

fonds du programme.

• S’assurer que les fichiers électroniques sont tenus à jour et conformes aux directives établies.

• Soutenir la gestion du budget et être responsable des dépenses.

• Préparer les demandes de licences et d’agrément, le cas échéant.

• Tenir à jour l’inventaire de fournitures.

Description du poste/Qualifications :

(Les qualifications sont annexées à la description du poste et ne sont pas destinées à en faire partie.)

• Diplôme en travail social ou dans un domaine connexe

• Minimum de cinq ans d’expérience dans un milieu connexe

• Minimum de deux ans d’expérience dans un rôle de supervision

• Connaissance des services d’accueil et du programme Logement d’abord pour les jeunes

• Compétences organisationnelles et administratives avérées

• Excellentes compétences en communication écrite et orale

• Compétences avérées en prise de décision et en résolution de problèmes

• Expérience en création et en présentation de présentations

• Expérience en gestion budgétaire

• Connaissance des ministères, des lignes directrices, des lois, des règlements et des exigences

• Connaissance des programmes et activités du Bureau des services à la jeunesse, ainsi que des

politiques et procédures

• Connaissance des partenariats communautaires et des services offerts

• Compétences informatiques

• Expérience de travail dans un milieu à but non lucratif

• Connaissance des problèmes de santé mentale chez les adolescents

• Expérience des problèmes de comportement

• Connaissance de diverses approches thérapeutiques ainsi que des stratégies et techniques

d’intervention

• Disponibilité à travailler selon un horaire flexible et à assumer des responsabilités sur appel, au

besoin

• La maîtrise de l’anglais et du français, à l’oral comme à l’écrit, est essentielle