Association Management Lead

Association Management Lead

Overview

As Association Management Lead, you will help EDG Association Management’s clients strengthen member value, support effective governance and help plan and implement member-centric education, programming and communication assets. Working closely with volunteers and EDG colleagues, you will help operationalize organizational strategic priorities and take responsibility for moving those plans forward.

This role combines relationship management, strategic and critical thinking as well as hands-on planning and delivery of programming.

Key Responsibilities

Member Engagement and Value

• Support clients in the development and implementation of membership recruitment, onboarding, engagement and retention initiatives.
• Build relationships with members and volunteer leaders to understand their needs and identify opportunities to strengthen the membership experience.
• Assess membership benefits and recommend improvements, new services and programming that support member needs and association priorities.
• Oversee membership renewal activities including maintaining accurate records, timely communications and effective follow-up.
• Monitor membership trends, participation and feedback, and use these insights to recommend and evaluate improvements.

Governance and Volunteer Leadership

• Support boards and committees in carrying out their responsibilities, providing practical advice on association governance, effective meeting practices and volunteer engagement.
• Coordinate meeting preparation and follow-up, including agendas, briefing materials, minutes, decision tracking and action items.
• Support board and committee recruitment, nominations, elections and orientation.
• Assist with the review and implementation of bylaws, policies and terms of reference, identifying when specialized advice is required.
• Provide support for annual general meetings including registration, agendas and scripts, election processes and voting.
• Help volunteer leaders translate decisions and strategic priorities into achievable work plans, with clear responsibilities and timelines.

Education and Programming

• Lead the planning, coordination and evaluation of educational programs, webinars, conferences, member events and other engagement activities.
• Coordinate program schedules, speakers, registration, participant communications and follow-up.
• Plan and coordinate continuing education and credentialing activities, ensuring requirements are met and records are maintained.
• Monitor participation, feedback and program budgets to assess value and recommend improvements.
• Work with vendors to manage meeting and conference space and audiovisual needs.

Member Communications

• Develop and coordinate communications plans that connect members with association priorities, benefits and opportunities to participate.
• Prepare and oversee content for newsletters, member updates, websites, social media and other channels.
• Work with clients to ensure content is clear, accurate, timely and consistent with their voice and brand.
• Identify opportunities to showcase member contributions, communicate results and strengthen members’ connection to their association.

Client Service, Finance and Project Leadership

• Serve as a trusted day-to-day contact for assigned clients, building strong working relationships and providing responsive, proactive support.
• Develop and maintain work plans, calendars and progress reports, anticipating deadlines and identifying emerging needs or risks.
• Coordinate work across colleagues, volunteers and service providers, clarifying responsibilities and following through on commitments.
• Monitor activities against agreed scope, budgets and available resources, raising concerns and recommending adjustments when needed.
• Oversee daily financial operations, including budgeting, accounts payable and receivable, monthly reconciliations, and financial reporting to ensure fiscal stability and compliance.

Qualifications and Skills

To be successful in this role, you will be a proactive, independent worker who is confident in contributing your voice to discussions. You bring an association management and relationship-first perspective to your work with boards, committees and members. You demonstrate sound judgement, discretion and a commitment to outstanding service.

You also bring the following education, skills and experience:

• Excellent written and verbal communication skills, including the ability to prepare clear recommendations, briefing materials and member-facing content.
• Strong project management and organizational skills, with the ability to manage time and work multiple clients, competing priorities and deadlines.
• Proficiency with Microsoft Office, Google Workspace and virtual collaboration tools; experience with association management or CRM systems, website and social media platforms, and email marketing tools.
• A minimum of five years of progressive experience working with not-for-profit member-based associations.
• A postsecondary qualification in business, communications or a related field, or an equivalent combination of education and experience.

A Certified Association Executive (CAE) designation and proficiency in French are assets.

Working at EDG

EDG Association Management is committed to fostering a diverse and inclusive workplace. We offer a competitive salary, health benefits, RRSP matching and professional development support.

EDG operates virtually, supporting clients across Canada. Applicants must reside in Canada and be legally entitled to work in Canada. Some travel and occasional evening meetings may be required.

We welcome requests for accommodation throughout the recruitment process.

Salary: $65,000 - $80,000

Interested candidates should email their resume and cover letter to Ali Forgie at hello@edgamservices.ca, with Association Management Lead – [Full Name] in the subject line.